Dear Susan, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management

Dear David H., Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service provided by our team, we apologize for the inconvenience you encountered in your suite. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We appreciate your feedback, as it helps us identify areas for improvement. We hope you'll consider giving us another chance in the future, and we will do our best to provide you with a more positive experience.Sincerely,Hotel Management

Dear Jenifer, We appreciate your kind words about our employees; they strive to provide excellent service. However, we apologize for the inconvenience you experienced with the room and any discomfort due to odors or security concerns. Please know that we take our guests' safety and comfort seriously and will address these issues to improve our services and are committed to enhancing your experience. We hope you will give us another chance to provide you with a more satisfactory stay in the future.Sincerely,Hotel Management

Dear Brad, We appreciate your feedback regarding your recent stay. Thank you for acknowledging the cleanliness and modernity of our exteriors. We're also glad that our front desk clerk provided you with efficient assistance. However, we apologize for the cleanliness issues you encountered in your room and the condition of the bed. Please know that we take cleanliness and comfort seriously and will address these concerns with our housekeeping and maintenance teams to prevent future occurrences. Your satisfaction is our top priority, and we hope to have the opportunity to provide you with a more enjoyable experience next time.Sincerely,Hotel Management

Dear Gerald, Thank you for your review. Although you had a satisfactory time with us, but it is disappointing to know your expectations for a perfect hotel experience were not met, and we are sorry for the issues. As we advance, we will speak to our team to be more careful in-room delivery. It is a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area.Sincerely,Hotel Management

Dear Richard, Thank you for your recent review. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We're pleased you enjoyed our convenient location. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

Dear Steve, Thank you for being our guest and for sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the Kansas area.Sincerely,Hotel Management

Dear Raquel, Thank you for your kind words about Extended Stay America! We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Bethany, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. Your feedback allows us the opportunity to improve our guest experience continuously, and we will look into this further. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management

Dear Marianne, Thank you for reviewing our hotel. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We take your feedback seriously and will address these issues with our team to ensure such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management

Dear Jeffrey, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. Let us look into what went wrong and ensure they are never repeated. Please allow us a second chance to host your visit and give you a memorable trip. Sincerely,Hotel Management

We are so sorry to hear about your stay not meeting your expectations. Please feel free to reach out to the hotel to express your concerns with management.

Dear CINDY, Thank you for leaving your feedback regarding your recent visit to our hotel. We are very sorry for the inconvenience caused and even more so for how our staff handled the situation. Please be assured what you encountered is not typical or representative of our service standards. We will investigate this concern to see what went wrong and ensure such problems are not repeated. We hope you consider this an isolated incident and revisit us so we can have the opportunity to redeem your confidence in our hotel.Sincerely,Hotel Management

Dear Dolores, Please accept our apologies for the disappointing stay you had with us. Your concerns about the room assignment, safety, and overall experience are genuinely regrettable and not reflective of our usual standards. We will address these issues promptly to ensure improvements are made. We sincerely apologize for the inconvenience and hope you will reconsider giving us another chance to redeem ourselves in the future. Sincerely,Hotel Management

Dear Veronica, Thank you for writing a review of our hotel. It is good to know you had a wonderful time with us and enjoyed our location being perfect for your purpose for the trip. Please revisit Extended Stay America and allow us to serve you with better memories! Sincerely,Hotel Management

Dear Paula, Thank you for taking the time to review our hotel. We continually aim to provide a seamless experience for our guests. Therefore, we sincerely apologize for the issue regarding your reservation. Please know this is not usual for us, and we are investigating your concern to identify what went wrong. We hope this unfortunate incident will not prevent you from revisiting us in the near future, as we would love the opportunity to provide you with the seamless stay you should have received on this visit.Sincerely,Hotel Management

Dear Brianna, Thank you for taking the time to review your stay at Extended Stay America. We're delighted to hear that our staff provided you with an awesome and delightful check-in experience. Their dedication to exceptional customer service is something we take great pride in. Thank you for choosing our hotel, and we look forward to serving you again soon.Sincerely,Hotel Management

