Terrace/patio

Reviews of Phangan Utopia Resort

3 out of 5
Phangan Utopia Resort
85/2 Moo 7, Chaloklum, Ko Pha-ngan, Surat Thani

Reviews

8.2

Very Good

Rating 10 - Excellent. 26 out of 69 reviews" "
Rating 8 - Good. 30 out of 69 reviews" "
Rating 6 - Okay. 8 out of 69 reviews" "
Rating 4 - Poor. 3 out of 69 reviews" "
Rating 2 - Terrible. 2 out of 69 reviews" "

8.0/10

Cleanliness

9.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

YANAGIDA

Liked: Cleanliness, staff & service
Beautiful!!!
Stayed 2 nights in Sep 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views and peaceful to relax
Stayed 4 nights in Aug 2023

8/10 Good

Ivan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is amazing. Some of the hotel equiptments are quite old.
Stayed 4 nights in Jul 2023

10/10 Excellent

john

Stayed 7 nights in May 2023
Response from Raymond Aung on May 18, 2023
Hello John Thank you for your review :)

8/10 Good

anne-marie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff super helpful and friendly. This property is a little far from the city therefore need to take taxis. They do offer free shuttle service to 3 nearby beach and pick up. Limited to 2 restaurants on the property as everything outside property is far. Located in the mountains with breathtaking view but lots of mosquitoes when seated outside at night. Kind hotel staff that offers bugs spray complementary. This property has excellent wifi and offers a shared workspace with offices.
Stayed 5 nights in Mar 2023
Response from Raymond Aung on May 18, 2023
Thank your for your review Anne-marie

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
The Phangan Utopia Resort is a fantastic property that you will no doubt be happy you stayed. The rooms have a view that is second to none. My room is on the side of a cliff and you can see the blue water down below. If that was not enough miles of beautiful mountains surround you. There is an outside rain shower and the jacuzzi bathtub is also outside but private. It’s not everyday you can soak in a bathtub outside listening to the birds and watching fish breaking on the blue water below. The staff is as good as it gets. The people are friendly and helpful in every way . I can’t say enough about the wonderful staff. They helped me with my luggage, made breakfast, cooked dinner, tended bar, cleaned my room and even rented me a motor bike. They also told me where to go and how to get around the island while providing me a map. On a personal level we talked and laughed at the 360 bar that they also ran. The 360 bar is 200 meters up from the resort and it is an amazing bar that has the best view on the island and maybe one of the best views in the world. The best I have seen. The sun sets over Thailand and the sky treats you with a different work of art each and every night. When I left, the staff booked my ferry and taxied me to the port. She helped me check in and waited until I was settled. This is one of those experiences that has made my life better. Thank you .
Stayed 3 nights in Jan 2022
Response from Raymond Aung on May 18, 2023
we are soo happy to hear that from you and hope you see you again! thank you so much

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Lynn/ Reception on Aug 28, 2019
Thank you very much for your kind feed back for us and we are very appreciated to service you all. We hope you are all have a safe trip home. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, clean modern hotel set ontop of a hill over looking the ocean = great view!! Excellent service from hotel staff. A short 100m walk to lookout/roof top bar which is a magical place to watch the sun set. Surrounded by some of my favorite beaches in Thailand. Breakfast was all you can eat buffet, good quality. Best bang for buck hotel A+
Stayed 1 night in Aug 2018
Response from Lin/Receptionist on Aug 8, 2018
Thank you very much for kind review for us for our team is wonderful to hear that you like our service and surround of the property we will make it more a good level service for our client in the future. We welcome back to paradise island next time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort...so wonderfull
It was amazing resort, i love it so much..good customer services,nice staff,food was very good also even a bit far but worth it..amazing view from the top..sure will come back again next time..
Stayed 3 nights in Nov 2017
Response from Tuey on Dec 1, 2017
Thank you very much for kind feed back for our team and hopefully to service you again next time. Have a beautiful day. Phangan Utopia Resort

10/10 Excellent

Lexi, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were lovely and helpful, the view was incredible, the pool was clean and had a stunning view and the uptopia fried rice from the restaurant was delicious. Loved being there and would visit Koh Phangan again just for that resort. Would highly recommend.
Stayed 4 nights in Oct 2017
Response from Natty, Reception on Nov 4, 2017
thank you for your review ,we hope that is best time for your vacation and then would be back again would become.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Quiet and pleasant.
Stayed 5 nights in Aug 2017
Response from Tuey on Sep 30, 2017
We appreciate your trust in our service.

