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키치너 인 앤드 스위츠 여행 후기

2.5 out of 5
키치너 인 앤드 스위츠
4355 King Street E, Kitchener, ON

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1404개 이용 후기 중 596개" "
평점 8 - 좋아요. 1404개 이용 후기 중 419개" "
평점 6 - 괜찮아요. 1404개 이용 후기 중 208개" "
평점 4 - 별로예요. 1404개 이용 후기 중 100개" "
평점 2 - 너무 별로예요. 1404개 이용 후기 중 81개" "

8.0/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

youngkyung

2023년 8월에 2박 숙박함
답변 제공: Front Desk Reservation 님, 2023년 8월 10일
Thank You youngkyung for the excellent rating. Looking forward to a future stay.

8/10 - 좋아요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value hotel with obvious recent remodels. Easy access from the airport. Breakfast was medi-ocre, but about average for a value-hotel.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Vivian oi han

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

8/10 - 좋아요

James Ashe

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was brand new renovation and staff was friendly. Unfortunately there is heavy construction in the lobby causing lots of dust. The wait to check in was also long and we had to listen to hammer drills chipping up tiles in the lobby the whole time. Could barely hear the front desk staff. Noise did not carry in to room though. Might not have picked here if there was an indication there was construction while booking.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Kaitlyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is being renovated. The rooms are so nice. It feels like you’re the 1st to stay in the new room. Great and friendly staff.
2024년 5월에 1박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 5월 24일
Thank you, Kaitlyn, for sharing your experience. We look forward to seeing you again soon.

6/10 - 괜찮아요

Kristina

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
Rooms were ok for the price, but breakfast was really poor quality
2024년 5월에 3박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 5월 24일
Thank you for sharing our growing pains, Kristina, as we renovate the 1st floor breakfast area. Looking forward to trying again soon when our refresh is completed.

10/10 - 훌륭해요

Erin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although still under remodeling still an excellent hotel
2024년 5월에 3박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 5월 24일
Thank you for sharing our growing pains, Kristina.We appreciate the kind words.

8/10 - 좋아요

Lesley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the renovations are very nice. not much attention to safety e.g. non slip mat in bathtub or safety bar to enable getting in and out without falling. breakfast leaves a lot to be desired. powdered eggs, tough sausage and stale muffins need to be improved. coffee was good
2024년 5월에 1박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 5월 24일
No powder in those eggs. Muffins are individually packaged. Thank you for your feedback

4/10 - 별로예요

Lindsay

아이를 동반한 가족 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
The breakfast was very subpar. There was no blow dryer. A solid C lodging.
2024년 5월에 2박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 5월 24일
Blow dryers are available on demand. We're sorry breakfast didn't meet your expectations during our renovations to the main floor. We hope we can do better when all is complete.

8/10 - 좋아요

Imelda

가족 여행
좋아요: 숙박 시설 상태 및 시설
The comforter was so itchy and my legs was so red as I kept on scratching
2024년 5월에 2박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 5월 24일
Thank You for the feedback, Imelda

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 5월 24일
We appreciate the great score, Carol.

10/10 - 훌륭해요

jalal

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Clean
2024년 5월에 1박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 5월 24일
Thanks, Jalal, for the compliment. See you on your next stay.

6/10 - 괜찮아요

Zarka

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 5월 24일
Thank you for the feedback, Zarka. Let us know what we can do to improve in the future.

10/10 - 훌륭해요

Louise

연인과의 여행
Brand new room is immaculate!
2024년 5월에 1박 숙박함
답변 제공: Chad 님, 2024년 5월 13일
Thank you Louise for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 - 훌륭해요

Bill

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are recently renovated and nice
2024년 5월에 1박 숙박함
답변 제공: Chad 님, 2024년 5월 13일
Thank you Bill for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

8/10 - 좋아요

Erin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Has gone and is doing complete renovation….very well done .. I would have given five stars but breakfast was a little to be expected from renovation and the chairs to sit in were well worn but then again maybe hadn’t got around to get new ones..
2024년 5월에 1박 숙박함
답변 제공: Chad 님, 2024년 5월 10일
Thank you Erin for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care.

8/10 - 좋아요

Devika

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean property. Spacious clean room with comfortable beds. Breakfast can be improved.
2024년 5월에 1박 숙박함
답변 제공: Chad 님, 2024년 5월 10일
Thank you Devika for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care.

10/10 - 훌륭해요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've been a frequent visitor and been staying in this hotel whenever we are in Kitchener since 2018 and it never failed to always make us feel comfortable since from its old management to its new management. The covenience around the area has been our preference next to comfort. Highly recommended! The new management has done a job well done in upgrading the interiors of the hotel. It is more modernized and has a very well lighted rooms. Also the blackout curtains is literally black out. Hard to tell when its day or night unless we open them up. We will always keep on coming back there .
2024년 5월에 2박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 5월 6일
Thanks Donna for your repeated patronage. We are so happy that you enjoyed our property refresh. Looking forward to seeing you again.

