외관

트래블로지 바이 윈덤 킬린/포트 후드 여행 후기

2 out of 5
트래블로지 바이 윈덤 킬린/포트 후드
810 E Central Texas Expy, Killeen, TX

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 411개 이용 후기 중 119개" "
평점 8 - 좋아요. 411개 이용 후기 중 129개" "
평점 6 - 괜찮아요. 411개 이용 후기 중 72개" "
평점 4 - 별로예요. 411개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 411개 이용 후기 중 44개" "

7.4/10

청결 상태

8.0/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

10/10 - 훌륭해요

Ann

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk service is always great. The facility is always clean.
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello Ann,We are pleased to hear that you appreciated our front desk service and found our facility clean. We strive to uphold high standards for guest satisfaction and cleanliness throughout the property. We value your feedback and look forward to welcoming you back in the future for another enjoyable stay.

10/10 - 훌륭해요

Ann

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk people were so nice and they were helpful. Definitely recommend this place it was really clean.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 30일
Hello Ann,We are thrilled to hear that you enjoyed the service provided by our front desk team and found our hotel to be clean. Thank you for recommending us! Your satisfaction is our priority.

10/10 - 훌륭해요

Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendliest staff I’ve ever encountered and easy check in process. Will definitely recommend this clean place to stay.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 26일
Hello Ann,We are thrilled to hear that you enjoyed our friendly staff and seamless check-in process during your stay with us. Your recommendation means a lot to us, and we hope to welcome you back in the future for another enjoyable experience.

2/10 - 너무 별로예요

Shauntealya

연인과의 여행, 아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pictures that were advertised were deceiving compared to the actual property. My towels and bed cover were dirty and there was a rip in my curtain. The toilet had not been cleaned either
2024년 2월에 5박 숙박함
답변 제공: Manager 님, 2024년 3월 1일
Hello Shauntealya, We apologize for any discrepancies you experienced during your stay. Your feedback is valuable to us for improving our services and addressing any issues encountered in the future. For any further assistance or feedback, please do not hesitate to reach out to our management team directly.

10/10 - 훌륭해요

Violet

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Best
This is my favorite hotel . They have the best staff.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 15일
Hello Violet,Thank you for your kind words! We are delighted to hear that our staff made your stay enjoyable. Your satisfaction is our top priority and we hope to welcome you back soon for another excellent experience.

10/10 - 훌륭해요

Reynaldo

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 13일
Hello Reynaldo,We are thrilled to hear that you had a wonderful stay with us! We strive to provide exceptional experiences for all our guests and we are delighted that we succeeded in meeting your expectations. We hope to have the pleasure of welcoming you back again in the near future. Safe travels!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love it
Great ii enjoyed everything. Friendly staff. Service amazing.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 26일
Dear Guest,Thank you so much for your kind words! We greatly appreciate your feedback and are thrilled to hear that you had a great experience with our friendly staff and amazing service. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 - 훌륭해요

Jermaine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome
Awesome
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello Jermaine,Thank you for taking the time to share your experience with us! We're delighted to hear that you had an awesome stay at our hotel. We strive to provide exceptional service and ensure that our guests have a memorable experience. We look forward to welcoming you back in the future for another fantastic stay!

6/10 - 괜찮아요

Christopher

출장 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Not sure why when you check in you are charged a $2 per night, “nightly fee”, above what you already paid in full for the stay. Rooms are average, bathrooms are extremely small. You can smell weed all over the property and foot traffic and talking all through the night. Good for a quick stay but would never want to stay a long period of time at this place.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello Christopher, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our nightly fee helps cover additional amenities and services offered to our guests. We appreciate your comments about the rooms and bathrooms, and we will take them into consideration for future improvements. We strive to provide a comfortable environment for all our guests and have measures in place to address noise-related concerns. Your feedback is important to us and we hope to welcome you back in the future.

8/10 - 좋아요

Caitlin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was what you might expect for the price... the room was clean and comfortable if a bit older. The outside was functional but could use a facelift. The only less than good comment was the breakfast provided was limited to basics... coffe/juice, waffles, and eggs for the most part... still decent but not extensive.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Hello Caitlin, Thank you for staying with us and taking the time to share your feedback. We're glad to hear that you found the room clean and comfortable, despite its age. We appreciate your suggestion regarding the exterior and will keep it in mind for future improvements. As for the breakfast, we understand that it was limited to basics, but we hope it was still enjoyable. Your comments will be shared with our team for further consideration. We hope to welcome you back in the future for an even better experience.

