외관

컴포트 인 & 스위트 올레이스 - 캔자스 시티 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 928개 이용 후기 중 453개" "
평점 8 - 좋아요. 928개 이용 후기 중 307개" "
평점 6 - 괜찮아요. 928개 이용 후기 중 98개" "
평점 4 - 별로예요. 928개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 928개 이용 후기 중 26개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

2018년 12월에 3박 숙박함

8/10 - 좋아요

Moongyu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 2박 숙박함

8/10 - 좋아요

Moongyu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 3박 숙박함

4/10 - 별로예요

Agustín

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you want to have the experience of having a husband then this is a good place to stay we were hearing someone snoring all night that was awful, breakfast ended at 9 am. I mean who is wake up before 9 on a Saturday 👎, also they don’t have shampoo in the rooms other than a little bottle for 4 people 👎, otherwise it was fine I guess.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 20일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're sorry to hear that your experience at our hotel fell short of your expectations in some aspects.Regarding the noise disturbance you experienced, we sincerely apologize for any inconvenience caused. We understand how disruptive this can be to a good night's rest and will take steps to address any issues related to noise in the future to ensure all our guests have a comfortable stay.We also appreciate your feedback regarding the breakfast timing and the amenities provided in the room. Your comments are valuable to us as we continuously strive to improve our services and offerings to better meet the needs of our guests.Regarding the Shampoo in the rooms, we do provide extra ones if informed at the front desk. Request you to let the front desk know in future if you are short of anything.Thank you for choosing to stay at our hotel, and we hope to have the opportunity to welcome you back again soon.

8/10 - 좋아요

Carmen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location. Difficult to rate when the hotel is under construction. Had a good breakfast.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 14일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're delighted to hear that you found our hotel's location convenient and enjoyed the breakfast during your stay.We understand that ongoing construction can impact the overall experience, and we apologize for any inconvenience it may have caused. Please know that we are working diligently to improve our facilities and create a more comfortable environment for our guests.Your feedback is valuable to us, and we appreciate your understanding. If there's anything specific you think we could do to enhance your experience in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a fully improved stay once the renovations are complete.

2/10 - 너무 별로예요

Kisha

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
I like how clean it is but what i didn’t like was I got sick and was in the hospital so didn’t stay and couldn’t get my money or stay a night free cause i didn’t tell the front desk but i booked with Expedia so talked to then what i felt was right
2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 13일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We understand your frustration regarding your unexpected illness and subsequent hospitalization. We strive to provide excellent service to all our guests, We crosschecked with the front desk and we can see that you stayed on the dates which you made the reservations through Expedia and further more you made another reservation through choice portal where our system shows the room as occupied under your name after you checked-in. So, if the room is occupied it says the guest stayed in the hotel. That is the reason we won't be able to refund you the amount.We hope you got the clarity on the same and that you will consider staying with us again in the future under more favorable circumstances.

4/10 - 별로예요

Daniel

가족 여행
Nothing! Will not stay here again!
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 9일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. Thank you for sharing your feedback with us, although we're disheartened to learn that your recent stay fell short of your expectations.We apologize for any shortcomings you experienced during your time with us. Your comfort and satisfaction are our top priorities, and we regret that we were unable to meet your needs on this occasion.We would greatly appreciate the opportunity to learn more about your specific concerns so that we can address them promptly and make necessary improvements. If you could kindly provide us with additional details regarding your stay, we would be grateful.

6/10 - 괜찮아요

SANDRA 님, Wichita

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel under construction. Not mentioned in the app.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 9일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We sincerely apologize for any inconvenience caused by the ongoing construction at our hotel. We understand that this may have affected your overall experience, especially since it was not clearly communicated in the app prior to your booking.Please rest assured that we are working diligently to complete the renovations as quickly as possible to provide an enhanced experience for our valued guests like yourself.Your feedback is incredibly valuable to us, and we will take steps to ensure that future guests are informed about the construction work in advance.We appreciate your understanding and patience during this time. Should your travels bring you back to our area in the future, we would love the opportunity to provide you with a superior stay.

