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베스트 웨스턴 코코모 호텔 여행 후기

2.5 out of 5
베스트 웨스턴 코코모 호텔
1717 E Lincoln Rd, Kokomo, IN

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 82개 이용 후기 중 41개" "
평점 8 - 좋아요. 82개 이용 후기 중 22개" "
평점 6 - 괜찮아요. 82개 이용 후기 중 11개" "
평점 4 - 별로예요. 82개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 82개 이용 후기 중 2개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Antonia 님, Kokomo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Wayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So quiet and clean room. One suggestion would be smart tv's. I missed not having that.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Robert

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Took forever to get checked in although there were no issues. The whole place smelled bad.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Robert

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Jill- GM 님, 2024년 4월 26일
I'm sorry your experiencer with us did not rate higher. I would be happy to address any specific issues with you if you would prefer to contact the hotel directly

10/10 - 훌륭해요

Robert

2024년 4월에 1박 숙박함

8/10 - 좋아요

Elby W

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and kind
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Kelly

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for work
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Joseph

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Mary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tori G, and Tori from the overnight shift, we're absolutely wonderful! I had a late check-out for noon that Tori, from the night shift, arranged for me; she was so nice. After check-out, I still needed extra time, due to transportation, and I work remotely. I asked Tori G if it was possible that I wait in the lobby area for my transportation and allow me to continue using their Wi-Fi connection to work, with no hesitation, she said "absolutely, make yourself comfortable!" These two ladies went above and beyond for me, with such kindness, they have no idea how much this has meant to me. Life has been very hectic lately and not easy, and I can't thank them enough for being so accommodating and understanding. I will definitely be a repeat guest and refer friends and family to your hotel.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Kelly

2024년 2월에 5박 숙박함

10/10 - 훌륭해요

George

가족 여행
2024년 1월에 1박 숙박함
답변 제공: Jill- GM 님, 2024년 2월 18일
Thank you so much. We look forward to your next stay

4/10 - 별로예요

Sekyoung

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Low water press, water condition, room condition
2024년 1월에 5박 숙박함
답변 제공: Jill- GM 님, 2024년 1월 28일
I'm sorry you experienced poor water pressure. I can address this with ownership. I don't have any additional information regarding room condition. Our rooms were renovated just las January.

10/10 - 훌륭해요

BONNIE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Complimentary bottled water in room. Very clean. Nice employees.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Sandy

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hmmm, mixed emotions
While our room was very clean and tidy, the bed comfortable and several other pluses, the outlet in the bathroom sink area was defective and would not hold my curling iron and straightener cords...etc. I had to utilize the outlet across the room, which, because we had an early morning meeting, just added additional time and stress to our getting ready. When I told the manager at checkout, he just didn't seem to take note or really be interested...very nice, but, I seriously doubt that anything was fixed. Also, we found the big on-top-of-the-counter sink to unnecessarily take up way too much of an already small sink/counter area. There was very minimal room left to put small toiletry bag etc. We'll probably stay elsewhere next time.
2024년 1월에 1박 숙박함
답변 제공: Jill- GM 님, 2024년 2월 18일
We apologize for any inconvenience you experienced. We strive to make every stay the absolute best for all of our guests. We would look forward to another opportunity to provide your with excellent service.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay.
Pretty good stay. Chair in the roo. is pretty worn and looks bad in the otherwise nice room. Bathroom floor needed a little bit more attention in the corners. Loved the shampoo and body wash. It was a nice stay.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Kayla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The gentleman at the from the front desk was nice. The big thing was they called at 11 pm because they forgot what room they put us in.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Nate

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Abby 님, Galion

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The price was a bit high for what the hotel offered, in my opinion. We also had a handicap accessible room, but the shower pressure I wouldn't wish on anyone. The staff was never actually at the desk either. We always had to ring a bell and wait. Otherwise, not a bad little hotel overall.
2023년 10월에 2박 숙박함
답변 제공: Jill- GM 님, 2023년 10월 16일
Thank you for taking the time to give us a review. Our desk staff is also responsible for doing the hotel laundry, so they may have been attending to it. It could also be that one of the managers was simply in their office while covering desk. I will certainly address the water issue with ownership.