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
mediocre room
Avoid room U11. It has a rock garden in the shower/bathroom and therefore it has cockroaches and other bugs crawling in and out of it. Shower spray very weak and bed was uncomfortable. One front staff is fantastic and the other (with glasses) needs to be fired. Beautiful views, good breakfast. Nice pool, but we only went to the beach (via scooter - you need a scooter here, it is not close to anything). We were there for live music at the 360 restaurant and it was excellent. We had to come back for one night and had a better room - no bugs, but bed was still not good. I would look for somewhere else next time.

10/10 Excellent

Kirsten Luck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favourite hotel in Koh Pha Ngan
I love Utopia so much. They treat me like family. I've been to Ko Pha Ngan 4 times and 3 out of my 4 times I stayed at Utopia, and the one time I didn't I regretted it so much! The resort is very clean, beautiful, has a great pool. It is a little far from the closest 7/11 but there is a free shuttle everyday by the hotel workers that will take you to the 3 popular beaches on Pha Ngan and then you can go to the 7/11 when you're at the beach. If you're looking for central Ko Pha Ngan and want to party and meet people at night then this isn't the place to go as it'll be hard to get home late at night. It is up a hill and taxis stop running early on the island.
Response from General Manager on Nov 7, 2016
Dear our beloved guest. Thank you for your stay with us for your family getaway and for sharing your experience with us. It is a pleasure to read that our entire team catered to your each and every need to create a relaxing, worry-free holiday. It is great that your visit to Utopia Resort was relaxing and that the is excellent. I have passed your comments on to our culinary team and I am pleased that they were able to provide the requested dish for you. It is small touches such as these define the service excellence we strive to achieve. thank you once again for making our resort your first choice for your holiday. It would be our sincere pleasure to welcome you once again in the future. With kind regards,

8/10 Good

dale

Liked: Cleanliness, staff & service
Killer views!
We enjoyed staying here. The views are amazing, the staff was genuinely friendly and the pool side happy hour was relaxing. We would return.
Response from General Manager on Oct 24, 2016
Dear our beloved guest. Thank you for your stay with us and for sharing your experience with us. It is a pleasure to read that your tropical getaway exceeded your expectations and that you found our secluded hideaway to be an ideal destination for relaxation. From the lush gardens of our private hillside to the service from our team to the cuisine at our restaurants and especially Mr.Anan and our entire team to create a memorable holiday. thank you for choosing Phangan Utopia Resort and we look forward to welcoming you back for your next retreat to our tropical hideaway. With kind regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
The view are beautiful and the staff are very helpful. They did have a few issues with the credit card machine so just make sure to have cash on you just in case. It was a really good hotel.
Response from Tuey on Sep 30, 2016
Dear our valuable guests: We do thank you for your big praise on a great room and most of our mindful and attentive staff. At the same time we are taking this chance to say we all regret for any causes upset you while you stayed with us. Please, your listening to note our information is our appreciation. Not to make an excuse but sorry for the circumstance made you were unhappy in some issue. For the part that we did it wrong, we will improve. For some certain event as mentioned above, we wish for your kind understanding. We really thank you for your remarks. It do help us see ourselves, and grow in good reputation. However, it will be really nice and our appreciative honor that you will let us know how you feel at the time you are with us. This give us a chance to explain, fix it promptly and make you feel better right away. If you still believe in us, please make your return here again. It will be our highest honor receiving your trust again. Best regards,

