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Stayinn Gateway Hotel Apartment

3.0 star property
Travelers soak in spectacular waterfront panoramas from the rooftop terrace or enjoy peaceful walks along the picturesque riverbank promenade

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Stayinn Gateway Hotel Apartment sits directly across from Kuching Waterfront, offering a restful base with impressive rooftop vistas and garden spaces. Guests can access WiFi throughout, make use of the business center, or head to nearby Hills Shopping Mall for retail therapy.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, iron/ironing board, rollaway beds

Standard Twin Room

  • City view
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms | In-room safe, desk, iron/ironing board, rollaway beds

Executive Apartment, 2 Bedrooms

  • City view
  • 76 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Beds OR 1 King Bed and 1 Queen Bed

View all photos for Premier Apartment, 2 Bedrooms

Premier Apartment, 2 Bedrooms | In-room safe, desk, iron/ironing board, rollaway beds

Premier Apartment, 2 Bedrooms

  • City view
  • 101 sq m
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, iron/ironing board, rollaway beds

Standard Double Room

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 3 Bedroom Executive

In-room safe, desk, iron/ironing board, rollaway beds

3 Bedroom Executive

  • Sleeps 6

View all photos for Standard Twin Room

In-room safe, desk, iron/ironing board, rollaway beds

Standard Twin Room

  • Sleeps 2

View all photos for Standard King Room

Living area | 32-inch LCD TV with satellite channels, TV, DVD player

Standard King Room

  • Sleeps 2

View all photos for 2 Bedroom Executive Apartment

Bathroom | Rainfall showerhead, free toiletries, hair dryer, bidet

2 Bedroom Executive Apartment

  • Sleeps 4

Large Two-Bedroom Apartment

  • Sleeps 4

View all photos for 2 Bedroom Premier

In-room safe, desk, iron/ironing board, rollaway beds

2 Bedroom Premier

  • Sleeps 4
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About the neighborhood

Located in Kuching, Stayinn Gateway Hotel Apartment is in the city center. Travelers who have shopping on the agenda can visit Hills Shopping Mall and Plaza Merdeka, while those looking for another kind of activity may want to check out Kuching Waterfront. Jalan Padungan and The Spring are two other places to visit that come recommended. Visit our Kuching travel guide
Map
No 9 Jalan Bukit Mata, Kuching, Sarawak, 93100

What's nearby

  • Hills Shopping Mall
    1 min walk - 0.1 km
  • Riverside Shopping Complex
    2 min walk - 0.2 km
  • Jalan Padungan
    5 min walk - 0.5 km
  • Kuching Waterfront
    11 min walk - 1.0 km
  • Plaza Merdeka
    13 min walk - 1.1 km

Getting around

  • Kuching Intl. Airport (KCH)
    17 min drive

Restaurants

  • Topspot Food Court
    1 min walk
  • K11 Box Karaoke & Entertainment
    2 min walk
  • Café Ch@t
    2 min walk
  • Nu Er Hong
    2 min walk
  • The Cottage
    1 min walk

About this property

Stayinn Gateway Hotel Apartment

Hotel near Kuching Waterfront
Located close to Hills Shopping Mall and Jalan Padungan, Stayinn Gateway Hotel Apartment provides a rooftop terrace, a garden, and dry cleaning/laundry services. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a business center.
You'll also find perks like:
  • Free self parking
  • Breakfast (surcharge), express check-in, and luggage storage
  • An elevator, smoke-free premises, and ATM/banking services
Room features
All guestrooms at Stayinn Gateway Hotel Apartment have comforts such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi and free bottled water.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and bidets
  • 32-inch LCD TVs with cable channels, DVD players, and DVRs
  • Wardrobes/closets, daily housekeeping, and desks

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₩163,712 total
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite self parking (max 1 space per unit)

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: MYR 15 for adults and MYR 10 for children

Restaurants on site

  • Residents Lounge

Things to do

  • Stereo

Family friendly

  • DVD player
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Built in 1999
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels
  • DVD player
  • DVR

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 1:30 AM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [Security help desk at back entrance on the ground floor]
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 60.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately MYR 15 for adults and MYR 10 for children
  • Rollaway bed fee: MYR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Ariva Gateway
Ariva Gateway Hotel
Ariva Gateway Hotel Kuching
Ariva Gateway Kuching
Ariva Kuching
Gateway Kuching
Ariva Gateway Kuching Hotel Kuching
Ariva Gateway Kuching Sarawak
Somerset Gateway Hotel Kuching
Somerset Gateway Kuching
Ariva Gateway Kuching Serviced Residences Hotel
Ariva Gateway Serviced Residences Hotel
Ariva Gateway Serviced Residences
Somerset Gateway Kuching
Somerset Gateway Hotel Kuching
Ariva Gateway Kuching Serviced Residences Sarawak
Ariva Gateway Serviced Resinc
Stayinn Gateway Kuching
Stayinn Gateway Hotel Apartment Hotel
Stayinn Gateway Hotel Apartment Kuching
Ariva Gateway Kuching Serviced Residences
Stayinn Gateway Hotel Apartment Hotel Kuching

Frequently asked questions

Is Stayinn Gateway Hotel Apartment pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Stayinn Gateway Hotel Apartment?

