외관

퀄리티 인 & 스위트 여행 후기

2.5 out of 5
퀄리티 인 & 스위트
200 Interstate 10 W, Junction, TX

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 104개 이용 후기 중 50개" "
평점 8 - 좋아요. 104개 이용 후기 중 26개" "
평점 6 - 괜찮아요. 104개 이용 후기 중 15개" "
평점 4 - 별로예요. 104개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 104개 이용 후기 중 6개" "

8.2/10

청결 상태

8.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Laura

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As soon as I arrived at front desk he was very rude I told him I was going to check in while getting my ID and he moved his head and did with his shoulders and said I dnt even Know who you are and I told him im about to give you my DL and he was laughing very bad service
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Robert 님, Tucson

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bath tub/jaccuzi old and scratched and out of service. Controls for air conditioner upside down and unit not working well. Sink faucet missing aerator. Sprays water all over.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
Dear Robert,We apologize for the inconvenience you encountered during your stay. It's disappointing to hear about the issues with the bathtub/jacuzzi, air conditioner, and sink faucet. Please know that we take your feedback seriously and will address these maintenance issues promptly to ensure a more comfortable experience for our guests in the future. We hope to have the opportunity to exceed your expectations on a future visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Morris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was quiet, everything was clean, and staff friendly.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Dolores

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Just older.. clean but needs a remodel/update
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 9일
Dear Dolores,We appreciate your feedback regarding the need for a remodel/update. Your insights are invaluable to us as we continuously strive to enhance our facilities. Rest assured, we're actively working on plans to modernize and improve our space to better meet your expectations. We embark on this journey to create an even more inviting environment for our valued guests.Sincerely, Hotel Manager

8/10 - 좋아요

Katie

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not bad for the price. Parking is easy, staff was friendly. They have a pool and small breakfast offerings in the morning. It is very close to the highway, so there is some traffic noise, but it wasn’t an issue for us. It was convenient when leaving. Be aware the bathroom area is small and does not offer a lot of privacy as the sink area is open. Could have been cleaner and fridge in the room did not work. We didn’t stay very long, but there is a gas station and playground nearby.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 5일
Dear Katie,Thank you for your kind feedback. We're glad to hear that you found our hotel to be a good value, with easy parking and friendly staff. It's great that you were able to enjoy our pool and breakfast offerings. We apologize for any inconvenience caused by the traffic noise and the size of the bathroom area. Your feedback regarding cleanliness and the fridge not working is duly noted, and we'll address these issues promptly to ensure a better experience for our guests. We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Rosa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right off the highway and conveniently located near a gas station. Staff was professional and room was clean and spacious.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 4일
Dear Rosa,Thank you for your great feedback! We're delighted to hear that you found our hotel conveniently located near the highway and appreciated the nearby gas station. It's wonderful to know that our staff provided professional service and that you found your room to be clean and spacious. Your satisfaction is our priority, and we hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Nico

2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Dear Guest,Thank you for your feedback. We apologize for falling short of your expectations. If there's anything specific we can address, please let us know. We strive to improve and hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Travis

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Travis,Thank you for the stay and the feedback. We are confident you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

6/10 - 괜찮아요

Christopher

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Christopher,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

8/10 - 좋아요

Ayla

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The sink was weirdly sensitive to the point where we couldn’t use it without first splashing water everywhere. The breakfast was just toast, muffins, waffles, cereal, and coffee. No eggs or sausage. The waffles were TX shaped though!
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 16일
Dear Ayla,We're sorry to hear about the inconvenience with the sink and appreciate you bringing it to our attention. We'll address this promptly to ensure a smoother experience for our guests. Regarding breakfast, we're glad you enjoyed the Texas-shaped waffles, and we'll consider your feedback to improve our offerings. We hope to welcome you back for a more satisfying stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Pat 님, Paradise

연인과의 여행, 반려동물 동반 여행
It was fine for an overnight
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 14일
Dear Pat,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

4/10 - 별로예요

Michael

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 4일
Dear Michael,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

8/10 - 좋아요

Galenda

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 21일
Dear Galenda,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Rosibel

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 2월 10일
Dear Rosibel,Thank you for your stay and the positive feedback. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager

8/10 - 좋아요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and comfortable. Front desk person very nice.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 11일
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel very clean and comfortable, and that our front desk staff provided excellent service. Your satisfaction is our priority, and we hope to welcome you back for another comfortable stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Leonela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
=)
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 30일
Dear Leonela,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

6/10 - 괜찮아요

David

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Good and bad
Our room had an overpowering stench of fabulosa. Dog hairs in our room got all over our clothes. Good continental breakfast and friendly staff.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 19일
Dear David,Thank you for your kind feedback. We sincerely apologize for the issues you encountered with the overpowering smell and dog hair in your room. We take cleanliness seriously, and we will address these concerns to ensure a more comfortable stay for our guests in the future. On a positive note, we're pleased to hear that you enjoyed the continental breakfast and found the staff to be friendly. We appreciate your understanding and patience. We hope to have the opportunity to provide a better experience during your next stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Wendy

