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홀리데이 인 익스프레스 호텔 & 스위트 캘러머주, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 호텔 & 스위트 캘러머주, IHG 호텔
3630 E Cork St, Kalamazoo, MI

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 466개 이용 후기 중 181개" "
평점 8 - 좋아요. 466개 이용 후기 중 152개" "
평점 6 - 괜찮아요. 466개 이용 후기 중 67개" "
평점 4 - 별로예요. 466개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 466개 이용 후기 중 25개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
보통 수준의 홀리데이 인. 해당 지역 역시 특이사항은 별로 없음

8/10 - 좋아요

Jack

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Could be better. Out of date
2024년 5월에 1박 숙박함

4/10 - 별로예요

Ivan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Pool didn’t work , shower knob was broken , 4 ppl room only 1 tiny bar of soap and 1 mini bottle of conditioner not even shampoo , breakfast orange juice was water with a hint of orange juice
2024년 5월에 1박 숙박함

8/10 - 좋아요

Patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were only there as a stop off point on our way to Toronto. Staff was very nice, the room was clean.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Todd 님, Jackson

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Pool was close
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Julio

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

4/10 - 별로예요

William

좋아요: 청결 상태, 직원 및 서비스
Breakfast was unimaginative. Food supply truck arrived too late first day. Staff called in sick second day. Staff that was there did the best the could. We went elsewhere for breakfast 3rd morning. Card key system had multiple problems. Room for fellow traveler was unmade. Toilet overflowed. Room was quiet and we slept well. All staff was pleasant and tried to overcome these problems. I would pay more & go somewhere else.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We initially rented 2 rooms at another hotel for our daughter & friends and another for us for her 14th birthday. When I arrived at check-in, I was informed the pool was out of order and apparently had been for weeks. That was the whole point of the reservation! I cancelled that reservation and made new arrangements from their parking lot. When we arrived, literally 10 minutes later, Amanda was able to get us rooms close together and the pool was working. The girls had a blast and the rooms are basically soundproof, so I was able to relax. Breakfast was fantastic and a very wasy way to feed seven teenage girls. I saw that I could buy the shampoos etc online, but I would really like to be able to purchase the coffee. Thank you, Amanda, for accomodating us so quickly.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Kristen

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
got locked out of the room, panel would not work, all it did was bèep a long beep for over an hour, finally was let in manually then was told to switch rooms Broken makers in both rooms, not too clean
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Yaisaenid

좋아요: 직원 및 서비스
The bathroom toilet was dirty I just don’t understand how was that missed by a housekeeper The shower had a hair and honestly they need to update their TVs
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Sudin

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Personable staff
2024년 3월에 1박 숙박함

8/10 - 좋아요

Pam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Older property but in good condition. The indoor pool was out of service. Breakfast was good, hot and decent options. Bed was ok, not the best but certainly not the worst. Overall good for the price IMO.
2024년 3월에 2박 숙박함

4/10 - 별로예요

Dana

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Anna

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool area in complete disrepair, no towels. The whole building smells musky.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Stacie

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Although the service was good the hotel itself is in poor condition. The bed was absolutely horrible i felt like i was sleeping on the floor. The shower walls were scary i thought the plaster was going to fall off.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy and quick check in, friendly staff, clean rooms and facility overall.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Rey Paolo

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fast and easy check in
2023년 12월에 2박 숙박함
답변 제공: Jan Taber 님, 2023년 12월 7일
Thank you Kevin for recently joining us! We look forward to seeing you again in the near future.

10/10 - 훌륭해요

Brent

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Brandon

2023년 11월에 1박 숙박함

8/10 - 좋아요

Patrick

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perhaps a little dated but clean, very comfortable bed, great staff, very good hot breakfast buffet.
2023년 10월에 1박 숙박함
답변 제공: Jan Taber 님, 2023년 10월 14일
Thank you for joining us Patrick, we appreciate your feedback on the hotel. I hope we see you again if your travels bring you back to Kalamazoo.