4/10 - 별로예요

Stacey

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Staff was friendly!! Our room had trash in the restroom. Kids running back and forth in front of our room until late! Got woke up to people screaming outside our room, throwing things at the cars below. Our refrigerator made a horrible sound had to unplug it to sleep! The front door has obviously been kicked in at some point and didn't close properly, I put a chair in front of it to secure it!
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Stacey, Thank you for your feedback. We appreciate your kind words about our friendly staff. We apologize for any inconveniences you experienced during your stay. We have notified our housekeeping team to ensure thorough room inspections. As for the noise disturbances, please know that we prioritize the comfort of all our guests and will address this matter with our security team. We apologize for the issues with the refrigerator and door, we are continuously working on room maintenance. We apologize for any inconvenience caused and hope to welcome you again in the future for a more pleasant experience.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Not a good place to stay
I cant recommend this place. The location is good and central to several amenities. The staff is friendly. THe cleaning gals did a good job trying to keep the room and outside area clean. Our toilet was very outdated. The lock on our door was broke and it took them a day to fix it. Our bathroom door was stuck and wouldn’t close. The telephone never worked and I told them about that the very first day. The refrigerator wouldn’t come on and we found it to be plugged into a faulty outlet They never fixed the outlet and just gave us a multi plug to use but we had to finagle it in the faulty outlet to get it to work so we could use the refrigerator. Two nights in a row I had to kill bugs that were in our bathtub. There was also a large flying insect we finally killed. There were a lot of people staying up late into the wee hours. Also, I saw several females walking around and always wanting to “bum a smoke.” Several of the females I saw there were dressed in pretty skimpy clothing. We would NEVER stay there again. It’s best to pay a few bucks extra and find a better place to stay. I cannot recommend this place at all.
2023년 10월에 8박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Dear Guest,Thank you for bringing these issues to our attention. We apologize for the inconveniences you experienced during your stay. We strive to provide a comfortable and enjoyable experience for our guests, and we appreciate your feedback which will be used to improve our services.

8/10 - 좋아요

Melissa

좋아요: 청결 상태, 직원 및 서비스
The property was in the middle of some renovations.
2023년 10월에 4박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hi Melissa,Thank you for sharing this review, and we welcome you to visit us again anytime!

6/10 - 괜찮아요

Kevin

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Not the best but not the worst.
The room was adequate and clean.. however there were drug addicts in the adjacent rooms and noise all night
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Kevin, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

6/10 - 괜찮아요

Patricia

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff were very friendly. Bed was comfortable. But, the bathroom was not good. Toilet stopped up, bathroom door would not close, hair in tub, and just not clean.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 6일
Hello Patricia, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

8/10 - 좋아요

Karen

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent stay
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello Karen,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 - 별로예요

Kathy

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
No breakfast or customer service
The area was good. The hotel was clean, the room smelled good. Went there for work, I have to stay weeks at a time. I was checking this hotel out to see if it would be something I’d like. One of the selling points was full breakfast served. It was not. I was there at 6:45, breakfast started at 6. There was nothing, everything was locked up. I asked the lady at the front desk, if there was breakfast. She shrugged her shoulders and said she didn’t know. So afterwards the same evening I called, asking if there was a reason why. The woman that answered said that there was breakfast. I told her there was not. She said that there SHOULD have been. But that was it. She did not offer any apology or possibly speak to someone about it. I even explained we was looking for a long term stay. She did nothing to help customer service wise.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Kathy,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 - 별로예요

Martin

별로예요: 청결 상태
I stayed here about 5 years ago, it was really nice, and that's why I chose to come back. This time wasn't so great. Cleaning? It left a lot to be desired. They changed the towels, made the bed and left coffee, but there was no wiping down or mopping. Sad!!
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello Martin, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Jessica

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The house keeper was rude and came knocking at the door hrs before check out then when I reported it to the manger she argued with me about it the bathrooms where dirty the towels had stains on them
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Jessica, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Vould have been better
The ac unit doesn't work too well. It should be repaired. I seen roaches on the unit too. Definitely need to disinfect this room.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 15일
Hello Guest, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 - 훌륭해요

Tavion

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 15일
Hello Tavion,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 - 좋아요

Yorlenie

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Need more cleaning there was a panty in the bathroom from prior people check in was easy and customer service was great
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 5일
Hi Yorlenie,Thank you so much for taking the time to share your thoughts and provide us with an unbiased opinion on our hotel's guest experience. I sincerely apologize that our housekeeping did not meet your cleaning standards, even though we strive to keep our standards high which includes checking in to verify that rooms are as clean as possible. We will address this with our housekeeping team promptly. We look forward to seeing you again and impressing you.

4/10 - 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Older motel with a Wyndham name. The 1st room had a problem with AC. 105 degrees in Texas so we were given another room. Room don’t have carpet which is great but they obviously hadn’t been cleaned in weeks. My daughters white socks were BLACk! Had to get up to get a fresh blanket because the one on the bed smelled of urine, Hotel manager told me about the cricket and grasshoppers, and said not to be alarmed. They invaded my room because there wasn’t any weather stripping under the door! This is not a place for a tourist or someone visiting or vacationing. Several of the units are lived in on a regular basis. Our neighbors smoked weed outside the room most of the day, which can directly in the room from the broken AC vent. I was in town for a family party thankfully I had places to go and people to see so we didn’t spend much time in the room. The only positive thing was the pool. Which offered no shade because in directly in the packing lot.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 28일
Hello Jennifer, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

8/10 - 좋아요

Jean

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 27일
Hello Jean,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 - 너무 별로예요

Janis

2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 25일
Hello Janis, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 - 너무 별로예요

krystal

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 20일
Hello krystal,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 - 좋아요

Nisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's always clean
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hello Nisha,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 - 괜찮아요

Mary

별로예요: 숙박 시설 상태 및 시설
Unhappy with the location, the conditions of the property. Room was pretty clean. Staff was friendly.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Mary,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff and location. We hope to see you again to deliver you with a 5 star experience.

