"On arrival, the elevator did not work, and it did not work for most of our stay. We also did not have maid service. If you needed anything, you had to wait in a line in the lobby to ask for it. They provide shuttle service; however, if the shuttle is full, they will not come back to pick you up until the next allotted hour because they only have one van. So, plan for an uber type service. The restaurants on site are great as well as all staff. In regard to the pool area there are not enough beach chairs to accommodate guest."