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Reviews of The Grand Hotel at Coushatta Resort - Adults Only

3.5 out of 5
The Grand Hotel at Coushatta Resort - Adults Only
777 Coushatta Drive, Kinder, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 100 out of 159 reviews" "
Rating 8 - Good. 32 out of 159 reviews" "
Rating 6 - Okay. 10 out of 159 reviews" "
Rating 4 - Poor. 10 out of 159 reviews" "
Rating 2 - Terrible. 7 out of 159 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet
Stayed 2 nights in Apr 2024

6/10 Okay

Patricia

Liked: Staff & service
Stayed 2 nights in Apr 2024

8/10 Good

K

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort. Clean, friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Manly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Took awhile to get the bellman. Found out Bellman was only 1 working.causing Delay., Mr. Rule
Stayed 1 night in Apr 2024

8/10 Good

Debra

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Liked all the above marked. Totally not handicapped in bathrooms with low toots. The shower doors are inconvenient. Mattresses were worn in the middle that made hard to get out of or turn
Stayed 2 nights in Apr 2024

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Billy

Stayed 1 night in Apr 2024

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parkkng
Stayed 2 nights in Mar 2024

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was a quiet, clean and safe place to be at. I did not have a chance to explore the surrounding area so I am not sure what shopping or dining options there might have been.
Stayed 1 night in Mar 2024

10/10 Excellent

Carolyn

Hotel was clean. Staff friendly and helpful
Stayed 1 night in Feb 2024

10/10 Excellent

DEBBIE, PINEVILLE

Stayed 1 night in Jan 2024

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay stay
The shower was nice, bed was comfortable. While we were looking for ice a man from housekeeping started to let himself into our room to check it to see if it needed to be cleaned he said. That was rather unsettling. Other than that, there were a couple places to choose from to eat. Make sure you specify the liquor for your mixed drinks or you may be surprised with a liquor “up” charge. A rather sneaky way of making your bill more.
Stayed 1 night in Jan 2024

6/10 Okay

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great and the staff was very friendly but the casino might as well not be there! Most of the restaurants were closed so there was very little to eat, no breakfast unless you want to eat from the microwave. We don’t gamble so there was literally nothing there to do.
Stayed 1 night in Jan 2024

10/10 Excellent

zena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like ordering drinks from machine.
Stayed 1 night in Jan 2024

10/10 Excellent

Jeffrey

Stayed 1 night in Jan 2024

10/10 Excellent

Lorena

Stayed 2 nights in Nov 2023

10/10 Excellent

Danny, College Station

Stayed 1 night in Oct 2023

8/10 Good

Danna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and right next to the casino
Stayed 2 nights in Sep 2023

10/10 Excellent

Jefferson

Traveled with family
Stayed 1 night in Aug 2023

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and clean. Resort was cold so take a sweater - even in a summer heatwave. Our encounters with staff were positive and friendly.
Stayed 2 nights in Aug 2023

8/10 Good

Simon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Kevin

Stayed 2 nights in Jul 2023

8/10 Good

Jesus, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as good as hoped
The pool was so not near as big as advertised. Not advised that most of the restaurants are closed on Mondays. Not accustomed to having hotel rooms smell like smoke.
Stayed 1 night in Jun 2023

4/10 Poor

Martina

Traveled with family
Disliked: Staff & service, property conditions & facilities
Ice machine was in pool area where it locks after 10. Room was at the end of the hall at the end of the building with entry access was only through the front of the hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, professional and helpful personnel.
Beginning with the exceptional service by Chelsea at the front desk to the friendly cashier at Lagniappe, all the Coushatta personnel were professional but very welcoming. My friends and I will be back very soon. Even the robotic floor sweeper waited for me to pass by.
Stayed 2 nights in Jun 2023

10/10 Excellent

Gerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Leisa, Henderson

Traveled with partner
Liked: Staff & service, amenities
Decent hotel. Need to replace the towels and wash cloths they are stained and no longer white. Rooms need a little TLC, beds a bit saggy. Room was quite and has a small kitchenette.
Stayed 1 night in May 2023

4/10 Poor

ernest

Traveled with partner
Disliked: Property conditions & facilities
To start with all went well until it was time to take a shower and then mins later momma came out and said the shower was not draining properly call the front desk to report it mins later serve man came in and was trying to unstop it mins later a second man came in with some drain opener and hand devise to rod it out waited an hrs came run water still not draining properly got another room and the next day was going out for a few hrs ask to have housekeeper to clean the room while we were out and was told that since covid they dont come in the room you would have to request what is needed and clean it yourself requested some towels and was brought 2 bath towels only at time had to call the front desk and ask them if we could please get us the towels needed to take a bath
Stayed 2 nights in May 2023

8/10 Good

Jason

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient for the meetings I had to attend.
Stayed 2 nights in Apr 2023

2/10 Terrible

Fred

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Check in time was 3 hours past the promised time Housekeeping was non existent Non working radio in room, dirty
Stayed 2 nights in Apr 2023
Response from A.Spikes on May 1, 2023
We are truly sorry to hear that your stay was not all that it could have been. Your comments are being passed on to the appropriate departments to better the guest experience for all. We also have housekeeping on property 24/7 to accommodate any needs experienced during your stay. Again we hope to gain your business in the future to improve on our performance. Thank you for choosing Louisiana's Best Bet!