10/10 - 훌륭해요

Jillar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay at the hotel.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 7일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are thrilled to hear that you enjoyed your stay at our hotel.Ensuring that our guests have a comfortable and enjoyable experience is our top priority, and we are delighted that we were able to meet your expectations. Your satisfaction means a lot to us, and we appreciate your kind words.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there is anything we can do to make your next visit even more memorable, please do not hesitate to let us know.Thank you again for choosing to stay with us. We look forward to seeing you again soon!

8/10 - 좋아요

Lynda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall we were pleased with our stay here. The view of the lake from our window was very nice. Plenty of places to plug in to charge our phones. The shower was great, but the drain plug for the bathtub kept wanting to close the drain. The bathroom floor could have been a little cleaner. And the bed did sag a little bit, but not too bad.
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 4일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are pleased to hear that you enjoyed the view of the lake from your window and that you found our hotel to be accommodating with plenty of charging outlets for your convenience.We apologize for the inconvenience caused by the bathtub drain plug and the cleanliness of the bathroom floor. Your comments have been shared with our housekeeping team to ensure that necessary improvements are made to maintain our standards of cleanliness.We also appreciate your feedback regarding the bed comfort. Please rest assured that we will look into this matter to ensure all our guests enjoy a comfortable and restful sleep during their stay.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.

8/10 - 좋아요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Good breakfast. Quiet, convenient location off freeway. Nice stay for the value.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 28일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are delighted to hear that you enjoyed our breakfast offerings and found our location convenient and quiet.We strive to provide our guests with excellent value and a comfortable stay, and we are pleased to learn that we met your expectations in this regard.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there is anything specific we can do to make your next visit even more memorable, please do not hesitate to let us know.

4/10 - 별로예요

Ashley

별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 28일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We appreciate your review, and we regret to learn that your experience was just okay.Our goal is to provide all our guests with a memorable and exceptional stay, and we apologize if we fell short of meeting your expectations during your time with us.We value your feedback as it helps us identify areas where we can improve and enhance our services. Please know that your comments have been shared with the relevant teams for review and necessary action.We hope to have the opportunity to welcome you back in the future and demonstrate the high level of service and hospitality that we strive to provide to all our guests.Thank you for choosing to stay with us, and we look forward to the opportunity to exceed your expectations on your next visit.

4/10 - 별로예요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
When we reserved rooms for 4 nights, nowhere did it say construction was happening on the building from 8am-5pm. If we had known that, we would have chosen a different hotel. The next day, we found out there would be no water from 11am-5pm. Why didn't they tell us when we checked in? We had to arrange our schedule around their water issue. On one of the nights, our toilet kept running, an effect of turning the water off. They worked to get us another room but it took an hour and it was already late. Breakfast was subpar, I get that it wouldn't be stellar but the scrambled eggs were too watery and there was no whole wheat bread or apples. On our first morning there, we needed tissues in our room. I asked at the front desk and the man there told me the didn't offer tissues anymore. After we switched rooms after the toilet issue, there were tissues in our new room. I don't appreciate being lied to because someone was too lazy to look for a box of tissues. The room they moved us to was odd. There were no sprinkler heads and the curtain wasn't attached right. The base of the toilet had urine on it. We've stayed in these properties before with no problems. After this experience where it seemed everything was bad, we won't ever stay there again. On a positive note, there was one man who did help. He was very apologetic and nice and I appreciate the effort he put in to make things right.
2024년 1월에 4박 숙박함
답변 제공: GM 님, 2024년 2월 10일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We sincerely apologize for the inconveniences and challenges you encountered during your time at our hotel. Your comments are deeply concerning to us, and we appreciate your patience as we address these issues.We understand your frustration regarding the construction work and the unexpected water interruption. We apologize for not providing advance notice about these disruptions and for any inconvenience they may have caused. We strive to communicate any potential disruptions to our guests in advance, and we regret falling short in this instance.Furthermore, we apologize for the issues you experienced with your room, including the running toilet, breakfast options, and the cleanliness of the replacement room. It is unacceptable that you encountered cleanliness and maintenance issues during your stay. We will be conducting a thorough investigation into the matters you raised and taking immediate corrective action to prevent similar occurrences in the future.Regarding the miscommunication about the availability of tissues, we apologize for any confusion caused by our staff member's response. We were out of tissue boxes and that's the reason the staff informed the same to guest. We will address this with our team to ensure accurate and helpful communication with our guests at all times.We appreciate your recognition of the efforts made by one of our team members to assist you during your stay. Providing excellent service and addressing guest concerns promptly is a top priority for us, and we are glad to hear that this individual was able to make a positive impact.Once again, please accept our sincerest apologies for the shortcomings you experienced. We value your feedback and will use it to make necessary improvements to enhance the guest experience. Should you reconsider staying with us in the future, we would welcome the opportunity to regain your trust and provide you with the exceptional experience you deserve.