Dear Kimberly, Thank you for sharing your feedback. Our guests deserve a clean, well-maintained, and comfortable suite. Therefore, we hope you will accept our apologies that this was not your experience. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust. We wish you all the best with your travels.Sincerely,Hotel Management

Dear Richard, Thank you for staying with us. Please accept our apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all our employees, and we do not take this issue lightly. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely,Hotel Management

Dear Gary, We are truly sorry to hear about your recent experience at our hotel. It's clear that it did not meet your expectations, and for that, our sincerest apologies. Our guest's comfort is of utmost importance, and we strive to maintain a clean and peaceful environment. Your feedback is valuable as it helps us to understand where we may need to improve. We hope you will give us an opportunity to make your future stays more enjoyable and up to the standards you deserve.Sincerely,Hotel Management

Dear Trevor, We are glad you stayed with us recently, and we appreciate you taking the time to post comments about your experience. We are sorry about the issues with the noise and the disturbance from nearby guests. Our front desk is always available to help with concerns like these, and we are truly sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely,Hotel Management

Dear Andre, Thank you for selecting us for your recent trip to the city and for sharing your comments. We are sorry for your experience. Your concerns are noted, and we will share them with the concerned team for a quick follow-up. Once again, our genuine apologies for the inconvenience you experienced. Please reach out to our front desk for further assistance and allow us a second chance to serve you with better memories.Sincerely,Hotel Management

Dear Danny, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have resolved your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Mike, Thank you for staying at our hotel during your recent visit to the area. We strive to provide our guests with a relaxing and rejuvenating experience, and we understand the importance of clean accommodations. Therefore, we apologize that your stay did not meet our standards and have discussed your concerns with our team to improve the guest experience. We hope you will consider staying with us again and allow us to provide you with a seamless and enjoyable stay.Sincerely,Hotel Management

Dear EDWARD, We always want to exceed our guest's expectations; therefore, please accept our sincere apologies for the housekeeping concerns in your room. This is not typical of our regular performance, and we will address it appropriately. Thank you for taking the time to let us know as we continually strive to improve. Sincerely,Hotel Management

Dear Juliet, Thank you for reviewing our hotel. Please accept our apologies for the reservation issues and that Travelocity charged you though you did not stay. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. Please feel free to reach out to us directly if you have further queries. Thank you again for bringing this to our attention, and we hope you will consider staying with us.Sincerely, Hotel Management

Dear Dan, Thank you for sharing your feedback about your stay with us. We are happy that you had a positive experience with our service. However, we regret that the room you were assigned did not meet your expectations, and we sincerely apologize for disappointing you. Thank you for bringing this to our attention, and we will take immediate action to resolve it. Thank you for your valuable feedback, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Byron, We regret the inconvenience you encountered in your suite. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We appreciate your patience and hope you will accept our apologies.Sincerely,Hotel Management

Dear Beth, Please accept our apologies for the disappointing experience you had with us. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. Although such incidents are rare, we have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. We hope you consider this an isolated incident and return for another stay.Sincerely,Hotel Management

Dear Donna, We sincerely apologize for any inconvenience you experienced during your stay. Rest assured that we take pride in maintaining the highest standards and are committed to resolving any issues promptly. Our team will investigate and rectify the air conditioner, bathtub, toilet, faucet, and floor issues to ensure our guests have a comfortable and enjoyable stay. We have already taken steps to improve our procedures for housekeeping and will ensure that finding a plunger is never an issue again. We understand the frustration that can come with parking and will take appropriate measures to provide a better experience for our valued guests.Sincerely,Hotel Management

Dear Brenda, Thank you for reviewing your recent experience with our hotel. We are sorry that we failed to meet your expectations in various aspects of your stay, especially regarding the issues with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are already working to address the problems you mentioned, and we hope you give us another opportunity to meet your expectations on your next visit. Sincerely,Hotel Management

Dear LIBBIS, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. Please consider giving us a second chance. Sincerely,Hotel Management

Dear Makaila, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. Your concerns will be shared with the appropriate individuals, and we will follow up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management