10/10 - 훌륭해요

Alina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely clean, newly renovated hotel. Comfortable beds, courteous front desk staff, quiet environment for a good night sleep. Definitely recommend. We had a morning flight so the perfect place to sleep. Nice passion touch is the complimentary breakfast.
2024년 5월에 1박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 5월 6일
We are lucky to be in a fairly quiet area. With our new rooms and beds, it makes for great sleeping conditions. We have the easiest direct route to the airport from our hotel. Thank you, Alina, for your show of appreciation

10/10 - 훌륭해요

PAUL

좋아요: 청결 상태, 직원 및 서비스
Renovated room was much improved from past version.
2024년 5월에 1박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 5월 4일
Thanks Paul. We are glad that you enjoyed our newly renovated room. We are at a point now where all available rooms at Kitchener Inn and Suites are renovated rooms. We appreciate the feedback.

4/10 - 별로예요

Dileep

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 5월 4일
We are sorry that your stay was not up to your expectations. We wish that we could have had any issues brought to our attention during your stay. Please let us know any way we might improve your experience in the future.

10/10 - 훌륭해요

Mohamed

2024년 4월에 2박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 5월 24일
Mohamed, we appreciate the fine ranking. See you next time.

8/10 - 좋아요

John

2024년 4월에 4박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 5월 24일
Thanks for taking the time to rate us, John.

6/10 - 괜찮아요

Claire

연인과의 여행
좋아요: 청결 상태
Positives: Dan was a great concierge! (granted us late check out/early check in :) ) awesome location (close to lots of food), Breakfast was lovely and had tons of options/variety (yummy waffle maker). Bed was comfy and room was clean We were in one of the new King suites and noticed a number of things that could have been better- staff was very friendly but I got sick and ran a fever the first night and nobody was able to access clean sheets for us to replace on the bed the next day when we asked for some. Instead we ended up buying a tide pod from them and doing laundry ourselves - one out of 2 machines was broken, and then other said it was 2.50$ per load and only accepted quarters. We went to get quarters downstairs, but when went to start the machines and they required 4$ per load? so we went BACK downstairs where staff confirmed it's 4$ (despite the sign on the laundry machine that we had a picture of) and they didn't have enough quarters for us to buy to use the machine. Cost us 10$ to wash our own sheets and change the bedding for a 2 night stay... kind of odd- no reimbursement. Negatives: -we were met with "I don't know you can come back later to ask" on a few occasions by staff -no outlet at desk to use in our room --> used by light and phone already -no coat hangers- little closet (where we hung our formalwear but nowhere for wet coats) -water temp took ages to heat up/regulate (5 mins) -key card kept not working to open our room
2024년 4월에 2박 숙박함
답변 제공: Concierge Dan 님, 2024년 5월 3일
I wish I would have known about the sheet situation, I would have helped you out right away. (i didn't know that is what you were laundering) We will review our front desk training procedures, you should never get an " I don't know?" from our front desk staff. The charging station on the new desks is on the side of the desk away from the window, about 3 inches down, for all those reading this review. Thanks for your feedback and the compliment Claire.

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a newly renovated room. The blackout blind was the best I've ever seen!!
2024년 4월에 2박 숙박함
답변 제공: Chad 님, 2024년 5월 2일
Thank you Michael for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!

10/10 - 훌륭해요

Alicia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All renovated.
2024년 4월에 2박 숙박함
답변 제공: Chad 님, 2024년 5월 2일
Thank you Alicia for sharing your valued feedback with us. We hope to see you again soon. Take care.

2/10 - 너무 별로예요

Ar

2024년 4월에 1박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 5월 24일
So sorry that your experience did not live up to expectations. We hope you might consider us in the future, when our renovations are complete

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2024년 4월에 1박 숙박함
답변 제공: Chad 님, 2024년 4월 26일
Thank you Robert for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 - 훌륭해요

Maryanne

2024년 4월에 1박 숙박함
답변 제공: Chad 님, 2024년 5월 17일
Thank you Maryanne for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 - 훌륭해요

Hodari

2024년 4월에 1박 숙박함
답변 제공: Chad 님, 2024년 5월 17일
Thank you Hodari for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

6/10 - 괜찮아요

Jorge

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Chad 님, 2024년 4월 26일
Thank you Jorge for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 - 훌륭해요

Kim

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing and welcoming staff
2024년 4월에 1박 숙박함
답변 제공: Chad 님, 2024년 4월 24일
Thank you Kim for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 - 훌륭해요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Other than a new smell from the new carpet smell it was great.
2024년 3월에 1박 숙박함
답변 제공: Chad 님, 2024년 4월 23일
Thank you Julia for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 - 훌륭해요

Yan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at the front desk were very friendly and helpful. The kitchen stuff was very nice to give us early start after we explained the situation. Really appreciate it!
2024년 4월에 1박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 4월 22일
Thank you for the feedback Yan. We are glad you were able to enjoy the full hot breakfast.