10/10 Excellent

Dyno, Boulder, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax in quiet seclusion
I stayed here for 3 nights recently & loved everything about it. The staff was always available to answer questions, the daily breakfast was a nice treat, the bungalows are cozy & clean, and it's situated in the peaceful northern part of the island.
Response from Lin (Manager) on Sep 8, 2016
Dear Dyno Greetings from Koh Phangan! Thank you for choosing our resort for your recent getaway. I am delighted to read that you had a relaxing and memorable holiday. It is always a pleasure to read notes such as yours and I am thrilled that you were impressed by the level of service from our associates as well as the thoughtful touches that greeted you throughout your stay. From the comfort of your room to the cuisine at our restaurants to the range of activities specially provided for you, it is great that each combined to create the perfect place for spending time with those closest to you. It was a pleasure to meet you during your stay and thank you for your nice comment. As our property, it is our mission to provide memorable stays for our guests and for all to support, from the bottom to the top, to ensure that becomes a reality. thank you once again for your stay. As returning to our property is the highest compliment we can receive as a resort, I appreciate you considering the dates for your future stay. We eagerly anticipate your return and to deliver another fantastic holiday for you. With kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would visit again.
I only spent 3 nights at this resort but wish it was longer. Great location with beautiful views of both mountains and the coastline. The 360 bar is only a short walk up the hill with a picturesque sunset view.
Response from General Manager on Aug 23, 2016
Dear Traveller, Greetings from Utopia Koh Phangan! Thank you for choosing our resort for your holiday and for taking the time to share your comments. I am thrilled to read that you had a good stay while enjoying the comfort of your jungle front. It is great that our service provided you with the perfect place to forget the outside world and to simply unwind. While we do have a host of complimentary activities on offer, it is common, and reasonable, that our guests just relax, soak in the tranquil ambiance and delight in peaceful days that slowly drift by. I regret to read of some of the drawbacks you have mentioned, we will discuss to improve our service. As a resort located in the jungle on top hill area of Haad Thong Lang Bay, naturally , fresh air , nature touch. Dear Anne, thank you once again for staying with us. As returning for another visit is the high compliment we could receive, we are honoured that you have already considered returning again for your future holiday. With kind regards.

10/10 Excellent

Mark, NH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place on the island get room j1 a it's a small house on a cliff side
Response from Tuey on Apr 30, 2016
Dear Mark , Thank you so much for stay with us and for support us on Expedia. we are appreciate to hear your enjoy to stay with us. if you come to stay with us again next time , i will show you our secret coast , because on the time you stay here , we didn't finish construct , but now it already finish , the pathway and ladder is good. so i guess it will be good place for you , for diving or snorkeling. Thanks again for stay with us. Best Regard

8/10 Good

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Tuey on Apr 30, 2016
Dear Matthew , Thank you indeed for your review and for taking the time to relay your valued feedback.It was certainly a pleasure to have had the opportunity to serve you and we look forward to your repeat visit in a not too distant future we hope. With Best Regards,

6/10 Okay

Riley , Colorado

Liked: Staff & service
Disliked: Room comfort
Nice view
The hotel has a great view point over looking the water. It is very isolated, very steep entry.
Response from Tuey on Feb 21, 2016
Dear Riley Thanks for taking the time to review and give your feedback . We appreciate reviews no matter the score as the feedback is how we continue to try to improve our service and the experience we can offer our Guests. We truly feel saddened by this review as there is little we can use for our improvement and we regret mostly that your experience with us wasn't what you were looking for and so we wish you better luck in the future. Warmest Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well run resort.
Best value on the island so far. Stayed 6 nights, wished we had booked longer, but they were full. The staff is obviously well trained in customer satisfaction....always friendly and available. Basic but free breakfast, and shuttle to near beaches makes up for slightly more remote location. Amazing viewpoint evening bar for sunsets. Also great views from restaurant and pool. Only problem was bathrooms...NO water pressure, only a dribble. Also, the only mirror is in bathroom with very little lighting...needs updating.
Response from Tuey on Apr 2, 2016
Dear our valued customer. greeting from phangan utopia resort. I hope that your journey home went well and was comfortable. Thank you so much to be our guest and for review us. Delighted to read that you had a wonderful stay with us. I take note of your comments regarding areas to be improved and will share with the team accordingly. Do let me know should plan to return as it will be our pleasure to welcome you back. Best Regard

6/10 Okay

Tim

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Tuey on Mar 12, 2016
Dear Tim We really do apologize that we cannot meet your expectation. During your stay, after receiving your complaints, we took immediate response to fix the problem for you and made sure you were happy. We will take your comment seriously to improve our resort. We will take on board your comments as we have also had this feedback before so it is certainly something we'll look at. Thanks. Take Good Care

