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힐튼 메도우랜즈 여행 후기

3.5 out of 5
힐튼 메도우랜즈
2 Meadowlands Plaza, East Rutherford, NJ

이용 후기

6.8
평점 10 - 훌륭해요. 1913개 이용 후기 중 638개" "
평점 8 - 좋아요. 1913개 이용 후기 중 341개" "
평점 6 - 괜찮아요. 1913개 이용 후기 중 351개" "
평점 4 - 별로예요. 1913개 이용 후기 중 270개" "
평점 2 - 너무 별로예요. 1913개 이용 후기 중 313개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

Silvana

가족 여행
좋아요: 청결 상태
Long check-in lines due to understaffing. A/C wasnt working properly. Charged guests for parking. Comfy beds, clean room and good food at Bergen Social .
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Devyn 님, Mohnton

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Mediocre facilities at best. Staff very professional, courteous and accommodation with pleasant, friendly demeanor. We stayed here overnight as we were visiting for The Rolling Stones concert. There was a large influx of guests (Stones fans) all checking in late afternoon and the line to check in was very long, but the line moved quickly. The problem came up when these people then went to the elevators to go to their rooms after check in and only 2 of 4 total elevators were in service. Very long lines and waits to get on the elevator and then once on it, the elevators moved excruciatingly slow. Air conditioning in common areas was inadequate and barely adequate in my room. The bar and restaurant however served good food. (I had a burger and my brother had a strip steak) and both were very tasty and properly prepared. Beer at the bar was ice cold and fresh tasting and the bar staff were great. Note to management. You have a great staff at this location, which I know is difficult to find in the current economic climate. Please invest some $$$ in your facilities and infrastructure and you will have a high quality hotel worthy of the Hilton name.
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Robert 님, Miller place

좋아요: 직원 및 서비스
2024년 5월에 1박 숙박함

4/10 - 별로예요

Phillip

가족 여행
Our room wasn't ready by the 4pm check in and the bathroom sink was draining very slow, the bathroom smelled like body oder as soon as you walk in. We paid for parking and was notified by text it ws about the expire two hours before we were scheuled to check out time.
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

sophea

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Noone was on the same page, 1st there was a shuttle to the arena. 2nd, details to getting back wasnt clear. Drivers stunk of cigarette, attitude when asked a question.
2024년 5월에 1박 숙박함

4/10 - 별로예요

Rhoda

가족 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The air conditioning did not work. The room temperature was between 79 degrees and 83 degrees. The floor was not clean. Two of the four elevators were out of service. We were on the 16th floor leaving us waiting for a long time to get an elevator. The staff that checked me in did not tell me the air conditioning had not worked for days and that it was not fixed. I was led to believe the air conditioning had been fixed and my room would cool. I expect a partial refund from the poor conditions at this hotel.
2024년 5월에 2박 숙박함

4/10 - 별로예요

ajay 님, clarks summit

연인과의 여행
좋아요: 청결 상태
No air conditioning so miserably warm at night
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Justine

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon check, they told us they were having AC troubles, and hoped it would be fixed soon. What is soon? They had no answer. It is an 80 degree day in June, the rooms were 81 degrees and smelled damp. Turns out they've had this "trouble" for weeks, which we discovered from other guests. Well, they have no policy to give a discount, i coukd call the manager if i wanted. In addition, 2 of three elevators were eorking, we were on the 11th floor, and there were several above us. On Thursday no ice was available on any floor. The rooms were musty, of course, humid and hot is not a good odor. The staff was pleasant but ineffective, the management is awful to leave them in that situation. I will be calling for a refund of some sort.
2024년 5월에 1박 숙박함

8/10 - 좋아요

Megan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay check in was quick and convenient staff was friendly and rooms were clean
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Sally

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the worst hotel stay I have ever experienced. The hotel is not as described. Also the air conditioning was not working in any of the rooms. I also had an unfortunate incident that I do not wish to speak of on this platform. I have reached out to the hotel and Expedia.
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Louisa 님, Pleasant Valley

가족 여행
the ac was broken and elevator wasn’t working had to walk up stairs…worst hotel ever!
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Catherine

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The air conditioning did not work in the hotel while I stayed and the room was dingy and dirty.
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Melissa

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Nancy

2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Caitlyn

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Miranda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Air conditioner in our room was broken - room way 75 degrees all day
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Sung

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff and excellent room service,
2024년 5월에 4박 숙박함

6/10 - 괜찮아요

Joyce

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The rooms were stuffy and we couldn’t adjust the climate. Two elevators were not working leading to long lines and wait times. The condition of the bathroom was beneath Hilton standards. No refrigerator in our room. Ice room had an inch of water on the floor.
2024년 5월에 2박 숙박함