4/10 - 별로예요

Alicia

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room we stayed in had some type of gross black mold or something in the tub, the security lock on the door was loose, and we could see where the door had been previously forced open. The young lady at the front desk was very nice & gave us a new room immediately. In the second room, the tub wasn't very clean either but it was late & we were only staying one night so we didn't raise the issue again. Overall, we would not recommend this hotel, which is a shame because the room designs are really cute.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 3일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We sincerely apologize for the issues you encountered during your stay and appreciate your valuable feedback.It deeply concerns us to learn about the cleanliness issues you encountered in your initial room, particularly with the presence of black mold in the tub and the security lock being loose. This is certainly not the level of cleanliness and maintenance that we strive to uphold, and we regret any discomfort or inconvenience this may have caused you.We're glad to hear that our front desk staff was able to promptly assist you and provide you with an alternative room. However, we are disappointed to hear that the cleanliness of the second room's tub did not meet your expectations. Please rest assured that we will address this matter with our housekeeping team to ensure that such oversights are rectified.Your feedback is crucial to us, and we will use it to improve our operations and ensure that similar issues do not occur in the future. We understand your reluctance to recommend our hotel, and we apologize for falling short of your expectations. We will continue to work hard to ensure that all aspects of our guests' experiences meet the highest standards of quality and cleanliness.Once again, we apologize for the inconveniences you experienced, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

8/10 - 좋아요

Leonard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great beds, very clean and very friendly staff. Good location.
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 3일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are pleased to hear that you enjoyed our comfortable beds, cleanliness, and the friendly service provided by our staff. It's always rewarding to know that our guests appreciate our efforts to create a welcoming environment.We are delighted that our location worked well for you and contributed to a positive experience during your visit.Your comments are valuable to us as they help us understand what we are doing right and areas where we can further improve. Please know that we are committed to continuously enhancing our services to ensure that each guest has a memorable and comfortable stay with us.Thank you once again for your review.

10/10 - 훌륭해요

Loretta 님, Linden

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was fine. Nice quiet room.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 31일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are delighted to hear that you had a pleasant stay and that you found your room to be quiet and comfortable.Ensuring our guests' comfort and providing a peaceful environment is a top priority for us, and we are glad that we were able to meet your expectations in this regard.If there is anything specific that stood out to you during your stay or any areas where we can improve further, please do not hesitate to let us know.

10/10 - 훌륭해요

Youlanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleanliness
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 31일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are delighted to hear that you found our hotel to be clean during your recent stay. Maintaining a high standard of cleanliness is one of our top priorities, and we are thrilled that our efforts were evident during your visit.Your satisfaction is important to us, and we truly appreciate your positive review. If you have any further comments or suggestions that could help us enhance our services even more, please feel free to share them with us.We hope to have the pleasure of welcoming you back to our hotel in the near future for another enjoyable stay.

10/10 - 훌륭해요

FA. USA FLOORING COMPANY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: GM 님, 2024년 2월 1일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are delighted to hear that you had a pleasant experience during your stay at our hotel.Your satisfaction is our utmost priority, and we are thrilled that we were able to meet your expectations. We strive to provide excellent service, comfortable accommodations, and a memorable experience for all our guests, and it is gratifying to know that we succeeded in doing so during your visit.We truly appreciate your kind words and your decision to stay with us. If your travels bring you back to us.

