테라스/파티오

실버보우 인 여행 후기

3 out of 5
실버보우 인
120 2nd St, Juneau, AK

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 161개 이용 후기 중 103개" "
평점 8 - 좋아요. 161개 이용 후기 중 35개" "
평점 6 - 괜찮아요. 161개 이용 후기 중 12개" "
평점 4 - 별로예요. 161개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 161개 이용 후기 중 6개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Morgan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was extremely helpful and welcoming! Walkable distance to everything
2024년 5월에 1박 숙박함
답변 제공: Heather 님, 2024년 5월 6일
Hi, Morgan! Thank you so much for the glowing review. We're delighted to hear our staff was able to provide you with true Alaskan hospitality! We strive to make every guest feel at home. It's wonderful you could explore everything on foot from our location - there's so much to see! Looking forward to welcoming you back soon! Safe travels! Best, Heather

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hot tub was awesome after hiking in the mountains.
2024년 4월에 2박 숙박함
답변 제공: Heather 님, 2024년 5월 6일
Hi, Robert! Thank you so much for your lovely review and we're so glad to hear you enjoyed the hot tub after your mountain adventure! There's something truly rejuvenating about soaking in warm water amidst the mountains. It must have been the perfect way to unwind and relax those tired muscles. If you ever find yourself back in the area, don't hesitate to visit again for another refreshing post-hike soak! Safe travels until then! Best, Heather

6/10 - 괜찮아요

Holly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Heather 님, 2024년 3월 5일
Hello, Holly. Thank you for taking the time to submit this review. We'd love more feedback about how we can improve our guest experience, so please feel free to reach out to us personally about your stay. Safe travels in the meantime! Heather

10/10 - 훌륭해요

kate

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Silverbow has everything you could need away from home and more. Nice remodeled rooms and a very comfy beds. The staff was attentive and the kitchen for guests was awesome with many choices of food and drinks.
2024년 2월에 2박 숙박함
답변 제공: Heather 님, 2024년 3월 3일
Hello, Kate! Thank you for the glowing 5-star review! We are thrilled you enjoyed your stay with us at Silverbow. Our staff works hard to provide comfortable rooms, utmost hospitality, and a well-stocked kitchen for a homey experience. Your feedback motivates us to keep exceeding expectations. We hope to welcome you back again soon! Best, Heather

8/10 - 좋아요

Clare

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my second time staying at Silverbow and I was less impressed than the first time. My room was in the older building and it was clearly outdated. Not horrible, just outdated. The queen rooms are extremely small, so don't book if you want to hangout in your room a lot. However, I was out working most of my trip so the size wasn't an issue. Even though the rooms are small, you cannot skip out on the amazing roof top hot tubs. Silverbow has thought of everything from robes, flip flops, and even umbrella hats.
2023년 10월에 2박 숙박함
답변 제공: Heather 님, 2023년 10월 19일
Thank you for taking the time to share your feedback and for returning to Silverbow for a second stay. We appreciate your continued support and value your input.We're also glad to hear that you enjoyed our rooftop hot tubs and the thoughtful amenities we provide. We take pride in creating a comfortable and enjoyable experience for our guests. We will take your feedback into consideration as we continually grow and improve the Silverbow experience.We look forward to welcoming you back in the future. In the meantime, safe travels! Best, Heather

10/10 - 훌륭해요

ANULI

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely space
Loved it here. Wish I stayed in Juneau for the week to stay in this space. No elevator so pack accordingly. I didn't.
2023년 10월에 2박 숙박함
답변 제공: Heather 님, 2023년 10월 9일
Thank you so much for the lovely review, Anuli. We so enjoyed your stay, and wish it had been longer, as well! And please know that we are more than happy to help with any luggage needs you may have in the future - no need to pack lightly! Best, Heather

10/10 - 훌륭해요

Lee

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
By far, the best and most unique hotel in all of Alaska!
2023년 9월에 2박 숙박함
답변 제공: Heather 님, 2023년 10월 7일
Thank you so much for your kind feedback, Lee! We're thrilled you enjoyed your stay and would welcome you back anytime! Best, Heather

