There are two elevators, one for odd numbers. One for even numbers. The wait for both elevators are forever. You are required to go to level sixteen to check in. And then depending on which floor they put you on, you may have to go back down and use the other elevator. Upon arrival, I booked a day earlier so that I could check in at eight o'clock in the morning. Because that was when my flight was in, they asked for a hundred and seventy dollars. Cash deposit, even though on expedia said it was only a hundred. The room they gave me was on the thirteenth floor and when I went to the thirteenth floor the room was small, but the worst part was that the dead bolt on the room did not work. As a solo traveler, I did not feel safe, so I went back up to reception and said I wanted either someone to fix the deadbolt or to be moved to another room. The receptionist told me that if they were to fix my dead boat, they would be required to fix everyone else's dead bolt. And then she told me there was no other rooms available for me to go into. So I went back to expedia, to attempt to get a refund or get a solution. This mansion is considered the most dangerous and ghetto building in hong kong. Expedia, talk to management, then management wanted to talk to me. The first manager said there was nothing they could do. So I said, I wanted a refund, and then I guess the owner came and eventually found a room with a deadbolt for me. Sheets were stained, towels were stained.