4/10 - 별로예요

Mark

가족 여행
별로예요: 숙박 시설 상태 및 시설
Key card didn’t work when to front desk didn’t work again. Staff not very hospitable. Not very clean. She could not add my Choice Privileges # because I booked through Expedia
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 25일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We apologize for the inconveniences you encountered during your visit and appreciate you bringing them to our attention.We are deeply sorry to hear about the issues you faced with your key card and the lack of hospitability from our staff. Providing excellent customer service is paramount to us, and we regret that we fell short of your expectations in this regard. Rest assured, we will address this with our team to ensure a more positive experience for our guests in the future.Regarding your Choice Privileges #, we apologize for any inconvenience caused by the booking process through Expedia. While we strive to accommodate all guest requests, there are limitations to what we can do with third-party bookings. We appreciate your understanding in this matter.We sincerely value your feedback and hope to have the opportunity to regain your trust during your future visits. If there's anything specific we can do to enhance your experience, please don't hesitate to reach out.

6/10 - 괜찮아요

Mia

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Would not stay again. Very dirty, hard bed, room was not heating when checking in cold winter and had to leave for an hour and wait for it to get warmer to enter.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 24일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We sincerely apologize for the challenges you experienced during your stay at our hotel. Your comfort is our top priority, and we regret that we fell short of your expectations.We take your concerns seriously, and we will address the issues you mentioned regarding cleanliness, bed comfort, and room temperature. Our goal is to provide a clean, comfortable, and welcoming environment for all our guests, and we apologize for any inconvenience caused.We understand your decision not to stay with us again, but we hope you might reconsider in the future, giving us the opportunity to provide you with a significantly improved experience.

10/10 - 훌륭해요

Donald

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice & friendly staff. Clean facility.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 20일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are thrilled to hear that your stay at our hotel was enjoyable and that you found our staff nice and friendly.Maintaining a clean and welcoming facility is a top priority for us, and we're delighted that this was reflected in your experience.We appreciate your choosing [Hotel Name], and we look forward to the opportunity to welcome you back on your future visits. If there's anything specific you particularly enjoyed about your stay or if there are ways we can make your next visit even more pleasant, please let us know.

10/10 - 훌륭해요

Orlando

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to go anywhere in the area and great location
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 17일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are delighted to hear that your stay at our hotel was enjoyable and that you found our location convenient for exploring the area.Providing a great location for our guests is one of our top priorities, and we're thrilled to know that it contributed to your overall satisfaction. If there's anything specific you particularly enjoyed about your stay or if there are ways we can make your future visits even more pleasant, please feel free to let us know.We appreciate your choosing us for your accommodation needs, and we look forward to welcoming you back on your next visit to the area.

10/10 - 훌륭해요

Stephanie A

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the staff were very kind and helpful. rooms clean.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 12일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are thrilled to hear that you had a wonderful experience during your stay.It's heartening to know that our staff's kindness and helpfulness left a positive impression on you. Our team works hard to ensure a welcoming and comfortable environment for our guests, and it's rewarding to see that reflected in your review.We are also pleased to hear that you found the rooms to be clean and met your expectations. Clean and well-maintained accommodations are a priority for us, and your acknowledgment is truly appreciated.

10/10 - 훌륭해요

Shannon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean. The breakfast was fine. The standard. The only issue I had was that my room keys stopped working twice during my 3 night stay. They switched out my keys quick and easy.
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are delighted to hear that you found the room clean and enjoyed the breakfast during your stay.We appreciate your understanding regarding the temporary issue with your room keys. It's great to know that our team promptly addressed the situation and provided you with quick and easy solutions. Your comfort and satisfaction are our top priorities, and we're grateful for your positive remarks.If there's anything specific you enjoyed or if there are ways we can make your future stays even better, please don't hesitate to let us know. We look forward to the pleasure of welcoming you back for another excellent stay in the future.

10/10 - 훌륭해요

Bridget K

좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 7일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're delighted that you had a wonderful experience during your stay with us.If there's anything specific that stood out to you or if there are ways we can make your future visits even better, please feel free to let us know. Your satisfaction is our top priority, and we appreciate your positive comments.We look forward to the pleasure of welcoming you back for another fantastic stay in the future.

