각각 다르게 가구 비치, 암막 커튼, 다리미/다리미판, 무료 유아용 침대

트래블로지 바이 윈덤 셀러스버그/루이빌 노스 여행 후기

2 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 532개 이용 후기 중 85개" "
평점 8 - 좋아요. 532개 이용 후기 중 153개" "
평점 6 - 괜찮아요. 532개 이용 후기 중 131개" "
평점 4 - 별로예요. 532개 이용 후기 중 88개" "
평점 2 - 너무 별로예요. 532개 이용 후기 중 75개" "

6.6/10

청결 상태

6.8/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

PATRICIA

좋아요: 청결 상태, 직원 및 서비스
Rooms old and little moldy smelling…
2024년 5월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 9일
Dear Guest,Thank you for taking the time to share your feedback with us! Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 - 괜찮아요

Alex

2024년 4월에 1박 숙박함

8/10 - 좋아요

MICHELE

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Be sure to call First if you are arriving early, Otherwise, you will be charged for early arrival. Fortunately, I called ahead of time. The hotel was clean and quiet, not upgraded, but adequate. I think there are a couple of coffee houses nearby, but not much more as far as amenities go. The breakfast only consists of waffles and cereal and coffee. There might be some fruit, that's about it. The staff was friendly and polite enough, and the bed was comfortable. The room was affordable, so it was enough for one or two nights.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 14일
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

10/10 - 훌륭해요

Callie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will be staying here Everytime I'm in town
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 30일
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are also so pleased to read that you would return to stay with us again. Wish you a pleasant stay in the future as well.

8/10 - 좋아요

michael

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
was not a high class motel, but neither was the price! Very reasonable price! It was a business trip and it was definitely no frills! wife would not have liked it, but for me it was fine, room was warm on a cold might, bed was comfortable and room was cleaned and bed made every night! good enough for me!
2024년 3월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Dear Guest,We are happy that you enjoyed most aspects of your stay. Our team has high standards of hospitality and service, and we strive to give you the best experience at the best value. We appreciate you for sharing your feedback as we continue to improve the conveniences of our hotel for all of our guests.

4/10 - 별로예요

Jessica

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I was a little put off by how dirty the room was. No one bothered to do basic care like vacuuming the carpet. We were only there 5 hours for sleep, but I would not book again.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Dear Guest,Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

8/10 - 좋아요

Christy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Older remolded motel. Very clean and staff was pleasant.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 11일
Dear Guest,Thank you for leaving such a nice review. We are glad that you liked our friendly staff and were pleased with the cleanliness of our hotel. We hope to earn your business on future travels.

6/10 - 괜찮아요

John

연인과의 여행
좋아요: 직원 및 서비스
Basic room that needs upgrades. Very poor breakfast, most everything gone by 9 am and nothing more put out
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 27일
Dear Guest,Thank you for taking the time to share your feedback. We will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

6/10 - 괜찮아요

Linda

반려동물 동반 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
as always, location,location, location! thanks for amenable service from the front desk staff as well. he may remember helping me when I couldn't find the tv remote... i appreciated him, too!
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 12일
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Mya

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 25일
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 - 훌륭해요

Roger

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 30일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

Terri

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 19일
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was ok. Just ok.
Service was good. Rooms were dirty and stinky. Bed sheets and comforters were not very clean. TV was not very easy to use. had to connect to it via an app just to change the HDMI.
2023년 9월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 28일
Dear Guest,Maintaining a clean atmosphere within our guest rooms and common areas is of utmost importance to us. Your feedback has been shared with our housekeeping team to ensure this is an isolated incident. My hope is that the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 - 훌륭해요

Timothy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was a better experience than I was expecting, since the cost was so cheap. I have no complaints at all. The minimal interaction I had with staff was pleasant. Everything was clean. It didn’t feel unsafe. I would recommend staying here.
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 28일
Hi Timothy,Thank you for taking the time to share your experience with us. We're delighted to hear that you had a positive stay and that we exceeded your expectations, especially considering the affordability. Our team takes pride in providing exceptional service, and we're pleased to know you found your interactions pleasant. Our team looks forward to serving you again!