10/10 - 훌륭해요

Magee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Heather 님, 2023년 9월 25일
Hi, Magee! We are thrilled to hear that you had such a wonderful experience at the Silverbow. We always strive to make people feel as comfortable and taken care of as possible, and are so pleased that we were able to accomplish that. We hope to host you again in the future. Safe travels until then! Best, Heather

10/10 - 훌륭해요

Brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Hotel is a great place for business or tourist travelers. The thing that was great is they ( Misty) Made me feel like I was at home! The Internet worked fine. I only did not like the TV system as I missed my favorite thing News! But your not supposed to watch tv on trips!
2023년 9월에 2박 숙박함
답변 제공: Heather 님, 2023년 9월 13일
Hi, Brian! We're thrilled to hear that you had a great stay at our hotel and that our staff made you feel at home. Providing the utmost in comfort and hospitality is what we continually strive for, and it's a pleasure to hear that you were able to experience this. We appreciate your positive feedback, and we look forward to hosting you again in the future. Safe travels! Best, Heather

8/10 - 좋아요

Emil A Yappert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great boutique hotel in a very convenient location within 3 blocks of many restaurants, shops and the waterfront. We enjoyed the roof top hot tub on a rainy afternoon. Only drawback: Creaky floors in an older building mean that you may hear your fellow guests moving about.
2023년 9월에 2박 숙박함
답변 제공: Heather 님, 2023년 9월 10일
Thank you for taking the time to leave a review of Silverbow Inn! We're delighted to hear that you enjoyed your stay and found our location convenient for exploring the area.Our rooftop hot tub is indeed a wonderful spot to relax, even on a rainy afternoon, and we're pleased to know you had a chance to enjoy it.Regarding the creaky floors, we appreciate your feedback. As an older building, we do face some quirks and challenges, but we are continually finding ways to ensure a more peaceful experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience! Best, Heather

10/10 - 훌륭해요

Sue

2023년 9월에 2박 숙박함
답변 제공: Heather 님, 2023년 9월 25일
Hello, Sue. Thank you so much for taking the time to offer such a lovely review. We always strive to provide the utmost in hospitality and comfort, and are glad that you were able to experience this. Hopefully, we can provide you with the same enjoyable stay in the future! Best, Heather

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Heather 님, 2023년 9월 3일
Thanks so much for the lovely review, William. We're glad you were comfortable during your stay, and would love to host you in the future!

10/10 - 훌륭해요

Matthew

2023년 8월에 1박 숙박함
답변 제공: Heather 님, 2023년 8월 28일
Thank you so much for your wonderful review, Matthew. We're so glad we could make your stay enjoyable and comfortable - this is what we strive for. We'd love to have you back in the future. Safe travels! Best, Heather

10/10 - 훌륭해요

Pamala 님, Turners Falls

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Heather 님, 2023년 8월 5일
Thank you so much for the lovely review, Pamela. We are thrilled that you enjoyed your time with us and hope to host you again soon! Best, Heather

10/10 - 훌륭해요

Juli-Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the setup in the hotel. The rooftop area was wonderful.
2023년 6월에 3박 숙박함
답변 제공: Heather 님, 2023년 7월 25일
Hi, Juli-Ann! We are thrilled that you appreciated the unique nature of our hotel, and that we were able to make you comfortable during your stay. We agree that our rooftop is one of the best spots to enjoy beautiful Juneau summers, so we're glad that you got a chance to take advantage of that special area! It has its charm year round, so we hope to have you back again! Best, Heather

6/10 - 괜찮아요

Linda 님, Tucson

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is one of Juneau's better hotels, just two blocks from our Uncruise dock. The manager is lovely and it's very neat and clean and tasteful. As well it should be for $500 a night! A bit noisy at night, a bit muggy in Juneau's heat wave.
2023년 7월에 2박 숙박함
답변 제공: Heather 님, 2023년 7월 20일
Hi, Linda. We are thrilled that, overall, you enjoyed your stay with us. We always try to provide our guests with the utmost in hospitality, and strive to continue to be the best in Juneau, as you experienced. As I'm sure you realize, our amazingly convenient downtown location sometimes means a bit of street noise and we have a hard time predicting a heat wave! We hope you'll be back soon, - when our temperate weather shines! We guarantee our service and quality will continue to meet the highest standards! Best, Heather

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DOWNTOWN JUNEAU AK
Great property, conviently located and friendly staff. Great open concept and made on demand fresh coffee
2023년 7월에 1박 숙박함
답변 제공: Heather 님, 2023년 7월 6일
Thanks so much for your positive feedback, Robert! It's lovely to hear that you appreciated our historic building and that our staff made your stay comfortable. We're also glad that you got a chance to take advantage of having downtown on our doorstep. We hope to have you stay again soon!

