외관

더블트리 바이 힐튼 호텔 & 스위트 저지 시티 여행 후기

4 out of 5
더블트리 바이 힐튼 호텔 & 스위트 저지 시티
455 Washington Boulevard, Jersey City, NJ

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1004개 이용 후기 중 626개" "
평점 8 - 좋아요. 1004개 이용 후기 중 236개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 69개" "
평점 4 - 별로예요. 1004개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 32개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

SOOHYUNG

가족 여행
좋아요: 직원 및 서비스
2022년 8월에 4박 숙박함

6/10 - 괜찮아요

youngwoo

가족 여행
2022년 7월에 1박 숙박함
답변 제공: Michael H, General Manager 님, 2022년 7월 17일
Hi. What can we do to earn a 10 before you leave?

2/10 - 너무 별로예요

JAE ICK

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
노.추.
앞방에서 밤새 파티를 하면서 시끄럽게 하는데 시큐리티가 아무런 대처도 하지 않아 잠을 잘수가 없었음. 악몽같은 이틀.
2019년 8월에 2박 숙박함

6/10 - 괜찮아요

misun 님, 대전

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Nice hotel. But peoples wasn't nice
Front desk people are very nice and friendly. But valet peoples are very rude and had a attitude with me. I ask to talk to manager about it, but manager never called me. Hotel it self was nice. But the peoples how working there was ruined my experience.
2018년 8월에 2박 숙박함
답변 제공: MWB 님, 2018년 10월 10일
Your feedback will help us to improve our guest experience. Thank you.

6/10 - 괜찮아요

Victor

연인과의 여행
별로예요: 직원 및 서비스
Pretty average location. I was double charged for my room. Which is pretty upsetting.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Neal

아이를 동반한 가족 여행, 가족 여행
A good place to stay with a family and access to NYC.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Neal,Thank you! We are honored you chose DoubleTree by Hilton Hotel & Suites Jersey City for your family's visit to NYC, and we are delighted you enjoyed your stay. Your kind review will be shared with the team, and we hope to have the pleasure of welcoming you back again someday.Sincerely,Austin Pruett,General Manager

8/10 - 좋아요

Heiko

좋아요: 청결 상태, 직원 및 서비스
Bad Communication. 3 persons booked in a corner suite , though sofa bed ( very thin matress ) was not prepared upon arrival and not enough towels . Mostly friendly staff, good breakfast. Noise from the street is ok
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
Dear Heiko,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our friendly staff and tasty breakfast added to your experience. However, we apologize for any issues with the room setup upon arrival, and we'll pass your comments along to our housekeeping staff. If your travels bring you back to the area, please come see us again.Sincerely,Austin Pruett,General Manager

8/10 - 좋아요

Yanick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 4월 11일
Hello Yanick,Thank you for your 4 star rating! We look forward to hosting you again in the near future.

10/10 - 훌륭해요

li

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room very good
2024년 3월에 1박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 4월 1일
Hello Li,Thank you for your 5-star review! I'm glad that you enjoy your spacious room. We look forward to you staying with us again in the future.

6/10 - 괜찮아요

kevin 님, san mateo

단체 여행
좋아요: 청결 상태
Location is great! Staff is friendly. Only negative point is that the TV’s in the room did not work the first two days of our stay.
2024년 3월에 4박 숙박함
답변 제공: Austin Pruett, General Manager 님, 2024년 4월 1일
Hello Kevin, Thank you for your review and I'm glad to hear that you loved our excellent location! I'd like to apologize for the TV channel outage during the first two days of your stay. We worked with our provider to have the service restored as swiftly as possible and I'm sorry that your stay was impacted. All channels have since been restored. We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

LAURA 님, Smyrna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is Awesome!
2024년 3월에 2박 숙박함
답변 제공: Austin Pruett, General Manager 님, 2024년 3월 18일
Dear Laura,Our amazing staff works hard to ensure all our guests have everything they need and will be glad you appreciated their efforts. If your travels bring you back to the area, please come see us again at DoubleTree by Hilton Hotel & Suites Jersey City!

10/10 - 훌륭해요

Jensen

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 3월 19일
Your five-star review means a lot to us. We look forward to hosting you again!

10/10 - 훌륭해요

Janelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very friendly and helpful
2024년 3월에 1박 숙박함
답변 제공: Sincerely, Austin Pruett, General Manager 님, 2024년 3월 14일
Dear Joseph,Thank you for choosing DoubleTree by Hilton Hotel & Suites Jersey City and for your positive feedback! We're thrilled to hear you had a wonderful stay. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional experience.

8/10 - 좋아요

Brenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Perfect location and good price and the warm cookie was fantastic. That being said TV signal was sketchy and wasn’t able to watch tv second night
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Brenda,Thank you for choosing DoubleTree by Hilton Hotel & Suites Jersey City and for sharing your kind review. While we are sorry there was a concern with the TV reception, we are happy you had a wonderful stay overall. We look forward to welcoming you back and will have another warm cookie awaiting your arrival.Sincerely,Austin Pruett,General Manager

10/10 - 훌륭해요

florinda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 3월 14일
Florinda,Thank you for your 5-star rating, it means the world to us! We look forward to hosting you again the next time you are in Jersey City.

