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빅토리아 호텔 여행 후기

3.5 out of 5
빅토리아 호텔
25-26 Fort Crescent, Margate, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 365개 이용 후기 중 180개" "
평점 8 - 좋아요. 365개 이용 후기 중 135개" "
평점 6 - 괜찮아요. 365개 이용 후기 중 31개" "
평점 4 - 별로예요. 365개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 365개 이용 후기 중 10개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

Johanna

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Heather 님, 2024년 4월 27일
Thank you for your feedback

6/10 - 괜찮아요

Emma

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Heather 님, 2024년 4월 27일
Thank you for your feedback

10/10 - 훌륭해요

Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff, quirky comfortable bedroom . Perfect location.
2024년 4월에 1박 숙박함
답변 제공: Heather 님, 2024년 4월 9일
Thank you so much for your review! We hope to welcome you back again soon

8/10 - 좋아요

Julia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great view and close to all the Margate sights and the Turner Gallery. Very friendly and helpful staff and we had a good price for a 2 night family stay. We also found a terrific breakfast cafe just up the road. All good.
2024년 3월에 1박 숙박함
답변 제공: Heather 님, 2024년 4월 9일
Thank you so much for your review!We hope to welcome you back again soon

10/10 - 훌륭해요

constant

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Heather 님, 2024년 4월 9일
Thank you for your review! We hope to welcome you again soon

8/10 - 좋아요

Diana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Happy with all aspects of my stay here. Room was clean and comfortable with all I needed for a one night stay. Only thing that needs attention is the online info which still says breakfast is included, but clearly has not been so for some time. Not a problem as plenty of places to eat nearby, but it would be better if this was clear when booking as it's not an arrangement that would suit everyone.
2024년 3월에 1박 숙박함
답변 제공: michaela 님, 2024년 4월 1일
thankyou for your feedback,we were unaware that the breakfast option had been put back online,we will be sure to rectify this.thankyou for staying with us,we look forward to hopefully seeing you again soon.kind regards

8/10 - 좋아요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spacious room, and a good price. Would have been nice to have Breakfast as an option.
2024년 3월에 1박 숙박함
답변 제공: Heather 님, 2024년 4월 1일
Thank you for your review and feedback

8/10 - 좋아요

Aiden

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would of liked breakfast as an option otherwise no complaints
2024년 3월에 1박 숙박함
답변 제공: michaela 님, 2024년 3월 27일
thankyou for staying with us,we look forward hopefull seeing you again.

10/10 - 훌륭해요

brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value for money, right on the seafront, whilst accessible to pubs and restaurants, and town centre. Spotlessly clean, with complimentary tea/coffee facilities
2024년 3월에 1박 숙박함
답변 제공: michaela 님, 2024년 3월 24일
we are glad you enjoyed your stay, we look forward to hopefully seeing you again soon .

10/10 - 훌륭해요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great place to stay for a relaxing weekend in Margate.
2024년 3월에 1박 숙박함
답변 제공: michaela 님, 2024년 3월 24일
thankyou for staying with us we hope to see you again soon.

10/10 - 훌륭해요

Aidan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We arrived late and the night porter was very accommodating, including opening the bar so we could get drinks. The hotel isn't overburdened with facilities, which is good, because we then weren't tempted to stay in. Only food served seems to be a Sunday roast, for which we weren't around Although the hotel doesn't do breakfast, the Fort Cafe, which is a 3 minute walk does an amazing breakfast. The Hotel is very convenient for the old town, local pubs/ restaurants and the Turner Gallery, all only a few minutes walk. Street parking was quite easy.
2024년 2월에 3박 숙박함
답변 제공: the victoria hotel 님, 2024년 3월 5일
thankyou for staying with us, we look forward to hopefully seeing you again soonkind regardsmichaela

6/10 - 괜찮아요

Samuel

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: michaela 님, 2024년 3월 24일
thankyou for staying with us

8/10 - 좋아요

Howard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice little hotel
Nice little hotel right on the seafront and only a short walk into town. Great value and staff very helpful.
2024년 1월에 2박 숙박함
답변 제공: michaela 님, 2024년 3월 24일
we are glad you enjoyed your stay. We hope to see you in the future for a return visit,thankyou for your feedback

6/10 - 괜찮아요

Peter

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
We booked this hotel around a week before we travelled as it had good reviews. I tried contacting the hotel by phone on several occasions over two days before booking but no one was answering the phone and my answerphone message wasn't responded to. That aside, the two ladies we dealt with on Reception on arrival and departure were excellent and the room was well furnished and modern. However, I did notice a layer of dust on the lamp base when I had the lamp on in the evening which did make me wonder how thoroughly the room had been cleaned. The smoke alarm in the room was also missing it's cover and the lights were behaving a little strangely when switched on first thing in the morning (constantly dimming and then getting brighter for the first couple of minutes). These were just minor niggles but still annoying. We were also a little concerned that being on the top floor (third floor?) whether we'd get out in the event of a fire with no fire escape. I'm sure the hotel met fire regs but we were still concerned all the same. Overall, our stay was a comfortable one and the hotel has obviously had a lot of investment in recent years (it was presumably a former guest house?). One other thing to mention is parking. On street parking in the area was difficult to come by if you were looking to park close to the hotel. There is, though, a pay & display car park a couple of streets away.
2024년 1월에 1박 숙박함
답변 제공: Justine 님, 2024년 1월 19일
I do apologise for the lack in communication, we are having terrible trouble with our telephone lines at the moment, i will speak to housekeeping and address to rooms, unfortunately the parking is out of our control. If you do visit us again please ask if we have any rooms on lower floorsThank you for your feed back

