테라스/파티오
예약 가능 여부 확인

HB 게스트 홈 여행 후기

3.5 out of 5
HB 게스트 홈
315 Dear Born Blvd, Waterloo, ON

이용 후기

5.8
평점 10 - 훌륭해요. 25개 이용 후기 중 7개" "
평점 8 - 좋아요. 25개 이용 후기 중 2개" "
평점 6 - 괜찮아요. 25개 이용 후기 중 5개" "
평점 4 - 별로예요. 25개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 25개 이용 후기 중 9개" "

6.4/10

청결 상태

6.0/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

2.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Canadalover

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not make booking of this place!
I booked this place for my husband as there was no other places to book. When my husband arrived with two super larger suitcases, he were informed that there was no rooms left and our room was canceled even though I confirmed my booking through Expedia and still got the confirmation number with him. you can imagine such tragic situation my husband had. He flight 15 hours from the other side of earth and but when he was arrived, he has no room nor nowhere else to go as most hotels are fully booked due to weekend. he asked the owner to pay taxi charge as he had to relocate to other hotel.but the owner said she has no responsible on that and told us to talk to Expedia. this is completely unacceptable and this guest house and Expedia completely ruined our first impression of Canada. My recommendation: Do not make booking of this place if you don't want to be in trouble when you visit in Waterloo.
2018년 8월에 2박 숙박함

2/10 - 너무 별로예요

Jihua

별로예요: 직원 및 서비스
I waited for about 2hrs in front of the property without anyone to take care the check-in. I made phone calls and texted, no response
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

NGALA

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Criminal, fraudulent, and not deserving of anyone's business. Should be put out of business. No one should risk or go through the experience we had!
2022년 9월에 1박 숙박함

6/10 - 괜찮아요

Cory

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and friendly staff
2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

Fred

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our room was cancelled 5 min. before we left.
2021년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was a pleasant stay had a nice room nice bed nice house all together
2019년 10월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was nice to have the comfort of a home, but we felt like we could not go anywhere but in our room - there was a pathway of carpets with a "welcome" mat at the entrance of each room The room on the picture was encumbered with mattresses and linen for other guests, I suppose... I did not see the TV.
2019년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very unfriendly staff. Bad communication due yo heavy accent. The room was not a available. No one there to check in even 20 min. after che k in time. Had to all many times, no call back. Left to find somewhere else to stay and got charged 1/2 price. Thief.
2019년 5월에 1박 숙박함
답변 제공: HB 님, 2019년 5월 26일
So sorry. You talked to me over the phone to cancel the reservation. So I gave room to someone else.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Helen is very nice. Room is super clean. I will be back if I visit Waterloo next time. Strongly recommend !
2019년 2월에 1박 숙박함
답변 제공: Helen 님, 2019년 3월 29일
Thank you so much for staying with us . Looking forward to host you again.

6/10 - 괜찮아요

Sam 님, Peterborough

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
If you are advertising a living room space it should be available not cluttered with items and rooed off from use. Checking in needs to be smoother as i needed to ho get cash from bank to pay. I assumed i had paid through expedia. Return of ny deposit was a nightmare yoo
2018년 8월에 1박 숙박함

10/10 - 훌륭해요

Bill 님, Waterloo Ont

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Close to Hwy 85 and Waterloo University. You will need to drive a little bit to get to the restaurants downtown but it is only an easy 10 minute drive. Farmer’s Market at St Jacobs is only a 10 minute drive to the north
2018년 8월에 1박 숙박함

4/10 - 별로예요

Mitsu 님, Kentucky

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
予約したのに部屋が用意されていなく、プライベートルームに宿泊する事になった。 23時近くにチェックインしたのでシャワーも使えず、最悪でした。
2018년 8월에 1박 숙박함

