고급 침구, 객실 내 금고, 책상, 노트북 작업 공간

홀리데이 인 익스프레스 & 스위트 킹스턴-얼스터, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 767개 이용 후기 중 570개" "
평점 8 - 좋아요. 767개 이용 후기 중 161개" "
평점 6 - 괜찮아요. 767개 이용 후기 중 16개" "
평점 4 - 별로예요. 767개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 767개 이용 후기 중 7개" "

9.8/10

청결 상태

9.6/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
괜찮은 편 I-87이용자는 출입이 쉽지 않음
대체로 무난한 편입니다. 직원이 친절하게 맞아 주웠고 더불 베드 방은 크고 깨끗하며 침대는 편하고 조식은 그런대로 괜찮습니다. 다만 저는I-87 N에서 내려 왔기에 호텔을 찾기가 쉽지 않았습니다. I-87를 이용하는 분들에게는 조금 불편할수도 있습니다.
2018년 10월에 1박 숙박함
답변 제공: John 님, 2018년 10월 31일
Thank you for staying with us. If you need help with directions in the future let us know! We know the best routes to get you here day or night. We hope you come visit again!

10/10 - 훌륭해요

Walter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet, comfortable beds and rooms. Nice buffet breakfast included. Just on the edge of the main big box shopping district.
2024년 5월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 5월 6일
Walter,Thank you for sharing your experience with us. We look forward to your next stay with us and wish you continued happy & safe travels.

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff responsible for the breakfast did an amazing job! It was unfortunate that the pool was out of service and when we arrived at 2pm, no room with 2 beds was available yet. However, within an hour, the front desk manager came to the lounge and said we could be checked in. Overall, very nice!
2024년 5월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 5월 6일
Andrew,Thank you for sharing your experience with us! Paul in breakfast is an amazing asset to us! We're so glad we were able to get you an early check in! We look forward to your next stay and wish you continued happy & safe travels.

8/10 - 좋아요

Tsun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 5월 4일
Tsun,Thank you for your review. We look forward to your next stay and wish you continued happy & safe travels.

10/10 - 훌륭해요

Nerissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was clean and also the staff was very professional
2024년 4월에 2박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 4월 29일
Nerissa,Thank you for sharing your experience with us! We're so pleased to hear our professional staff could provide you with clean and comfortable accommodations during your travels. We look forward to your next stay with us and wish you continued happy & safe travels.

8/10 - 좋아요

Karina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice
2024년 4월에 2박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 4월 15일
Karina,Thank you for your review. We look forward to your next stay with us. Wishing you continued happy & safe travels.

4/10 - 별로예요

Khaled 님, Somerville

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Blinds in the room were not working which meant that the room was always dark. Also desk chair was broken.
2024년 3월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 4월 1일
Khaled,We're so sorry to hear you did not enjoy your stay with us. Please feel free to contact the front desk with any issues you experience during your stay so that we may have the opportunity to fix so that you can thoroughly enjoy your stay. We hope you'll give us the opportunity in the future to show we can do better. Wishing you continued happy & safe travels.

10/10 - 훌륭해요

Anna

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was close to the road, very comfortable location, nice room and a very comfortable bed.
2024년 3월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 4월 2일
Anna,Thank you so much for sharing your experience with us! We look forward to your next stay with us and wish you continued happy & safe travels.

10/10 - 훌륭해요

Masaharu

2024년 3월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 4월 22일
Masaharu,Thank you so much for your review! We look forward to your next stay and wish you continued happy & safe travels.

8/10 - 좋아요

Steven

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was disappointed pool was closed. Other than that-a fantastic stay!
2024년 3월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 4월 1일
Steven,Thank you for your review! We are also sad about our pool closure and are working as fast as we can to complete the necessary structural repairs to get it back in service. We're so happy to hear you had a fantastic stay despite the pool closure. We look forward to your next stay and wish you continued happy & safe travels.