8/10 - 좋아요

Simon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great break away
Beautifully decorated and friendly staff. Just the twin beds pushed together as a double was a touch uncomfortable.
2024년 1월에 1박 숙박함
답변 제공: justine 님, 2024년 1월 19일
Thankyou for your comments, sorry about the bed, we do have to have these in place for twinning purposes, but if you visit us again, please ask for a room with a bed that cant be twinned and we will do our very best to accomodate.Thank you for your feedback

8/10 - 좋아요

Mambretti

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good
2023년 12월에 1박 숙박함
답변 제공: justine 님, 2024년 2월 2일
thankyou for your rating, we hope to see you again

6/10 - 괜찮아요

Virve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Weekend visit
Had some very loud late night arrivals from the gig venue, also a very hot night and with windows open a lot of noise from the street so a very noisy night. Room was otherwise quite nice and staff was helpful. Also location is good.
2023년 9월에 2박 숙박함
답변 제공: justine 님, 2024년 2월 2일
unfortunately we cannot police the noise outside, i believe you stayed in september, i think that was probably the hottest weather we had this year, if you were to stay with us again, maybe try one of our back rooms, the footfall its quieter . But thankyou for your review

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: justine 님, 2024년 2월 2일
thankyou, we hope to see you again

10/10 - 훌륭해요

Gyubin

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Justine 님, 2024년 1월 26일
Thank you for your ratingWe hope to see you again

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
best in margate to date
I arrived a little earlier than the check in time but that wasn't a problem and I was able to get my key promptly the room was brilliant for the price and everything worked and the cleanliness was on point staff were helpful and friendly and let me leave my bag after checking out to enjoy the rest of my day
2023년 12월에 1박 숙박함
답변 제공: justine 님, 2024년 1월 19일
Hi Matthew, we are glad you enjoyed your stay with us, Im glad we could check you in on early arrival, we always will if we can try to make things better for our guests.We hope to see you again best wishes

8/10 - 좋아요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: justine 님, 2024년 1월 19일
Thanks for reviewWe hope to see you again in the future

6/10 - 괜찮아요

Kevin

출장 여행
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Malgorzata

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love the place and people
I loved it. I needed help and support, and there was not a single problem with it. Thank you
2023년 12월에 2박 숙박함
답변 제공: Justine 님, 2024년 1월 19일
We are happy you enjoyed your stay with us and for your review.We hope to see you again in the futureBest Wishes

10/10 - 훌륭해요

Alison

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel with friendly owner
2023년 12월에 1박 숙박함
답변 제공: Justine 님, 2024년 1월 19일
Thank you for your review, I know it was a very difficult time for you and your brother, It was lovely to meet you both and hope things are much better for you all.It would be lovely to see you again if ever you are back down from Scotland and your brother from the USBest Wishes

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stop over for gigging in Margate
Nice clean room, plenty of space, simple check in. Few tiny niggles round the edges which can be easily fixed. E.g. turn heating on prior to arrivals so room is nice and warm.
2023년 12월에 1박 숙박함
답변 제공: Justine 님, 2024년 1월 19일
Thank you for your review, sorry the heating wasnt turned on in your room before check in, i will speak with the staff to make sure this is done in the future.We hope you will visit us againBest Wishes

6/10 - 괜찮아요

Diana

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was really nice. Staff was super friendly and polite. We stayed there for quick vacation for few days, room was warm with beautiful sea view. 5 star experience !
2023년 11월에 2박 숙박함
답변 제공: justine 님, 2023년 11월 28일
Thankyou for your review, we are happy you enjoyed your stay with us

8/10 - 좋아요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Its beautifully here only think was cold in room 1
2023년 11월에 1박 숙박함
답변 제공: justine 님, 2023년 11월 28일
Hi diana, I hope you are a lot warmer now that you have extra bedding, unfortunately with these old Victorian buildings and on seafront it can sometimes get chilly

6/10 - 괜찮아요

Diana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only think is its cold
2023년 11월에 1박 숙박함
답변 제공: justine 님, 2023년 11월 28일
replied on earlier postxx

10/10 - 훌륭해요

Allen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Heather 님, 2023년 11월 20일
Thank you for your review! We hope to welcome you back again soon

6/10 - 괜찮아요

Anzhela

2023년 11월에 2박 숙박함
답변 제공: Heather 님, 2023년 12월 4일
Thank you for your feedback.