10/10 - 훌륭해요

Alicia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay, it was super clean and quiet!
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 25일
Dear Guest,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay and found our accommodations to be clean and quiet. Your satisfaction is our top priority, and we hope to welcome you back for another enjoyable experience in the future.

2/10 - 너무 별로예요

Rocky

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I would never recommend this hotel to anyone. The staff was rude. I checked in and put everything in room and set dog crate up to find out I had no working refrigerator so has to move everything out and move to another room. Got into that one and tub was stopped up went to front desk and let them know tub wasn't draining and they handed me a pluger.. They said they would give us some type of discount. Never received it. On there sign up front it says " find a problem with your room and get one night free. Never happened. For the amount of money for this room. Was not worth it
2023년 9월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 25일
Dear Guest,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we regret the inconvenience caused. If you have any queries regarding this issue, please call the property for further assistance.

10/10 - 훌륭해요

Turussell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like e the rooms
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 25일
Dear Guest,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

4/10 - 별로예요

Dawn

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we made the reservation it was for a smoking room and they don't even have smoking rooms, that false advertisement. That was the reason we booked the room. If we would have known I would have went somewhere else. The bath tub was dirty and the shower fixture pulled out of the wall. Towels were stained up. And I accidentally left something behind and went back for it only to find out that they threw it in the trash, knowing that they had my phone number on file they should have called me frist before throwing it in the garbage.
2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 18일
Dear Guest,Providing the highest level of hospitality is our number one priority. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

4/10 - 별로예요

Andre

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff was nice that’s the only good review. The TV wasn’t working at all.
2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 14일
Dear Guest,Thank you for your time and valuable feedback. We always welcome our guests' ideas and suggestions and will surely forward your valuable feedback to our team for improvements. Our Team always ensures that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 14일
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 편의 시설/서비스
Hteat
2023년 7월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 5일
Dear Guest,We would like to express our gratitude for your review. Our Team is always pleased to hear that our guests enjoyed their time with us so much. We all look forward to welcoming you back again soon.

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 14일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 - 훌륭해요

Orlany

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pool was great
2023년 7월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 13일
Dear Guest,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

2/10 - 너무 별로예요

Melanie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
MONEY HUNGRY RUDE WORKERS
Me and my family have recently relocated to the Louisville area and have been using extended stays until we find our "forever home". Travellodge caught our attention because of the price, but what do they always say "you get what you pay for". Long story short, day of check out we asked for an extended check out, check out is usually at 11:00am, & the Hotel Manager stated that yes that would be fine, but if we however go past 2:00pm then we would have to pay a $20 fee. Thirty minutes later the same manager comes knocking on our door asking us "What are we still doing here?" I replied: "We just spoke and we agreed to a later check on before 2:00pm" The manager replied with "Yes, yes, your right, I'm sorry" Literally ten minutes goes by and he is at the door again saying his manager try to charge our card $20 & we need to atleast pay $10 to stay until 2:00pm. It was disgusting. These people were nasty and rude thinking we just beneath them because we didn't want to pay $10 because, why would we when we agreed on a late check on prior to there being any fees???? Everytime they told us a total it ended up being $3-$4 more, and anytime we asked they would just say "That's what the computer says" Some people don't deserve to work in/for the public and that is everyone at this establishment! HORRIBLE
2023년 7월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 13일
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 - 훌륭해요

Kari

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Check in was smooth and easy. Our room was clean and everything works. A/C was cold. Only down side was 1 or 2 dryers didnt work. And there is nothing really here. kfc is next door and a coffee shop across the street. Pool was clean. Will definitely recommend to people. And come back.
2023년 7월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 10일
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

6/10 - 괜찮아요

Carl

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Okay. Could be better.
The staff was friendly. We arrived late and my daughters wanted to use the pool so the staff allowed them 30 minutes past closing time to play in the water. On the down side, though, the room was non-smoking yet smelled like stale, cigarette smoke and the paint in the bathroom was peeling. Also, when we came for the complementary breakfast, all they had was cereal, nothing else. The staff admitted they ran out of food as they underestimated the demand
2023년 7월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 10일
Dear Guest,We are exceptionally thankful that you have honoured our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will surely forward your valuable feedback to our team for improvements and will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

2/10 - 너무 별로예요

Bobbie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The first room I stayed in was infested with bed bugs. The second room I was moved to also had bed bugs.
2023년 6월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 4일
Dear Guest,It is disheartening to hear about your experience. We regret you had issues with your stay. This is not the experience we strive to provide our valued guests. Our guests in the past have not complained about bed bugs. Hence we will be conducting a thorough inspection and changing the mattress immediately. We love to host you again for a better lodging experience.

