외관

홀리데이 인 익스프레스 호텔 & 스위트 킹맨, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 403개" "
평점 8 - 좋아요. 1000개 이용 후기 중 317개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 156개" "
평점 4 - 별로예요. 1000개 이용 후기 중 82개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 42개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Ravi

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious and clean room with all the amenities needed. Breakfast was very good as well. Spa wasn't available. That would have been amazing after a tiring hiking trip, but all in all, a great experience and would stay here again.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Ravi,We are delighted to hear that you enjoyed your stay with us, particularly the spacious room and breakfast. We apologize for any inconvenience regarding the spa closure and appreciate your understanding. Your positive feedback is greatly valued, and we look forward to welcoming you back for another wonderful stay.

10/10 - 훌륭해요

Melissa

2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Melissa,We are thrilled to hear you had a wonderful experience at our hotel! If you have any details to share to help improve our services further, please don't hesitate to reach out. We look forward to welcoming you back soon!

6/10 - 괜찮아요

Lori

2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Lori,We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly regarding any concerns you may have had during your visit, so we can address them accordingly. We hope to have the opportunity to welcome you back in the near future.

6/10 - 괜찮아요

Roger

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
essentially, there was a lot of mixup at check-in, getting the wrong room, and then being placed with somebody that had the same last name and all this other stuff… I did actually do my booking for a day later than I should’ve, however, it should’ve been noticed and it was a whole thing. I thought it was lack of training, but the manager was amazing and took care of it. the concierge who checked me and I’ve been there over five months, great young man however, I think he needed this to help him see the importance of taking his job seriously. Other than all that great location close to the freeway, you do hear stuff but it’s close to the freeway for a reason.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Roger,We're glad to hear you found our location convenient. We appreciate your feedback and will make sure to address your concerns internally for future improvements. If you have any further feedback for us, please don't hesitate to reach out to our management directly.

6/10 - 괜찮아요

Heidi

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
Good Breakfast..
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Heidi, We are pleased to hear that you enjoyed our breakfast during your stay. We always strive to provide a variety of delicious options for our guests to enjoy. Your feedback is valuable to us. Thank you for taking the time to share your experience with us, and we hope to welcome you back in the future.

4/10 - 별로예요

Gwen

출장 여행
별로예요: 숙박 시설 상태 및 시설
Hotel was old and worn. Beds uncomfortable. Check in woman was unfriendly. The door had a gap that let light in from the hallway. People were very loud and rowdy in the hallways. Broken beer bottles in the parking lot. I wouldn’t stay here again.
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Gwen,We are sorry to hear that your experience did not meet your expectations. We value your feedback and will share your comments with the team for improvement. For any further assistance, please contact our management directly.

8/10 - 좋아요

OMARIS

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe area. Clean hotel. Water pressure in the shower could be better and please make sure the hairdryer works. Coffee and a full breakfast was delicious . Bed was very comfy! Worth the stay!
답변 제공: Manager 님, 2024년 3월 19일
Hello OMARIS,We are delighted to hear that you found our hotel to be clean and in a safe area. We appreciate your feedback regarding the water pressure and hairdryer and will share it with our team for review. It's great to know that you enjoyed our delicious coffee and full breakfast, and that you found the bed to be very comfy. Thank you for choosing to stay with us!

6/10 - 괜찮아요

Janet

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This property is in need of serious renovation in comparison to other Holiday Inn Express I have stayed at. It was dark and dingy. I would not stay here again.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Janet, We regret to hear that the property did not meet your expectations. Guest feedback is valuable to us, and we will share your comments with the management team for their review. Your experience will assist us in making improvements for future guests.

8/10 - 좋아요

Debbi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Debbi, We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please don't hesitate to reach out to us. Your feedback helps us improve our services to ensure a great experience for all our guests.

8/10 - 좋아요

Denna

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Denna, We appreciate you choosing to stay with us and we hope you had a pleasant experience. Let us know if there is anything we can do to enhance your future visits with us.

6/10 - 괜찮아요

Goitseone

2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Goitseone, We are glad to hear you enjoyed your stay at our hotel. If you have any further comments or feedback, please feel free to reach out to us. We hope to welcome you back again soon!

10/10 - 훌륭해요

rosa 님, wallington

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
cleanliness and friendly staff
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello rosa,Thank you for your feedback on the cleanliness and friendly staff at our hotel! We strive to maintain high standards of cleanliness and provide excellent customer service. We appreciate your kind words and hope you had a pleasant stay with us. If there's anything else we can assist you with, please don't hesitate to reach out to us.

8/10 - 좋아요

Wayne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 14일
Hello Wayne,We appreciate you choosing our hotel for your recent stay. We strive to provide a memorable experience and we're glad to see that you had a positive experience overall. If you have any feedback or suggestions to help us enhance our services, please do not hesitate to contact us. We hope to welcome you back soon for another enjoyable stay.