10/10 - 훌륭해요

Marja

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
unexpected
My grandson ended up with emergency surgery during our 4 day stay in Juneau before leaving on a cruise . Tina and her staff could not have been more helpful and supportive, we were moved from the third floor to a ground floor room , the medio were picked up by one of Tina’s co workers on her day of - helped me getting our suitcases downstairs etc . Tina works non stop with very long days she is an incredible caring person the owners have a winning lottery ticket with her for sure and the staff . The location is wonderful the rooftop with the hot top fantastic . Hope to be back in Alaska and will stay at the Silverbow Inn for sure !
2023년 6월에 4박 숙박함
답변 제공: Heather 님, 2023년 7월 3일
Thank you for your lovely review, Marja. We were so sorry about your grandson's emergency surgery, but it's great to know that Tina and our incredible staff at the Silverbow Inn were able to make you as comfortable and supported as possible during that difficult period. Tina's dedication and caring nature are commendable, and it's clear that she and the rest of the staff made a positive impact on your experience. We do feel fortunate to have such an amazing group of people to work with.We are glad that you got to enjoy a little bit of your stay - including the roofdeck and hot tub, and we can't wait to host you again in the future - under better circumstances! Best to you and your grandson!

6/10 - 괜찮아요

Bailey 님, Belgrade

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The rooms were tiny and had no counter space in the bathroom. Our room did not have an AC unit so we were not able to fully relax because we were not getting good sleep with the room being so hot at night and tight on space. I loved that we didn’t have a room key and had a code to our door. However, our code needed to be reset and there was an envelope clipped to our door with the code to our door on the outside so anyone could have opened it. The staff was very friendly and helpful. I tried to call the hotel twice before our stay and found it frustrating that it was someone off site answering the phone and attempting to answer our questions so there was a bit of miscommunication with parking and what not. Overall the stay was okay, the room was very spendy for what little you got. However( the location was amazing !
2023년 6월에 5박 숙박함
답변 제공: Heather 님, 2023년 6월 28일
I'm sorry to hear about the issues you experienced during your stay. We always try to make our guests feel as comfortable as possible, and we hate to hear when we sometimes fall short. However, I'm glad to hear that our staff was able to make you feel welcome and taken care of, in spite of the inconveniences, and that you were able to enjoy being in the heart of downtown Juneau. We do appreciate all of your feedback, since we always use guest comments to continually improve the business. Hopefully, we can host you again in the future with a different experience.

10/10 - 훌륭해요

Bruce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very enjoyable
2023년 5월에 2박 숙박함
답변 제공: Heather 님, 2023년 6월 4일
Thank you so much for your positive review, Bruce. We're so glad that we were make your stay with us comfortable and pleasant, and we hope to have you back again soon!

10/10 - 훌륭해요

Rebecca 님, Whitefield

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were awesome! The hot tub on the roof was great after long days of walking and hiking. I would stay there again if we ever get back to Juneau. Thanks for the great hospitality!!
2023년 4월에 4박 숙박함
답변 제공: Heather 님, 2023년 4월 30일
Hello, Rebecca! It's wonderful to hear that you had an enjoyable stay and that our staff provided great hospitality. Making our guests comfortable and at home is our number one priority. The roof dec hot tub is the perfect way to relax after a day of activity - we're so glad you got to take advantage of it! Thank you for taking the time to leave such a positive review, and we hope to have the pleasure of welcoming you back to Juneau in the future!

10/10 - 훌륭해요

Julie

2023년 1월에 1박 숙박함
답변 제공: Heather 님, 2023년 3월 8일
Thanks so much for the positive review, Julie! We look forward to having you back soon!