8/10 - 좋아요

Timothy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, comfortable, nice decor, good breakfast. The only thing keeping it from five stars on the property condition was the bathtub & bathroom floor tile looked worn and needed to be resurfaced. But it was well decorated & clean & everything worked well.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 29일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We appreciate your thoughtful comments and are delighted to hear that you found our hotel to be clean, comfortable, with nice decor, and that you enjoyed our breakfast offerings.We also appreciate your feedback regarding the bathtub and bathroom floor tile. Your input is valuable as we constantly strive to enhance our guests' experiences. Please rest assured that we have shared your comments with our maintenance team, and we will address the issues you mentioned to ensure that future guests have an even more enjoyable stay.We are glad to know that overall, you had a positive experience, and we hope to have the opportunity to welcome you back in the future. If there's anything specific you think we could improve upon, we would love to hear more from you.

10/10 - 훌륭해요

Thomas

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 29일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are thrilled to hear that you had a perfect 10 out of 10 experience during your stay at our hotel. Your satisfaction is our top priority, and we are delighted that we were able to meet and exceed your expectations.Our team works hard to provide exceptional service and create a comfortable and enjoyable environment for our guests, and it's incredibly rewarding to know that we succeeded in making your stay memorable.We truly appreciate your kind words and the perfect rating. It serves as motivation for us to continue delivering outstanding service to all our guests. Thank you for choosing us.

10/10 - 훌륭해요

Kathryn 님, Webster

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly. Liked first floor access for walking the dog. Unfortunately having to rent with a dog you don't get the best rooms.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 7일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. we're thrilled to hear about your positive experience during your stay with us.We're delighted that you found our staff friendly, and we appreciate your understanding of the room assignment with your furry friend. We aim to accommodate all our guests' needs and preferences, including those with pets.It's great to hear that the first-floor access was convenient for walking your dog. If there's anything specific you enjoyed or if there are ways we can make your future visits even better, please don't hesitate to let us know.We truly appreciate your choosing to stay with us and hope to welcome you and your furry friend back for another enjoyable stay.

6/10 - 괜찮아요

Tony

가족 여행
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 27일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We appreciate your honest evaluation.If there are specific areas where you believe we can improve and enhance your experience for a higher rating, please feel free to provide additional details. Your input is valuable, and we are committed to making any necessary improvements.We hope to have the opportunity to welcome you back and provide you with an even better experience on your next stay.

6/10 - 괜찮아요

Doug

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Inside hallways
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 18일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We appreciate your comments and that contributed to the 3 out of 5 rating.If there are specific areas where you believe we can improve, or if there were particular issues you encountered in the inside hallways, please feel free to share more details. Your insights are valuable, and we want to ensure we address any concerns to enhance the overall guest experience.We hope to have the opportunity to welcome you back and provide a more satisfying stay in the future.

10/10 - 훌륭해요

Polly

연인과의 여행, 출장 여행
The sheets were so thin you could see through them. The pillows were lumpy and flat. The floor in the bathroom the grout was dirty and the tub was discolored it looked dirty. I didn’t take a shower.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 14일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. 'm sorry to hear that your experience did not meet your expectations.I apologize for the issues you encountered with the bedding and bathroom cleanliness. Your comments are important to us, and I want to assure you that we take them seriously. We'll be addressing these concerns with our housekeeping team to ensure improvements are made.We appreciate your honest feedback, and if there's anything specific you'd like us to address or if you plan to stay with us again, please let us know how we can make your next experience more comfortable.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 14일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're delighted to hear that you had a good experience during your stay.If there are any specific areas where we can improve to make your next stay even better, please feel free to share your thoughts. Your input is invaluable to us, and we're always looking for ways to enhance our guests' experience.We look forward to the opportunity to welcome you back and provide you with an even more enjoyable stay in the future.

8/10 - 좋아요

juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
convenient
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 11일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're pleased to hear that you found our hotel convenient during your stay. If you have any specific suggestions or areas where we can improve and earn that fifth star for your next visit, please feel free to let us know. We appreciate your input and hope to welcome you back soon.