10/10 - 훌륭해요

Rajanikant

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
hotel stay is very good. Breakfast was good and served hot. Stayed here on way to grand canyon.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Rajanikant,Thank you for choosing our hotel on your way to the Grand Canyon. We appreciate your positive feedback on our breakfast and are pleased that it was served hot to your satisfaction. We hope you had a comfortable stay with us and enjoyed your visit to the Grand Canyon. If you have any additional comments or feedback, please feel free to reach out to our management team directly.

8/10 - 좋아요

Lynne

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Lynne,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to hear that you enjoyed your time with us. If you have any further feedback or suggestions, we encourage you to reach out to us directly so that we can continue to improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Kelley

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Kelley,We greatly appreciate your positive rating! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. We pride ourselves on providing excellent service and ensuring our guests have a memorable visit. If there is anything else we can do to enhance your future stays, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Joanne

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Single woman with my dog traveling cross country! This place is a good solid 4, amenities are good. Breakfast was great. The bed was so comfortable and the front desk staff worked hard to get me the room that I asked for! Housekeeping staff were friendly and funny! Check in and out was very easy the building is dated of course, the property is on a main drag in an older part of town, but inside the decor was clean, decorative, warm and inviting!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 2일
Hello Joanne, Thank you for choosing our hotel for your cross country journey! We're thrilled to hear that you found our amenities to be satisfactory and enjoyed our delicious breakfast. It's also great to know that the bed was comfortable and that our front desk staff provided excellent service in accommodating your room preference. Our housekeeping team takes pride in their friendly and humorous approach. We appreciate your understanding regarding the dated exterior and its location, but we're delighted that you found the interior decor clean, decorative, warm, and inviting. We hope to welcome you back in the future for another pleasant stay!

10/10 - 훌륭해요

Hefziba

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was on our way to California. Loved that it was right on Route 66, so we were able to site see there.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Hefziba,Thank you for choosing our hotel for your journey to California! We're glad to hear that our convenient location along Route 66 allowed you to make the most of your trip and enjoy the sites. We hope you had a memorable experience and look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Rajendra

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello Rajendra, We're sorry to hear that your experience fell short of expectations during your stay. We value your feedback and would appreciate it if you could reach out to us directly to discuss any specific concerns you may have had. We are committed to providing excellent service and would like the opportunity to address any issues you encountered. Please don't hesitate to contact us.

10/10 - 훌륭해요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 26일
Hello Gary,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience during your time at our hotel. We hope to welcome you back soon for another exceptional stay.

4/10 - 별로예요

Juan

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 25일
Hello Juan, We are sorry to hear that your experience at our hotel did not meet your expectations. We value all guest feedback and would appreciate it if you could reach out to us directly to discuss any issues you may have encountered during your stay. We strive to provide the best possible experience for our guests and would welcome the opportunity to address your concerns. Please contact our guest relations department at your earliest convenience.

8/10 - 좋아요

Greg

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Greg, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 - 좋아요

Vivian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shampoo and body wash containers are mounted much too high for anyone taking a bath. These should be lowered to make them accessible for people who shower as well as those who like to have a bath.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Vivian,Thank you for sharing your feedback regarding the placement of the shampoo and body wash containers. We appreciate your suggestion and will certainly consider it in our ongoing efforts to enhance the guest experience. We apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Maxwell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Maxwell,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We hope to welcome you back soon for another exceptional stay.

2/10 - 너무 별로예요

Candy

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in staff were nice , checkout guy didn’t help with our room issues . Breakfast was ok . Loud pipes all night and we got no sleep and we had court the next day . Work up to a cold shower . Sink blast so hard you get all wet !!!!!
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Candy, We appreciate your kind words about our check-in staff and breakfast. However, we apologize for any inconvenience you experienced during your stay. While we strive to provide a comfortable environment, we understand that noise disturbances can be frustrating. We recommend reaching out to our management team directly to discuss your room issues and the lack of sleep you encountered. They will be more than happy to assist you further.

6/10 - 괜찮아요

Han 님, Champaign

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Just an average level hotel, given its price it is a little bit expensive and old facility.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Han, Thank you for sharing your feedback with us. We appreciate your observations regarding the pricing and facilities. We constantly strive to provide a comfortable stay to all our guests, and we value your input. If you have any further comments or concerns, please reach out to our management directly.

10/10 - 훌륭해요

Lois

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We did have some neighbors upstairs making a lot of noise jumping or something but we were too tired and just fell asleep otherwise loved it Was clean and good price
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Lois,Thank you for your feedback on your recent stay at our hotel. We appreciate your kind words about the cleanliness and value. Our team is sorry to hear about the noise disturbance caused by other guests. We understand how important a good night's sleep is, and we will use your feedback to address the issue. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 - 훌륭해요

Lindsey

아이를 동반한 가족 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
All of the workers we had contact with were very nice and helpful. There was one day when our room didn’t get any attention (beds did not get made and no clean towels) My teenage kids were sad that the hot tub was not usable (it was in a separate room that was locked and we could see through the window that there was no water in the hot tub). Other then that, we would happily stay there again. Thanks Expedia, for helping us get a discount.
2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Lindsey,Thank you for choosing our hotel for your recent stay and for appreciating our staff's friendliness and helpfulness. We apologize for any inconvenience caused by the missed housekeeping service and the inaccessible hot tub. We appreciate your understanding and hope to welcome you back in the future.

