로비

윈게이트 바이 윈덤 레이크 찰스 카지노 에어리어 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 582개" "
평점 8 - 좋아요. 1002개 이용 후기 중 259개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 73개" "
평점 4 - 별로예요. 1002개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 44개" "

8.8/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Binh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, the stay was pleasant. I had only two issues. The room I stayed in had a strong odor of recent construction or remodeling. Gave me a slight headache after being in the room for more than a few hours. The second issue was that there was hardly ever anyone at the front desk. I had to wait 20 mins just to purchase a bottle of water from the sundry shop.
2024년 4월에 1박 숙박함
답변 제공: Kathy 님, 2024년 4월 15일
We are glad to see you have a good stay. Im sorry to hear you had to wait on front desk staff. I will be looking into where the front desk were at. Looking forward to seeing you again soon.

6/10 - 괜찮아요

Doris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Presidential suite has two televisions, two sinks in restroom, spa tub, comfortable bed. The dining area is large and seemed to have plenty of empty space that seem wasted, but for some families would be perfect. Had frig, microwave, coffee maker, counter in kitchen space. If you wanted to have a meeting in dining area, should offer more chairs or sofa. Free shuttle service offered to casino area which was perfect between 5 pm to 3 pm
2024년 4월에 1박 숙박함
답변 제공: Kathy 님, 2024년 4월 15일
Thank you for your stay and review. Looking forward to seeing you again soon

8/10 - 좋아요

Cheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet
2024년 4월에 1박 숙박함
답변 제공: Kathy 님, 2024년 4월 15일
Thank you for your stay and review. looking forward to seeing you again soon.

10/10 - 훌륭해요

pascale 님, old brookville

Carpets could be cleaned….
2024년 4월에 1박 숙박함
답변 제공: Austin 님, 2024년 4월 7일
Thank you for your outstanding 5 out of 5 review! Our team is already hard at work, diligently addressing the concerns you raised. Rest assured, we will make every effort to ensure that the room meets our exceptional standards of quality and comfort. We can't wait to have you back on your next visit!

4/10 - 별로예요

Marty

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I waited in the front lobby for 15 minutes before an employee was present to check me in, The room is in bad condition, bathroom door was broken, and freeway exit and spotlight right outside my window...
2024년 4월에 1박 숙박함
답변 제공: Austin 님, 2024년 4월 7일
Marty, I apologize for the inconvenience caused by the 15-minute wait at check-in. Our staff occasionally needs to attend to other guest concerns, which may require them to step away from the front desk. We regret that you were not satisfied with your room, and it would have been helpful if you had informed our staff so that we could have addressed any issues promptly. We hope to have the opportunity to welcome you back to our property.

10/10 - 훌륭해요

Mary Helen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet
2024년 3월에 2박 숙박함
답변 제공: Austin 님, 2024년 4월 5일
Mary, thank you for your 5 of 5 review! We are thrilled to hear your stay was a plesent one. See you on next time!

8/10 - 좋아요

Charlotte

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Room right by interstate exit ramp. Could hane used dome updating.
2024년 3월에 2박 숙박함
답변 제공: Austin 님, 2024년 4월 1일
Charlotte, We are happy to hear your stay was enoyable. thank you for your feedback!

2/10 - 너무 별로예요

Jay

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Austin 님, 2024년 4월 1일
Jay, I regret to see your negative feedback. Our previous conversation regarding a billing problem through a third party resulted in a satisfactory resolution. If there were any additional concerns, it would have been helpful if you had informed our staff so that we could have addressed them appropriately. We look forward to welcoming you back, and we kindly request that you contact us directly for your next reservation.

2/10 - 너무 별로예요

Craig

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bed terrible
2024년 3월에 2박 숙박함
답변 제공: Austin 님, 2024년 3월 30일
Craig, it is our utmost priority to ensure guest satisfaction, and we are truly sorry that we fell short in meeting your needs.We would like to emphasize that your feedback is invaluable to us. We genuinely appreciate when guest like yourself take the time to share their concerns with us, as it allows us to address any issues promptly and improve our services. By communicating your concerns, we would have been able to rectify the situation and provide you with a more satisfactory experience. Once again, we apologize for any inconvenience caused and we hope to have the opportunity to serve you better in the future.

8/10 - 좋아요

Randall

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is in a convenient area, but also very loud next to highway.
2024년 3월에 1박 숙박함
답변 제공: Kathy 님, 2024년 3월 26일
Thank You for your stay

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Austin 님, 2024년 3월 25일
We are pleased to hear your stay was enjoyable. We will see you next time!

