객실 내 금고, 암막 커튼, 무료 WiFi, 침대 시트

햄프턴 인 레이크 찰스 여행 후기

2.5 out of 5
햄프턴 인 레이크 찰스
3175 Holly Hill Rd, Lake Charles, LA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 490개 이용 후기 중 307개" "
평점 8 - 좋아요. 490개 이용 후기 중 114개" "
평점 6 - 괜찮아요. 490개 이용 후기 중 33개" "
평점 4 - 별로예요. 490개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 490개 이용 후기 중 20개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

DOUGLAS 님, Hamburg

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Decent room, needs a little TLC. Staff was great.
2024년 4월에 5박 숙박함
답변 제공: Alana 님, 2024년 4월 21일
Thank you for staying with us. We do appreciate your feedback and I will be sharing it with our amazing team. Hope to see you again!

2/10 - 너무 별로예요

dominic

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I was double charged for my room. I booked the room on Expedia & upon arrival the clerk said she needed my I.d. & debit card to charge the room. I told the clerk that I booked & paid through Expedia & she disrespectful just rolled her eyes & then tells my fiance “I need an I.D. & debit card”. Then the morning I check my bank statement & I see where I was charged by Expedia & I was charged by the hotel….. & the curtains in our room don’t close & there was a big bright streetlight literally right outside of our window so it shined into our room all night.
2024년 4월에 1박 숙박함
답변 제공: LCHLCGM 님, 2024년 4월 8일
I am sorry about the issues you experienced with your stay. We will be getting with our associate to ensure that this is handled properly in the future.I am happy to see that you were refunded the additional charge prior to you departure, please let us know if we need to assist further with this. I am very sorry that this happened. I will also be getting with my maintenance team as well on the curtains. Our goal is to ensure that our guests are completely happy with their stay. If you ever have any issues, please let the hotel team know so that we can address them immediately. Let us know if you need anything further and I am sorry about the issues you experienced. We will address them.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location.
2024년 3월에 2박 숙박함
답변 제공: Alana 님, 2024년 3월 14일
Thank you again for staying with us! I am pleased to see you enjoyed your stay with us. We hope that you will visit us again soon.

2/10 - 너무 별로예요

Efren 님, Baytown

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They gave us room that had people in it and then they gave us a smaller room than we booked.
2024년 3월에 1박 숙박함
답변 제공: Lchmgr 님, 2024년 3월 10일
We are sorry about any inconvenience you experienced. We would like to get to the bottom of this. Please reach out to leadership at your earliest convenience as we would like to assist you with this and find out what happened. It is our goal to ensure our guests have a great stay and we want to assist you and follow up with our team to see what happened.

10/10 - 훌륭해요

Elaine 님, Freeport

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms, breakfast was great. Staff was very friendly and helpful!
2024년 2월에 1박 숙박함
답변 제공: Alana 님, 2024년 2월 26일
Thank you again for choosing our Lake Charles Hampton Inn. We do appreciate your business and feedback. I will be sharing these comments with our amazing team. We hope to see you again soon!

8/10 - 좋아요

Jacques Morgan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff, brand new facility, muddy exterior, loud room noise and AC was super loud. Bed comfy, shower large, very quick stay friendly.
2024년 2월에 1박 숙박함
답변 제공: Alana 님, 2024년 2월 5일
Thank you again for choosing our Lake Charles Hampton Inn. We hope to see you back in the future!

10/10 - 훌륭해요

Raymond

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Alana 님, 2024년 1월 23일
Thank you for staying at our Lake Charles Hampton Inn. I'm glad you enjoyed your stay with us and we hope you will come back to see us soon!

8/10 - 좋아요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly and professional front desk
Front desk experience was exceptional! The gentleman at the front greeted me wholeheartedly and made me feel right at home from the moment I walked in. I believe his name was Rodney or something along those lines. He was extremely helpful and got me checked it quickly, efficiently and professionally. Room was clean and fit our needs perfectly with added space needed for a walker. But I would stay again just for the experience at the front desk!
2024년 1월에 1박 숙박함
답변 제공: Alana 님, 2024년 1월 22일
Thank you again for staying at our Lake Charles property. I am happy to see that Rodney made your stay!! I will be making him aware of your comments. Hope to see you again soon.