6/10 - 괜찮아요

john

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Needs maintenance
Very nice staff. Great location. Older property and could use some maintenance. Shower curtain bracket prevented door from opening or closing. Carpet nice but musty smelling Just needs cleaning. Room 204.
2023년 5월에 3박 숙박함
답변 제공: Manager 님, 2023년 5월 31일
Hello john, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 - 훌륭해요

Melvin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Es trankilo exelente atencion desde la oficina te reciben las empleadas de limpieza super amables atentas responsables en su trabajo todos super trankilo comodidad me encanto volveria quedarme con seguridad gracias bendiciones
2023년 5월에 7박 숙박함
답변 제공: Manager 님, 2023년 5월 25일
Hello Melvin,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

6/10 - 괜찮아요

Gevorg

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 15일
Hello Gevorg,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - 훌륭해요

Jakob

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 10일
Hello Jakob,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 - 너무 별로예요

Dana

2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 27일
Hello Dana, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 - 훌륭해요

Tracie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a great place to stay
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 4일
Hi Tracie,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Hollis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Little noisy but easy access to area
2023년 4월에 3박 숙박함
답변 제공: Manager 님, 2023년 5월 3일
Hello Hollis,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our area as well as our access. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

2/10 - 너무 별로예요

Laura

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Several guests were partying loudly, with their doors open and alcohol bottles all over. Yelling through the night. We got in late and tried to go straight to bed. In the morning we discovered in the bathroom there was splattered blood on the walls and stains on the carpet. We requested a refund because we were not staying there another night. They refused to refund our money, but we left anyway. We will not be staying at a Travel lodge ever again, especially this one.
답변 제공: Manager 님, 2023년 4월 27일
Hello Laura, Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your email; I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

10/10 - 훌륭해요

Lydia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the area was very comfortable and close to many places like walmart
2023년 4월에 2박 숙박함
답변 제공: Manager 님, 2023년 4월 21일
Hi Lydia,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

6/10 - 괜찮아요

Earl

좋아요: 직원 및 서비스
별로예요: 청결 상태
Don't bother staying
Very loud neighbor. Room not clean. Bathroom tub in disrepair and not clean.
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 19일
Hi Earl,Thanks for your review and is greatly aprpeciate. I would like to apologize for not exceeding your expectations with our bathroom and room's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Tearlejean D

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 4일
Hello Tearlejean D,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - 훌륭해요

Lawrence Kelly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Clean And Staff was very helpful
2023년 3월에 5박 숙박함
답변 제공: Manager 님, 2023년 3월 22일
Hello Lawrence Kelly,We appreciate the comments, especially with regards to your opinion of our staff. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 - 좋아요

Steven

2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 11일
Hello Steven,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 - 별로예요

Aaron

2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 18일
Hello Aaron,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 - 훌륭해요

MILTON 님, MAYAGUEZ

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Serca de todo
답변 제공: Manager 님, 2023년 1월 10일
Hello MILTON,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We appreciate you taking the time to share your experience.

10/10 - 훌륭해요

Emilio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff rocks
We continue to stay here visiting family. Excellent value.
2022년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 6일
Hello Emilio,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our value. I hope you will return to enjoy a memorable and exceptional experience.

4/10 - 별로예요

Elizabeth

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Place and employees were great. Construction workers took over parking lot with beer party after 11pm. Called office at 1:30 am and they only talked to them. Party with flying beer bottles continued after 2:00 am when I used a loud phone fan and a pillow over my head to attempt to block the noise.
2022년 12월에 1박 숙박함
답변 제공: Manager 님, 2022년 12월 6일
Hello Elizabeth,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

8/10 - 좋아요

Emilio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We continue to stay here.
Great value with a great staff.
2022년 11월에 3박 숙박함
답변 제공: Manager 님, 2022년 11월 27일
Hello Emilio,Thank you for being a valued guest and for providing us the feedback regarding our staff as well as our value. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 - 좋아요

Mona

답변 제공: Manager 님, 2023년 2월 5일
Hello Mona,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 - 괜찮아요

IRENE

출장 여행
좋아요: 직원 및 서비스
Bathroom was old and needed repairing, TV wifi was unstable, kept going in and out.
답변 제공: Manager 님, 2022년 11월 5일
Hello IRENE,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

6/10 - 괜찮아요

Shana

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The website says breakfast is included and it is not. I was informed that they haven’t done breakfast since 2020. Inside of hotel was update and fairly clean, only soap and body wash included. No shampoo or conditioner. Staff was ver friendly but not sure I’d stay here again.
2022년 10월에 3박 숙박함
답변 제공: Manager 님, 2022년 10월 19일
Hello Shana, Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

10/10 - 훌륭해요

Lauren

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 8월에 1박 숙박함
답변 제공: Manager 님, 2022년 8월 30일
Hello Lauren, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,