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Kathy 님, 2024년 3월 22일
Thank You for your stay and review. We are looking forward to seeing you again soon.

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really liked the cleanliness of property Little noisy next to interstate
2024년 3월에 2박 숙박함
답변 제공: Kathy 님, 2024년 3월 17일
Thank you for your Stay and Review. Looking forward to seeing you again

10/10 - 훌륭해요

Terry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to everything
2024년 3월에 1박 숙박함
답변 제공: Kathy 님, 2024년 3월 18일
Thank You for yout stay and review. Looking forward to seeing you agian

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room size
2024년 3월에 1박 숙박함
답변 제공: Kathy 님, 2024년 3월 17일
Thank you for Stay and Review.Looking forward to seeing you again

2/10 - 너무 별로예요

Matthew

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Furniture covered in (you know what) stains Furniture missing Mildew smell Disgusting shower Low water pressure, almost no hot water Throw up stains on mattress Lack of lighting fixtures Using a luggage cart for a makeshift closet No hangers. Staff was openly smoking cigarettes in the entry. Terrible experience, will never ever be back.
2024년 3월에 4박 숙박함
답변 제공: Kathy 님, 2024년 3월 17일
Thank You for your review. I will have maint work on that room to get it right.

6/10 - 괜찮아요

Vicki 님, Leander

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We stayed here the first time 7 years ago and since but this trip the interior is so tired and dated. Will go right down the street to the newer hotels next time
2024년 3월에 2박 숙박함
답변 제공: Kathy 님, 2024년 3월 17일
Thank You for your stay and review. We are under new owners and are getting ready to change things. We hope to see you again.

10/10 - 훌륭해요

Matt

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Another good stay and easy to get in and out.
2024년 3월에 1박 숙박함
답변 제공: Kathy 님, 2024년 3월 14일
We would like to thank you for your stay and review. We at the Wingate Lake Charles are looking forward to seeing you again soon.

8/10 - 좋아요

Shawn

2024년 2월에 2박 숙박함
답변 제공: Kathy 님, 2024년 3월 14일
Tahnk You for your stay and your review. We are looking forward to seeing you again soon

4/10 - 별로예요

Hunter

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Locked the front doors on us, had us waiting in the lobby for check in for a really long time. Bugs in the hotel room. You definitely get what you pay for.
2024년 3월에 1박 숙박함
답변 제공: Austin 님, 2024년 3월 13일
We deeply apologize, Hunter, for the negative encounter you had at our property. We understand that your experience was not up to your expectations, and we sincerely regret any inconvenience caused. It is our utmost priority to ensure guest satisfaction, and we are truly sorry that we fell short in meeting your needs.We would like to emphasize that your feedback is invaluable to us. We genuinely appreciate when guest like yourself take the time to share their concerns with us, as it allows us to address any issues promptly and improve our services. By communicating your concerns, we would have been able to rectify the situation and provide you with a more satisfactory experience. Once again, we apologize for any inconvenience caused and we hope to have the opportunity to serve you better in the future.

10/10 - 훌륭해요

Johnny

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Austin 님, 2024년 3월 13일
Thank you for taking the time to provide us with your feedback. We value your opinion and are thrilled to hear that you had a pleasant experience during your stay at our property. Our team works hard to ensure that every guest has a memorable and enjoyable stay, so it is always rewarding to receive positive feedback. We look forward to welcoming you back in the near future and providing you with another exceptional experience. Please do not hesitate to reach out to us if there is anything we can do to make your next stay even more enjoyable.

10/10 - 훌륭해요

Daeja

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was so comfortable and clean. Absolutely would stay again
2024년 2월에 1박 숙박함
답변 제공: Kathy 님, 2024년 3월 5일
thank you for your stay and review, looking forward to seeing you again soon.

10/10 - 훌륭해요

Milo 님, the woodlands

2024년 3월에 1박 숙박함
답변 제공: Austin 님, 2024년 3월 25일
We are pleased to hear your stay was enjoyable. We will see you next time!

10/10 - 훌륭해요

Guadalupe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very polite and helped with all our questions and needs. Overall it was a great place to stay. Thank you!!
2024년 2월에 2박 숙박함
답변 제공: Kathy 님, 2024년 2월 26일
Thank You for your Stay and review. Hope to see you again soon .Here at the Wingate Lake Charles.

8/10 - 좋아요

Lydia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The transportation that was provided. The rooms need deep cleaning & updating.
2024년 2월에 2박 숙박함
답변 제공: Kathy 님, 2024년 2월 23일
Thank you fro your stay.

