내부

프로테아 호텔 바이 메리어트 셀렉트 이케야 여행 후기

4 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 118개 이용 후기 중 46개" "
평점 8 - 좋아요. 118개 이용 후기 중 48개" "
평점 6 - 괜찮아요. 118개 이용 후기 중 15개" "
평점 4 - 별로예요. 118개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 118개 이용 후기 중 5개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

SANGWON 님, Korea

별로예요: 직원 및 서비스
We're two and reserved one family room with twin bed but the hotel offered a room same as standard single. They just split out one double bed only. Asked reception to change a proper room size but they didn't allowed it. So we paid more and stayed with uncomfortable for 5 nights. Even they said they don't have family room offer. How embarrassing we are even we booked with Expedia for a family room which is bigger room than a standard single.
2017년 7월에 5박 숙박함
답변 제공: JJ 님, 2017년 7월 20일
Dear Sir, Thank you for taking the time to provide us with feedback on your recent stay. I do apologize for the discomfort you experienced during your stay. All our rooms are the same size. We accommodate families in Twin Bedded rooms. If two rooms are booked, we do have interleading rooms available in this room type. We do regret the misunderstanding of the size of our rooms. I have passed on your comments to the General Manager to review the facilities on Expedia to avoid any confusion in the future. Sincerely Guest Relations

10/10 - 훌륭해요

Olabowale Ayotunde

좋아요: 청결 상태, 편의 시설/서비스
2024년 1월에 10박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 13일
Dear Olabowale,Thank you for taking the time to complete the Guest Satisfaction Survey in regard to your recent stay at the Protea Hotel by Marriott Select Ikeja. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to know that we have met your expectations in staff service.Thank you for staying at the Protea Hotel Select Ikeja and we hope you choose to stay with us again whenever your travel needs bring you back to Ikeja.

8/10 - 좋아요

CHARLES

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel staffers are extremely honest. A hotel staffer found my missing Credit card, Room Card, and 300 dollars dropped from my pocket, and he returned everything to me immediately. It was extremely shocking to see such a level of honesty.
2023년 11월에 5박 숙박함
답변 제공: GUEST RELATIONS 님, 2023년 12월 6일
Dear Charles,Thank you for the great feedback and sincerity of sharing your feedback of your recent stay at our property.I am happy that our team were able to make some magical memories with your found purse.This will definitely be shared with team members to keep them motivated as we look forward to welcoming you again.Yours sincerely,

8/10 - 좋아요

ngoziu 님, Harbor City

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
service was near excellence, improvement needed in room service.
답변 제공: Anie 님, 2023년 12월 4일
Dear Ngozi,Thank you for the Feedback we do appreciate it Greatly.Room service is well noted we will improve on it.Thank you

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Protea needs the real Marriott touch!
Hotel needs fixing up. Facilities are outdated. Staff is helpful but at times dont seem to understand what they are asked to do. You have to make multiple calls in order to get things done. Quality and spread of breakfast was good. Noise level from outsiders coming into the hotel was overwhelming loud. It is a hotel not an office. Lobby during the day was constantly overflowing with people, couldnt tell who was a hotel guest from others.
2023년 10월에 3박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 6일
Dear Sir/Madam,Thank you for sharing your feedback below, we have noted a few missed opportunities at the property, and we wish we could control the outside noise and the lobby reference.We do hope when next you visit our property, you will be glad about the total experience.Yours sincerely,

8/10 - 좋아요

Olufunmilayo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel.
I enjoyed my stay. Friendly atmosphere, very attentive & polite staff. Maintenance staff were also great - they came within 10 minutes both times & fixed the issues. Good food; the morning buffet was great. I plan to return.
2023년 10월에 6박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 16일
Dear Olufunmilayo,I am glad that you enjoyed your stay with us, most impressively is the responsiveness of our entire.We will be looking forward to welcoming you when next you are in Ikeja.Yours Sincerely,Guest Relations

8/10 - 좋아요

Torie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the warm welcoming back home. The staff was great the food was awesome i enjoyed the birthday cake and the wine. Yes, I would recommend everyone to stay here.
2023년 10월에 3박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 10일
Thank you so much for your time in sharing your experience during your stay in our property. we sincerely appreciate your feedback. your feedback will be communicated to the staff and the kitchen staff especially. let do this next time you visit.your sincerely Guest Relations

8/10 - 좋아요

Joy

2023년 9월에 6박 숙박함
답변 제공: Anie 님, 2023년 9월 26일
Thank you Much appreciated..