10/10 - 훌륭해요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was extremely kind, helpful and understanding as we came in late due to a prior incident at a previous hotel stay gone horribly wrong. HIGHLY RECOMMEND!!
2024년 3월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 3월 27일
Debbie,Thank you so much for your kind words and I will be sure to share them with the staff. We're so pleased to hear we could help you turn around what could have been a bad trip. We look forward to your next stay with us and wish you continued happy & safe travels.

8/10 - 좋아요

rosalva

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 11박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 3월 26일
rosalva,Thank you for sharing your review with us. We look forward to your next visit and wish you continued happy & safe travels.

10/10 - 훌륭해요

Heather

2024년 3월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 4월 8일
Heather,Thank you for your review. We look forward to your next stay with us.

10/10 - 훌륭해요

igor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
👍
2024년 3월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 3월 11일
igor,Thank you for your review! We look forward to your next visit and wish you continued happy & safe travels.

10/10 - 훌륭해요

Donna

2024년 2월에 2박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 3월 21일
Donna,Thank you for your review! We're so pleased to see you enjoyed your stay. We look forward to your next visit and wish you continued happy & safe travels.

10/10 - 훌륭해요

Colleen

좋아요: 편의 시설/서비스
Lovely hotel. Quiet. Comfy. Clean! Fresh and modern feel!!
2024년 2월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 2월 19일
Colleen,Thank you for sharing your experience with us! We're so pleased to hear you enjoyed your stay. We look forward to your next visit to our area and wish you happy & safe travels.

2/10 - 너무 별로예요

Deanna

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was beautiful but we got two rooms specifically for the pool and we were not informed that the pool wasn't operational when we checked and feel we should be reemburst some of the money.
2024년 1월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 2월 7일
Deanna,We are so sorry you did not enjoy your stay with us. We do have the pool closure uploaded in our system and apologize if it is not being pulled by third party sites. We would love to have our pool back open but unfortunately no one will do roof repairs in the middle of winter. We always recommend contacting the property directly to verify the hotels details as we cannot control third party site information.

10/10 - 훌륭해요

Frances 님, Watertown

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenience
2024년 2월에 2박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 2월 5일
Frances,Thank you for your review! We're so glad we could provide you with a convenient stay. We look forward to your next visit.

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and convenient to my business
2024년 1월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 1월 31일
Michael,Thank you for sharing your experience with us. We're so pleased we could provide you with a clean and convenient stay. We look forward to your next visit. Wishing you continued happy & safe travels.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Stay
The woman who greeted us at the front desk was very welcoming and friendly. The beds were very comfortable. It was such a nice treat to have a hot breakfast included. The pool was closed indefinitely. As a person with kids, it would be helpful to have this updated on website.
2024년 1월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 1월 25일
Anonymous,Thank you for your review! Thank you for your kind words about our staff and facility. We are terribly sorry about the pool. We have it posted on our brand website and were informed it was supposed to trickle down to the third party sites as well. I will have to look into this further. We look forward to your next stay & wish you continued happy & safe travels.

10/10 - 훌륭해요

Maria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff
2024년 1월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 1월 23일
Mario,Thank you for your review and your kind words about our staff. We look forward to your next stay with us and wish you continued happy & safe travels.

10/10 - 훌륭해요

MaryBeth

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 1월 16일
MaryBeth,Thank you for your review! We're pleased to see it looks like you enjoyed your stay with us. We look forward to your next visit. Wishing you continued happy & safe travels.

10/10 - 훌륭해요

Christopher

2024년 1월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 2월 5일
Christopher,Thank you for your review! We look forward to your next stay with us.

8/10 - 좋아요

David

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
A good 3 Star stay.
Overall a good experience. Front desk staff was outstanding. Room could use a deep cleaning on the rugs. Shower had some mold in the door track but I'm sure the cleaning staff gets paid next to nothing so it's understandable. Bathroom sink drain needs adjustment ant the toilet ran on occasion.
2024년 1월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 1월 8일
David,Thank you for sharing your experience with us! I will be sure to bring all of those maintenance issues to the maintenance departments attention. Please always feel free to reach out to the front desk with any issues experienced during your stay so that we may correct them immediately. We wish you continued happy & safe travels.

