Verified
2/10 Terrible
Michael
Jul 21, 2022
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel To Avoid
Very bad experience.
On Check-In
1) Booked at Hotel.com S$90.63 (RM288)
Upon check-in, Sri Puchong asked me to pay RM320 (S$100.70) as I was considered as walk-in guest eventhough I have booked through Hotel.com because I chose to pay at Sri Puchong instead at Hotel.com. There was a big price gap as there was no price guaranteed at all by Hotel.com. Very disappointed.
Room Condition
1) Upon checkin Room#315, it was very smelly due to Smoking & Air-con is very noisy eventhough it is cold enough. About 1.30am, I was awaken by loud noise due to AirCon. I could not sleep after that & I have asked for new Room
2) Transferred to Room#318, AirCon still noisy but a bit quiet than Room#315. No Smoking smell. However, I was shocked as there was a big Cockroach(about 2 inches big) inside toilet & I have to spent my time catching it at wee hour instead on bed.
3) Only 2 Free Parking slots available base on 1st come 1st basic.
4) 3rd Floor Corridor has strong smoke smell.
I will never & never book at this hotel again. I am sorry to say that.
Michael
Stayed 4 nights in Jul 2022