8/10 - 좋아요

Chris

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
For the most part the place was perfect it was clean beds were comfortable showers kinda sucked and i had trouble with the waffle maker and the customer service lady was short and snippy at me about it she was kinda rude really everything else was great i think it was nice place those were my only 2 issues
2023년 10월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was nice. Pool was closed. Wi-Fi was out. Breakfast left a lot to be disired, plan on eating out.
2023년 9월에 3박 숙박함
답변 제공: Chase 님, 2023년 10월 7일
Thank you for taking the time to respond! We apologize for the lackluster breakfast. We are working to make our breakfast better, and your response will help us do that!

4/10 - 별로예요

Chris

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Worst water pressure i have ever experienced!
2023년 9월에 2박 숙박함
답변 제공: Jill- GM 님, 2023년 9월 25일
On behalf of the entire Best Western I want to apologize for not exceeding your expectations. I will address your concerns with our ownership.

10/10 - 훌륭해요

Anton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Jill- GM 님, 2023년 9월 19일
Thank You!We look forward to seeing you on your next trip to Kokomo!

8/10 - 좋아요

Stacy

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Musty smell
The room was very musty! The smell never left. Every time we came in, whether we turned the air on or not, it still smelled musty! We did not know what to do.
2023년 9월에 3박 숙박함
답변 제공: Jill- GM 님, 2023년 9월 19일
On behalf of the entire staff, we apologize for not exceeding your expectations. We hope that you will allow us another opportunity on your next visit to Kokomo.

8/10 - 좋아요

Emily

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Okay property, the room had a weird smell.
2023년 9월에 1박 숙박함
답변 제공: Jill- GM 님, 2023년 9월 19일
On behalf of the entire staff, we apologize for not exceeding your expectations. We hope that you will allow us another opportunity on your next visit to Kokomo.

10/10 - 훌륭해요

William

2023년 8월에 5박 숙박함
답변 제공: Jill- GM 님, 2023년 9월 19일
Thank You!We look forward to seeing you on your next trip to Kokomo!

10/10 - 훌륭해요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Jill- GM 님, 2023년 9월 19일
Thank You!We look forward to seeing you on your next trip to Kokomo!

4/10 - 별로예요

Robert

2023년 8월에 6박 숙박함
답변 제공: Jill- GM 님, 2023년 9월 19일
On behalf of the entire staff, we apologize for not exceeding your expectations. We hope that you will allow us another opportunity on your next visit to Kokomo.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Jill- GM 님, 2023년 9월 19일
Thank You!We look forward to seeing you on your next trip to Kokomo!

10/10 - 훌륭해요

Robert 님, Homosassa

2023년 8월에 1박 숙박함
답변 제공: Jill- GM 님, 2023년 9월 19일
Thank You!We look forward to seeing you on your next trip to Kokomo!

8/10 - 좋아요

Vicki

2023년 8월에 1박 숙박함
답변 제공: Jill- GM 님, 2023년 9월 19일
Thank You!We look forward to seeing you on your next trip to Kokomo!

10/10 - 훌륭해요

Danielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 7월에 2박 숙박함
답변 제공: Jill- GM 님, 2023년 9월 19일
Thank You!We look forward to seeing you on your next trip to Kokomo!

10/10 - 훌륭해요

GLENN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
nice stay,, good front desk, need better service on maid service,,, one day no service had to go get towels ect, ice machine was always shy of ice,,, maybe 2 machines? great stay
2023년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Joe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, great service, nice breakfast.
2023년 6월에 3박 숙박함
답변 제공: Chase K 님, 2023년 7월 9일
Thank you Joe for taking the time to respond. We are glad you had a FIVE star experience here!

6/10 - 괜찮아요

Robin

가족 여행
It was just ok. I don’t think it’s worth what I paid… but overall it was just ok. The bed was comfy though so that’s good. The breakfast was just ok… not many options.
2023년 6월에 1박 숙박함
답변 제공: chase k 님, 2023년 7월 3일
Thank you Robin for taking the time to respond. We are sorry to here that your stay was not exceptional. Please feel free to contact us via phone number to tell us what we could do to make your next stay better!

6/10 - 괜찮아요

kurt

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
This is just a flipped hotel. The gave us a handicap room that smelled very musty. The shower had hair in it from the previous person. We won’t be back here again.
2023년 6월에 1박 숙박함
답변 제공: chase k 님, 2023년 7월 3일
Thank you Kurt for taking the time to respond. We are sorry to here your stay wasn't exceptional. Feel free to contact us via phone number to tell us what we could do better on your next stay.

