"The hotel was hosting a large group of young lacrosse players attending a tournament in the city, and unfortunately the behaviour throughout the property was completely out of control.
Children were running up and down the hallways unrestrained late into the evening and early in the morning. At one point, nets were actually set up in the second-floor hallway and a lacrosse game was taking place indoors. It was unbelievable that this was allowed to continue without intervention from hotel management.
To make matters worse, there was absolutely no hot water in the morning, making it impossible to shower.
Before checking out, we attempted to have breakfast in the restaurant, where food was being served buffet-style. Young kids were reaching into the bacon container with their bare hands, which was completely unsanitary and unacceptable. We immediately decided to leave and went to a local restaurant instead.
What was most disappointing was the apparent lack of any management presence or effort to monitor and correct behaviour throughout the hotel. The atmosphere felt chaotic, with little regard for other guests trying to enjoy a peaceful stay.
Needless to say, we will not be returning."
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