Kim Ma, Hanoi hotel rooms at the Pan Pacific Hotels & Resorts

"Great customer service! The staff was very friendly, attentive, and made sure all my questions were answered. Really good experience overall."

" The front desk, it was exceptional. They helped me in family always. Oh, the breakfast was fine. It's very good and the people are so friendly, they even learn your name."

"This was a very clean and comfortable property. We felt very safe coming and going. They treated us great. We were able to leave our bags there before check-in and after checkout. The breakfast is available until 9:00am, and they offered that to us when we arrived even though we were not going to be checking in until later that day. The staff were very helpful and friendly."

"Wonderful staff"

"These were the nicest people ever! Arrived with welcome drink and snack and left with a departing gift. Would definitely stay here again. It was a fantastic area and the staff anazing."

"There are literally hundreds of hotels in Hanoi to choose from, each offering and promising ultimately the same. What sets Solaria apart from anywhere else is the level they go to to ensure your stay is comfortable, enjoyable and pleasurable. Every single member of staff went out of their way to know us, help us and recognise our needs .. often before we knew! Customer service is on a different level here and the hotel itself is gorgeous. The rooms are modern and large, the spa downstairs is a very welcome facility and offer an array of services at very reasonable prices and the rooftop bar is just heavenly! "

"A really beautiful boutique hotel set in a convenient location in the historic old quarter. The room was not large but we received an upgrade with a balcony. What stood out about the hotel is the tasteful and beautiful Vietnamese decor and the service which is top notch. The staff could not do enough to make our stay comfortable and enjoyable. Highly recommend."

" A beautiful hotel in the middle of the French quarter, easy walking distance to lake and cathedral. All the staff were so accommodating and also welcoming. Breakfast is not to be missed !! Seriously if you can’t find something to eat in the morning that’s on you. We would definitely stay again. "

"Good location. Fresh, clean rooms"