8/10 - 좋아요

Bradley

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Hotel was nicely remodeled but breakfast was not very good. Eggs were cold, gravy had no flavor, & sausage tasted like it was reheated from previous day. Beds were comfy and it was relatively quiet, even though there was a couple youth baseball teams there.
2023년 6월에 1박 숙박함
답변 제공: chase k 님, 2023년 6월 20일
We are sorry to here about your breakfast experience, we as a team will work harder to keep breakfast as fresh as possible. We are glad to here you enjoyed the rest of your stay, and hope to see you in the future!

6/10 - 괜찮아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Decent, would probably stay again next year
The hotel was good. Room size was very nice. The only complaint I have, there was no grip in the bathtub and one of us slipped/fell while taking a shower. Luckily not seriously hurt and had to use one of the towels in the tub for grip. Gym was decent and the hotel was conveniently located.
2023년 6월에 3박 숙박함
답변 제공: chase k 님, 2023년 6월 21일
We are sorry to hear about your fall, and we are looking into getting grip put in to prevent an incident like this again.

10/10 - 훌륭해요

Tina

좋아요: 청결 상태, 직원 및 서비스
Everything was great
2023년 6월에 1박 숙박함
답변 제공: Chase K 님, 2023년 6월 14일
Thank you for the five star rating Tina! We hope to see you stay with us again!

8/10 - 좋아요

NANCY

2023년 6월에 1박 숙박함
답변 제공: Chase K 님, 2023년 6월 14일
Thank you for taking the time to respond, and we hope to see you again!

6/10 - 괜찮아요

Brian

2023년 6월에 1박 숙박함
답변 제공: Jill- GM 님, 2023년 6월 16일
Thank you for taking the time to give us your feedback. We value your input and take it very seriously

10/10 - 훌륭해요

Jenifer

2023년 6월에 1박 숙박함
답변 제공: Chase K 님, 2023년 6월 14일
Thank you Jennifer! We are glad you had a great stay and we hope to see you again!

8/10 - 좋아요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really nice and great value
Hotel was nicer than expected! Clean and newer remodel done which is lovely!
2023년 6월에 2박 숙박함
답변 제공: chase k 님, 2023년 6월 12일
Thank you for your response, we are happy that you enjoyed your stay with us! We hope to see you again.

10/10 - 훌륭해요

Dawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean, fresh, quiet. Great breakfast.
2023년 5월에 1박 숙박함
답변 제공: Jill- GM 님, 2023년 5월 29일
Thank You! We look forward to your next visit

6/10 - 괜찮아요

GREGORY

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
New and Clean
This hotel appears to be relatively new. That probably explains why it appears to be really clean. The stay was fine -- we arrived late and left early -- only needing a place to shower and sleep after a long day of youth sports. The hotel is pretty overpriced for what it acually is. With taxes and fees were were around $177. We were there for < 10 hours. I think it's literally a crime how even 2 and 3 star hotels are overcharging customers post COVID. We travel a lot for youth sports. 3 years ago this room would have been $85. Hotels are doubling prices and cutting services. Not sure how they are able to get away with it. Sometimes when you give people to be at their worst -- they won't disappoint.
2023년 5월에 1박 숙박함
답변 제공: chase 님, 2023년 5월 18일
Thank you for the rating. We are sorry we did not meet your expectations. We hope to see you stay with us again!

10/10 - 훌륭해요

Mario

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was great the only thing i would change is the breakfast. The egg and sausage was nasty especially how it was sitting in water
2023년 5월에 2박 숙박함
답변 제공: chase 님, 2023년 5월 18일
Thank you for the 5-star rating Mario! We are sorry to hear your dislikes with our breakfast. We will find a way to fix this problem and hope to see you stay with us again!

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Chase K 님, 2023년 5월 8일
Thank you for the rating Michael! We hope you stay with us again!

10/10 - 훌륭해요

Ryan

2023년 4월에 3박 숙박함
답변 제공: chase - Assistant General Manager 님, 2023년 5월 2일
Thank you Ryan for your rating! We are looking forward to your future stays with us here at Best Western Kokomo!