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노붐 하우스 여행 후기

4 out of 5
노붐 하우스
24 Straszewskiego St., Kraków, Lesser Poland

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 243개 이용 후기 중 113개" "
평점 8 - 좋아요. 243개 이용 후기 중 101개" "
평점 6 - 괜찮아요. 243개 이용 후기 중 19개" "
평점 4 - 별로예요. 243개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 243개 이용 후기 중 4개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

choi 님, 체코

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
괜찮은 숙소에요^^
숙소가 오래되어서 엘리베이터가 없고 트램이 지나갈 때마다 지진이 난 것처럼 흔들렸어요. 하지만 메인광장 및 바벨성과 가까운 등 접근성이 만족스러워요. 직원이 실수를 하기도 했지만 바로잡는 것이 오래걸리지 않았고, 남자 직원은 짐을 들어주고 택시를 불러주는 등 편의를 위해 노력해주었습니다.
2018년 1월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Nice, once you can check in...
I arrived 5 minutes after the staffed check-in time of 5pm, but I don't think it'd matter, I didn't see anyone at their reception my entire stay. If you're unlucky enough to miss reception, like I was, you'll need to call to a local Krakow number to get instructions over the phone. I'm not sure how this would work if you don't speak either Polish or English. The street it is on has a fair bit of noise, their phone lines are terrible, and it is incredibly difficult to hear/understand their directions. All of the instructions given could have been provided via email ahead of arrival and reduced the stress of check-in by an order of magnitude. I would hate to attempt check in late in the evening. I saw another review complains about the floor boards and thought they might be exaggerating... Nope. Not only do you hear your every step but anyone in a nearby rooms, too. All of that said; it's a very convenient location, well priced, with nice facilities in the room (desk, air-conditioning, clothes racks, etc). There's near by cheap places to eat breakfast as well as all your usual tourist attractions.
2023년 9월에 4박 숙박함
답변 제공: MARTYNA KUREK, ACCOMMODATION HOST at NOVUMHOUSE. 님, 2023년 10월 22일
Dear Guest,Thank you for taking your time to write the review! We are delighted to hear you enjoyed our location in the heart of Kraków. As you mentioned, our reception is mostly operated by phone. We understand that for some people it might be difficult to understand our directions - that is why we have prepared instructions that we send to our guests on the day of their arrival. However, for some reservations we do not have telephone numbers or e-mail addresses provided by the booking site. It is important to reach out to us ahead of arrival so that we can contact you. We are also very sorry for the noise that you have experianced. We hope to have the opportunity to provide you with an even better experience in the future. NOVUMHOUSE. CLOSER TO PERFECTION. EVERY DAY.Kind regards, MARTYNA KUREK, ACCOMMODATION HOST at NOVUMHOUSE.

10/10 - 훌륭해요

Martyna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the property, very clean tidy and spacious. Also a prime location of krakow.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Sonja

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rundrum zufrieden - super Haus
Wunderschön gelegen, sehr nettes Personal, tolle Verkehrsanbindung zum super Preis.
2023년 9월에 5박 숙박함

10/10 - 훌륭해요

Kasia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Safe and clean
2023년 7월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 5박 숙박함

10/10 - 훌륭해요

Chloe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was lovely and clean, the shower pressure is amazing, it is conveniently located so close to Old Town with transport close by and we even had a balcony. You didn’t really see any staff but it was all safe. My only negatives would be 1. So many stairs, 2. The pillows are short instead of long but I don’t know if this is a polish thing, 3. If you are a light sleeper you can hear the trams going by outside throughout the night. My suggestion would be to get a table and chairs for the balcony but honestly it was a great stay and would definitely stay again!
2023년 4월에 2박 숙박함

8/10 - 좋아요

Janine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Uns hat die Unterkunft gut gefallen. Das Zimmer ist nur echt klein gewesen.
2023년 4월에 3박 숙박함

6/10 - 괜찮아요

Oskar

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 4월에 4박 숙박함

8/10 - 좋아요

Mark

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 3박 숙박함

8/10 - 좋아요

Peter

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Infobrist
Undermålig information vid incheckning. Kod till entrédörren fanns inte med, man talade inte om att boxarna med nyckel finns på andra våningen, Lägenheten finns på 2:a våningen men det är så högt i taket så i praktiken är det 3 eller 4 våningen, lite svårt för äldre människor. Någon hiss finns inte.
2022년 11월에 3박 숙박함