8/10 - 좋아요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 7박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 4일
Dear Donald,Thank you for taking time to share a review of your recent stay at our property. We do hope that on your next visit we will impress you enough to increase our rating.Thank you do stay with us again.

6/10 - 괜찮아요

Cilla

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Check in was smooth. Got a shuttle to domestic airport next morning.
2023년 6월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 4일
Dear Cilla,Thank you for staying at our property today, I do hope that when next you are in Ikeja, you will stay with us.Yours Sincerely,Guest Relations

10/10 - 훌륭해요

Elbert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place to stay in Lagos
I was pleasantly surprised by the comfort of the hotel and efficiency of the staff. Will defined stay again.
2023년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 6월 1일
Dear Elbert,Many thanks for your fantastic rating and review of your recent stay at my property.Please stay with us again when next you are in Ikeja.Yours Sincerely,

10/10 - 훌륭해요

Stanley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel, excellent staff
2023년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 5월 10일
Dear Stanley,Thank you for sharing your experience at our property, I am glad you had a great stay, and will ne glad if you visit us again.Yours Sincerely,

10/10 - 훌륭해요

Betty Osasu

2023년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 5월 7일
Dear Betty,Thank you for staying at our property and your fantastic rating.Please stay with us again when next you are in Ikeja.Yours Sincerely,Guest Relations

8/10 - 좋아요

Bonnie

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
what i liked was the friendly staff. what i didn't like was the way the rooms were cleaned all bedding should have been changed daily, and the coffee cups placed in the room as well should have been changed daily. Staff should be wearing gloves and changing between cleaning each room. and bar area should be cleaned first before betting or restrooms. all in all we very much enjoyed our 2 week stay. You may go over the top if these changes are made and perhaps for tips in the rooms you leave a envelope in the room for guests to leave money in for your staff if they wish. Guests should not be asked for tips. this should be up to the guests if they so decide. and the time we were there was at the time of the note exchange and notes were hard to get. so asking for money during this difficult time for all was very hard. as money being scarce for guests as well.
2023년 1월에 13박 숙박함

10/10 - 훌륭해요

Elizabeth 님, Canonsburg

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasant stay. Would stay here again
2023년 2월에 5박 숙박함

8/10 - 좋아요

Bonnie

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
What I liked was the friendliness of the staff and its a beautiful hotel What I didn’t like is the room cleaning staff does not wear gloves and they only rinse out the coffee cups that are in the room. Cups should be changed daily And staff should wear gloves and change between rooms for their safety and the safety of the customers
2023년 2월에 1박 숙박함

8/10 - 좋아요

Udo

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
We loved our stay! I was apprehensive at first and then I saw my room and I am glad I stayed. The staff is pleasant and helpful. There is a nice pool and a fun lounge space around the pool to relax. The best part however is the restaurant. Good food!! The brunch buffet is one of the best I encountered in Lagos during my stay.
답변 제공: Margaret Asian 님, 2023년 1월 9일
Dear Udo,Thank you for the fantastic rating and feedback of your resent visit to our hotel, we look forward to welcoming you back when next travel brings you to Ikeja.Yours Sincerely

10/10 - 훌륭해요

Josephine

2/10 - 너무 별로예요

Carmen

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스

10/10 - 훌륭해요

Carolyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in a junior suite, which was spacious, well-appointed and very comfortable. The room was like an apartment, with a bedroom, living. full bathroom and a half bathroom. We had a lovely view of the pool, which changed colors at night, like a mini light show. The included breakfast was the best breakfast I had ever experienced in a hotel. There was a good mix of delicious Nigerian food and western options, along with numerous beverage options. There must have been 25 different tea options. The front desk staff were friendly and helpful, along with all of the other staff members. The location is close to the airport and shopping. The only negative was that the gym facility was a bit dingy. Usually Marriot gyms are quite nice, so the worn out equipment and dim lighting seemed out of character. We are looking forward to visiting Protea Hotel in Ikeja again and will also be considering other Protea locations for future trips to Africa.
2022년 9월에 1박 숙박함
답변 제공: GUEST RELATIONS 님, 2022년 12월 1일
Dear Carolyn,Thank you for the fantastic rating and feedback shared when you visited our hotel, it gladdens my hear that you enjoyed your stay and we have noted your feedback about the gym.This will form part of our considerations when making plans for renovations as we look forward to welcoming you to our hotel.Yours Sincerely,Guest Relations

