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포 포인츠 바이 쉐라톤 칼라마주 여행 후기

3 out of 5
포 포인츠 바이 쉐라톤 칼라마주
3600 E Cork Street Court, Kalamazoo, MI

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 738개 이용 후기 중 291개" "
평점 8 - 좋아요. 738개 이용 후기 중 230개" "
평점 6 - 괜찮아요. 738개 이용 후기 중 123개" "
평점 4 - 별로예요. 738개 이용 후기 중 57개" "
평점 2 - 너무 별로예요. 738개 이용 후기 중 37개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

승찬 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
시설 내에 레스토랑이 있고 주변에도 식당이 있어서 다양하게 선택할수있어서 좋았습니다.
2020년 1월에 3박 숙박함

4/10 - 별로예요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Front desk staff was pleasant and helpful. Room seemed clean. Breakfast buffet for $15? No thanks. Traffic noise was obnoxiously loud compared to other places I’ve stayed that were even closer to a highway. Fitness equipment is old. TV options were lacking. Overall, decent for just a place to sleep, but I’ll choose a different hotel next time. Average at best.

8/10 - 좋아요

Sasha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The buffet breakfast was excellent. The staff was great. The place needs a little bit of updating but the outside area, there's some abandoned things and needs some landscaping.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Bryan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staying here was great, no complaints. Easy fast check in/out. Big and Spacious room ... that being said my room did feel quite empty. Almost half of my room was nothing but blank space as if it was missing a sofa or something. Other than that bed was comfortable, I'd stay here again.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Denise M

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
loved everything about it, including the warm and welcoming staff. would definitely stay here again.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Melissa

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
I liked the large king deluxe room. The mattress was soft. The staff was courteous. I didn't like seeing a hair and toothpaste glob in the sink, urine splatter at toilet base, stained sheets, and tv that froze and pixelated often. The $15 breakfast buffet wasn't worth it. The food was old tasting. I was there about 7:30am.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Quarrie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Barbara

2024년 2월에 1박 숙박함

8/10 - 좋아요

Jennifer

2024년 2월에 1박 숙박함

8/10 - 좋아요

Fabiola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Lori

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The guy who checked us in was very friendly and helpful. I didn’t get his name but very very nice.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

marie e

좋아요: 청결 상태, 편의 시설/서비스
Every one was very nice
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Jackie

It was nice for the most part. When I went in no one was at the desk I had to look around then he was coming. Very nice though. The area seemed to be kept up for the most part. The shower had little pressure ans the body was and shampoo hooked in the wall was empty which was disappointing. The room was nice and clean.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Traci

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Thomas

단체 여행
Property could use updating. Reported clogged bathtub drain first day. Never corrected.
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

David H.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Four Points is conveniently close to Kalamazoo-Battle Creek International Airport. While many other hotel chains offer free continental breakfast, Four Points only offers a $15 per person buffet. The buffet is more extensive than a continental breakfast, but I would have settled for less food choices if it were offered free of charge.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Kassidy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed for a week and it's nice. Clean rooms and friendly staff. Some of the paint in the bathroom is peeling in the room I stayed but it didn't bother me. Otherwise I had a good stay.
2024년 1월에 8박 숙박함

10/10 - 훌륭해요

kenneth

출장 여행
좋아요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Cristela

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Pamela

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Amber

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and quiet location. About 10-12 mins away from mall and shopping areas. I will definitely be returning again.. only complaint I have and it wasn’t a huge deal at all was that they have harder water so the water was discolored and needed softener.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Carrie

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Felecia

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Very outdated and very uncomfortable beds..
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Eric

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Dawn

2023년 12월에 1박 숙박함

8/10 - 좋아요

Toni

2023년 12월에 1박 숙박함

8/10 - 좋아요

Toni

8/10 - 좋아요

Linda

2023년 12월에 1박 숙박함

4/10 - 별로예요

Al

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The lobby but my first room heater didn't workthe second room had a bad smell i had a king bed but queen pillows and my bed sinked in was very uncomfortable
2023년 12월에 1박 숙박함
답변 제공: Noula Limberopoulos 님, 2023년 12월 10일
Hello Al, Thank you for taking the time to share your valued feedback with us. Upon reviewing your comments, I am saddened to hear you did not enjoy your experience with us. Another member of staff has already reached out to you to personally review this further, but I do apologize for your disappointment. We want all our guests to feel comfortable and relaxed. I am disappointed to hear two rooms you were given did not meet your standards. I will be sure to review the issues you mentioned with our housekeeping and maintenance staff. Thank you.