8/10 - 좋아요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value and great location
2024년 2월에 1박 숙박함
답변 제공: Austin 님, 2024년 2월 11일
We are happy to hear you enjoyd your stay!

10/10 - 훌륭해요

Betty

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean rooms
2024년 2월에 1박 숙박함
답변 제공: Austin 님, 2024년 2월 5일
Thank you for sharing your feedback on your stay! We are thrilled to hear you had a great visit. Your support means the world to us We truly belive that word of mouth is the most effective advertisment. Please, spread the word to all of your family and friends. See you next time!

10/10 - 훌륭해요

Darla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Kathy 님, 2024년 2월 6일
Thank You for you stay at the Wingate Lake Charles. Loooking forward to seeing you again soon.

10/10 - 훌륭해요

Tillis

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was a breeze! Cathy, desk clerk, was a joy and offered much information. Very kind and made sure we each got a homemade cookie!
2024년 2월에 1박 숙박함
답변 제공: Austin 님, 2024년 2월 5일
Thank you for sharing your feedback on your stay! We are thrilled to hear you had a great visit. Your support means the world to us We truly belive that word of mouth is the most effective advertisment. Please, spread the word to all of your family and friends. See you next time!

2/10 - 너무 별로예요

Ronald

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfriendly front desk personnel. Room was terrible, lighting was bad, the worst part was the shower tub on room 321 drain; I had to shower in dirty water because the water wasn’t residing. At checkout the front desk rep did not acknowledged me; didn’t asked me if everything went well, no receipt, etc. WE WILL NEVER STAY HERE AGAIN; nor recommend this property for a future stay. PROPERTY NEEDS A LOT OF IMPROVEMENTS starting with staff.
2024년 1월에 1박 숙박함
답변 제공: Kathy 님, 2024년 1월 29일
I'm sadden to hear that your stay was not anything but excellent. Please rest assure that with you bring this to our attention, we will make this our highest priority to get this room to our standard. We do hope to earn your business back on your next stay.

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was as it should be, staff was very nice and helpful.
2024년 1월에 1박 숙박함
답변 제공: Kathy 님, 2024년 1월 29일
Thank your stay.

8/10 - 좋아요

Rogerio Garcia

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was easy to get to from Hwy US 10. Room was clean. Beds were soft. Shower - shower head water spray was perfect; bathtub floor was very slippery. Suggest improvement before someone gets hurt. Breakfast was sufficient.
2024년 1월에 2박 숙박함
답변 제공: Kathy 님, 2024년 1월 29일
Thank you for your stay

8/10 - 좋아요

Matt

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s easy to access and pretty quiet.
2023년 12월에 1박 숙박함
답변 제공: Kathy 님, 2024년 1월 29일
Thank you for your stay

2/10 - 너무 별로예요

Belia

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Austin 님, 2024년 1월 31일
We highly appreciate your honest review regarding your recent stay at our hotel. Your feedback holds immense value for us, as we continuously aim to enhance our services with each guest's experience. Your comments about your stay are sincerely valued.

8/10 - 좋아요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was very clean I have no complaints
2023년 12월에 1박 숙박함
답변 제공: Kathy 님, 2024년 1월 17일
Thank you for your recent stay and amazing review of the Wingate Lake Charles hotel.We appreciate your business and hope to see you again very soon.

10/10 - 훌륭해요

Carl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Kathy 님, 2024년 1월 17일
Thank you for your recent stay and amazing review of the Wingate Lake Charles hotel.We appreciate your business and hope to see you again very soon.

6/10 - 괜찮아요

Justin

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Below average hotel
Conveniently located, easy check-in process and staff was friendly and pleasant, appliances and AC/heat worked well. We didn't indulge in the breakfast but it's your standard hot breaksfast fair, nothing special...Traffic noise is significant but I understand it is right off I-10 and by several red lights so you have occasional loud car exhaust. I wanted a jacuzzi tub so we splurged for the presidential suite... it was not at all worth it. Throughout the rooms floor hard surfaces looked and felt unclean. They could really use a good hard cleaning. Every room the edges & corners had dust, hair, and debris like it was just swooshed with a broom to walls. There was a glop of sticky goo in middle of floor if main room that I stepped in wearing socks thankfully. Looked like hair gel or something, didn't appear bodily... Found a few hairs in the tub and Also what looked like a booger in sink. A small food stain on a corner of comforter on bed. The shower water pressure was none and the door dragged at bottom and was almost impossible to close. I was not asked how my stay was at check-out so I didn't talk to staff about issues. We'll just scratch this one off the list to stay or recommend.
2024년 1월에 2박 숙박함
답변 제공: Kathy 님, 2024년 1월 17일
Thank You for your recent stay and review. Im sorry to hear your stay wasnt so great. We on working on getting the hotel update.I will let housekeeping know about these issues so w ecan make thing better. We hope to get another chance with you.