10/10 - 훌륭해요

Autumn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff and comfy room! The fresh cookies were a wonderful surprise!
2022년 12월에 1박 숙박함
답변 제공: Heather 님, 2022년 12월 21일
Thank you so much for your lovely review, Autumn! Surprising and delighting our guests with special touches is actually one of our missions here at the Silverbow, and we're glad that our fresh baked cookies provided that for you. A soft place to land at the end of the day also helps! Our staff hopes that you are able to return soon!

2/10 - 너무 별로예요

Richard

2022년 12월에 1박 숙박함
답변 제공: Heather 님, 2023년 11월 25일
Hello, Richard. It's unfortunate that you did not have a stellar experience with us, as most people do. I noticed your stay was a year ago. I wish you would have given us more feedback earlier. We are always looking to please our guests and take all comments into account when continuously improving our business. Best, Heather

8/10 - 좋아요

mark

2022년 10월에 1박 숙박함
답변 제공: The Silverbow Crew 님, 2022년 10월 28일
Hello, Mark. We are thrilled you enjoyed your stay with us. We hope we get a chance to see you again soon!

8/10 - 좋아요

Bob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quaint inn in Downtown Juneau
The hotel is charming and very cute. In the offseason, you can get snacks to eat in the lobby 24/7 (which is helpful since a lot of stuff is closed). All but one room does required climbing a flight of stairs as it is an old building. The staff will help you get stuff up the stairs.
2022년 10월에 3박 숙박함
답변 제공: Tina 님, 2022년 10월 14일
Thank you and we hope to see you again

2/10 - 너무 별로예요

Randall

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was not handicap accessible, so I had to check out after the first day. But I was charged for two more days I have a room and unused parking. Very disappointing.
2022년 9월에 3박 숙박함
답변 제공: Ariel 님, 2022년 9월 17일
I'm very sorry that we didn't meet your expectations, we would have loved to make your experience here at the Silverbow better for you, given the chance. Our cancelation policy during these crazy months is 7 days out and we are unable to do a refund. I apologize for any inconvenience that this may cause. I hope you still enjoyed being in Juneau and we are sad we weren't the right fit for you.

10/10 - 훌륭해요

LUIS 님, MIAMI

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They really make a great effort to make your stay an incredible one!!
2022년 9월에 1박 숙박함
답변 제공: Ariel 님, 2022년 9월 5일
Thank you so much for the wonderful feedback. We strive to make each experience special for our guests. We are so glad that you enjoyed being at the Silverbow as much as we do. Thank you again, we hope to see you on another adventure to Alaska.

6/10 - 괜찮아요

George

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The room was smaller than we are used. The TV volume was hard to adjust….figured it was limited to avoid disturbing neighboring rooms. Location is great for local shops, bars, and restaurants. The breakfast was great…plenty of options. For 20-30 somethings, this would probably be great. For us (a bit older) we are used to a little more maneuverability. Room availability in Juneau at the time was very limited so we went with this. I would recommend this hotel for those who are okay with a smaller room.
2022년 8월에 2박 숙박함
답변 제공: AY 님, 2022년 8월 17일
Thank you so much for choosing the Silverbow! We also think that we have a prime location in our wonderful historical building and have thought long and hard to make your experience in Juneau phenomenal. We really appreciate the feedback and hope that you enjoyed staying with us as much as we enjoyed having you. All the best -Silverbow

6/10 - 괜찮아요

Timothy 님, Chino Hills

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The Silverbow Inn is in a great location in downtown Juneau. It's clean and the staff is very helpful and friendly. However, the room we had was tiny and the bathroom did not even have a cabinet with counter, just a small sink. Also, the walls are very thin and we could hear conversations in the room next door as well as footsteps as people walked down the hallway.
2022년 8월에 2박 숙박함
답변 제공: AY 님, 2022년 8월 16일
Thank you so much for staying with us while visiting that Capitol of Alaska. We love our 1914 historic building and the quirks that it has. We strive to make our guests happy and eager to come back, we do provide shelving on the side of the wall next to the sink for toiletries and other belongings. Thank you for all the feedback, we hope you still enjoyed your time here in Juneau, AK

10/10 - 훌륭해요

Sonya M

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic boutique Juneau hotel!
Fantastic boutique hotel in the heart of Juneau! We had a terrific time at the Silverbow! The room was comfortable; breakfast was delicious. The views from the hot tub decks were amazing! To top this off, the location was fabulous for walking to restaurants, cafes, breweries, and shops! We will stay here again if they have openings!
2022년 7월에 3박 숙박함
답변 제공: Ariel 님, 2022년 7월 28일
Thank you so much for the kind words towards the Silverbow, we take pride in making sure your experience is unforgettable. We would be happy to see you again and have you stay here with us!