10/10 - 훌륭해요

Jack

2024년 1월에 1박 숙박함
답변 제공: Alana 님, 2024년 1월 15일
Thank you again for choosing to stay at our Lake Charles Hampton Inn. We hope that you will return and stay with us again!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rodney is the bomb! Welcomed us and got us all checked in quickly. Super comfortable room. Will stay again!
2024년 1월에 1박 숙박함
답변 제공: Alana 님, 2024년 1월 8일
Thank you again for choosing our Lake Charles Hampton Inn. Rodney is a GREAT person, and we love him. We hope to see you again soon!

10/10 - 훌륭해요

robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Alana 님, 2024년 1월 8일
Thank you again for choosing our Lake Charles Hampton Inn. We hope you will come back and visit us in the near future.

8/10 - 좋아요

Angela

2023년 12월에 2박 숙박함
답변 제공: Alana 님, 2024년 1월 15일
Thank you for staying at our Lake Charles Hampton Inn. We hope that you will come and stay with us again!

10/10 - 훌륭해요

Natalie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Alana 님, 2023년 12월 18일
Thank you again for staying at our Lake Charles Hampton Inn. We hope you will come back again soon!

10/10 - 훌륭해요

Patrick

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mr. Rodney a great asset in the reception!
2023년 12월에 2박 숙박함
답변 제공: Alana 님, 2023년 12월 18일
Thank you again for choosing to stay with us at our Lake Charles Hampton Inn. I am glad to hear that Mr. Rodney was able to provide you with great service. We hope to see you soon in the future.

10/10 - 훌륭해요

Christopher

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a great place. Clean, quiet and good parking.
2023년 11월에 1박 숙박함
답변 제공: Alana 님, 2023년 12월 4일
Thank you again for choosing our Lake Charles Hampton Inn. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again in the future.

8/10 - 좋아요

Stewart

연인과의 여행
별로예요: 편의 시설/서비스
2023년 11월에 1박 숙박함
답변 제공: Alana 님, 2023년 11월 12일
Thank you for choosing our Lake Charles Hampton Inn. We appreciate your feedback and look forward to seeing you in the future.

10/10 - 훌륭해요

Amy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Alana 님, 2023년 11월 12일
Thank you for choosing our Lake Charles Hampton Inn. We appreciate your feedback and hope to see you in the future.

10/10 - 훌륭해요

Yessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente place to stay
2023년 11월에 1박 숙박함
답변 제공: Alana 님, 2023년 11월 11일
Thank you again for choosing to stay at our Lake Charles Hampton Inn by Hilton. We hope to see you again in the future!

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great get a way
Very friendly and helpful staff. clean hotel and quiet
2023년 10월에 1박 숙박함
답변 제공: Alana 님, 2023년 10월 23일
Thank you for choosing the Hampton Inn Lake Charles. I am glad to see you enjoyed your stay with us. We hope to see you again soon.

10/10 - 훌륭해요

Barbara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in was easy, the service was impeccable. Rooms were very clesn. Property was well lit and secured...Highly recommend
2023년 10월에 1박 숙박함
답변 제공: Alana 님, 2023년 10월 10일
Thank you again for choosing our Lake Charles Hampton Inn. We hope you will stay with us again soon!

10/10 - 훌륭해요

Brandi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property very nice except inside pool very cold in temperature
2023년 10월에 3박 숙박함
답변 제공: Alana 님, 2023년 10월 10일
Thank you again for choosing to stay at our Lake Charles Hampton Inn. We hope you will visit us again soon!

10/10 - 훌륭해요

Mylinda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok
2023년 9월에 1박 숙박함
답변 제공: Alana 님, 2023년 10월 1일
Thank you for staying at our Lake Charles Hampton Inn. We hope you will stay with us again on your next visit.

8/10 - 좋아요

Melvin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
receipt
The only issue is from Hotel.com that I have not received a receipt with charges showing my name on the bill. I need this for expense reimbursement. And Hampton would not provide one due to it being a third-party reservation.
2023년 9월에 1박 숙박함
답변 제공: Alana 님, 2023년 9월 14일
I do apologize, unfortunately when you book through a third party, your email confirmation is your receipt.

10/10 - 훌륭해요

Allison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff
2023년 9월에 1박 숙박함
답변 제공: Alana 님, 2023년 9월 12일
Thank you for staying with us! We hope to see you back soon!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
One night only
It was good for one night. It seemed nice and first, but it seemed very used & wormed when we arrived to our room. The breakfast was not very good. My husband took a bite & spit it out. Everyone was friendly. We were there a very short time.
2023년 9월에 1박 숙박함
답변 제공: Alana 님, 2023년 9월 8일
Thank you for staying at our Lake Charles property. We try our best to provide the best service to all our guest.I do appreciate your honesty and will address these issues. We hope to see you again.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Alana 님, 2023년 9월 8일
Thank you again for staying at our Lake Charles property. We hope to see you again!