10/10 - 훌륭해요

Jaclyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 1월 8일
Jaclyn,Thank you for your review! We look forward to your next stay and wish you continued happy & safe travels.

8/10 - 좋아요

Jai

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was comfortable and clean. Sink would not drain, no maintenance available til morning, but it was fixed promply and properly. Wish I'd known the pool was closed indefinitely though.
2024년 1월에 2박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 1월 8일
Jai,Thank you for your review. We're so pleased to hear we could provide you with a clean and comfortable stay and get that pesky sink drain taken care of for you promptly as soon as maintenance arrived. We agree it is unfortunate that the pool is closed, and we are working as diligently as possible to get the roof repairs started as soon as the weather permits. We look forward to your next stay and wish you continued happy & safe travels.

10/10 - 훌륭해요

Karla

2024년 1월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 1월 8일
Karla,Thank you for sharing your experience with us. We look forward to your next stay. Wishing you continued happy & safe travels.

8/10 - 좋아요

CAMILO

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 1월 8일
Camilo,Thank you for your review! We look forward to your next visit. Wishing you happy & safe travels.

10/10 - 훌륭해요

Jacqueline

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 1월 8일
Jacqueline,Thank you for your review! We look forward to your next stay. Wishing you continued happy & safe travels.

10/10 - 훌륭해요

YING JIE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 1월 4일
Ying Jie,Thank you for your review! We look forward to your next stay with us. Wishing you continued happy & safe travels.

10/10 - 훌륭해요

Courtney

2023년 12월에 2박 숙박함
답변 제공: Rachel - General Manager 님, 2024년 1월 22일
Courtney,Thank you for your review! We look forward to your next stay and wish you happy & safe travels.

10/10 - 훌륭해요

Nhi

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staffs were friendly and helpful. Great hotel. Highly recommend staying here.
2023년 12월에 2박 숙박함
답변 제공: Rachel - General Manager 님, 2023년 12월 30일
Nhi,Thank you for your review and your kind words. We're so pleased to hear you enjoyed it! We look forward to your next visit. Wishing you continued happy & safe travels.

6/10 - 괜찮아요

Abe

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2023년 12월 27일
Thank you for your review. Have safe travels & happy holidays.

10/10 - 훌륭해요

실제 이용하신 고객

What’s not to love
Wonderful, clean, great breakfast.
2023년 12월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2023년 12월 25일
Thank you so much for sharing your experience with us! We're so pleased to hear you enjoyed your stay with us. We look forward to your next visit and wish you happy & safe holidays.

10/10 - 훌륭해요

Philip Nichols

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Congenial environment, breakfast better than expected, great exercise room, an attentive friendly staff. Phil
2023년 12월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2023년 12월 18일
Philip,Thank you for sharing your experience with us and your kind words. We appreciate your feedback. We look forward to your next stay and wish you continued happy & safe travels.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2023년 12월 18일
Kevin,Thank you for your review! We appreciate your feedback. We look forward to your next visit and wish you continued happy & safe travels.

10/10 - 훌륭해요

MARTIN

2023년 12월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2023년 12월 11일
Martin,Thank you for your feedback. We're so happy to see it looks like you enjoyed your stay with us. We look forward to your next stay and wish you continued happy & safe travels.

10/10 - 훌륭해요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, comfortable, good breakfast.
2023년 12월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2023년 12월 5일
Kimberly,Thank you for sharing your experience with us. We're so happy to see that you enjoyed a clean and comfortable stay and a good breakfast to start your day off right. We look forward to your next visit and wish you continued happy & safe travels.

10/10 - 훌륭해요

Arkadiy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2023년 12월 5일
Arkadiy,Thank you for your review. We're pleased to see it looks like you enjoyed your stay with us. We look forward to your next stay and wish you continued happy & safe travels.

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff and kitchen folks were so nice and friendly. Breakfast was yummy too so many choices. I would add more fruit though. Only oranges available.
2023년 11월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2023년 11월 28일
Elizabeth,Thank you for your kind words about our staff and I will be sure to share with them. We're so happy to hear you got to enjoy a yummy Express Breakfast with variety to start your day off right. Our apologies about the fruit shortage during your stay. We are working with our vendors to improve in this area. We hope to see you again and wish you continued happy & safe travels.