8/10 - 좋아요

Sunil

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like the location of the property. Bed was not at all comfortable.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Sunil,Thank you for choosing DoubleTree by Hilton Hotel & Suites Jersey City and for sharing your feedback. While we are happy our location was convenient for your needs, we are sorry the bed didn't quite meet your expectations. We are always working to improve and look forward to welcoming you back and impressing you further.Sincerely,Austin Pruett,General Manager

8/10 - 좋아요

ashraf 님, baltimore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
We’re glad you enjoyed your stay! If there’s anything else we can do to make your next visit even better, please shar

10/10 - 훌륭해요

Francis 님, Hockessin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy parking and no extra charge for in and out. Nice sized suite and excellent breakfast buffet. We'll be back.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 12일
Dear Francis,It sounds like there was much to enjoy about the DoubleTree by Hilton Hotel & Suites Jersey City experience! From our seamless parking to our spacious suites and delectable breakfast buffet, we love to impress, and we're honored to have earned five stars. We can't wait to welcome you back!Sincerely,Austin Pruett,General Manager

10/10 - 훌륭해요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent place to stay!!!
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Dear Joseph,Thank you for choosing DoubleTree by Hilton Hotel & Suites Jersey City and for your positive feedback! We're thrilled to hear you had a wonderful stay. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional experience.Sincerely,Austin Pruett,General Manager

10/10 - 훌륭해요

Delmy

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ll definitely go back
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Dear Delmy,Thank you! There's no greater compliment than knowing a guest was so impressed with their stay that they would join us again. We appreciate you choosing DoubleTree by Hilton Hotel & Suites Jersey City and hope to welcome you back again soon.Sincerely,Austin Pruett,General Manager

6/10 - 괜찮아요

??? 님, Rockville

2024년 1월에 1박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
Thank you for sharing your feedback. If there’s anything specific you’d like us to improve, please let us know.

8/10 - 좋아요

Tammy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great visit
2024년 1월에 2박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
We’re glad you enjoyed your stay! If there’s anything else we can do to make your next visit even better, please share.

10/10 - 훌륭해요

Steve

2024년 1월에 1박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
Thank you for your perfect 10 out of 10 rating! We appreciate your positive feedback. If there’s anything else we can do to enhance your experience, feel free to let us know. We look forward to hosting you again!

8/10 - 좋아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
We’re glad you enjoyed your stay! If there’s anything else we can do to make your next visit even better, please share.

2/10 - 너무 별로예요

Shangmeng

별로예요: 직원 및 서비스
my phone was lost in the room,
2023년 12월에 1박 숙박함
답변 제공: NicoleH 님, 2024년 1월 8일
I'm sorry you did not enjoy your stay with us. Concerning, your phone, did you reach out to our housekeeping team?

10/10 - 훌륭해요

Ali

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious rooms with nice gym and Staff.
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 11일
Dear Ali,Thank you so much for the perfect rating. We are thrilled to see that you enjoyed our spacious rooms and amazing staff. Come back and visit us again anytime at DoubleTree by Hilton Hotel & Suites Jersey City.

10/10 - 훌륭해요

Christine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/A
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 11일
Dear Christine,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay, and we hope you return soon.

10/10 - 훌륭해요

Angelica

2023년 12월에 3박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
Thank you for the 5 out of 5 review. We’re thrilled you had a fantastic experience!

10/10 - 훌륭해요

Alain

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
Your five-star rating means the world to us. We can’t wait to host you again!

10/10 - 훌륭해요

Yanqun

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
staffs are helpful
2023년 12월에 2박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
Thank you for your 5-star rating! We’re thrilled to hear that our staff was helpful during your stay. We look forward to welcoming you back!

10/10 - 훌륭해요

Alida

2023년 12월에 3박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
Thank you for choosing our hotel and for the 5 out of 5 review. We’re thrilled you had a fantastic experience.

10/10 - 훌륭해요

Elisabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Séjour
Très bon séjour, cadre agréable et bonne localisation de l’hôtell qui est situé loin de l’agitation de Manhattan. Le personnel de l’hôtel est attentif et soucieux du confort des clients.
Sapin de Noël de l’hôtel
2023년 12월에 10박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
Merci pour votre note 5 étoiles ! Nous sommes ravis de savoir que vous avez passé un très bon séjour. Le cadre agréable et l’emplacement de notre hôtel, à l’écart de l’agitation de Manhattan, sont en effet des points forts. Notre personnel attentif se consacre à assurer votre confort. Nous avons hâte de vous accueillir à nouveau !