2/10 - 너무 별로예요

david

연인과의 여행
별로예요: 직원 및 서비스
The reception staff were rude, untruthful and require retraining. Appalling.
2023년 11월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 19일
Hello David, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 8일
Hello Mark,Thank you for taking the time to share your rating with us. We appreciate your positive feedback and are delighted to hear that your experience exceeded expectations. We value your patronage and hope to welcome you back in the future for another exceptional stay.

10/10 - 훌륭해요

Erika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Hello Erika,Thank you for taking the time to write a positive review of your recent stay with us. We are delighted to hear that you had a great experience. It's always our goal to provide exceptional service and a comfortable stay for our guests. We appreciate your kind words and hope to welcome you back again in the future.

10/10 - 훌륭해요

Marilyn 님, Bella Vista

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access and the staff was super
2023년 11월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 4일
Hello Marilyn, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 - 별로예요

Darren

별로예요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 31일
Hello Darren, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 - 좋아요

Elizabeth

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a pleasant stay.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 31일
Hello Elizabeth,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The comfort and cleanliness of this hotel was the prominent feature. However, the breakfast left a lot to be desired. The eggs were overcooked (brown at the edges/almost inedible) and the muffins were stale. We’ve eaten at lots of hotels and my hubby designated this to be the worst. That’s pretty bad!
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Mary, Thank you for your feedback. We apologize for the disappointing breakfast experience you had. Our team will address the issues mentioned to ensure a better dining experience in the future. We appreciate your valuable input.

6/10 - 괜찮아요

James Frederick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Looking a little worn out and in need of a hard cleaning. Nice staff though, great breakfast. Tub faucet wasn't working properly, small TV. But overall I liked the Western decor and was comfortable.
2023년 10월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 21일
Hello James, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 - 좋아요

DONALD

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, employees wonderful, nice breakfast.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 20일
Hello DONALD,Thank you for your kind review! We appreciate your sharing how we met your expectations with our friendly staff, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

10/10 - 훌륭해요

Jamie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was a nice spread.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hi Jamie,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 - 괜찮아요

Mary

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Things inside the room, such as bed, furniture, etc were nice. The building is in need of maintenance. Water leaked all over our bathroom floor from a leaky toilet tank. The stairwell door kept staying open due to the door getting stuck on the tile floor. Good breakfast
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hi Mary,Thanks for taking the time to write in and express your thoughts and honest feedback. We are extremely sorry that your room had some leaking issues. We have shared them with our Director of Housekeeping and staff, and we have taken action to ensure we do not repeat these issues in the future. We do our best to maintain high standards and continually strive to improve our service. Comments like yours help us in this process, so we appreciate all your feedback. Thank you again for your patience, and we hope to have the opportunity to provide you with an even better stay on your next visit.

6/10 - 괜찮아요

Richard L

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property does need to be upgraded. Staff was excellent, but property shows it's age, in some places badly.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 6일
Hello Richard L, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

6/10 - 괜찮아요

Masanori

좋아요: 청결 상태
별로예요: 직원 및 서비스
セリグマン、グランドキャニオン観光前の中継ホテルとして最適な場所。部屋も綺麗。残念だったのは朝食。オムレツ、茹で卵、ベーコンが品切れで15分ほど待ったが、補充されなかった。
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello Masanori, Thank you for taking the time to share your comments regarding our hotel. We hope you will return so that we can provide you an even superior experience.

10/10 - 훌륭해요

Kathryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hello Kathryn,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 - 훌륭해요

Ergio

2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 24일
Hello Ergio,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

Cheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good all away around!
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 24일
Hello Cheryl,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 14일
Hello Cynthia,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 - 괜찮아요

Amy

출장 여행, 가족 여행
좋아요: 직원 및 서비스
Not worth the high rate
Arrived late at night, nice customer service. Advised elevators were out of service, gave us a first floor room. The door to our room was propped open when we arrived. Weird. Very dim lighting and old out of date room. Like maybe they hadn’t had someone stay in awhile. Would not stay here again.
2023년 8월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 8월 28일
Hello Amy, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 - 좋아요

Glenn

가족 여행
별로예요: 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 29일
Hello Glenn,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 - 좋아요

melanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 1일
Hello melanie,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 - 훌륭해요

STEFANO

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A little bit too far away from downtown, but still a food place to rest
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 11일
Hello STEFANO,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 - 훌륭해요

gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 12일
Hello gary,Thank you so much for the incredible rating. We look forward to your next visit.