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, fantastic views
Great stay from start to finish. Free pick up from the pier (but must pay for return journey Thb200 per person). We were upgraded to a pool view room. Rooms are comfortable and clean with good hot shower and good A/C. Good reasonably priced food and drink. Staff are very friendly and helpful. There is a free shuttle service to 3 of the local beaches if you decide not to rent a bike and hotel will organise taxis for you. The views from the pool and restaurant are stunning. Wifi in public areas but worked well. Resort is on a hill so not for someone with mobility issues. Would happily stay here again.
Response from Tuey on Dec 5, 2015
Dear Dawn , Thank you very much for use your time to review us. we preciously to here you are enjoyable while stay with us. we hope you will chosen us again , in your next vacation. Best Regard

4/10 Poor

George, Russia

Disliked: Cleanliness, property conditions & facilities, room comfort
won't stay here again, that'd for sure.
The room was very old, maybe over 20 year old and was very dirty there's no basic things like a hairdryer inside. The water pressure in the shower too weak takes a hour to clean away the shampoo. A lot of animals that nobody takes care of walking around. Some strange voice came from the wooden wall, maybe a rat. And a lot of ants and other things of this sort was traveling there everywhere. Nobody cleaned our room for 4 nights and mostly we was outside. The location is very bad far from evreything, the taxi super expensive starts from 200 baht, you should rent a motorcycle to get anywhere. The only good thing is the staff were very friendly and the restaurant was good and tasty. The guests there also was nice mostly couples.
Response from Tuey on Nov 14, 2015
Dear George , Thank you for your review and comments. it sadly to hear your problem while you stay here. sorry for you again for you inconvenience. we will take you comment to improve our service. we don't have any alibi. Thanks again for chosen us to be part of your vacation. sorry again for you trouble. we will try to not this problem happen again. Regard

8/10 Good

colin, Lami , Koh Samui

Liked: Staff & service, room comfort
Utopia????
The hotel is in a fabulous setting perched on top of a cliff overlooking the ocean with Koh Samui on the distant horizon. The TV was not as described and instead of an LCD was a very old CRT with only a couple of English speaking channels. There is no WIFI in the room. The staff were very friendly and polite. If it was not for the incredible views I would not be happy to pay more than 1,000 THB...it actually cost 2,100.Breakfast was ok but minimal....so called American consisted of 2 very small American style bacon rashers, two fried eggs and two undercooked pieces of toast. Only stayed 1 night so it was okay for that, but very isolated with little to do locally other than admire the views.
Response from Tuey on Oct 31, 2015
Dear Colin , thanks for your review. and we are sadly to hear your problem while you stay with us. Thank you again for chosen us to be part of your vacation. Regard

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Response from Tuey on Oct 17, 2015
Dear Guest Thank you very much for spend your time to review our resort at expedia. We look forward to welcoming you again in the future and to making your stay even more amazing in any way we can.

10/10 Excellent

Luke, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples retreat, but not a party place
This place was the perfect resort getaway. The rooms are private and the sea view ones have open bathtubs and showers overlooking the bay which are spectacular. The staff are friendly and the food is delicious. It is a long way from the party scene on the island so keep that in mind when booking for the full moon and/or jungle parties and taxi's can be harder to get. Overall its such a nice place, but more suited to a couple than a partygoer.
Response from Tuey on Oct 17, 2015
Thank you for choosing Phangan Utopia Resort for your recent stay in Ko Phangan. We’d be grateful if you our resort to be a part of your perfect trip. our resort is opportunity is for save nature for everybody. we will take your comment to improve service. Phangan Utopia will always welcome you , and another. Thanks again, and we hope you'll choose Phangan Utopia Resort the next time you're in Ko Phangan. Write your comment.

10/10 Excellent

Verified traveler

Liked: Staff & service
I had a great time here, unfortunately it was full so I only had one night.
Great view in pool view bungalow.
Great breakfast (no buffet but good options).
Nice view from pool.
Stayed 1 night in Jan 2024