4/10 - 별로예요

Karen

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Holiday Inn Express is our go to place to stay (Ohio). This property needs to be updated. Rate should be $99 per night.
2023년 9월에 1박 숙박함
답변 제공: Jan 님, 2023년 9월 30일
Karen, we are glad you joined us and submitted a review. We are starting to update and will be doing so on a continual basis. I hope you join us again when your travels bring you back to Kalamazoo.

8/10 - 좋아요

Christinna

단체 여행, 아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I loved the staff - extremely helpful in surprising my daughter with her best friend that came in from a different state - even putting us in rooms next to each other! I didn’t like how there were unsupervised soccer kids running up and down the hallways knocking on my door and running away constantly. The rooms need maintenance for water damage in the bathroom above the shower, and they are dated. The staff made it worth it though for being amazing.
답변 제공: Jan Taber 님, 2023년 9월 27일
Christina, I am so pleased that your daughter had a great weekend. I am letting my maintenance staff know and we will get right on that. Please join us again if your travels bring you back to Kalamazoo.

2/10 - 너무 별로예요

Justin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Yuck!
On the way up to the room I was a little nervous because the property was a little run down, but I convinced myself it was just in need of a little updating/maintenance. However, we got to the room and upon entering we were horrified to find the bathroom in grotesque condition. Urine all over the toilet seat and a questionable sticky substance on the bathroom counter. Shower curtain also gross looking with grime. We automatically start to question if anything else had even been cleaned as the bed looked as if a hurried teenager had made it. We then quickly went back down to the desk to let them know and request another room or for it to be cleaned. They were sold out so could not move us and no one could authorize a reverse transaction so we were stuck. Front desk sent someone to clean but after we got back to the room it seemed as though only the toilet had been cleaned as counter and everything else was the same. We were helpless, and decided to reluctantly stay and touch as little as possible. Thought maybe the tv would help distract us but it was not in working order. Needless to say this was a terrible experience for us, we did not sleep well and made sure to throughly clean ourselves and belongings when we got home. In the morning, we once again stopped by the front desk to let them know how bad of an experience we had. They had me write my phone # down on a piece of paper so the manager could contact me. I haven’t heard from the manager yet and $200+ still charged. 😭
2023년 9월에 1박 숙박함
답변 제공: Jan 님, 2023년 9월 30일
My sincere apologies, we are utilizing this review as a training/learning review.

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Jan Taber 님, 2023년 9월 22일
Thank you Dawn, we appreciate your patronage to the IHG Brand and the Holiday Inn Express & Suites. We look forward to saying Welcome Back on your next trip to Kalamazoo.

2/10 - 너무 별로예요

Brian

별로예요: 청결 상태
I did not stay at this hotel. It was filthy dirty. There were empty liquor bottles in the nightstands, empty wrappers on the floor. The bathroom was not clean. There was a stench of urine.
2023년 9월에 1박 숙박함
답변 제공: Jan Taber 님, 2023년 9월 14일
I am sorry you experienced this, my apologies

10/10 - 훌륭해요

Vijay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Jan Taber 님, 2023년 8월 29일
Vijay, thank you for recently joining us! I hope we can say welcome back to you soon!!

2/10 - 너무 별로예요

Brian

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 8월에 1박 숙박함
답변 제공: Jan Taber 님, 2023년 9월 9일
Brian, my sincere apologies. Can you email me more information so I can make sure I work with housekeeping on this matter. Thank you jtaber@hiekalamazoo.com

2/10 - 너무 별로예요

Jennifer

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Late check in specified on booking and no staff available for at least 20 minutes we stood in lobby waiting
2023년 8월에 1박 숙박함
답변 제공: Jan Taber 님, 2023년 8월 29일
My sincere apologies, sometimes at night if they have to take a guest something they are away from the desk. I do hope that doesn't make you not want to come back and stay again.

