“Stunning location ruined by appalling service, poor hygiene, and unprofessional staff
Koh Yao Yai Village Beach Resort offers breathtaking views, but fails catastrophically on basic hospitality. Our family stay in a 1-Bedroom Pool Villa was severely ruined by serious service failures, persistent cleanliness issues, and exceptionally rude staff.
The resort is isolated, leaving guests captive to on-site facilities. With a young child, activities are virtually non-existent beyond the pools.
Hygiene...
“Tag ikke hertil i lavsæsonen (juni). Vi var næsten de eneste gæster og derfor var der ikke stillet solsenge eller andet frem. Generelt føltes det meget som et spøgelseshotel, udover alle de håndværkere der gik rundt og renoverede hotellet. Der var derfor konstant byggestøj. Morgenmaden var desuden også dårlig i forhold til forventet, da de jo klart ikke stiller deres vante morgenmadsbuffet op til 5-10 g æster.”
“What a wonderful stay! They were so accommodating the activists, food and everything they offered was top tier. We travel a lot and this has been one of the best stays we have had throughout the 14 countries we have gone this year.”