6/10 - 괜찮아요

Derek

가족 여행
별로예요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 13일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We appreciate your stay at our hotel. If there are any specific areas or concerns you'd like us to address, please feel free to reach out. Your input is invaluable, and we strive to make every guest experience better.If you have additional comments or suggestions, don't hesitate to contact us. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay.

8/10 - 좋아요

Julie A

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel was fine. Parts were a little run down and our bathroom had some cracks in thw shower and the toilet was really really low? The beds were super comfy. The staff that checked us in was very nice and got us into our room early. The people the next morning were hard to find, but I think he might have also been in charge of breakfast which was also just fine.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 10일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're pleased to hear that you found the beds comfortable and that our staff, especially during check-in, contributed to a positive experience.We appreciate your observations about some areas needing attention, and please know that your comments will be shared with our team to address and improve those aspects.We hope to have the opportunity to welcome you back in the future. If there's anything specific you'd like to discuss further or if you have additional feedback, please feel free to reach out.

10/10 - 훌륭해요

Celina

2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 30일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are thrilled to hear that you had a wonderful experience during your stay with us.Your positive feedback is truly appreciated and serves as motivation for our team. We're delighted that you found our accommodations and services to your satisfaction. Providing an excellent guest experience is our top priority, and we're overjoyed to know that we met your expectations.If you have any specific highlights or aspects of your stay that stood out to you, we'd love to hear more about them. Your insights are valuable as we continue to strive for excellence.

4/10 - 별로예요

William

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Mattress was worn out and soft. Dresser drawer wouldn't stay closed. Door on heat/ac control was broken. Door lock assembly was loose on door and staff was told about it 3 times but was not fixed. Room smelled of tobacco smoke.
2023년 12월에 5박 숙박함
답변 제공: GM 님, 2023년 12월 9일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We sincerely apologize for the inconveniences you experienced during your stay. Your comfort is our top priority, and it's disheartening to learn that we fell short of your expectations.We take your comments seriously and assure you that we will address the issues you've mentioned to prevent similar occurrences in the future. Our team is committed to providing a pleasant and comfortable experience for all our guests, and we regret that we did not meet this standard during your stay.Please know that your feedback is valuable to us, and we appreciate your candidness. If your travels bring you back to our area, we would welcome the opportunity to make amends and provide you with the exceptional experience you deserve.

8/10 - 좋아요

Henry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 9일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're pleased to see that you had a positive experience overall, scoring us an 8 out of 10.Your satisfaction is important to us, and we would love to know if there's anything specific that stood out to you or if there are areas where we could improve. Your insights help us enhance our services and ensure future guests have an even better stay.If you have any additional comments or suggestions, please feel free to share them. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

8/10 - 좋아요

Jerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: GM 님, 2024년 2월 8일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're glad to see that you had a positive experience during your stay with us.If there's anything specific you enjoyed about your time here or any areas where we could improve to make your next visit even better, please feel free to let us know. Your feedback is valuable to us as we strive to provide the best possible experience for our guests.We hope to welcome you back again soon for another enjoyable stay.

10/10 - 훌륭해요

Terri

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed everything about this place. The lobby area was cute as could be, the breakfast area was well maintained and the breakfast itself quite nice. My only suggestion would be to get rid of the carpet in the pet rooms- though it didn’t smell, it was obvious by the way my dog was sniffing that other dogs had done their deed some where.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 7일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We appreciate your positive comments about the lobby and breakfast area, and we're delighted to hear that you enjoyed your overall experience with us.Your suggestion about the carpet in pet rooms is valuable, and we take such feedback seriously. We will discuss this matter with our team to explore possible improvements, ensuring a more comfortable and enjoyable stay for our guests and their furry companions.We value your patronage and hope to have the pleasure of welcoming you back to us in the future. If there's anything more you'd like to share or if you have any further suggestions, please feel free to reach out to us directly.