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Decent hotel. Not sure I’d pick again. Great things to say are its walking distance to the PATH station and a nice shopping mall.Lobby was nicely decorated and welcoming for the holidays. Disappointments were, the hotel states it offers breakfast,which was closed on a Saturday.Thankfully a McDonalds is close by. Some of the front desk staff are not friendly. The biggest aggravation we had was, 11am is checkout,at 10:33am the cleaning staff opened up our door. We were 5min from heading out but when you travel with children getting the clan organized,fed and packed up sometimes takes the full time.
2023년 12월에 1박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
Thank you for sharing your detailed feedback about your recent stay at our hotel. We appreciate your honesty, and we apologize for any inconvenience you encountered. We’ll address these issues to improve. We hope to serve you better next time.

10/10 - 훌륭해요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel!
We love this hotel. Easy access to PATH station and NYC in a quiet and safe area. Front desk staff is kind and very helpful. Rooms are comfortable, clean and have been quiet during our stays (we have been here 3 times).
2023년 12월에 1박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
Thank you for your wonderful review! We’re thrilled to hear that you love our hotel. It’s fantastic that you appreciate our convenient location near the PATH station and NYC, as well as the peaceful and safe surroundings. Our friendly front desk staff will be delighted to know they made a positive impression. We’re glad you found the rooms comfortable, clean, and quiet during your stays. We look forward to welcoming you back for your fourth visit!

8/10 - 좋아요

Anderson

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
We’re glad you enjoyed your stay! If there was anything else we could have done to make your next visit even better, please share. We look forward to welcoming you back.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very nice
2023년 12월에 1박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
Thank you for your perfect 5-star rating! We appreciate your feedback and hope to welcome you back soon.

6/10 - 괜찮아요

Heather

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태
The front desk staff were friendly. The room itself was spacious and had everything it said. The room was not very clean, though. Pull out couch had sheets from previous guest still on it. We called the front desk and were on hold forever so gave up. We went downstairs for clean linens and they gave us just a flat sheet. There were fingerprints and greasy smudges on every single surface, including the chairs. It seemed like a young kid was there before us and that was confirmed when a clothing sticker size 3t got stuck to my foot. Didnt seem like the floor was vacuumed very well. It worked for the night but i wouldnt highly recommend it.
2023년 12월에 1박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
Thank you for sharing your experience. We’re glad our friendly front desk staff and spacious room met your expectations. However, we apologize for the cleanliness issues you encountered. Your feedback is valuable, and we’ll take steps to improve our cleaning services. We hope to have the opportunity to welcome you again in the future.

8/10 - 좋아요

Pamela

2023년 12월에 3박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
We’re glad you enjoyed your stay! If there was anything else we could have done to make your next visit even better, please share. We look forward to welcoming you back.

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great Hotel, beatifull area!!
2023년 12월에 1박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
Thank you for your 5-star rating! We’re thrilled to hear that you found our hotel great and the area beautiful. We hope to welcome you back soon!

10/10 - 훌륭해요

Dawit

2023년 12월에 1박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
Thank you for your perfect 5-star rating! We appreciate your feedback and hope to welcome you back soon.

4/10 - 별로예요

DANIEL

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Great location.
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 21일
Hello Daniel, I am sorry that you did not enjoy your stay. May I ask what we could have done better?

10/10 - 훌륭해요

CLAUDIA 님, smyrna

2023년 12월에 2박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
Your five-star rating means a lot to us and are glad that you enjoyed your stay. We can’t wait to host you again!

10/10 - 훌륭해요

Sandra L.

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
Your five-star rating means the world to us. We can’t wait to host you again!

10/10 - 훌륭해요

Charles

2023년 12월에 1박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
Thank you for sharing your experience. We’re thrilled you enjoyed your stay!

10/10 - 훌륭해요

Karina

2023년 12월에 1박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
Your five-star rating means the world to us. We can’t wait to host you again!

2/10 - 너무 별로예요

Denis

2023년 12월에 1박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
We’re sorry to hear that your experience fell short of expectations. Please feel free to reach out to our team so we can address your concerns

10/10 - 훌륭해요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
Thank you for sharing your experience. We’re thrilled you enjoyed your stay!

6/10 - 괜찮아요

Seong Yong

좋아요: 청결 상태, 직원 및 서비스
Too much
2023년 12월에 1박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
Thank you for your stay. We appreciate your review and if there’s anything specific you’d like us to improve, please let us know.

10/10 - 훌륭해요

Getsemani

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
Thank you for the glowing review. We’re thrilled you had a great experience. We look forward to welcoming you back the next time you are in Jersey City!

10/10 - 훌륭해요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
3rd Stay A++
Trip and stay were great. Enjoyed my stay here and will be back again in a few months.
2023년 12월에 3박 숙박함
답변 제공: DoubleTree Jersey City 님, 2024년 2월 26일
Thank you for being a loyal guest! Your continued support warms our hearts. We’re thrilled that you consistently enjoy your stays with us. Looking forward to welcoming you back soon!