4/10 - 별로예요

Elsy 님, Jacksonville

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
If you are looking for hotel like accommodations, this is not the place for you. This was more like a flat/apartment. We did not see the reception personnel once. We tried calling using the phone they had in the “lobby” and it would not connect. We did not have any coffee pods for day 2 and fortunately we saw a housekeeper and were able to get some. The pillows were horrible. It had no elevator, which we knew would be the case, but it was a challenge getting our luggage up since we had to go up five flights of stairs. They mentioned there was a continental breakfast but we could not find it. Overall, we were disappointed and expected much more. Now, as far as location goes, this place was great. Very close to everything. We walked nearly everywhere.
2022년 6월에 3박 숙박함

8/10 - 좋아요

Michele

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Posizione ottima, struttura molto confortevole anche se priva di ascensore.
2022년 4월에 2박 숙박함

8/10 - 좋아요

Patrycja

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent location, really close to the old town. Self-check in was easy. It was rather loud in the apartament due to tram tracks right outside of our windows but I believe that is the cost of staying in the city centre. Decent Smart TV was a nice touch. Comfortable bathroom and kitchenette. My only complaint would be that at the time of booking I wasn’t aware that they will want to pre-approve the payment a week before our arrival, especially with free cancellation as our chosen option (and before our time to cancel the booking has passed). I could not find that information in any of the confirmation emails I received after booking or in the place’s policies. The way it was worded when I was booking the apartments I was led to believe that I will pay at the check in. Only found out about the need for pre-approved payment when they couldn’t secure money from my account and I received an email that if it is not resolved I will loose my reservation (at that point the same rooms were at twice the price of my booking). That caused some stressful moments but thankfully was resolved easily. I understand that the physical reception was closed due to covid-19 but I think information about pre-approved payment should be made clear to customers at the time of booking. Overall I would definitely recommend this place if you’re staying in Krakow for couple of days.
2020년 9월에 4박 숙박함

10/10 - 훌륭해요

Johannes

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Alles wunderbar!
Tolles und wunderschönes Zimmer, super Bett, gute Dusche, Sauberkeit 1A. Preislich hervorragend. Lage sehr zentral.
2020년 7월에 3박 숙박함

10/10 - 훌륭해요

Morten

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mycket snabb incheckning
2020년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had to leave the hotel after Poland was put on lockdown due to coronavirus, the staff were more than happy to assist us in instructions on how to leave the country. All this aside, we were in love with the place almost instantly, we felt right at home, rooms were spacious to stay they were small rooms and could not fault them in any way. Clean and lots of personal touches added to the rooms, we will be returning later on in the year to this exact accommodation once again as we could not imagine staying anywhere else, great location!!
2020년 3월에 2박 숙박함

8/10 - 좋아요

GK 님, Toronto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall a good stay. Clean and convenient though fairly basic. Staff was helpful. Bed not the most comfortable.
2020년 2월에 3박 숙박함

8/10 - 좋아요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great!
Nice apartments style rooms with a very clean modern kitchen with all facilities. We left a big box of English tea bags and milk for other guests but stick a few essentials in your case to save having to buy when your there. Perfect location
2020년 1월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 3박 숙박함

8/10 - 좋아요

Anne Mette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함

10/10 - 훌륭해요

mika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 3박 숙박함

8/10 - 좋아요

Jean Claude

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Appartement très bien placé et très confortable
L'appartement est très spacieux, confortable, très bien équipé, entièrement rénové; literie confortable, partie cuisine fonctionnelle et bien équipée. Très bon emplacement au centre historique; calme, avec un petit parc et des arbres sur l'arrière. Petit bémol pour les séniors, l'accessibilité: c'est un 2ème étage sans ascenseur, mais les escaliers sont agréables et d'accès faciles.
2019년 10월에 2박 숙박함

8/10 - 좋아요

Alexander

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good location - good for the price
It’s not a fancy place but it’s good for the money. And also quite conveniently located.
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

Päivi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loistosijainti
Sijainti loistava, siisti ja hiljainen majoitus. Erittäin hyvä wifi.
2019년 10월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Huone oli sellainen kuin luvattiin. Todella siisti ja puhdas. Palvelu oli ystävällistä. Aulan keittiöstä oli mukavaa ottaa kuppi kahvia tai teetä.
2019년 9월에 3박 숙박함