6/10 - 괜찮아요

Tanika

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
The service was nice but the the cleanup in the rooms really need improvement as well as the follow up regarding the shower in the bathroom.
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 6일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We appreciate your positive comments about our service, and we apologize for any inconvenience you experienced.Your concerns about the cleanliness of the rooms and the follow-up regarding the bathroom shower have been duly noted. We take such feedback seriously and will address these issues with our housekeeping and maintenance teams to ensure improvements are made.We value your insights as they help us enhance the quality of our services. If you have any additional details or specific suggestions, please feel free to share them with us. We strive to provide a comfortable and enjoyable experience for all our guests, and your feedback is essential to that process.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

6/10 - 괜찮아요

Kisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 6일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We appreciate your rating and the insights you provided.We understand that your experience was average, and we would like to express our sincere apologies if there were aspects of your stay that did not meet your expectations. Your feedback is valuable to us, and we will certainly review the areas of concern to identify ways we can improve.If you have specific details or suggestions on how we can enhance your experience during future visits, please do not hesitate to share them with us. We are committed to ensuring our guests have a comfortable and enjoyable stay, and your input plays a crucial role in achieving that goal.Thank you for choosing us, and we hope to have the opportunity to welcome you back for an improved experience.

8/10 - 좋아요

Helen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 6일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We appreciate your positive rating and are pleased to hear that your experience was generally enjoyable.If there are any specific aspects you believe we could improve upon or if you have additional feedback to share, we would be grateful to hear more. Your insights are valuable to us as we strive to enhance our services for all our guests.We hope to have the opportunity to welcome you back in the future for an even more satisfying stay.

8/10 - 좋아요

Saundra

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was clean, bed comfortable, good price. The staff was fine they just are not very personable or welcoming
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 6일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're delighted to hear that you found our hotel to be clean, the bed comfortable, and the price satisfactory. Your positive remarks are truly appreciated.We do, however, take your comments about the staff to heart. We apologize if the level of personability and warmth didn't meet your expectations. Your insights are valuable, and we will use them to enhance the guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a stay that exceeds your expectations in every aspect. If there are specific areas where you believe we can improve, we'd love to hear more details.

2/10 - 너무 별로예요

Timothy

2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 21일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. I am truly sorry to learn that your experience fell so far below your expectations, as reflected in your 1 out of 5 rating. Your feedback is crucial, and we take it seriously.If there are specific details you can share about what went wrong during your stay, it would greatly assist us in addressing and rectifying the issues. Our goal is to provide a comfortable and enjoyable stay for all our guests, and I apologize if we fell short in meeting that standard for you.Your satisfaction is important to us, and we would appreciate the opportunity to understand and address your concerns. Please feel free to share more details if you are comfortable doing so.Thank you for your feedback, and we hope to have the chance to make amends on any future visit.

8/10 - 좋아요

Forrest

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was fine for our purposes.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 29일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're glad to hear that our hotel served its purpose for your stay.If there are specific areas where we can improve and elevate your experience to a 5-star level on your next visit, please feel free to share your insights. We're always looking for ways to enhance our guests' satisfaction.We appreciate your comments and look forward to welcoming you back in the future.

6/10 - 괜찮아요

Malleson

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 29일
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're always striving to improve, and your insights are crucial to our success.If there are any specific aspects of our staff that you'd like to discuss or if there were areas where we fell short of your expectations, please feel free to share the details. We value your input and want to ensure that we address any concerns you may have had during your stay.We hope to have the opportunity to welcome you back for an even more enjoyable experience.

10/10 - 훌륭해요

Charlene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, comfortable , friendly.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 29일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're delighted to hear that you found our hotel clean, comfortable, and that our staff provided friendly service. Your positive feedback is greatly appreciated.If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Paul

2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 22일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City.We are thrilled to hear that your stay with us was a perfect 10. Our team strives to provide excellent service, and it's always rewarding to know that our efforts have made a positive impact on our guests' experience.If there's anything specific that stood out to you or any aspect you'd like to highlight, please feel free to share. Your feedback is incredibly valuable to us as we continuously aim to exceed expectations.We appreciate your choice to stay with us and look forward to welcoming you back for another exceptional stay whenever your travels bring you our way.

6/10 - 괜찮아요

Richard

단체 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 19일
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We appreciate your honesty and value your perspective on your recent stay. We're glad to see that your experience was generally positive.If there are specific areas where you feel we can improve or if you have any suggestions for making your next stay more enjoyable, please feel free to let us know. Your insights are important to us as we continuously strive to enhance our services.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.