10/10 Excellent

Richard

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the property was very well kept up
Stayed 2 nights in Apr 2023
Response from A.Spikes on May 1, 2023
We appreciate your feedback. Thank you for choosing Louisiana's best bet!

10/10 Excellent

Larry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Apr 2023

10/10 Excellent

Lorene

Traveled with family
excellent
Stayed 1 night in Apr 2023
Response from A Fields on Apr 16, 2023
We appreciate your feedback. Thank you for choosing Louisiana's best bet!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from A Fields on Apr 16, 2023
We appreciate your feedback. Thank you for choosing Louisiana's best bet!

2/10 Terrible

Cynthia, NEW ALBANY

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I left behind a blouse, pair of slacks, and a NEW jacket. I have called and left messages with several people. I keep getting the run around. I'm very upset, and annoyed with myself for forgetting to doublecheck the closet, however, I am more upset with the staff. I don't want to call anyone a thief, but no the housekeeping staff should have turned it in to the lost and found. I'm glad that we only stayed one night, otherwise more things might have gone missing.
Stayed 1 night in Apr 2023
Response from A.Spikes on Apr 10, 2023
Cynthia, Our apologies for any miscommunication between you and our staff. The Security Dept. handles all lost and found cases and will be reaching out to you directly about your items. Thank you for staying with us and hopefully we can regain your patronage.

8/10 Good

Julio

Stayed 1 night in Apr 2023

10/10 Excellent

Martin

Stayed 2 nights in Apr 2023
Response from A Fields on Apr 16, 2023
We appreciate your feedback. Thank you for choosing Louisiana's best bet!

4/10 Poor

Ovidio

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Not clean Not good service Not a good answers
Stayed 1 night in Mar 2023
Response from A.Spikes on Apr 4, 2023
We are truly sorry to hear that your stay was not all that it could have been. Your comments are being passed on to the appropriate departments to better the guest experience for all. We also have housekeeping on property 24/7 to accommodate any needs experienced during your stay. Again we hope to gain your business in the future to improve on our performance. Thank you for choosing Louisiana's Best Bet!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Been here many times in the past. Clean rooms and friendly staff.
Stayed 1 night in Mar 2023
Response from A.Spikes on Apr 4, 2023
We truly appreciate your feedback and are over joyed to hear you enjoyed your stay. Thank you for choosing Louisiana's Best Bet!

10/10 Excellent

Wanda

Traveled with partner
Liked: Cleanliness, staff & service
Decor was nice
Stayed 2 nights in Mar 2023
Response from A Fields on Apr 16, 2023
We appreciate your feedback. Thank you for choosing Louisiana's best bet!

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from A Fields on Apr 16, 2023
We appreciate your feedback. Thank you for choosing Louisiana's best bet!

10/10 Excellent

Tommy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, reservation was correct.
Stayed 1 night in Mar 2023
Response from A Fields on Apr 16, 2023
We appreciate your feedback. Thank you for choosing Louisiana's best bet!

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great size and comfortable.
Stayed 2 nights in Mar 2023
Response from A Fields on Apr 16, 2023
We appreciate your feedback. Thank you for choosing Louisiana's best bet!

6/10 Okay

Cheryl

Traveled with family
Valentine's Day Hide-away
I had a view of the roof. The service was slow. I waited in a line to check-in to the hotel. Shower was half cleaned. I had to go get extra water for the room. My husband had knee surgery and it made things felt unsanitary. I enjoyed my visit regardless. The casino staff was very friendly.
Stayed 2 nights in Feb 2023
Response from A.Spikes on Apr 4, 2023
We appreciate your feedback and will work diligently to correct any and all issues. We do have handicap amenities available that we will be more than happy to set up in room for your next stay. If you need extra water or towels just call, Housekeeping staff are available 24 hrs. Thank you for choosing Louisiana's Best Bet!

10/10 Excellent

Mario

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Been there lots of times
Stayed 1 night in Feb 2023

2/10 Terrible

Jill

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty. Low restaurants. Mostly closed. No shops. Smelled musty
Response from A. Fields on Jan 8, 2023
We want to thank you for your feedback and are sorry to hear your stay was not all it could have been. We hope you stay with us again and we can improve with help from the feedback we receive.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from A. Fields on Jan 8, 2023
Thank you for your feedback. We hope you stay with us again and thank you for choosing Coushatta Casino Resort.

10/10 Excellent

Kelsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful! The staff was very nice and helpful, the rooms were decently clean, drinks were quick and the steakhouse is delicious!
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly
Stayed 1 night in Nov 2022