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 2월 5일
Dear Wendy,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Lawrence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 16일
Dear Lawrence,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
On the road
Great location.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 15일
Dear Scott,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location good. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

8/10 - 좋아요

kyle

출장 여행
Breakfast was not very good. At least it was free.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Guest,We're sorry to hear that the breakfast didn't meet your expectations. Your feedback is valuable to us, and we'll take it into consideration to improve the breakfast offerings for our guests. You can expect an even better stay the next time. Hope you will visit again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Hersy

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 25일
Dear Hersy,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective on our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 - 훌륭해요

Karen

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Karen,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

6/10 - 괜찮아요

Aracely

가족 여행
좋아요: 직원 및 서비스
Basico
Hotel muy basico,sirve para parar a descansar y aeguir tu camino, baños sucios
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Aracely,Thank you for staying with us. We are terribly sorry that you didn’t have a good experience with us. You can be sure that we’re changing and improving the hotel all the time to better satisfy guests. Nothing is more important than a great guest experience. I hope you’ll give us another try in the future. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Sol Veronica

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Malas camas
La cama estaba horrible, no tenian leche y solo habia cereal. Habia telarañas en la habitación
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Guest,We are really sorry to hear about your disappointing experience. Your feedback about the bed comfort, lack of milk options, and cleanliness issues are concerning. We'll address these concerns to ensure improvements in both the quality of our facilities and the amenities we provide. Your comments are valuable to us, and we hope for the opportunity to make things right should you consider staying with us again in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Robert

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean rooms, comfortable stay.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Robert,Thank you for your kind words. We're thrilled you found our rooms clean and your stay comfortable. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

8/10 - 좋아요

Dee Anne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice quiet hotel
Nice and clean and quiet - quick overnight stay. breakfast was sufficient - offered fruit, waffles, muffins, cereal, yogurt and coffee, Milk and juice. Staff was polite and helpful
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 30일
Dear Dee Anne,Thank you for taking the time to share your positive experience! We're pleased to hear that your overnight stay was enjoyable and that you found the facilities nice, clean, and quiet. It's great to know that the breakfast options met your needs and that our staff provided polite and helpful service. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

4/10 - 별로예요

Leroy

가족 여행
IParking was easy and safe .t was not clean. Toilet without lid. Desk man not happy
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 29일
Dear Leroy,Thank you for sharing your feedback. We're glad to hear that parking was easy and safe. However, we apologize for the cleanliness issues and the absence of a toilet lid in your room. Your comments are important, and we will address these concerns to ensure a more pleasant experience for future guests. Additionally, we regret to hear that the desk man didn't seem happy, and we will look into ways to improve our service and guest interactions. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Bonnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value.
The front desk clerk was very helpful and kind.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 29일
Dear Bonnie,Thank you for sharing your positive experience with us! We're delighted to hear that the front desk clerk was very helpful and kind during your stay. Providing excellent service is a priority, and we appreciate your recognition of their efforts. We look forward to welcoming you again in the futureSincerely, Hotel Manager

8/10 - 좋아요

Joelle

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 30일
Dear Joelle,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

4/10 - 별로예요

Al

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Confusing Account Manager
The accountant on site was talking in circles about my credit card being declined and how I should cancel my on line prepaid reservation so she could run it on my credit card. I reminded her that my payment was non-refundable so she asked to take a copy of my card just for a deposit in case they didn’t get paid by Expedia?
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 28일
Dear Guest,We are sorry to hear about the confusion and inconvenience you experienced with the on-site accountant. It's disheartening to hear about the challenges you faced during the check-in process. We apologize for any frustration caused by the unclear communication about your credit card and the request for a deposit. Your feedback is important, and we will address this issue with our team to ensure better clarity and service in the future. Sincerely,Hotel Manager

6/10 - 괜찮아요

Lindsay

아이를 동반한 가족 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
Phone randomly rings every hour or so. When asked the front deak about it, they said they have random rooms that do that and they dont have a fix besides unplug your phone. Area is close to a gas sation and wasnt to far off our route.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 27일
Dear Lindsay,We apologize for the inconvenience you experienced with the phone ringing issue. This is certainly not the standard we aim to uphold, and we appreciate your understanding. We'll review and address this matter to ensure it doesn't affect future guests. Thank you for bringing it to our attention, and we hope the rest of your stay was comfortable. Visit again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Daniel

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We needed a good stop over area on our trip from new Mexico to the San Antonio area. This great for that purpose.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 21일
Dear Daniel,It's wonderful to hear that our location served as a convenient stopover during your trip from New Mexico to San Antonio! We're glad you found our spot fitting for your needs. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Michael