Check-in start time: 2:00 PM; Check-in end time: 1:30 AM.

What time is check-out at Stayinn Gateway Hotel Apartment?

Check-out is at noon.

Where is Stayinn Gateway Hotel Apartment located?

Located in the heart of Kuching, this hotel is within a 10-minute walk of Hills Shopping Mall and Jalan Padungan. Kuching Waterfront and Plaza Merdeka are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Stayinn Gateway Hotel Apartment Reviews

7.4

Good

7.2

Cleanliness

7.8

Location

7.6

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 25 out of 169 reviews
Rating 8 - Good. 83 out of 169 reviews
Rating 6 - Okay. 40 out of 169 reviews
Rating 4 - Poor. 12 out of 169 reviews
Rating 2 - Terrible. 9 out of 169 reviews

Reviews

Verified

8/10 Good

Jari Pekka

Liked: Cleanliness, staff & service
Siisti. Hyvä sijainti
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Siew Nyat

Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are dirty, plastering fallen off the ceiling, moldy bathroom. The cleaning is terrible, 4 staff, one empty the bin, one change the towel, one flush the toilet didn't even clean it and no vacuum done once when we stayed for 1 week. It took them 5 mins to complete a 2 bedrooms apartment. The aircon stop working and ice accumulated and the repairmen had to chopped off ice and full of mold came off from the aircon. There is no washing detergent and no sponge provided and it's supposed to be fully contained kitchen. After moving us to another floor, the fridge not working and there was a missing television too. There took it from another room to replace the fridge and television. We complained about the plaster falling off from the ceiling, there wasn't any reaction from the staff. I wouldn't recommend any one staying there considering the conditions of the apartment and the high price and terrible cleaning job.
Stayed 7 nights in Sep 2025
Verified

8/10 Good

HABSAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tempat yang strategik,selesa dan selamat. Harga bilik sesuai dgn promosi untuk menarik lebih pelanggan datang untuk menginap di tempat ini lagi.
Stayed 1 night in Jun 2025
Verified

8/10 Good

IvanOh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and well maintained. Staff, from front desk to housekeeping are friendly and helpful. Price is decent. Location is in the city but without the hustle and bustle of traffic...could be the Covid 19...Would certainly recommend friends this place.
Stayed 4 nights in Jul 2020
Verified

6/10 Okay

Christine

Disliked: Cleanliness
unable to get a king bed last min , bedsheet was spotted with black inks and stains , makeup room wasnt properly done . and the free parking wasnt properly advised , ended up with ticket fine . ;(
Stayed 3 nights in Oct 2019
Verified

4/10 Poor

Eric

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is good & counter staffs are friendly. The apartment we stayed is very dated. The toilet is infested with houseflies, we killed about 50 houseflies during our 2 days stay there.
Stayed 2 nights in Apr 2019
Verified

8/10 Good

Azhar

Liked: Cleanliness, staff & service, amenities
Staff was friendly but room carpet wasnt very clean
Stayed 3 nights in Mar 2019
Verified

6/10 Okay

Cristiano

Mediocre

Hotel in una posizione un po' defilata e scomodo per raggiungere i principali punti di attrazione. Il check in è stato veloce, ma la camera è molto piccola e male arredata (il letto matrimoniale è accessibile solo da un lato. Dall'altro è contro il nuro). La colazione è varia ed abbondante la pulizia un po' da rivedere.
Stayed 4 nights in Jul 2018
Verified

10/10 Excellent

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super hotel..

Dejligt hotel, i centrum af byen tæt ved park floden.. super service. Lækkert mad i restauranten. Som flere gange har vundet for malaysisk bedste restaurant. Glade og venlige personale hele vejen rundt.
Stayed 7 nights in Jul 2018
Verified

8/10 Good

Chin Yen

Liked: Staff & service
Disliked: Property conditions & facilities

Nice location but old and tired

The building is getting old and tired but I can’t fault the location. The staff was friendly but the apartment needs to improve on its noise insulation. You could hear the neighbor clearly and the noise from the karaoke nearby on a Friday night was just horrible.
Verified

6/10 Okay

Sp

Liked: Staff & service
Disliked: Room comfort

Normal

Stayed there for 3 nights. Room size was OK. Condition was normal but can be better. Have to take a lift to level 4 to reception and then another lift to the room. More like an apartment than hotel. I would say it's a simple and affordable stay. Don't expect too much or you'll be disappointed.
Stayed 3 nights in Apr 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall ok

