Jardín del Arte Tours

This was our first trip to tulum, and without a doubt, if we return, we are going to tago tulum again! The hotel is absolutely gorgeous, it is calm and peaceful, the rooms are stunning, very clean, and can't forget the staff too! - they are all so welcoming, attentive, friendly and helpful. We ended up staying for dinner and breakfast way more times than expected because we loved the vibes, the service and the food so so much!! Perfect hotel if you ask me! Thank you Tago!

It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.

Hotel Condition – 7/10 The resort is clean and modern, but be prepared for long walks between areas. If you’re at the middle pool (the one with the obstacle course), getting back to the lobby takes a while since you either have to cross the bridge or walk all the way around the right side of the pool. 🍽️ Food – 5/10 The food was average. I wasn’t able to try several restaurants — The Butcher, Bao, Copal, Black Iron, and Chez Moi — because they were fully booked all week. I’d definitely recommend making reservations before arriving. 🤵 Service – 5/10 Service felt slow and inconsistent. Many employees lacked urgency, and wait times were long for almost everything, especially ordering food by the pool, which took over an hour each time. 🏖️ Beach – 1.5/10 The beach was the most disappointing part: murky water, no waves, and fewer than 10 shaded seats. ⭐ Overall Overall, this hotel needs a lot of work. I was expecting a huge difference from what I experienced. They need: • More employees • Faster, more attentive service • Staff with more charisma and energy