8/10 - 좋아요

keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient, convenient, convenient.
Immaculately clean, attention to details, fantastic location just outside of Old Town. Everything within walking distance. Front desk extremely helpful and nice when we had questions about the surrounding area. Compact space with plenty of hot water and good water pressure in the shower. Bed was comfortable, I wasn't a fan of the pillows, my wife didn't mind them (personal preferences). Construction on the exterior of the building right by our window was the only thing keeping me from giving this place a perfect score. We were instructed to not turn on the A/C due to the construction, and it was quite warm in the small room while my wife was blow drying and flat ironing her hair (and to be fair, I think it was a bit warmer than usual for this time of year here). We did open the windows, but they were soon taped shut so we could not open them any more. Construction begins at 7am, which put any ideas of sleeping in "to rest." No construction on the weekend. For those light sleepers, like myself, the local train runs all night and our room fronted the road in which the train ran, though less often after midnight. Earplugs were provided (one of the many "attention to details."), which don't do me any good Overall a fantastic stay, I just could've done with less noise as I am a VERY light sleeper.
2019년 9월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 7월에 3박 숙박함

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Skøn hotellejlighed meget central beliggenhed
Skøn hotellejlighed meget central beliggenhed. Det var pænt og rent. Hjælpsomme medarbejder i receptionen.
2019년 7월에 3박 숙박함

8/10 - 좋아요

Mie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Recommendable stay in central Krakow
Flexible check in. Very clean, well equiped. As expected a lot of street noise given the central location, however ear pluggs are available. The only issue is the internal noise between the rooms and the hall, we could hear the neighbours chatting
2019년 7월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location was excellant, walking distance to main sq. market and castle. Safe area opposite the universuty abd park.
2019년 7월에 4박 숙박함

10/10 - 훌륭해요

Line

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Although we knew there was no elevator it should be made clearer that the hotel rooms are only on the top two floors. We climbed 72 stairs several times each day. Unfortunately the city decided to work on the tram tracts outside our side of the building each night we were there. The noise was deafening and we were awake all night for both nights. The room was lovely and the staff very courteous but the experience was not positive.
2019년 7월에 2박 숙박함
답변 제공: Jan 님, 2019년 7월 18일
Thank you very much for your feedback. We are pleased that the room and our staff’s service keep up with your expectations during your recent stay but we are also very sorry about noise and room location. Our Guests always get information that there is no elevator in the building, but we are ready to help withthe luggage. What is more, despite of the fact, that our working hours are from 9 a.m. till 5 p.m., but we are always available 24 h by phone. Satisfaction of our Guests is our main priority and we try to do all our best to make the stay in Novum House pleasant and cosy. We encourage our Guests to keep us informed about all situations that may have impact on their comfort. We appreciate your suggestions about the noise from the street, that is why we decided to equip our rooms with earplugs. We would like to apologize one more time for all inconveniences that took place during your stay. We are looking forward to meet you again in our hotel.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Karusta ulkokuoresta huolimatta huoneisto oli todella siisti ja hyvällä paikalla.
2019년 7월에 4박 숙박함

10/10 - 훌륭해요

Erika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and quiet apartment
Nice place with friendly staff. Very clean and well maintained. Good location to explore Krakow old town. Parking is a bit difficult though, but we were lucky to find a spot on the other side of the block.
2019년 6월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2019년 6월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Erinomainen sijainti. Erittäin hyvä kunto ja kaikki toimi.
2019년 5월에 3박 숙박함

8/10 - 좋아요

Patrik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekendresa
Litet mysigt hotell nära centrum, mycket bra!
2019년 5월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 3박 숙박함

6/10 - 괜찮아요

Jason

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Pros: Good location. All main attractions within walking distance. Good size room. Kitchen area and daily maid service. Modern clean bathroom. Air conditioning unit. Cons: Our room was next to main road, and trams run all night, you literally feel the building vibrate as they pass, hence not suitable for light sleepers. No lift and unsuitable for any person who struggles with stairs, especially when carrying luggage. Television did not work, informed reception but they did not resolve. No maid service on last day of stay, had to ask reception for clean towels, luckily caught them before they close reception at 5pm. Wood block flooring in room was all loose underfoot and squeaking when walked on, however clean so not really an issue.
2019년 5월에 5박 숙박함

10/10 - 훌륭해요

Mika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 4박 숙박함

8/10 - 좋아요

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연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Erittäin siisti henkilökunta erittäin avuliasta.hyvällä paikalla
2019년 3월에 4박 숙박함

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location. Room very clean and higher standard. Staff were more than happy to help with any requests. Would definitely stay here again
2019년 3월에 2박 숙박함