4/10 - 별로예요

Olayinka

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Staff were uncultured
2022년 10월에 11박 숙박함
답변 제공: GUEST RELATIONS 님, 2022년 12월 1일
Dear Olayinka,My apologies I am responding now, thank you for sharing your experience while it is disappointing to see such a feedback, we have used this to further conduct trainings to improve on staff service so we could serve you better.We do look forward to welcoming you to our hotel when next you make a trip to Ikeja.Yours Sincerely,

10/10 - 훌륭해요

Josephina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Every service request was prompt and quick. Staffs were very responsive and friendly. The location was also very convenience and easily accessible to all that I need i.e. family, friends, convenient stores, malls and other essential amenities.
2022년 8월에 17박 숙박함

8/10 - 좋아요

Adebisi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are courteous.
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Olawale

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

BABATUNDE 님, MCALLEN

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was excellent, the location was great.
2022년 6월에 6박 숙박함

8/10 - 좋아요

Della

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Basic Marriott
Very simple hotel but I like it and great food Only cons waiting for the check in
2022년 5월에 2박 숙박함

2/10 - 너무 별로예요

IKECHUKWU

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Never respond for common request. No toilet vent,p
2022년 4월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스
Nice
2021년 11월에 1박 숙박함

10/10 - 훌륭해요

Lawrence

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’m a regular customer and will continue to stay at Protea Hotel anytime I visit Lagos as long as the standard stays the same. I will recommend Protea to anyone visiting Lagos
2022년 3월에 1박 숙박함

10/10 - 훌륭해요

OLATOKUNBO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Excellent staff and service. Great location. I will stay here every time i come to Lagos.
2022년 1월에 17박 숙박함

6/10 - 괜찮아요

Abali

좋아요: 청결 상태
별로예요: 직원 및 서비스
Attendance at the reception was slow. A bigger desk with more active hands could have helped. Breakfast was okay.
2022년 1월에 2박 숙박함
답변 제공: GUEST RELATIONS 님, 2022년 1월 31일
Dear Sir, Many thanks for taking time to respond to a survey of your stay at our property. Apologies for the speed at the front desk upon check-in this is noted and has been shared with the departmental head to avoid a repeat on your next visit. We look forward to welcoming you when next you are in Ikeja. Yours Sincerely, Guest Relations

4/10 - 별로예요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Incomplete
Room was not prepared as it should have been - had no towels, empty minibar, dirty ironing board and incomplete set of toiletries. Check-in also took a lot longer than expected on a tiring night and the TV picture was grainy.
2021년 12월에 1박 숙박함
답변 제공: GUEST RELATIONS 님, 2022년 1월 14일
Dear Sir, Thank you for sharing your experience at the Protea Hotel by Marriott Select Ikeja through the Guest Satisfaction Survey. Please accept our apology for not meeting your expectations with your shower experience. As we strive to deliver a flawless guest experience, our entire TEAM, is aware and we will ensure there is no repeat of such on your next visit. Yours Sincerely, GUEST RELATIONS

6/10 - 괜찮아요

Dianne

2021년 11월에 6박 숙박함

10/10 - 훌륭해요

Lawrence

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a great experience at this hotel. I’ve used it couple of times in the past and they have not disappointed
2021년 11월에 2박 숙박함
답변 제공: GUEST RELATIONS 님, 2021년 11월 9일
Dear Lawrence, Thank you for staying with us and we are glad you had a great experience. Please do stay with us when next you are in Ikeja. Yours Sincerely, Guest Relations

2/10 - 너무 별로예요

Folarin

2021년 11월에 1박 숙박함
답변 제공: GUEST RELATIONS 님, 2021년 11월 9일
Dear Folarin, Thank you for taking time to write a feedback of your stay with us, we do hope on your next visit we will impress you enough to get a better rating. Yours Sincerely,

10/10 - 훌륭해요

Nwazomoh

좋아요: 청결 상태
2021년 8월에 7박 숙박함

6/10 - 괜찮아요

Simone

2021년 8월에 1박 숙박함
답변 제공: GUEST RELATIONS 님, 2021년 9월 3일
Dear Sir, Many thanks for the rating of your visit to our hotel, do stay with us when next you are in Ikeja. Yours Sincerely, Guest Relations