10/10 - 훌륭해요

Kevin m

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 5박 숙박함
답변 제공: Ariel 님, 2022년 7월 28일
Thank you so much for the positive feed back. We hope that we will see you again here at The Silverbow Inn again.

6/10 - 괜찮아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 7월에 2박 숙박함
답변 제공: Jill 님, 2022년 7월 19일
Thank you for letting us know.

10/10 - 훌륭해요

Kevin m

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 4박 숙박함
답변 제공: Jill 님, 2022년 7월 5일
Wow - thank you!

10/10 - 훌륭해요

corie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love staying in historical buildings - but once in the room it was all ultra modern - very nice!
2022년 5월에 1박 숙박함
답변 제공: Christine 님, 2022년 6월 24일
Corie, we are thrilled you found us! It sounds like we were meant to be. So glad you enjoyed your stay and felt taken care of in a modern comfortable room! Hope we get to see you again soon!

8/10 - 좋아요

jeanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location. Beautiful spacious room
2022년 5월에 1박 숙박함
답변 제공: Christine 님, 2022년 6월 24일
Jeanne, thanks for sharing about your stay! We are so glad you were able to take advantage of our awesome location! We appreciate you staying and hope to see you again soon!

10/10 - 훌륭해요

Allison

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful stay!
2022년 3월에 2박 숙박함
답변 제공: Charlie 님, 2022년 3월 8일
Thank you so much for staying with us Allison, we are so happy you enjoyed your stay! Thanks again for booking with us, we hope to see you again soon.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is fantastic! You totally want to stay here. About as perfect of a boutique hotel as you will ever find in a city like Juneau.
2022년 2월에 4박 숙박함
답변 제공: Jill 님, 2022년 3월 1일
Wow - thanks Michael for taking the time to write. We sure hope you get a chance to visit again.

10/10 - 훌륭해요

Samuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Silverbow is all about small details...from the comfortable entrance, the great customer service, to all the fun elements of the rooms. Not to mention the rooftop hot tub in the crisp Alaskan winter air. I simply love this place.
2021년 12월에 2박 숙박함
답변 제공: Christine 님, 2021년 12월 21일
Samuel, thank you so much for sharing about your stay. We are so glad you appreciate all of the details, we've been perfecting the experience for the last 22 years and we are so glad you found us! Also, we are so glad you were able to enjoy the hot tub during your stay, it's really the best place to catch a winter sunrise or sunset! We can't wait to have you back!

10/10 - 훌륭해요

Morgan Lousie Montgomery

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved my stay here! Lots of stairs though lol but it was needed after all the amazing food!
2021년 10월에 3박 숙박함
답변 제공: Mary 님, 2021년 10월 31일
Happy Halloween Morgan! We loved having you two girls. We look forward to hosting your next girls weekend.

2/10 - 너무 별로예요

Benjamin

별로예요: 직원 및 서비스, 편의 시설/서비스
2021년 9월에 2박 숙박함

10/10 - 훌륭해요

Crystal

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No ones fault but bc of covid there wasn't housekeeping and I felt uncomfortable asking for it ... ended up leaving more of a mess than I would have liked to.
2021년 9월에 3박 숙박함
답변 제공: Mary 님, 2021년 9월 26일
Thank you for staying with the Silverbow Inn. Yes, our daily service is suspended due to COVID. With this in mind, our Guests are encouraged to ask the front desk for assistance or set the items outside the door to catch our attention. Thank you for your kind rating and for sharing this part of your experience. We look forward to your next stay.