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hyvällä paikalla. Lyhyt matka rautatieasemalle sekä vanhaan kaupunkiin. Shoppailut ja kaupat lähellä. Pieni mukava sekä siisti huoneisto. Ei yhteisiä tiloja huoneessa, sitä jäätiin kaipaamaan. Kaikki toimi hyvin, ei moitittavaa.
2019년 1월에 4박 숙박함

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Posizione perfetta per visitare il centro storico. Ci sono 5 rampe di scale per raggiungere l'apartment, che potrebbero sembrare poche,ma quando si arriva stanchi la sera, sono davvero fastidiose. Letto Queen Size: percui piccolo per i Ns standard italiani. Il mio fidanzato che é alto 185 cm aveva i piedi fuori dal letto. Cuscini, che non si possono considerare tali. Erano per lo più un sacco sformato per appoggiare la testa. Bagno bello, nuovo, pulito, com biancheria profumata. Stanza essenziale. Tv piccolissima. Armadio Ikea molto piccolo. Non ci sono appoggi per i bagagli che devi lasciare sul pavimento. Per fortuna non c'era la moquette. Davanti ad una via di elevata percorrenza; non abbiamo sentito le auto, ma i tram passano di continuo e fanno vibrare la stanza. La Ns camera aveva un balconcino privato con affaccio sul collegio di Copernico. Valido per la spesa, ma dovessi tornare a Cracovia sceglierei un Hotel con sala colazione e più accessoriato. Davvero troppo spartano. Cmq...PULITISSIMO! BRAVI
2018년 12월에 4박 숙박함

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Graziosa la camera, anche se un po’ troppo vicina alla hall e quindi, volendo riposare il pomeriggio, si sentivano i rumori degli ospiti che venivano a parlare con la reception. La notte invece era silenziosa. Ottima posizione per la visita della città. In generale ottimo rapporto qualità prezzo. Soddisfatta della scelta. La consiglio, a chi come noi, non pesa fare le due rampe di scale per raggiungere l’ingresso dell’hotel.
2018년 12월에 2박 숙박함

8/10 - 좋아요

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좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 2박 숙박함
답변 제공: Rafal F. 님, 2019년 1월 4일
Thank you for your review.

8/10 - 좋아요

Tash 님, London, UK

좋아요: 청결 상태, 직원 및 서비스
We had a very nice stay at Novum House in the 1 bed suite. Unfortunately the stove was in the process of being replaced which reduced the in room facilities. In terms of floor space, I'm unclear if this is much larger than the studio rooms (simply from looking at pictures). The bathroom was lovely, with plenty of in-room amenities such as hairdryer, shampoo, shaving kit. Check-in from 2pm and the reception very kindly held our bags for an hour until we could access our room. Check-out from 12pm (or late check-out 4pm) and again very kindly held bags until reception closed at 6pm. We found the bedroom a little disappointing; very narrow space around the bed, very hard mattress & curtains that covered the radiator and prevented the room warming up. This wouldn't deter a stay, however I would recommend a change of curtains as we ended up folding these up as it was impossible to sleep in the cold room otherwise.
2018년 12월에 2박 숙박함
답변 제공: Maryna 님, 2018년 12월 22일
Dear Ms Cordell, Thank you very much for sharing your experience with us! We are very happy that you liked your stay in Novum House and you appreciate our work. We are very happy that you enjoyed our bathroom facilities. We would like to apologize about all difficulties that had place during your stay caused by the replacement of the stove. In the day of your arrival the stove top was damaged and despite our efforts we were able to change it two days later. We are very sorry about this! Moreover, we appreciate your suggestions about matrass and curtains in the bedroom and we will take this into consideration during the renovation in January 2019. Hope to see you again in Novum House!

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
sehr zentrales Aparthotel im 2. Stock eines Altbaus. Die Zimmer sind eher klein aber sauber. Vor dem Hotel ist eine Straßenbahnlinie, die Zimmer sind aber sehr gut gedämmt
2018년 12월에 2박 숙박함
답변 제공: Maryna 님, 2018년 12월 31일
Thank you very much for your feedback. Cleanliness is one of the most important things we care in Novum House about. We are very happy that you noticed and appreciated it. In Novum House we have rooms and apartments in different sizes and arrangement, so our Guests have the opportunity to find something the most suitable for them and to choose one of our spacious apartments with king-size bed, living-room area and kitchenette. The detailed photos of our rooms and apartments are available on our website. Hope to see you again in Krakow!

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 3박 숙박함