I didn’t receive the correct room and had to fit 5 people in 2 queens beds, as opposed to the suite I had reserved. They provided a free nights stay in the future, but it turns out that wasn’t worth it as we all slept poorly with too little room, and we were on the second floor and the elevator was broken. We were carrying multiple suitcases, coolers, a stroller, etc which was very inconvenient. The staff was kind.