10/10 - 훌륭해요

Tara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
In town for my mothers funeral, very thankful for the courteous and professional service I received
2023년 12월에 4박 숙박함
답변 제공: Noula Limberopoulos 님, 2023년 12월 10일
Hello Tara, Thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs. Equally, thank you for taking the time to share your feedback with us. First and foremost, we send our sincerest condolences for the passing of your loved one. I am happy to hear we were able to deliver courteous and professional service during your stay with us. Should you stay with us again in the future, we would be honored to provide you with another 10/10 experience. Thank you again.

10/10 - 훌륭해요

Jasmir

출장 여행
좋아요: 숙박 시설 상태 및 시설
Good experience
2023년 12월에 1박 숙박함
답변 제공: Noula Limberopoulos 님, 2023년 12월 10일
Hello Jasmir, Thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs. Equally, thank you for taking the time to share your valued feedback regarding your stay with us. I am glad to hear you had a good experience. Our goal is always to provide our guests with the highest level of hospitality and a relaxing evening. Should your travel plans bring you back to the Kalamazoo area in the future, we would be honored to host you again and provide you with another 5/5 experience. Thank you again.

10/10 - 훌륭해요

Alecia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was amazing. Went above and beyond for us.
2023년 11월에 1박 숙박함
답변 제공: Noula Limberopoulos 님, 2023년 11월 30일
Hello Alecia, Thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs. Equally, thank you for taking the time to share your valued feedback with our team. I am elated to hear your compliments about our staff. I will be sure to celebrate these with the associates who assisted you during your stay. Our primary goal is to always provide the highest level of hospitality to each and every guest, so I am glad we went above and beyond for you!If your travel plans bring you back to the Kalamazoo area, we would be honored to host you again and provide you with another excellent experience.

8/10 - 좋아요

Leslie

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The biggest complaint is the breakfast. It is $15 and definitely not worth it. The eggs are, I think, the kind that are made with water or milk and then scrambled. Not good. The bacon was not cooked enough. Everything was only warm, not hot. We had our breakfasts, scepters day 1, at Anna’s House for less money and a big, hot and fresh breakfast.
2023년 11월에 4박 숙박함
답변 제공: Noula Limberopoulos 님, 2023년 11월 15일
Hello Leslie,First and foremost, thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs. Equally, thank you for taking the time to share about your experience. I am disappointed to hear the breakfast buffet fell below your expectations, especially given the price. I will be sure to share your review with upper management and our Food & Beverage team. Despite this complaint, I hope you will consider joining us again, should your travel plans bring you back to the Kalamazoo area. We would love to give you a 5/5 experience. Thank you again.

10/10 - 훌륭해요

Titania

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
T
Very nice clean and comfortable
2023년 11월에 1박 숙박함
답변 제공: Noula Limberopoulos 님, 2023년 11월 11일
Hello Titania, Thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs.Upon reviewing your comments, I am happy to hear you found the hotel to be clean and comfortable. I understand how important feeling relaxed is when away from home. If your travel plans bring you back to the Kalamazoo area, we would be honored to host you again and provide you with another 10/10 experience.

8/10 - 좋아요

Daniel

2023년 11월에 1박 숙박함
답변 제공: Noula Limberopoulos 님, 2023년 11월 11일
Hello Daniel,Thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs. Our goal is always to provide the highest level of service and hospitality to each and every guest. Upon reviewing your rating, it appears we may have fallen short on this with you. If something in particular brought down your rating, I would love to learn about it. And if your travel plans bring you back to the Kalamazoo area, we would be honored to host you again and deliver a 10/10 experience.