6/10 - 괜찮아요

Shalonda

연인과의 여행
It was ok need to fix the broken windows
2023년 6월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 14일
Hello,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

10/10 - 훌륭해요

Judith 님, OLMSTED Township

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great pool! Very hotel in and out
2023년 6월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 5일
Hello,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 - 훌륭해요

Judith 님, OLMSTED Township

Great pool! Very clean hotel inside and out.
2023년 6월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 5일
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 - 좋아요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 2일
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 - 훌륭해요

Angie

2023년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 19일
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 22일
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Reggie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a great place to stay
2023년 5월에 5박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 16일
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was not very clean. Bathtub was disgusting. We requested for it to be cleaned, yet it wasn’t. There was also dirt on the phone. The outside area was also dirty
2023년 5월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 8일
Hello,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

4/10 - 별로예요

Mike

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 8일
Hi Mike,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 - 너무 별로예요

Alexey

출장 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
no bad. good but no very much. but no bad
2023년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 4월 26일
Hello,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

8/10 - 좋아요

Raymond

단체 여행
좋아요: 청결 상태, 직원 및 서비스
3 1/2 out of 5Stars
The accommodations were adequate and a good bargain for the price. Lobby was clean and staff very friendly and helpful. We had concerns with noise due to the close proximity of the interstate but it wasn't bad at all. Room temp control was good. The fridge was nice and cold. The bathroom left a little to be desired, although clean, it was outdated and looked like it had a used door on it, it was in need of paint. First time I saw a "Smart" Vanity mirror that had a touch pad to control HUE. We had sufficient hot water for two people. The Bed was a little too firm for my liking. The TV was nice although response time on it was poor. Continental breakfast was a little disappointing. The coffee was good but the OJ was empty. They do have a waffle maker but I did not take advantage of that. They had Hostess Danish and 3 varieties of cold cereal and that was about it but it held us over until we got to a Dennys a few exits away. Walls are not the greatest as far as sound deadening, we had some noisy neighbors but they settled down in time for everyone to get sleep. I would definitely stay here again.
2023년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 4월 24일
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 - 좋아요

Rob

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was neat and clean Staff friendly and helpful Good value
2023년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 4월 12일
Hi Rob,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 - 훌륭해요

Janet

2023년 4월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 4월 27일
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 - 너무 별로예요

Charlotte

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing at all
2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 4월 7일
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 - 좋아요

Bill

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to the baseball game
2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 4월 3일
Hi Bill,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 - 별로예요

Jim

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first room that we were given smelled terrible, was dirty, very noisy, the door leaked air from outside, walking around the property the support posts holding up the roof overhang were severely rotted out. There was junk, old broke down cars , etc all around the building, looked like a slum.
2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 31일
Hi Jim,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

8/10 - 좋아요

Angie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Was nive
2023년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 29일
Hi Angie,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 - 훌륭해요

Victor Julio Zapata

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great hotel, the room was clean and it was quiet
2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 15일
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - 좋아요

Carol

2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 31일
Hi Carol,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

Donald

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 9일
Hi Donald,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

2/10 - 너무 별로예요

ANGELICA

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No shower curtain, only duvet and sheet on bed only stale cereal for breakfast and coffe cups the perfect size for mouthwash
2023년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 1일
Hi Angelica,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Our room was very clean and comfortable. Would recommend & would stay here again
2023년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 2월 27일
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 - 너무 별로예요

Kenneth

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was nasty , beds were not changed from previous occupants. Room was smelly, I was horrified at the conditions. I read the reviews about how clean it was , that was a lie .
2023년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 2월 22일
Hello,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.