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice people, clean place, good condition.
2023년 11월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2023년 11월 28일
Elizabeth,Thank you for your kind words about our staff & facility. We look forward to your next stay with us and wish you continued happy & safe travels.

6/10 - 괜찮아요

Leslie

Staff were friendly and accommodating. The room was basic but clean. The toilet did not always flush.
2023년 11월에 2박 숙박함
답변 제공: Rachel - General Manager 님, 2023년 11월 28일
Leslie,Thank you so much for your review and your kind words about our staff. Sincerest apologies about the issue you faced with your toilet and thank you for bringing it to our attention. I have will have maintenance take a look at this right away.

8/10 - 좋아요

Erin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2023년 11월에 2박 숙박함
답변 제공: Rachel - General Manager 님, 2023년 11월 27일
Erin,Thank you for sharing your experience with us and for complimenting our friendly staff. We're so happy to see you enjoyed your stay with us. We look forward to your next visit and wish you happy & safe travels.

10/10 - 훌륭해요

Steve 님, Brooklyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friends and accommodating staff. Clean and comfortable room. EV charging was free, a great perk
2023년 11월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2023년 11월 21일
Steve,Thank you for sharing your stay with us and your kind words about our staff. We're so pleased to hear you got to enjoy the perk of our gratuitous EV stations. We look forward to your next stay and wish you continued happy & safe travels.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, convenient, easy stay
The rooms are clean, well lit and comfortable. The complimentary breakfast is well managed, it has eggs and bacon/sausage in addition to the usual continental fare. The desk clerks were all friendly and helpful. Even though I was not next to the elevator I found the walls to be thin, when my neighbor showered or flushed the toilet the sound came right through. The hotel is about a ten minute drive from Saugerties, which I found to be a friendly and charming town. It is easy to find free municipal parking behind the buildings and it is fun to walk around, sightsee and shop.
2023년 11월에 2박 숙박함
답변 제공: Rachel - General Manager 님, 2023년 11월 21일
Thank you for sharing your experience with us. We're so glad to hear you enjoyed your stay with us. We look forward to your next visit and wish you happy & safe travels.

10/10 - 훌륭해요

Toby S.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean. Good location. Friendly staff
2023년 11월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2023년 11월 21일
Toby S.,Thank you for sharing your experience with us. We're so pleased to hear our friendly staff could provide you with a clean and accommodating stay. We look forward to your next visit and wish you continued happy & safe travels.

10/10 - 훌륭해요

Robert

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
room was very clean and staff was very helpful. Bed was ssuper comfortable
2023년 11월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2023년 11월 16일
Robert,Thank you so much for sharing your experience with us! We're so pleased to hear you enjoyed your stay with us. We look forward to your next visit and wish you continued happy & safe travels.

10/10 - 훌륭해요

Alan 님, Hamilton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Welcomed warmly by Richard at the front desk. Provided all necessary info. Daily room service kept room straightened and clean. Comfortable beds. No complaints.
2023년 11월에 3박 숙박함
답변 제공: Rachel - General Manager 님, 2023년 11월 12일
Alan,Thank you for sharing your experience with us and your kind words about Richard. We're so pleased to hear you enjoyed your stay with us & we look forward to your next visit. Wishing you happy & safe travels.

10/10 - 훌륭해요

Candace

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is very friendly.
2023년 11월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2023년 11월 12일
Candace,Thank you for your kind words about our staff. We're glad to hear you enjoyed your stay with us and we look forward to your next visit. Wishing you continued happy & safe travels.

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was incredibly friendly, rooms were spacious, comfortable and clean. Breakfast was solid. I’ll stay here again for sure!
2023년 11월에 1박 숙박함
답변 제공: Rachel - General Manager 님, 2023년 11월 12일
Sarah,Thank you so much for sharing your experience with us. We're so pleased to hear you enjoyed your stay with us. We look forward to your next visit and wish you continued happy & safe travels.