4/10 - 별로예요

Michelle

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was here on business and chose this place based in ratings but I'm not sure how it got the ratings it has. The room was cleaned but only partially. Lots of hair everywhere in the bathroom as if cleaned with a dirty rag, toilet looked dirty, and surfaces werent wiped down. Toilet ran constantly. Carpets everywhere (room and hallway) were dingy and needed a good deep clean. The attached restaurant wasnt open when it said it was supposed to be. The front desk staff were pleasant but didnt seem to really care. I actually checked out early and stayed somewhere else cleaner. No one asked me why i was checking out early. Its fine as a last minute choice if you're on the road and need to stop for the night for example, but I wont choose this place again.
답변 제공: Noula 님, 2023년 11월 1일
Hello Michelle,First and foremost, thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs. I appreciate you taking the time to share your feedback regarding your stay.Upon reviewing your comments, I am saddened to hear about your experience with us. Our primary goal is always to provide the highest level of hospitality and service, and we hold our property to a high standard. I apologize that we did not deliver this to you. I have already shared your concerns with our leadership team, but I would love to connect with you to learn more about your experience. There are some things you mentioned that I would like clarification about. If your future travel plans bring you back to the Kalamazoo area, I hope the number of positive reviews we have will encourage you to give us another opportunity to host you and provide you with a 5/5 experience. Thank you.--Noula LimberopoulosFront Office Supervisor

8/10 - 좋아요

Teresa

연인과의 여행
Nice quiet affordable hotel. I just wish there was a complimentary hreakfast.
2023년 10월에 1박 숙박함
답변 제공: Noula Limberopoulos 님, 2023년 10월 31일
Hello Teresa,Thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs. I am so glad to hear you enjoyed the hotel and found it affordable. Additionally, it is always wonderful to hear the property is quiet and the guests are able to rest! I understand your desire for a complimentary breakfast; it is brand standard for Four Points to not offer this.If your travel plans bring you back to the Kalamazoo area, we would be honored to host you again and provide you with a 5/5 experience!Best, Noula LimberopoulosFront Office SupervisorFour Points by Sheraton KalamazooMarriott

4/10 - 별로예요

Linda

좋아요: 직원 및 서비스
Not clean, limited dining,
2023년 10월에 7박 숙박함
답변 제공: Noula Limberopoulos 님, 2023년 10월 31일
Hello Linda, Thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs. Upon reviewing your comments, I am saddened to hear you were disappointed by the cleanliness of the property and the limited dining options.Our goal is always to provide excellent service to our guests and hold our property to a high standard of cleanliness and maintenance. As for the dining options, I would love to hear from you and know what you were looking for. Our property has a breakfast buffet every morning, a 24/7 pantry with snacks and premade meals, and an in-house restaurant and bar open 6 days a week. We have also recently created an in-house dining guide full of staff favorites and offer free delivery through Doordash to all our guests.If your travel plans bring you back to the Kalamazoo area, we would be honored by another opportunity to host you and provide you with a 5/5/ experience.Thank you so much for your feedback.--Noula LimberopoulosFront Office Supervisor

8/10 - 좋아요

Cindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Tailgate weekend.
The place was very clean and the staff was great. I found the place to be rather depressing in its decor. it could use new carpeting through out the hotel, a coat of brighter paint and better lighting in the rooms and the lobby open areas. outside of that I have no complaints and had a great stay. Thanks
2023년 10월에 2박 숙박함
답변 제공: Noula Limberopoulos 님, 2023년 10월 31일
Hello Cindy,Thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs. I am so happy to hear you enjoyed your stay with us. I will be sure to pass along your compliments to the staff, as we always strive to deliver the highest level of of hospitality to our guest. Our housekeeping team will also be delighted to hear you found the property to be sparkling clean!I am excited to let you know that we our currently in the process of repainting! Updating the property is a slow but constant process, and I am excited to hear your thoughts about the changes during your next visit.Thank you again. --Noula LimberopoulosFront Office Supervisor

10/10 - 훌륭해요

marie e

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Husband likes to go to the bar/lounge after a long day with the grandkids. Very nice that it is open Saturday evenings
2023년 10월에 1박 숙박함
답변 제공: Noula Limberopoulos 님, 2023년 10월 31일
Hello marie e, Thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs.I am delighted to hear your husband and grandchildren were able to enjoy our in-house restaurant and lounge, Potter's! I am so glad we are able to provide breakfast 7 days a week and dinner and drinks 6 days a week to our guests.If your travel plans bring you back to the Kalamazoo area, we would be honored to host you again. Thank you.--Noula LimberopoulosFront Office Supervisor

8/10 - 좋아요

RANDALL 님, Indianapolis

2023년 10월에 1박 숙박함
답변 제공: Noula 님, 2023년 11월 4일
Hello Randall,Thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs. Upon reviewing your rating, I am saddened to see we did not deliver a 5/5 experience. Our goal is always to provide the highest level of hospitality to the guest.I would love to connect further to learn about what brought your rating down. If your future travel plans bring you back to the Kalamazoo area, we would be honored to host you again and provide you with a 5/5 experience.