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst experience ever.
Their supposed hot breakfast was the waffle machine no eggs or protein. 0 heathy options all sugar. Staff was clueless couldn’t answer the simplest questions on the hotel or surrounding area. Questions like where’s the nearest gas station. Do you have a guest laundry.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 16일
Dear Michael,Thanks for being a guest at our hotel. Our apologies for the inconvenience you had with the stay. Our hospitality ensures a nice experience for our guests, but something has not worked here. Unfortunately, we could not provide you with the good staying experience which you deserved. Kindly understand and give us another chance to prove ourselves.Sincerely, Hotel Manager

8/10 - 좋아요

Gabriela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 12일
Dear Gabriela,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

4/10 - 별로예요

Philip

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great people, not so great room
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 6일
Dear Philip,Thank you for your kind feedback. We're pleased to hear that you found our staff to be great and welcoming. However, we're sorry to learn that the room didn't meet your expectations. Your satisfaction is important to us, and we would appreciate more details about any specific issues you encountered with the room so that we can address them and improve our accommodations. We hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

8/10 - 좋아요

vattanak

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 21일
Dear Guest,Thanks for choosing our hotel for your stay and the 4 ratings you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again.Sincerely, Hotel Manager

8/10 - 좋아요

Robert

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Asked for a room on the first floor, which was an issue. I finally got moved from a king room on the second floor to a double queen on the first, but only after refusing to pay a $10 upcharge. The sheet on my bed was highly stained (at least I hope that it was a stain) and there was hair on the shower wall. My wife has categorically refused to return.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 1일
Dear Robert,We sincerely apologize for the inconvenience and dissatisfaction you encountered during your recent stay. Your feedback is crucial to us, and we deeply regret that we fell short of your expectations. We apologize for any challenges you faced regarding the room assignment and the condition of the sheets and shower. This is not reflective of our standards, and we take your concerns seriously. Rest assured, we are actively addressing these issues with our team to prevent such occurrences in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For the price, this place was a palace. Very friendly staff as well. Recommended
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 29일
Dear William,Thank you so much for your kind words! We're thrilled to hear that you found our place to be a great value and that you had a positive experience with our friendly staff. We appreciate your recommendation and look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very nice staff. Property needs upkeep.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 28일
Dear Heather,Thank you for your feedback. We're pleased to hear that you found our staff to be very nice. However, we apologize for any shortcomings in the upkeep of the property. Your comments are valuable, and we will certainly address these concerns to enhance the overall guest experience. We appreciate your input and hope to have the opportunity to improve upon your concerns for your next visit.Sincerely, Hotel Manager

6/10 - 괜찮아요

jon 님, yukon

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No internet and toulet clogged
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 28일
Dear jon,Thank you for your kind feedback. We are sorry to hear about the inconvenience you experienced with the lack of internet and a clogged toilet during your stay. Your comfort and satisfaction are important to us, and we apologize for falling short of your expectations. We will ensure that our maintenance team addresses the issues promptly. We're committed to resolving these issues for a better experience in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Saurabh

좋아요: 청결 상태, 직원 및 서비스
Clean and nice sized rooms but wifi issues
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 28일
Dear Saurabh,Thank you for highlighting the positive aspects of your stay, such as clean and spacious rooms. We're glad you found the accommodations to your liking. However, we apologize for the WiFi issues you experienced. We understand the importance of a reliable internet connection, and we'll make sure to address and resolve this concern promptly. We are committed to ensuring a more seamless experience for your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Aldo Guillermo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 21일
Dear Guest,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 19일
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 - 훌륭해요

Dean

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 28일
Dear Dean,Thank you for the stay and the feedback. I am confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again.Sincerely, Hotel Manager

6/10 - 괜찮아요

Monty

가족 여행
3
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 10일
Dear Monty,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Russell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bed was fantastic, but no elevator and the woman at the front desk said she could not give me a first floor room because I paid for the room on line
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear Russell,Thank you for your stay. We're glad to hear that you found the bed fantastic during your stay. However, we apologize for the inconvenience of not having an elevator and the front desk's inability to assign you a first-floor room. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

ANGELES

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great service
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 26일
Dear ANGELES, Thank you for your great feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Manuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very polite staff. Clean, well-lit room, and comfortable room. Only downsides were there was a stench of smoke in a non-smoking room in the bathroom area and there is no elevator.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 19일
Dear Manuel,Thank you for your feedback. We're pleased to hear that you found our staff polite and the room clean. We apologize for the issue of a smoke smell in a non-smoking room, and we will investigate to address this. Your comments are important, and we hope to provide a more improved experience on your next visit.Sincerely,Hotel Manager

8/10 - 좋아요

Judith 님, Colorado Springs

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall ok just need to update their breakfast area.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 17일
Dear Judith,Thank you for your great review! We are so glad you had a great time at our hotel. We try our best to offer the best and most comfortable stay possible. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests We look forward to hosting you again very soon!Sincerely,Hotel Manager