Strategic place but difficult to park car and not safety to park car at parking place for whole night. No Internet in room, I requested when I booked the room, but arrived there with disappointment , only can online at lobby. Swimming pool n bedroom I give 4stars.
Stayed 3 nights in Mar 2018
Verified

8/10 Good

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

tempat yg strategik

tempat yg baik dan selesa.perlu pertingkatkan lagi sistem register masuk hotel supaya lebih mudah
Stayed 1 night in Jan 2018
Verified

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with brilliant view and po

Checkin was smooth and friendly. We got a very nice sized room and decent bed, but with a brilliant view. Hotel also has pool with a great view. Gym is very worn out and almost useless. They don't open this area until 9am, very late. We told them this. Breakfast was nice and cheap, family is there and they are very friendly and helpful.
Stayed 2 nights in Jan 2018
Verified

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor lift service
Stayed 2 nights in Dec 2017
Verified

6/10 Okay

Rachid

Room need refurbishment

Room with musty smell... No designated parking service ... Not a most malaysian friendly toilet with a spray hose
Stayed 2 nights in Dec 2017
Verified

10/10 Excellent

satiah

Liked: Cleanliness, property conditions & facilities, room comfort
room is clean and hotel location and view is good. but problem with parking. guess need to pay the parking
Stayed 1 night in Dec 2017
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Reasonable

The building, corridor and room were all in desperate need for removation, especially the bathroom. I only got two bath towels and I had to ask to have them changed after a couple of days. The hotel is not environmentally friendly. The aircon was always on even if I turned it off on my way out, it got turned back on when I was away. The bathroom was moudy. It was not a four stars. For the price I guest one should not ask for too mcuh. It is very close to Pullman and Hilton and is walking distance to a few good local restuarants and the river front. The staff were friendly and very helpful otherwise. Wifi was very slow
Stayed 3 nights in Nov 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice stay.

The hotel was in a good location only 10 minutes walk to the river where you will find all the action. The rooms and bathroom was clean and the beds and linens comfortable though the pillows were a bit thick and hard which made sleeping difficult but when I asked for a softer pillow they managed to find a couple. Alround the hotel was a good stay and we came away from Kuching feeling relaxed.
Stayed 5 nights in Sep 2017
Verified

8/10 Good

mel

Liked: Staff & service, room comfort

Spacious place to stay for a family

Close to everything. Easy place to stay for a family. Good pool.
Stayed 6 nights in Sep 2017
Verified

10/10 Excellent

JO

Liked: Cleanliness, property conditions & facilities, room comfort

Good Location

市街地にあるレジデンスタイプのホテル。部屋も広く、設備も新しい。屋上にはプールもある。希望すれば朝食も有料で取れる。ただし周辺には飲食店も多いので、朝昼晩とも手軽に外食できる。難点は夜遅く到着した時。入り口閉まってしまい、裏口から出入りするのだが、初めてだとその場所がなかなか分からない点だ。深夜の到着に対する配慮をもう少し考えて欲しい。（JO)
Stayed 4 nights in Aug 2017
Verified

8/10 Good

Gim Hong

Liked: Cleanliness, staff & service, room comfort

Difficult to locate hotel reception.

I booked 2 rooms for my stay from 8 to 10 September. As our flight arrived late in the night, upon arrival at the building we could not locate the reception of the hotel as the hotel's reception is located on the 4th level and also that as the building also include offices, the main lift lobby area was locked and we could get in. We went round the building and located another lift lobby area. There were no signs indicating the hotel reception. At checking in, we were surprised that the 2 rooms we booked had king size bed when at the time of booking some 1.5 months ago, I requested for 1 room with a king bed and the other room to have 2 single beds. The receptionist explained that the change was instructed by management. I would have preferred that the hotel sent me an earlier notification of being unable to fulfill our bed preferences. Otherwise stay at hotel was good but the hotel looks dated and the corrider leading to the rooms smelt of stale dampness. It is centrally located and within 3 minutes of walking to Jln Padungan.
Stayed 2 nights in Sep 2017
Verified

8/10 Good

Lee

Liked: Room comfort

Ok

suitable for short stay. Don't get fool by the photos.
Stayed 1 night in Jul 2017
Verified

2/10 Terrible

Gabrielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Accurate rating 2star

We have travelled extensively. Massive let down. Room and hotel smelt terrible of mould and smoke. Facilities were dirty with excessive mould in wet areas, stench in rooms. Bins in lobbys were overflowing the whole stay, evrywhere was grubby. Breakfast was very basic. We left after 2 nights and moved to the Pullman.
Stayed 5 nights in Jun 2017
Verified

8/10 Good

Hing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

有待装修的酒店

房間大，設備齊，近超市和食店，員工態度好，但比較残舊，有些東西已缺維修，不能使用，電梯壞了一星期，無熱水冲涼，涑厕水不停。