8/10 Good

patrice

Stayed 2 nights in Nov 2022

8/10 Good

Philippe

Liked: Cleanliness, staff & service, room comfort
Accueil très agréable à l'Utopia. Ce resort est plus authentique que beaucoup d'autres, services proposés et à l'écoute des clients.
Stayed 4 nights in Aug 2019
Response from Lynn on Aug 15, 2019
Thank you very much for spend time feed back for us. We gladly that you were enjoyed to holiday with us and we are pleasure to service you again next time. Best Regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Dans l'ensemble, correcte, une vue sur mer exceptionnelle, le personnel très souriant et très agréable. L'établissement et chambres-bugalows sont vieillissants et le restaurant n'offre que très peu de choix au petit déjeuner. Pour autant j'y retournerais volontiers
Stayed 3 nights in May 2019
Response from Reception on May 30, 2019
Thank you very much for kind reviews for us. and We looking forward to service you again next time.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, también tienen transfer gratuito a tres playas diferentes de ida y vuelta
Stayed 1 night in May 2019
Response from Reception on May 12, 2019
Thank you very much for kind a good feed back for us we hope we will service you again next time and recommend our place to other. Many Thanks^^ and Have a good day

8/10 Good

Anastasiia

Liked: Staff & service, property conditions & facilities, room comfort
Отель хороший , видовой, на скутере весь остров доступен. Нет сушилки для полотенец и купальников а с учетом дождей это необходимость, была влажность высокая и нам пришлось сушить на лежаках у бассейна. Какие-то вещи забыли перед отъездом забрать Персонал не желает вникать в проблемы.попросили поменять подушку,сказали что нет свободных хотя отель был полупустой На крыльце вечно было много мусора из-за ветра, не подметали пока не попросишь убрать полностью номер.
Stayed 10 nights in Dec 2018

2/10 Terrible

M, Deutschland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mehr Schein als Sein. Wer Lust auf Gesellschaft von Spinnen und Ratten hat, ist hier genau richtig. Wir haben spontan für eine Nacht eingecheckt und wurden morgens um 6 Uhr von etwas großem, haarigen, an der Decke Klettertraining absolvierendem Getier (Ratte oder Riesenspinne) geweckt. Als wir wenige Sekunden danach fast nackt auf dem Balkon standen, entdeckten wir weitere Ratten (oder ähnliches) im Dach. Von Hotelpersonal war auf dem gesamten Gelände nichts zu sehen. Lediglich eine Scharr von Hunden, bellten und knurrten uns an. Auch der Rest der Anlage ist nicht sehr einladend. Im Essensbereich waren noch Reste vom Vorabend, alte Liegen samt verdreckter Auflagen am Pool, vergammelte Bauprojekte, laut quarkende Frösche und kleffende Hunde die gesamte Nacht. Wir wollten zumindest noch das Frühstück nutzen. Ein kurzer Blick auf den Obstteller ließ uns erschaudern, denn Dreck und Armeisen garnierten die Obstplatte. Die „warmen“ Gerichte waren kalt und auch der Rest des Essens war kein Gaumenschmauss. Auf die Frage, warum wir so früh abreisen, teilten wir mit, dass wir in der Nacht Besuch einer Ratte hatten. Dies wurde gekonnt ignoriert. Zwei positive Dinge zum Abschluss: Der Ausblick ist super und unser von Vögeln vollgekoteter Roller wurde gesäubert. Dennoch würden wir hier nie wieder buchen.
Stayed 1 night in Nov 2018

8/10 Good

rene, den helder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed resort met uitzicht over baai en bergen
Als je kamer met mountain vieuw boekt dan heb je boven buren die lawaai kunnen maken dus niet rustig slapen over het algemeen rustig resort met ruime kamers
Stayed 11 nights in Sep 2018
Response from K/Reception on Oct 25, 2018
Thank you for your review. Best Regards, Phangan Utopia Team

8/10 Good

Alex, Germany

Liked: Staff & service
Nettes Hotel auf einem Hügel
Insgesamt ein schönes Hotel. Manche Ecken sind etwas lieblos gestaltet oder in Arbeit aber in Summe ganz nett gemacht. Ohne Roller oder Auto ist man allerdings aufgeschmissen. Die Chefin und das Team der Rezeption waren supernett und hilfsbereit (bei einer Reifenpanne wurden wir abends direkt eingesammelt). Das Team im Restaurant ist träge, aber auch nett. Unser Zimmer U22 hatte einen tollen Blick über die Bucht. Sauberkeit war ok, man darf halt keine 5 Sterne Deluxe Sauberkeit erwarten. Auch Haustiere gab es. Versch. Geckos begrüßten uns in den Abendstunden. Wir fanden das aber eher niedlich als störend. Der Poolbereich ist nicht riesig, aber für die Anzahl der Gäste, die da waren ausreichend. Netter Barkeeper am Pool. Das Essen war in Summe lecker. Morgens ein abwechselndes Frühstücksbüffet und abends a la carte. Wir würden wieder hinfahren.
Stayed 8 nights in Aug 2018
Response from K/Reception on Aug 22, 2018
Dear Guest, Thank you for your kind review, we hope to service you again on your next trip to Phangan Island. Best Regards, Khaled A. Phangan Utopia resort

