First night was horrendous. My room was right above a party that went on till 12:30am. The room itself had a badly stained bath tub. I requested for a room change which was effected the next day. The new room was better but the music from the pool club downstairs was still a disturbance.
There were old water marks on the shower unit and shower walls that you could tell had not been cleaned for ages (probably not even occurred to anyone that they were supposed to be cleaned). The shower unit was rusty and rickety, I was hesitant to use it but with no choice, I had to.
The gap under the room door was so big I had to stuff a towel down there to prevent creepy crawlies from entering the room, especially at night. I found a bedbug on the bed which made me an insomniac for the remaining 2 nights of my stay.
I couldn’t draw the curtains open during the daytime because the windows were badly stained with dirt, horrible to look at.
The magazine placed in the room was dated November 2019. Why even bother having it there?
The telephone in the room did not work. I couldn’t call housekeeping or reception when I needed assistance.
I looked forward to working out in the gym but it was just some dusty equipment in a corridor, no Health & Safety considerations, definitely not fit for purpose.
The staff were good. Everyone I encountered were helpful with a pleasant attitude. But the condition of the rooms leave a lot to be desired. PLENTY of room for improvement!