2/10 - 너무 별로예요

Jessica

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The lobby smelled like sewage. There’s only one set of working elevators. The AC did not work so it was hot and humid; the whole room had a damp feel. Horrible.
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Brandon

단체 여행
별로예요: 숙박 시설 상태 및 시설
Staff at the hotel were generally nice but the good pretty much stops there. 4 elevators for 21 floors and only 2 work. No stairs accessible from first our second floor apparently. The building just feels like a fire safety hazard waiting to happen. Not to the most inportant part, the rooms.. One word MUSTY. The room had a horrible musty smell. The AC definitely did not work, it was 75 and we set it to 63 we came back like 6 hours later and it was only at 73. Because of the humidity the smell is just horrible. The room gathers condensation on things and its overall just horrible. It makes the whole room, while it may actually be clean feel very very dirty and moldy. For me it was probably my worst hotel stay ever. If your coming up to that area for a trip during the summer i wouldnt DEFINITELY go somewhere else. Read the other reviews like I failed to do so and youll see this is an ongoing problem.
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Rebecca

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Matthew

별로예요: 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

4/10 - 별로예요

Coleen

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very outdated. Was not notified prior to check in that there was no AC until after 6pm. One of the 3 elevators was not working so there was always a long line
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Kellie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super convenient for our concert at Metlife
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

MaryAnn

단체 여행
Room was hot and musky smelling
2024년 5월에 1박 숙박함

8/10 - 좋아요

Estefania

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Goran

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty and old
2024년 5월에 2박 숙박함

8/10 - 좋아요

Amber 님, Elkton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
need dehumidifier
2024년 5월에 2박 숙박함
답변 제공: July 님, 2024년 5월 17일
Dear Amber, Thank you for your feedback and for rating your overall experience positively. We're glad to hear that you found most aspects of your stay enjoyable. We'll take note of your suggestions regarding the air quality and make necessary improvements to ensure a more comfortable stay for our guests in the future. We look forward to welcoming you back for an even better experience next time.Best regards,

6/10 - 괜찮아요

Kristine

단체 여행, 출장 여행, 가족 여행
좋아요: 직원 및 서비스
We stayed at this hotel for a dance competition. We were fortunate to get a renovated room but the air quality was poor (horrible ventilation…room was so damp that our clothes in our suitcases felt “wet.”). The air conditioner wasn’t functioning properly. The bathtub was clogged to the point that we needed maintenance to intervene. We did enjoy the in-site restaurant and the staff was lovely.
2024년 5월에 2박 숙박함
답변 제공: July 님, 2024년 5월 17일
Dear Kristine, Thank you for sharing your experience with us. We're glad you enjoyed our renovated room and the restaurant.We apologize for the issues you encountered with the air quality and the bathtub. Your feedback is valuable, and we'll address these issues to ensure a better experience in the future.Best regards,

10/10 - 훌륭해요

Riley

좋아요: 청결 상태, 직원 및 서비스
Amazing
2024년 5월에 3박 숙박함
답변 제공: July 님, 2024년 5월 17일
Dear Riley,Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Warm regards,

4/10 - 별로예요

Pedro

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom was terrible Water cold and dirty
2024년 5월에 2박 숙박함
답변 제공: July 님, 2024년 5월 17일
Dear Pedro, Thank you for sharing your recent experience with us. We are sorry to hear that your stay did not meet your expectations. Your feedback is invaluable to us and we will use it to improve our services. We hope you will consider giving us another opportunity to provide you with the great experience you deserve.Kind regards,

8/10 - 좋아요

Tara

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: July 님, 2024년 5월 17일
Dear Tara, Hello!Thank you very much for taking the time to leave a positive rating for our hotel. We are glad to know that your experience was satisfactory.We greatly value your opinion and support. If in the future you have any specific suggestions or comments on how we can improve further, please don't hesitate to let us know. We are here to make sure every visit is exceptional for our guests.We hope to have you back soon at our hotel.Thanks again and have a great day!

2/10 - 너무 별로예요

Jennifer

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Believe the bad reviews.
답변 제공: July 님, 2024년 5월 17일
Dear Jennifer, We appreciate you bringing these concerns to our attention. Please accept our apologies for the inconvenience you encountered. We are committed to delivering exceptional service, and your feedback will help us make necessary improvements. If you would like to discuss your experience further or if there's anything else we can assist you with, please don't hesitate to contact us directly.Warm regards,

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: July 님, 2024년 5월 17일
Dear Jennifer, Thank you for your positive rating! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and your feedback encourages us to maintain our high standards.We look forward to welcoming you back soon!Best regards,