8/10 Good

Kristiina

Liked: Cleanliness, property conditions & facilities, room comfort
Decent stay but could have been much better
A bit far from everything, be prepared to pay a lot for taxi or rent a scooter. i had a poolside room, which was good (except for 2 cockroaches), but the poolside bar was open until midnight playing pumping music so not really ideal for the kind of relaxing i was looking for. The view was nice, pool clean, but also kind of useless because of loud renovations/ shrieking drilling noise from 10am-. Not good for relaxing, day or night. The restaurant staff was really unorganized, i had 5 different people serving me, you can guess the chaos that resulted.. so getting the food took ages. I spent about 2 hours in total in the restaurant, left right after eating, maybe 20mins of that they had a power cut, so you can count the speed of things from that.. mango Shake was great, Panang curry cold when delivered and rice came like 10 min after and was even colder, so i sent it back and had finished the curry without rice before they came with the replacement (another 10-15mins). The curry was also the worst Ive had in thailand. Ate there only once.
Stayed 1 night in Jan 2018
Response from K/Reception on Jun 3, 2018
Dear Guest, Thank you for your kind review, and sorry for our lack of service in the restaurant. We hope you come back to stay with us again on your next trip. Best regards, Phangan Utopia Resort

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Новый год в Утопии
Были в Utopia resort 5 ночей. Отличный вид из номера! Не понравилось, что не было новогодней программы
Stayed 5 nights in Dec 2017
Response from Lynn on Jan 14, 2018
Thank you for spend time your vacation on our nature resort in this year we try to made our customer happy but we know is not at all. Finally we glad to hear that you enjoyed to stay in my place.

4/10 Poor

Anna, Allgäu, Bayern

Disliked: Cleanliness, room comfort
Nicht nochmal
Die Bungalows sind recht alt und herunter gekommen, Klimaanlage macht laute Geräusche und tropft im Zimmer. Die Dusche ist für kleine Leute, ich bin 1,68 m groß und habe nicht darunter gepasst, außerdem hat das „Badezimmer“ überall Schimmel. Rollenverleih vor Ort, leider mussten wir bei der Rückgabe 1300 Baht bezahlen, für zwei Krazer die wir nicht verursacht haben. Transfer zur Full Moon und wieder zurück kann man auch im Hotel buchen, leider standen wir zu 8 am vereinbarten Treffpunkt und keiner hat uns abgeholt. Haben nichts zurück erstattet bekommen. Das einzig schöne ist die Aussicht beim frühstücken. Jedoch kein direkter Strandzugang und man ist auf einen Roller angewiesen. Außerdem wurde unser Zimmer trotz Schlüsselabgabe nicht gereinigt. Wir würden nicht nochmal hin.
Stayed 2 nights in Jan 2018
Response from Lynn on Jan 14, 2018
Thank you for come visit us and spend time your holiday anyway for the scooter is not from the hotel we just bring it for service to our client and we not strict for you all guys for come to share the room with you because normally the base is 2 people in the room also you very lucky to get a good deal with the accommodation. Please kindly understand us.

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017
Response from Tuey on Nov 4, 2017
Thank you for your review ,we hope that is best time for your vacation and then we would like to welcome you back again.

8/10 Good

Frances

Liked: Cleanliness, staff & service, room comfort
Nice place to stay
Ik vond vooral de douch zonder dak erg leuk. Alsof je in de natuur staat te douchen .
Stayed 3 nights in Oct 2017
Response from Tuey on Nov 4, 2017
Thank you for your review ,we hope that is best time for your vacation and then we would like to welcome you back again.