2/10 - 너무 별로예요

Christine 님, Lindsay, ON

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very disappointing Guest House
This is not a hotel. It is a house. I smelled terrible. The basement has a tenant with same entrance to house as "guests". There is no access to any seating area as the living room had furniture piled up with blankets on the pile with signs that read "off limits" and " do not use" There was a TV in a box in the living room as well but no TV for guest use. The kitchen had piles on the table and countertop that read. " Do not use" . It seemed like the owners were away for a while and just renting out rooms to unsuspecting guests as if it were a "hotel" but you couldn't use any furniture except the bed in the guest room. There were 3 bedrooms upstairs in the house and the guest room was small with a queen sized bed. The bathroom was dirty and was shared with the other rooms so no privacy. The owner had to meet us there as no one lived on the premises for us to pay. She looked at the toilet as she was showing us the room and facilities and flushed it as she said " Oh, it clean... no one use it" Then proceeded to take tissue and wipe off stains under the toilet seat . I could see the black mould in the toilet rim from the hall way.. we did not stay...
2018년 7월에 2박 숙박함
답변 제공: Helen 님, 2018년 8월 1일
This place for professional traveling for work, Parent visiting university kids. for a quality stay , Not suitable for a party I don't know why you take me personally and refuse to pay cancellation penalty. Anyway, thanks for your feedback.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Guest room with en suite in large house.
The bed was large and comfortable but the bathroom was not clean. The sink and shower had not been sprayed and wiped. Thankfully we had brought our own soap for the soaps provided were used. However the towels were clean and new.
2018년 4월에 3박 숙박함
답변 제공: Helen 님, 2018년 4월 23일
Thank you so much for staying with us.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place . Good people
Everything were good. Clean and good place to stay.
2018년 4월에 1박 숙박함
답변 제공: Helen 님, 2018년 4월 11일
Nice and clean guests, Would like to host you again . Thanks for staying with us.

10/10 - 훌륭해요

Yavuz 님, Waterloo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice, quiet and cozy..
Helen was a great host. She took care of everything in a good manner. Highly recommended.. Would love to stay again. Y
2018년 3월에 1박 숙박함
답변 제공: Helen 님, 2018년 3월 13일
Thank you so much for staying with us , It is enjoyable to host you at this beautiful guest house. looking forward to host you again.

2/10 - 너무 별로예요

College Kid 님, USA

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Turned away at the door
Me and my friend are two young female college students and we’ve never been to the area and we’re from the US so practically no cell service. I messaged the owner and told her we’d be arriving a bit later and she said that was fine. The traffic became crazy and we got there about half an hour later than expected. The owner was not there and the person that was told us we weren’t allowed in and barely made an effort to reach out to the owner. He told us just to cancel as we stood freezing on their doorstep. THE PRICE IS CHEAP BUT ITS NOT WORTH IT!!!
2018년 2월에 2박 숙박함
답변 제공: Helen 님, 2018년 4월 11일
Sorry, I don't know how to respond you, Just a miscommunication, I thought your group is party group. I was busy dealing with another party group, was trying to reject party group , was very frustrated on that night. I am truly sorry to hear You got stuck in Waterloo.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Frustration itself
Pros: -Clean room Cons: -Owner lied about my credit card not working and notified me of it the evening prior to my arrival date -Owner and family were quite loud upstairs from my basement guest room until 11pm during first night of stay -Caught three spiders during first night of stay -Had to purchase my own bar of soap -Bed was not made upon arrival -Washing machine's been on all night during second night of stay, that I needed music from my earbuds to fall asleep -Only one Rewards point was given when I stayed for three nights because there was a discrepancy in amount paid, for I had to pay a surcharge for having paid by a credit card. Currently under investigation to rectify such situation, during which Brian, one of the managers or hotels.com, spoke to me with an angry tone of voice as if I was the culprit for paying a different amount than listed on the booking
2017년 9월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We won't recommend this hotel to anyone, the host is not friendly.
2017년 9월에 3박 숙박함

10/10 - 훌륭해요

Kalpin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoy at HB
I enjoy stay at HB. They have very good relationship with customers. I fill like home. This place we meet lot of people.
2017년 8월에 7박 숙박함
I am so glad you enjoyed staying with us, I will continue improving my service, make sure everyone feel HB is guest 's own home.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
In Waterloo for 3 days
I arrived very late in the evening, the check-in was fine, as well as the welcome from the owner. There are three bedrooms sharing the same bath, The room and the bath were clean upon the arrival, but they have been never cleaned during my stay. There was only one soap and one shampoo in the bathroom, while the shower gel was diluted with water, thus completely inappropriate. Breakfast was not available before 10.30 am, and thus was not required. Unforeseen surcharge was applied ( 2.65% of the total amount) for payment by credit card.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay Here!! go to a hotel! Helen is crazy
The kitchen was dirty. Grease all over stove, no room to prep food on counter , the compost was very stinky, no tea towels or dish clothes. no hand towels, no lights in the living room. A tenant lives there and asked us to move our car from driveway so he could park in garage, so we parked on the street, and got a ticket. When we approached Helen, the land lady, she told us she would pay if we lied to hotel.com and say we cancelled the reservation so she would not have to pay fee and keep our cash. We refused to lie, and she would not pay for ticket

8/10 - 좋아요

Nathalie 님, Timmins Ontario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfort and value
Picking up our kids at the university and this was close, quiet, clean and owner was friendly and accommodating! I recommend especially if you need a place to get a good night sleep without all the extras!

10/10 - 훌륭해요

Not Provided

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함