8/10 - 좋아요

Edith

2023년 11월에 1박 숙박함
답변 제공: Heather 님, 2023년 11월 5일
Thank you for your review. We hope to welcome you back in the near future.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Heather 님, 2023년 11월 5일
Thank you for your review. We're sorry to see that you didn't enjoy your stay with us as we'd hope you would. If there's anything you'd like to let management know please contact us.

10/10 - 훌륭해요

Alexander Geoffrey 님, London

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and welcoming staff. Luxury room with a sea view at such a good price. I couldn't have asked for more!
2023년 10월에 2박 숙박함
답변 제공: Heather 님, 2023년 11월 5일
Thank you for your review, we hope to welcome you back in the near future!

6/10 - 괜찮아요

Mary

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was okay. The mattress was very uncomfortable and there was no soap or shampoo in the shower. The springs could be felt when you lay down. I was told on checking in that someone was at the front desk 24/7. When I went to find someone Sat. morning no one was there during the hour I tried. When I tried to phone reception the line was busy, I finally left a note on the desk with,my phone number but no one rang the entire day. The only person working there was a lady who told me she was there to clean. She but some extra duvets over the mattress. The are around the hotel has many deserted buildings.
2023년 10월에 2박 숙박함
답변 제공: Heather 님, 2023년 11월 5일
Thank you for bringing this matter to our attention. I shall talk to the staff who were on shift during your stay.

8/10 - 좋아요

Philip

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: Heather 님, 2023년 11월 5일
Thank you for your review. We hope to welcome you again in the near future.

2/10 - 너무 별로예요

Alka

좋아요: 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: manager 님, 2023년 11월 1일
cant help if no issues reported

10/10 - 훌륭해요

Natalie

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Many thanks

6/10 - 괜찮아요

Ariel 님, Seattle

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a cute property but some basic cleanliness issues. The fan had clumps of dust hanging off of it, the side tables were a little sticky, the carpet needed a vacuum, and the window ledge was piled high with pigeon poop. I think these are all fixable.issurs that can be easily addressed by a regular cleaning. The staff was nice. I would advise requesting a room on the lower floor if you have large/heavy bags.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
I will let housekeeping know this should be done periodically anyway.Regards

10/10 - 훌륭해요

Connor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
many thanks

8/10 - 좋아요

Maris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Heather 님, 2023년 11월 5일
Thank you for your review. We hope to welcome you again in the near future.

2/10 - 너무 별로예요

Susan

Janine was lovely
2023년 9월에 2박 숙박함
답변 제공: justine 님, 2023년 9월 25일
was lovely to meet you all

10/10 - 훌륭해요

Monique

2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
many thanks

4/10 - 별로예요

Sharn

좋아요: 직원 및 서비스
The sink was tiny, windows dirty with no double glazing and the traffic on the road outside was heavy. There was also not enough privacy as somebody went into an adjoining room on the last couple of days and I could hear them clearly. Somebody also walked into my room when I was sleeping at 1.00 am.
2023년 9월에 5박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Unfortuntely we are unable to change the windows being the building is listed. I cant comment on a person walking into your room it wouldnt have been staff we also suggest that doors should be locked

6/10 - 괜찮아요

Sarah

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The property was in a great place for the seafront - staff were great, bed was comfortable and had a lovely sea view. The bathroom was pretty run down, had missing knob on the shower, cracked sink, and some stains on plugs etc. stains on the carpet. Shame they didn’t do a breakfast either - although recommended a lovely place to eat. Just needs a bit of TLC
2023년 9월에 1박 숙박함
답변 제공: manager 님, 2023년 11월 1일
we have re[ported issue to house keeping

2/10 - 너무 별로예요

Freya

2023년 9월에 1박 숙박함
답변 제공: manasger 님, 2023년 11월 1일
love to know the low score

6/10 - 괜찮아요

Annie

좋아요: 청결 상태, 직원 및 서비스
Very easy to access Margate and only 200 yards from Turner Gallery and Old Margate
2023년 9월에 3박 숙박함
답변 제공: manager 님, 2023년 11월 1일
only a low score

10/10 - 훌륭해요

John

2023년 9월에 2박 숙박함
답변 제공: manager 님, 2023년 11월 1일
thank you for your response

8/10 - 좋아요

Benjamin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Well situated and clean hotel. Just a few issues with the rooms bathroom (toilet flush stuck and shower handle broken), otherwise a pleasant stay.
2023년 9월에 1박 숙박함
답변 제공: Barry 님, 2023년 9월 14일
Thank you for your review and for bringing these matters to our attention.

10/10 - 훌륭해요

Catherine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nicely decorated rooms and lovely staff, the ceiling fan and additional desk fan in the room were much appreciated!
2023년 9월에 1박 숙박함
답변 제공: Heather 님, 2023년 11월 5일
Thank you for your review. We hope to welcome you back in the near future.