8/10 - 좋아요

jerry 님, lake charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kathy was great!
2023년 12월에 2박 숙박함
답변 제공: Kathy 님, 2024년 1월 17일
Thank you for your recent stay and amazing review of the Wingate Lake Charles hotel.We appreciate your business and hope to see you again very soon.

10/10 - 훌륭해요

Mary 님, Spring

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was very clean, and the staff was friendly and very professional.
2023년 12월에 1박 숙박함
답변 제공: Kathy 님, 2024년 1월 5일
Thank you for your recent stay and amazing review of the Wingate Lake Charles hotel.We appreciate your business and hope to see you again very soon.

8/10 - 좋아요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked having the shuttle available until 3am. He was quick to pickup to and from destination when called….no waiting My only complaint was the cleanliness in the shower wall and hand rails in shower. They were very dirty. Needs hotter water when taking a bath. Everything else was great. I will stay again on my next trip to LC.
2023년 12월에 1박 숙박함
답변 제공: Kathy 님, 2024년 1월 1일
Thank you for your review and recent stay here at the Wingate Lake Charles. We are glade you had a great stay. Im sorry to hear that the rails were dirty we will make sure the housekeeper see about them more, Looking forward to seeing you again.

10/10 - 훌륭해요

george

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location next to Casinos. Super clean facilities and super friendly staff. Will stay again.
2023년 12월에 2박 숙박함
답변 제공: Kathy 님, 2024년 1월 1일
Thank you for your recent stay and amazing review of the Wingate Lake Charles hotel.We appreciate your business and hope to see you again very soon.

8/10 - 좋아요

Blanca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Kathy 님, 2024년 1월 1일
Thank you for your recent stay and amazing review of the Wingate Lake Charles hotel.We appreciate your business and hope to see you again very soon.

6/10 - 괜찮아요

Tisharia 님, Fife

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Room was outdated shower door wouldn't close I wouldn't stay again
2023년 12월에 1박 숙박함
답변 제공: Kathy 님, 2023년 12월 30일
Thank for your stay here at the wingate Lake Charles. Im sorry to hear that you stay wasnt good. We are working on up dateing our rooms. I will have maintance go in and take care of the shower door.I hope we can have another chance with you.

10/10 - 훌륭해요

Vicki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Kathy 님, 2023년 12월 30일
Thank you for your recent stay and amazing review of the Wingate Lake Charles hotel.We appreciate your business and hope to see you again very soon.

8/10 - 좋아요

Chris

2023년 12월에 1박 숙박함
답변 제공: Kathy 님, 2023년 12월 30일
Thank you for your recent stay and amazing review of the Wingate Lake Charles hotel.We appreciate your business and hope to see you again very soon.

10/10 - 훌륭해요

Norbert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean.. close to alot of places by
2023년 12월에 1박 숙박함
답변 제공: Kathy 님, 2023년 12월 28일
Thank you for your recent stay and amazing review of the Wingate Lake Charles hotel.We appreciate your business and hope to see you again very soon.

2/10 - 너무 별로예요

Connie

2023년 12월에 1박 숙박함
답변 제공: Austin 님, 2024년 1월 31일
We sincerely appreciate your honest review of your recent stay at our hotel. Your feedback is highly valuable to us as we continuously work towards enhancing our services. Thank you for sharing your experience with us.

10/10 - 훌륭해요

Steven

2023년 12월에 1박 숙박함
답변 제공: Kathy 님, 2023년 12월 27일
Thank you for your recent stay and amazing review of the Wingate Lake Charles hotel.We appreciate your business and hope to see you again very soon.

10/10 - 훌륭해요

Mary 님, Spring

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy location to the freeway in Shopping.
2023년 12월에 1박 숙박함
답변 제공: Kathy 님, 2023년 12월 26일
Thank you for your recent stay and amazing review of the Wingate Lake Charles hotel.We appreciate your business and hope to see you again very soon.

10/10 - 훌륭해요

ricky

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Kathy 님, 2023년 12월 26일
Thank you for your recent stay and amazing review of the Wingate Lake Charles hotel.We appreciate your business and hope to see you again very soon.