10/10 - 훌륭해요

Ross

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our suite was clean and in good repair. Although the building was evidently undergoing renovations, it was still neat and tidy.
2024년 4월에 1박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 4월 22일
We are happy that our growing pains didn't interfere with you enjoying your stay. Thanks for letting us know Ross.

8/10 - 좋아요

Claudia

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
Room was very clean and comfortable.
2024년 4월에 1박 숙박함
답변 제공: Chad 님, 2024년 4월 19일
Thank you Claudia for taking the time to share your valued feedback with us. We look forward to hosting you again soon. Take care

10/10 - 훌륭해요

Nathan

fast easy and convenient
2024년 4월에 3박 숙박함
답변 제공: Chad 님, 2024년 4월 19일
Thank you Nathan for taking the time to share your valued feedback with us. We look forward to hosting you again soon. Take care

6/10 - 괜찮아요

Rosie

가족 여행
좋아요: 편의 시설/서비스
Good
2024년 4월에 1박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 4월 15일
Thanks Rosie we look forward to being better for you next time.

8/10 - 좋아요

Alison

2024년 4월에 2박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 5월 6일
Thank You for the good rating Alison. We look forward to perfection on your next stay.

10/10 - 훌륭해요

Kirsten

Great!
2024년 4월에 1박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 4월 15일
Thanks so much Kirsten. We are so glad that you enjoyed your stay.

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and friendly staff, great continental breakfast and close to the auditorium.
2024년 4월에 2박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 4월 15일
Our breakfast is a big hit since the addition of the waffle station. Thanks for the feedback Karen.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 4월 15일
Thanks for your kind rating. We appreciate your support.

6/10 - 괜찮아요

Dan

출장 여행
좋아요: 직원 및 서비스
TV reception was intermittent at times. Heat pump/furnace system required servicing, dirty and blew air no adjustment.
2024년 4월에 5박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 4월 15일
So sorry for your troubles Dan. We wish you would have contacted us during your room difficulties. We our reviewing our maintenance procedures and look forward to improving your experience.

10/10 - 훌륭해요

Sukhdev

좋아요: 청결 상태
Good
2024년 4월에 1박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 4월 15일
Thank you Sukhdev. We appreciate you taking the time topost your review

10/10 - 훌륭해요

Jennifer

Checkin was easy, staff friendly, room was a good size, very clean and modern. The lobby and decor was modern and appealing. Free breakfast was great! Lots of space for people. The little kitchenette space was very functional and there was good closet space. Washroom was a good size, clean, and updated. Bed was very comfortable and linens good quality. Furniture modern and clean. Definitely will stay here again and would highly recommend this hotel.
2024년 4월에 1박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 4월 15일
Wow! Thank you for the comprehensive and positive response Jennifer. We are so glad you enjoyed your stay.

8/10 - 좋아요

Aaron 님, Hillsdale

2024년 4월에 1박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 4월 15일
We look forward to attaining perfection on your next stay. We appreciate your feedback Aaron.

8/10 - 좋아요

Onome

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No good food and poor food management, staff don’t clean room on time
2024년 4월에 4박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 4월 16일
We are sorry that your stay did not meet your expectations. We are reviewing department guidelines in the areas of your concern.Thanks for the good rating.

8/10 - 좋아요

Sherryl

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I didn't like the orientation of room,upon entry bed was on right side of room.I prefer bed on the left side. Did not care for "omelets"not everyone enjoys onions & peppers in their eggs,cheese on the other hand would be great.Bacon to sausage ratio was good. Wasn't impressed with items getting low and not being tended to in a timely manner.All ice makers were out of order.
2024년 4월에 4박 숙박함
답변 제공: Front Desk Reservations 님, 2024년 4월 15일
On your next stay Sheryl we will definitely try to get your bed on the left side.

8/10 - 좋아요

Stephen

연인과의 여행
좋아요: 청결 상태
Under construction. Wish i knew this in advance. Also waiting for my 100.00 deposit to be refunded.
2024년 4월에 2박 숙박함
답변 제공: Chad 님, 2024년 4월 8일
Thank you Stephen for taking the time to share your valued feedback with us. We hope to see you again soon. All the best!

10/10 - 훌륭해요

Mario

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Chambre au 6e étage complètement rénovée et très belle ainsi que confortable. Bon déjeuner.
2024년 3월에 1박 숙박함
답변 제공: Chad 님, 2024년 4월 5일
Thank you Mario for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!