4/10 - 별로예요

Trevor

2023년 8월에 1박 숙박함
답변 제공: Jan Taber 님, 2023년 9월 14일
Trevor, we strive to have each guest have a great experience. Can you tell me more about your stay

6/10 - 괜찮아요

Tricia

2023년 8월에 1박 숙박함
답변 제공: Jan Taber 님, 2023년 8월 22일
Hi Tricia, we are so pleased that you joined us. If there was something that we missed please email me jtaber@hiekalamazoo.com

4/10 - 별로예요

Robert

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
WiFi is incredibly slow. Lots of wear and tear on this property. Overdue for a serious remodel. NOT WORTH THE MONEY.
2023년 8월에 2박 숙박함
답변 제공: Jan Taber 님, 2023년 8월 18일
Robert, my apologies that you did not enjoy your stay with us. Our number one priority is for every guest to be comfortable and enjoy the service. Over the next couple months we will be starting changes and we hope to see you back and see what a great hotel we are.

6/10 - 괜찮아요

Nancy

2023년 8월에 1박 숙박함
답변 제공: Jan Taber 님, 2023년 9월 9일
Hi Nancy, thank you for staying with us. Please join us next time you are in the Kalamazoo area.

2/10 - 너무 별로예요

Karl

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not recommended
Loud semi truck noise from I94 was unbearable. Total lack of USB ports for charging phones. Unexceptionable in this day and age. Strange smell in hallways. You can’t cover it up by lowering the thermostat. Ceilings are stained all over the place appliances from water damage. Speaking of water, water noise cycling on and off all nite long. Overall was certainly not worth the money spent here. Because of this experience we will not utilize Holiday Inn ever again. This building is due for a major renovation or razing.
2023년 8월에 1박 숙박함
답변 제공: Jan Taber 님, 2023년 8월 4일
Karl, my sincere apologies that your room was loud. We are going through the hotel room by room and doing upgrades currently. Please do try us again, I know you will see a difference.

10/10 - 훌륭해요

Jose 님, Wilmette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Jan Taber 님, 2023년 7월 26일
Thank you Jose, we hope to see you again soon!

2/10 - 너무 별로예요

Rachel

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
They should advertise that their pool wasn’t in use. I will never use Expedia again because I couldn’t cancel the reservations without being out my money
2023년 7월에 1박 숙박함
답변 제공: Jan Taber 님, 2023년 7월 13일
My very sincere apologies Rachel. The chemicals in the pool are spot on, but it is hazy so we could not open it for safety reasons. I am very sorry that it was not open. Please join us again, we truly are a great hotel.

10/10 - 훌륭해요

matt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff, clean and no issues. Would stay again.
2023년 7월에 1박 숙박함
답변 제공: Jan Taber 님, 2023년 7월 10일
Thank you for recently joining us. We enjoy our guests and hope to say Welcome Back soon to you.

4/10 - 별로예요

Debbie

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
what I DID NOT like was that there was no one at the desk when I tried to check in at 9:00 pm on Friday 6/30. There was a note saying "be right back". I waited at least 30 minutes standing at the front desk until someone finally came. He said he had to 'take care of something' outside. When I checked out the next day, I asked the front desk staff to email me my receipt for the stay - I have yet to receive that in my email. I had wanted to print it, but they could not print it for me at the desk. ALSO - carpet in our room and elevator was filthy dirty. I am very disappointed in staff and room.
2023년 6월에 1박 숙박함
답변 제공: Jan Taber 님, 2023년 7월 10일
Debbie, I do understand your frustration. The desk clerk had an family emergency and needed to get through to his Mom. Our carpets were just cleaned throughout the entire hotel on the 5th. Please join us again and you will see a change.

8/10 - 좋아요

Gwendolyn

2023년 6월에 1박 숙박함
답변 제공: Jan Taber 님, 2023년 6월 22일
Gwendolyn that you for recently joining us. We appreciate your feedback and hope to see you again in the near future.