8/10 Good

PHILIPPE

Liked: Cleanliness, staff & service
Hôtel simple avec belle vue
Hôtel assez vieux Confort simple.Chambre sans déco ni placards !!! .Literie dure .Jolie piscine.En hauteur sur une colline loin des plages et de la route donc au calme mais rien autour.Il faut leur louer un scooter ou prendre la navette gratuite pour les plages ou un taxi .Nous avions un bungalow avec une belle terrasse et une belle vue avec une baignoire.Repas corrects et personnel assez sympathique.
Stayed 4 nights in Aug 2017
Response from Tuey on Sep 30, 2017
Thank you for your feedback , we hope you come back to using our service again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Tres belle vue
Genial
Stayed 9 nights in Aug 2017
Response from Tuey on Sep 30, 2017
Please note that your comment may take up to 72 hours to appear.

10/10 Excellent

Kine, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastisk hotell!
Dette er det beste hotellet jeg noen gang har vært på. Utrolig hyggelig personale. Så hjelpsomme. Ryddige. Perfekt beliggenhet. God frokost. Inkludert transport til 3 forskjellige strender. Gode drinker og god mat. Fantastisk !
Stayed 5 nights in Jul 2017
Response from Lin/Receptionist on Jul 25, 2017
Thank you so much for the best feed back for us. We are keep try to do the best service for our customer and hopefully you'll recommended our hotel to your friends and family and hope to service you again next time. Have a good trip ^^

6/10 Okay

Stéphanie, France

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Très moyen mais superbe vue.
Hôtel sans intérêt, sauf pour le vue. Infrastructure vieillissante, sans entretien et c'est vraiment dommage! C'est un joli hôtel sur photo et de loin.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel un peu a l écart mais reposant
tres bien
Response from Tuey on May 12, 2017
Thank you for your visit us and Thank you for all with the best review for us. We hope that service again next time.

6/10 Okay

L, Bordeaux

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Hôtel avec belle vue
L'hôtel est bien situé (coté calme de l'île) Chaloklum et haad salad à proximité. Le personnel est sympathique. La chambre est globalement confortable mais la propreté est moyenne. L'eau est coupée la nuit donc pour les toilette mieux vaut ne pas être malade.. La pression de douche est très faible. Le restaurant de l'hôtel est cher. Par contre le petit déjeuné inclut (buffet) est très complet et à volonté! La laundry est également un peu plus cher en passant par l'hôtel. Possibilité de louer le scooter et d'organiser le transfert vers le port avec l'hôtel.
Response from Reception on May 14, 2017
Thank you for visit us and Thanks for kind review is surly we make for develop in the future.

8/10 Good

Daphne, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mooi uitzicht, rustig.
Voor 2de maal kang verblijf hier. Fijne plek. Je hebt wel een scooter nodig. Gied eten in restaurant: zowel Thais als westers.

6/10 Okay

Pedro Luis, Madrid

Liked: Staff & service
Magníficas vistas pero descuidado
Podría ser un magnífico hotel, pero está descuidado. El encargado hace todo lo posible por atenderte bien, pero hay mucho Trabajo por hacer.
Response from Tuey on Jun 4, 2016
Dear Pedro Thank you for taking the time to write a review about our hotel. I'm so sorry for the bad experiences you had at my hotel. I'm glad that you also indicated your positive experiences regarding the reasonable Rates, the delicious food, polite employees and good location. We will do our very best to make you 100% satisfied if ever you decide to stay with us again. Thanks you for being our guest.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Séjour un peu gaché par le bruit du bar qui c'est installé sur le point de vue au dessus de l'hôtel mais cela a été rapidement arrangé par le personnel de la réception qui nous a changé de chambre. Les bungalows en bois sont beaucoup plus beau que les chambres en dur, beau point de vue depuis l'hôtel et personnel très serviable.
Response from Tuey on Mar 24, 2016
Dear Guest We are all saddened to receive this review. Saddened to hear that your holiday was disappointing and even more so to read that the main cause is due to loud music and accommodation. Our welcoming and caring attitude is what we pride ourselves on as can be seen from the majority of our reviewers comments and so it is shocking for us to hear this. What is hopefully positive for us is that you say you'd visit again. We're sure that if you did indeed check out other local options that you'd have a change of heart and really see the value we try to offer compared to other resorts in the area. We'd love to have the opportunity to give you a new feeling =)