10/10 - 훌륭해요

Mihwa 님, Tustin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfectly located in center of town. easy to walk to Asian food across the street that offers lots of variety called Pho Tai. Also up the block is V's cellar door offers Mexican/Korean Fusion sooooo delish! Walked to get breakfast and saw bears. Super hospitable Inn, very clean, great snacks offered all day like granola/yogurt, coffee, apples, and offers parking w personal parking spot out front. Walkable to shops and excursions.Overall, Would def go back again.
2021년 9월에 3박 숙박함
답변 제공: Jill 님, 2021년 9월 13일
Thanks so much Mihwa! We can't wait to see you again. We agree "V's is the BEST!

10/10 - 훌륭해요

Uldis

2021년 9월에 1박 숙박함

10/10 - 훌륭해요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 3박 숙박함
답변 제공: Jill 님, 2021년 9월 13일
Woo Hoo Kathleen. We love you too!

6/10 - 괜찮아요

Kay 님, Denver

연인과의 여행
좋아요: 청결 상태
I’m a fit and well traveled guy, but maybe they could have offered help from the beginning or warned us that we’d be on the third floor with 44 steps and no elevator to haul the bags up. Besides hiking 7 miles one day, going up and down those stairs four times was a bit much. Staff in general could be more helpful and attentive.
2021년 8월에 2박 숙박함
답변 제공: Clara 님, 2021년 9월 1일
Hello! Thank you for taking the time to give us feedback. I'm sorry your stay wasn't satisfactory. We usually are responsive and quick to help guests in all cases--especially to haul luggage up the stairs, I'm sorry we missed the mark this time! I hope you enjoyed the rest of your stay!

8/10 - 좋아요

Kris

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a quaint old hotel and kind of pretty. It was close to shops and restaurants. There was parking at the hotel (there was a daily fee for that, but reasonable). There was a nice area on the roof with a hot tub and fire pit, with a beautiful view of Juneau and surrounding area. There was a second hot tub, as well, one floor down. There was 24-hour access to the communal breakfast area with orange juice, coffee, & snacks always available and access to a community fridge and microwave. A very nice espresso machine there! The staff were friendly and helpful. There was a security code to access the hotel in the evening hours so felt secure there. Not to like: No elevator and all but one room was on the second or third floor with lots of stairs - not so hot for the elderly companion I was traveling with. They said they would mention this on their website in the future. Also stairs and hallway creak when anyone is using them, since it is all antique wood. Otherwise, a fine place to stay!
2021년 8월에 4박 숙박함
답변 제공: Amy 님, 2021년 8월 24일
Thanks, Kris! We're so glad you enjoyed your stay and took advantage of our new rooftop area. Hope to see ou back at the Silverbow soon.

2/10 - 너무 별로예요

John

별로예요: 직원 및 서비스
Would not recommend
We got an email from the Silverbow about a week prior to our trip to let us know that the room we booked, a king superior room, had been "overbooked" and was no longer available. They offered a queen superior as a replacement at a reduced cost. I wrote back to say how surprised I was, since we had booked back in February for an August stay. The manager wrote back again and said they had managed to free up one of the king superiors, so we were excited to stay there rather than switching hotels last minute. We arrive and found that our King Superior, was on the bottom floor, next to kitchen, behind the bar area, with a view of the alleyway. When we complained to the manager, she again offered the queen room, which we explained we didn't want for the price they were charging. We looked online and found a king bed in nearby hotel, and asked for a refund. She replied it was too late for a refund. In the end, after much argument and showing her the description of the room that I had booked online as compared to what they were providing, which wasn't even close, she agreed to refund the room. I believe what happened is that the Silverbow gave our room to someone who was staying longer, which is really unfair practice, then tried to sell us a far inferior room for the same rate. Based on this experience, I would not recommend the Silverbow.
2021년 8월에 1박 숙박함
답변 제공: Jill 님, 2021년 9월 13일
We are sorry that there was a mix up and a mistake happened. We ensure that it was not done to purposely harm you. Our goal is to make sure every guest has an excellent stay.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the fun and friendly feeling. Also liked the opportunity to grab breakfast and feel that I was preparing it myself, eventhough everything was ready.
2021년 8월에 4박 숙박함
답변 제공: Amy 님, 2021년 8월 21일
Thank you! We're so glad you enjoyed your stay (and our awesome local granola!)

10/10 - 훌륭해요

Leila

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: Amy 님, 2021년 7월 31일
Thanks, Leila! We're so glad you enjoyed your stay at the Silverbow.