10/10 - 훌륭해요

arturo

좋아요: 직원 및 서비스
Staff at the front desk are all very helpful
2023년 6월에 1박 숙박함
답변 제공: Jan Taber 님, 2023년 6월 6일
Thank you for recently joining us. We enjoy welcoming our guests back. Hope to see you soon

2/10 - 너무 별로예요

Gill

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Nice employee. The building needs to be demolish and built a new one. To far gone to be remodeling. Not a Holiday Inn hotel???? ARE YOU KIDDING ME???
2023년 6월에 2박 숙박함
답변 제공: Jan Taber 님, 2023년 6월 6일
My apologies for our poor performance for you and your family

10/10 - 훌륭해요

polly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Jan Taber 님, 2023년 6월 6일
Thank you for joining us. We hope to welcome you back next time you are in Kalamazoo

4/10 - 별로예요

KURT

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property seemed to be on the decline. Both exterior and interior needed care and attention. Lights in the room were mismatched and dim.
2023년 5월에 2박 숙박함
답변 제공: Jan Taber 님, 2023년 5월 23일
Kurt, we are getting ready for a renovation on the hotel. Very good news for us. I hope you stay with us and watch our progress. We enjoy saying Welcome Back

10/10 - 훌륭해요

Fred

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice employees ..great breakfast ..will stay there again im Nov.
2023년 5월에 1박 숙박함
답변 제공: Jan Taber 님, 2023년 5월 21일
Fred we are so glad you recently joined us and look forward to saying welcome back. See you in November

10/10 - 훌륭해요

Sherry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Jan Taber 님, 2023년 5월 17일
Thank you Sherry for the review of the Holiday Inn Express Kalamazoo. We enjoy our guests and we hope that we will be saying Welcome Back soon to you

10/10 - 훌륭해요

Kimberly 님, LOMBARD

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was clean. Staff was extremely friendly. Coffee/tea is nice. Breakfast was fine for a free breakfast. Rooms were great. Spacious clean and comfortable
2023년 4월에 1박 숙박함
답변 제공: Jan Taber 님, 2023년 5월 4일
Thank you Kimberly for recently joining us. We truly appreciate your feedback. Please join us again when your travels bring to Kalamazoo. Thank you

4/10 - 별로예요

Tammy

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not very good
Positive - front desk staff was polite Negative - pool is in need of repair, also all 7 that entered the pool became itchy and had burning eyes Negative - hotel needs updating and common areas could be cleaner Negative - no soap in the room, no bedding for pullout, and not enough towels Negative - housekeeping slamming doors starting at 7:30 am and knocking on our door at 8 am. This was ridiculous!!!
2023년 4월에 1박 숙박함
답변 제공: Jan 님, 2023년 4월 26일
Tammy, I do apologize that you did not enjoy your stay with us recently. We do strive to keep the public areas clean and tidy at all times. After Covid we do not leave linen in the rooms for the pullouts so that it is fresh for you when you request it. Our standard is also three towels in the room, but we are always very willing to bring more to you. Please try us again next time you are in the Kalamazoo area so that we may show you what a great hotel we really are.

6/10 - 괜찮아요

Tim

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
They may have a problem here.
I have stayed at enough Holiday Inn Express Hotels to know this one is not up to par. The toilet was stuck on continuous flushing when we walked in. And it required me to jiggle the handle every time it was flushed. There were still sticky spots from a drink ring on the bedside table and the hallway steps were not swept. I purposely paid extra so we could have a couch to sit on and relax but - that was the most uncomfortable couch I have ever sat on. Super low to the ground and the cushions were so skinny the front hurt my legs. I know it was a pullout but ... OMG it was way worse than sitting on the bed. Also, we turned the tv on and it wouldn't play until the front desk came up and set it to the correct "mode" - a small hassle but a hassle nonetheless. NOT what I needed at the end of a very long day. Even finding this hotel was hard. We will not be back!
2023년 4월에 1박 숙박함
답변 제공: Jan 님, 2023년 4월 22일
My sincere apologies Tim. We do strive to extend excellent customer experiences and unfortunately we fell short with your experience. I am going over the details with my staff to make sure this is not a repeat performance for you or anyone else. Please join us again to see we truly are a great hotel.