8/10 - 좋아요

Nadeem 님, Houston

2023년 9월에 1박 숙박함
답변 제공: Alana 님, 2023년 10월 1일
Thanks for staying at our Lake Charles Hampton Inn. We hope you will stay with us again.

10/10 - 훌륭해요

Shylo

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay from start to end was fantastic. Great breakfast! Clean breakfast area and sweet service. Thanks Hampton!
2023년 8월에 1박 숙박함
답변 제공: Lchgm 님, 2023년 8월 31일
Thank you for staying with us! Come see us again soon.

10/10 - 훌륭해요

Erin

2023년 8월에 1박 숙박함
답변 제공: Alana 님, 2023년 9월 20일
Thank you for staying with us!

2/10 - 너무 별로예요

michael

별로예요: 직원 및 서비스
Lost my reservation and cost me an extra 140.00
2023년 8월에 1박 숙박함
답변 제공: LCHLCGM 님, 2023년 8월 31일
Good afternoon, I am sorry about the issues you experienced and we would love the opportunity to make this right. Please reach out to us at the hot so we can work with Expedia to see what we can do.

10/10 - 훌륭해요

Bob

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The guy checking us in was very friendly. The pillows on the bed were a joke - little balls and nothing like any pillow I've ever experienced. The breakfast sausage and potatoes tasted weird. Only took one bite of each and threw the rest away
2023년 8월에 1박 숙박함
답변 제공: Alana 님, 2023년 8월 9일
Thank you again for staying at our Lake Charles Hampton Inn by Hilton. We try our best to provide the best service experience to all guest. I apologize for the breakfast not meeting your expectations. We are currently looking into a new pillow selection as well. I will let our front desk agent, Rodney, aware of your compliments. We love him! We hope that you will visit us again.

10/10 - 훌륭해요

Danielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rodney at the front desk made check in so easy and so enjoyable.
2023년 8월에 1박 숙박함
답변 제공: Alana 님, 2023년 8월 6일
Thank you again for staying at our Lake Charles Hampton Inn. I am excited you enjoyed your stay with us. I will be making Rodney aware of your compliments. Please come back and visit with us!

6/10 - 괜찮아요

Nadine

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
We had issues with the billing process. We reserved a studio and they gave us regular room. The manager was not available during the stay. At checkout the clerk immediately became argumentative when we asked her to compensate for her mistake. She refused any assistance and stated she couldn’t even see what was reserved.
2023년 7월에 3박 숙박함
답변 제공: Alana 님, 2023년 7월 28일
Thank you again for staying at our Lake Charles Hampton Inn. I am sorry that your stay did not meet your expectations, but you did check in with me (The AGM). I asked if everything was okay 15 mins after you checked in and your response was great. You stayed in the room all 3 nights and never once came to the desk to complain about anything. I have 3 Managers on site everyday. Upon check-out, you spoke with me (The AGM) again and I explained that there was nothing I could do. You stayed in the room and never gave us the opportunity to correct the issue to make your stay more comfortable. Again thank you for staying with us.

8/10 - 좋아요

Jimmy

2023년 7월에 1박 숙박함
답변 제공: Alana 님, 2023년 8월 17일
Thank you for choosing to stay at our Lake Charles Hampton Inn. I am glad you enjoyed your stay with us. We hope that you come back to visit us.

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very Freindly Staff
2023년 7월에 1박 숙박함
답변 제공: Alana 님, 2023년 7월 10일
Thank you for staying at our Lake Charles Hampton Inn. We value our guest and appreciate the positive feedback. We hope to see you again soon!

10/10 - 훌륭해요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is our 5th stay at this particular property and will continue to come back. We like the location close to the casino's and the staff always so friendly and helpful.
2023년 7월에 2박 숙박함
답변 제공: LCHGM 님, 2023년 7월 7일
Thank you for staying with us again! We love having you each time you are in the area. Let us know if you need anything.

10/10 - 훌륭해요

Betty

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and well appointed. Friendly staff! Plenty of towels, ice in the ice machine. If only a herd of Buffalo were not staying above my room on the 4th floor it would have been perfect. They were loud and started about 6am
2023년 6월에 1박 숙박함
답변 제공: LCHGM 님, 2023년 7월 7일
Thank you for staying with us! We are happy to see that you enjoyed your stay. I am sorry about the noise you experienced though. I hope to see you again soon.