4/10 - 별로예요

Monica

별로예요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Noula Limberopoulos 님, 2023년 10월 31일
Hello Monica,Thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs.I am saddened to see your stay with us fell below your expectations. Our primary goal is always providing our guests with an excellent stay, and we hold our property to a high standard. Seeing as you left no comments with your rating, I would love to connect with you to hear more about what led to this negative review. If your travel plans bring you back to the Kalamazoo area again, we would be honored to host you again and provide you with a 5/5 experience.Thank you again.

10/10 - 훌륭해요

Tyler

2023년 9월에 3박 숙박함
답변 제공: Noula Limberopoulos 님, 2023년 10월 31일
Hello Tyler, Thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs.I am happy to see you enjoyed your experience with us. Our goal is always to deliver the highest level of service to each and every guest we host. If your travel plans bring you back to the Kalamazoo area, we would be honored to host you again and provide you with another 5/5 experience!Thank you.

10/10 - 훌륭해요

Tetsuji

2023년 9월에 1박 숙박함
답변 제공: Noula Limberopoulos 님, 2023년 10월 31일
Hello Tetsuji,Thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs. I am happy to hear you enjoyed your experience with us. Providing the highest level of service is always our primary goal. If your travel plans bring you back to the Kalamazoo area, we would be honored to host you again and provide you with another 5/5 experience!Thank you again.

8/10 - 좋아요

Michele

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant and good value, quiet
Hotel and room were satisfactorily clean but a bit dated. lighting was too dim in the room and lobby felt dreary vs modern. electric/charging outlets were available as needed, room was ample sized. Shower good. All staff we encountered were friendly and desk person swiftly accomodated a room change needed due to unworking airconditioning. Our two night stay for a meeting in town was pleasant. Top improvement recommendation would be better lighting in the room.
2023년 9월에 2박 숙박함
답변 제공: Noula limberopoulos 님, 2023년 10월 31일
Hello Michele, Thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs. Equally, thank you for providing us with your valued feedback regarding your stay.I am happy to hear that you found the property clean and the staff friendly! Providing the highest level of service to our guests is always our primary goal, so I will be sure to pass along your compliments to our team. I apologize for the inconvenience you experienced with the broken AC, but I am glad we promptly assisted you. Regarding your comments about the dated aesthetics and lighting of the property, I am happy to inform you we are in the process of making some updates! We are currently repainting the hallways a lighter color in attempts to brighten the property. I am excited for all the projects to come. If your travel plans bring you back to the Kalamazoo area, we would love to host you again and provide you with a wonderful experience.

6/10 - 괜찮아요

Carol 님, Pocatello

출장 여행
Made reservation in advance for shuttle service for flight coming in late and they did not put me on the chart for the driver. I ran and caught them or I’d be left at airport at 11:00pm
2023년 8월에 1박 숙박함
답변 제공: Noula Limberopoulos 님, 2023년 10월 31일
Hello Carol,Thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs. I apologize for the inconvenience and stress you may have experienced due to your name being missed on our shuttle schedule. I am happy to say we have began implementing some new practices regarding our shuttles, and I believe this will mitigate any issues like this happening in the future. Seeing that you had no other comments regarding your stay, I would love to hear from you if anything else stood out to you. If your travel plans bring you back to the Kalamazoo area, we would love to host you again and provide you with a 5/5 experience. Thank you again.

10/10 - 훌륭해요

AMANDA

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Donita

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I do not typically stay at Marriott chains but this hotel was very nice. The purple were friendly, quiet, and convenient area.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Jason

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Rhea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was nice and clean. No issues with this hotel. I would stay here again.
2023년 7월에 1박 숙박함
답변 제공: Spencer 님, 2023년 7월 27일
Thank you so much for your review! I am happy to see you enjoyed your stay. Please come back and stay with us again when your travels bring you back to the area!