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a nice couple days. Hate that they don’t help warm up your food.
2021년 7월에 3박 숙박함
답변 제공: GUEST RELATIONS 님, 2021년 7월 13일
Dear Sir, Thank you for taking time to review your visit at our hotel, my apologies about warming of the food as the policy do not allow this for GUEST. My sincere apologies for any inconvenience this might cause. Yours Sincerely, Guest Relations

8/10 - 좋아요

DIPSON ODUNLEYE

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 3박 숙박함
답변 제공: GUEST RELATIONS 님, 2021년 7월 6일
Dear Sir, We do appreciate your feedback, do stay with us again when next you are in Ikeja. Yours Sincerely, Guest Relations

8/10 - 좋아요

Thickness

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful friendly environment
2021년 4월에 3박 숙박함
답변 제공: GUEST RELATIONS 님, 2021년 6월 30일
Dear Sir, Thank you for the great feedback below, glad you enjoyed your stay, please do stay with us again, when next you are in Ikeja. Yours Sincerely, Guest Relations

10/10 - 훌륭해요

Osayomore

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 8박 숙박함
답변 제공: GUEST RELATIONS 님, 2021년 6월 30일
Dear Sir, Thank you for the great feedback of your recent stay at our property. Pease stay with us sgain when next you are in Ikeja. Yours Sincerely, GUEST RELATIONS

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not now
2021년 5월에 10박 숙박함
답변 제공: GUEST RELATIONS 님, 2021년 6월 4일
Dear Sir, Thank you for taking time to write a review of your stay, wish you could share more of your experience to enable us serve you better in your next stay. Looking forward to welcome you back to our hotel. Yours Sincerely,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service
2021년 5월에 3박 숙박함
답변 제공: GUEST RELATIONS 님, 2021년 5월 25일
Dear Sir, We do appreciate your time in rating your stay at our property, do stay with us again when next you are in Ikeja. Yours Sincerely, Guest Relations

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2021년 4월에 1박 숙박함
답변 제공: GUEST RELATIONS 님, 2021년 5월 25일
Dear Sir, We appreciate your fantastic review of your stay at our property, with a spirit to serve we always look forward to exceeding our GUEST expectations, please stay with us again when you are in Ikeja.

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful I love Marriott and when I am in Lagos or in the country I and my Pastors will use Marriott. Hello Margaret
2021년 4월에 7박 숙박함
답변 제공: GUEST RELATIONS 님, 2021년 5월 25일
Dear Sir, Thank you for the beautiful rating of your visit to our property, your feedback about our STAFF member is noted, this has been shared to keep her motivated. See you when next you are in Ikeja.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
It’s a nice property but they should be aware of certain group of guests lodging there for safety and security purposes
2021년 4월에 8박 숙박함
답변 제공: GUEST RELATIONS 님, 2021년 6월 4일
Dear Sir, Thank you for the feedback of your visit to our property, sincere apologies we are replying now, The safety of our GUEST is paramount to us and we will not trade this for anything. We have further noted this and will share with the safety TEAM for further training. Yours Sincerely,

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
The location is great in terms of accessibility. My great concerns are: 1. Staff carrying long faces except you go extra miles to interact with them. That should not be the case. 2. The toilet smells. I wonder whether it was due to the rusted trash can or from the septic tank!
2021년 4월에 8박 숙박함
답변 제공: GUEST RELATIONS 님, 2021년 4월 16일
Dear Sir, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel by Marriott Select Ikeja. Please accept our apology for not meeting your expectations with the STAFF gestures as this is not usually our attitude, will be glad to have the room you last stayed so we can carry out further cleaning measures as to avoid a repeat of this on your future stay. Thank you as we do hope you'll stay with us on your next visit to Ikeja. Yours Sincerely, Guest Relations

8/10 - 좋아요

Francis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great!
I enjoyed my stay. The place is safe and clean.
2021년 4월에 1박 숙박함
답변 제공: GUEST RELATIONS 님, 2021년 4월 16일
Dear Sir, Thank you for taking time to give us a fantastic review as we look forward to welcoming you when next you travel to Ikeja. Yours Sincerely, Guest Relations

8/10 - 좋아요

실제 이용하신 고객

2021년 3월에 4박 숙박함
답변 제공: GUEST RELATIONS 님, 2021년 4월 16일
Dear Sir, We appreciate the rating of your recent visit to our hotel, we do hope you'll stay with us when next you are in Ikeja. Your Sincerely, Guest Relations

10/10 - 훌륭해요

Emmanuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed my stay
I really enjoy my stay there, the staffs are very great and they made my stay enjoyable
2020년 12월에 4박 숙박함