6/10 - 괜찮아요

Thomas

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Rooms were musty and AC didn’t work great. Only 2 of 5 elevators worked and wait time was long. Staff was very kind.
2024년 5월에 1박 숙박함
답변 제공: July 님, 2024년 5월 17일
Dear Thomas, Thank you for taking the time to leave us your opinion! We are pleased to know that you enjoyed your stay overall. We value your feedback as it helps us maintain and improve our quality standards.We will take your suggestions into consideration to continue improving and make sure your next visit is even better. We hope to see you again soon and provide you with an exceptional 5-star experience.Thank you for choosing us!Best Regards

10/10 - 훌륭해요

Hitham

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Colemann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 5월에 7박 숙박함
답변 제공: July 님, 2024년 5월 9일
Dear Colemann, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

10/10 - 훌륭해요

Samantha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great! Loved the city view!
2024년 4월에 1박 숙박함
답변 제공: July 님, 2024년 5월 8일
Dear Samantha,Thank you for your positive rating! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and your feedback encourages us to maintain our high standards.We look forward to welcoming you back soon!Best regards,

6/10 - 괜찮아요

Manisha

좋아요: 청결 상태, 직원 및 서비스
It’s was okay .. property could be enhanced
2024년 5월에 1박 숙박함
답변 제공: July 님, 2024년 5월 17일
Dear Manisha, Thank you for taking the time to leave us your opinion! We are pleased to know that you enjoyed your stay overall. We value your feedback as it helps us maintain and improve our quality standards.We will take your suggestions into consideration to continue improving and make sure your next visit is even better. We hope to see you again soon and provide you with an exceptional 5-star experience.Thank you for choosing us!

2/10 - 너무 별로예요

Giselmarie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bathroom was full of mold , the ac was not working and it smelled Of Mildew
2024년 5월에 2박 숙박함
답변 제공: July 님, 2024년 5월 6일
Dear Giselmarie,We are sincerely sorry to hear about your experience during your stay. We apologize for the inconvenience you have during your stay.We have taken immediate steps to address these issues and ensure they do not occur again in the future. We value your feedback and hope to have the opportunity to regain your trust on your next visit.Best Regards,

10/10 - 훌륭해요

Nanette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff
2024년 5월에 1박 숙박함
답변 제공: July 님, 2024년 5월 6일
Dear Nanette,Thank you for your positive rating! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and your feedback encourages us to maintain our high standards.We look forward to welcoming you back soon!Best regards,

6/10 - 괜찮아요

Oveta

2024년 5월에 1박 숙박함

4/10 - 별로예요

Livia

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room is very very old. Everything is old.
2024년 4월에 3박 숙박함
답변 제공: July 님, 2024년 5월 6일
Dear Livia, We are sincerely sorry that your experience in our old room did not meet your expectations. We appreciate your feedback as it helps us identify areas for improvement. While our space retains its historic charm, we understand the importance of offering comfort and modernity to our guests. We are committed to making improvements to ensure a more satisfying experience in the future. We hope to have the opportunity to welcome you again and demonstrate our commitment to your comfort and satisfaction."Best Regards,

6/10 - 괜찮아요

Swati

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Rooms are small and cooling is not properly..
2024년 4월에 2박 숙박함
답변 제공: July 님, 2024년 5월 6일
Dear Swati,Thank you for sharing your experience with us! We are glad to know that you enjoyed your stay overall. Your feedback is very important to us and helps us stay focused on providing excellent service.We appreciate your suggestions and will take them into account to continue improving and exceeding your expectations in the future. We hope to have the pleasure of welcoming you again and offering you an even more memorable experience.Thank you for choosing us as your lodging destination!Sincerely,

10/10 - 훌륭해요

Muzaffer

2024년 4월에 1박 숙박함
답변 제공: July 님, 2024년 5월 1일
Dear Muzaffer,We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.We hope to have you back soon!Kind regards,

10/10 - 훌륭해요

Catherine

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Kersandra M.

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was beautiful. The bed was ver comfortable.
2024년 4월에 1박 숙박함
답변 제공: July 님, 2024년 5월 1일
Dear Kersandra, We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us and that you found the room beautiful and the bed very comfortable. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.We hope to have you back soon!

10/10 - 훌륭해요

Naureen

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk was amazing
2024년 4월에 1박 숙박함
답변 제공: July 님, 2024년 5월 1일
Dear Angela,We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us and that you found the room beautiful, the bed very comfortable and the reception staff amazing. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.We hope to have you back soon!Best regards,

10/10 - 훌륭해요

Darren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very polite and helpful
2024년 4월에 2박 숙박함
답변 제공: July 님, 2024년 5월 1일
Dear Darren, We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us and that you found the reception staff incredibly friendly and helpful. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.We hope to have you back soon!Kind regards

10/10 - 훌륭해요

Jorge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel
2024년 4월에 1박 숙박함
답변 제공: July 님, 2024년 5월 1일
Dear Jorge, We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.We hope to have you back soon!Kind regards,