10/10 - 훌륭해요

candice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Overall good stay. Pillows were half size which could of been better
2023년 6월에 1박 숙박함
답변 제공: Alana 님, 2023년 6월 13일
Thank you for staying at our Lake Charles Hampton Inn. I am glad to see you enjoyed your stay. Hope to see you again.

8/10 - 좋아요

Mark

2023년 6월에 2박 숙박함
답변 제공: LCHGM 님, 2023년 7월 7일
Thank you for staying with us! We hope to see you again soon.

2/10 - 너무 별로예요

Nora

2023년 5월에 1박 숙박함
답변 제공: LCHGM 님, 2023년 6월 20일
Thank you for staying with us. We would like to hear more about how we could have done better during your stay. Would you please reach out to leadership at your earliest convenience.

2/10 - 너무 별로예요

Cindy

2023년 5월에 1박 숙박함
답변 제공: Alana 님, 2023년 6월 4일
Thank you for staying at our Lake Charles property. I am sorry your stay with us did not meet yoir expectations. We try our best service to all our guest. If there is anything we can do to better our services, please let us know.

10/10 - 훌륭해요

RUBEN G

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not now
2023년 4월에 1박 숙박함
답변 제공: Alana 님, 2023년 5월 2일
Thank you again for staying at our Lake Charles Hampton Inn. I am glad to see you enjoyed your stay with us. We hope you will visit us soon in the future.

8/10 - 좋아요

Ruth

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I didn’t have much interaction with staff except check in. My room was nice except the comforter needed washing. Pretty gross to have makeup smeared at top. I just made sure top sheet covered it. Didn’t like the big refillable bottles in bathroom. I’m sure more economical but I prefer single use for myself.
2023년 4월에 1박 숙박함
답변 제공: Alana 님, 2023년 4월 25일
Thank you again for staying at our Lake Charles Hampton Inn. I have notified my Housekeeping Manager about the comforter. I value your honesty and if there is anything we can do to better our services please let us know.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gwyn, in the breakfast area, is an incredible asset to this hotel. She is incredibly friendly and instantly brightens your day.
2023년 4월에 3박 숙박함
답변 제공: Alana 님, 2023년 4월 22일
Thank you again for staying at our Lake Charles Hampton Inn by Hilton. I am glad to see you enjoyed your stay with us. I will be sharing your comments and scores with our amazing staff and Gwen (Breakfast Attendant)!!

10/10 - 훌륭해요

Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2023년 4월에 1박 숙박함
답변 제공: Alana 님, 2023년 4월 22일
Thank you again for staying at our Lake Charles Hampton Inn by Hilton. I am glad to see you enjoyed your stay with us. I will be sharing your review with our amazing staff.

2/10 - 너무 별로예요

Jorge

2023년 4월에 1박 숙박함
답변 제공: LCHGM 님, 2023년 5월 10일
I am sorry about the issues you experienced during your stay with us. Please reach out to leadership at your earliest convenience as we would like to find out more details on how we could have improved on your stay.

8/10 - 좋아요

Angelica

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy comodos y limpios
2023년 4월에 1박 숙박함
답변 제공: Alana 님, 2023년 4월 9일
Thank you for staying at our Lake Charles Hampton Inn. We are glad to see you enjoyed your stay with us. We hope you will come visit us again!

10/10 - 훌륭해요

Paul

2023년 3월에 1박 숙박함
답변 제공: Alana 님, 2023년 4월 2일
Thank you for staying at our Lake Charles Hampton Inn. We are glad that you enjoyed your stay and hope you will stay with us again.

10/10 - 훌륭해요

Deborah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We got lost on our way to the hotel and Alana Valyan, assistant general manager, stayed on the phone with us until we could see the hotel. The breakfast the next morning was wonderful.
2023년 3월에 1박 숙박함
답변 제공: Alana 님, 2023년 3월 26일
Thank you for staying at our Lake Charles property. It was a pleasure of assistance guiding you to the property. I am glad you enjoyed your stay with us! We hope you will be back to visit.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Good
The stay was very good but needed towels the next morning the front desk lady was very rude suggest putting two sets of towels at check in
2023년 3월에 1박 숙박함
답변 제공: LCHGM 님, 2023년 3월 14일
Thank you for staying with us. I am sorry that you had this experience and will be looking into this to ensure that it does not happen again. We want all of our guests to be happy with their stay and feel comfortable.