로비

윈게이트 바이 윈덤 레이크 찰스 카지노 에어리어 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 586개" "
평점 8 - 좋아요. 1001개 이용 후기 중 246개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 77개" "
평점 4 - 별로예요. 1001개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 47개" "

8.8/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

Corlyn 님, sulphur

좋아요: 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Austin 님, 2024년 5월 24일
Thank you for your feedback.

10/10 - 훌륭해요

Patricia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Free shuttle to casinos . Clean felt safe friendly
2024년 3월에 1박 숙박함
답변 제공: Austin 님, 2024년 5월 21일
Patricia, we are thrilled to hear that enjoyed your stay!

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to shopping and the casinos
2024년 5월에 1박 숙박함
답변 제공: Austin 님, 2024년 5월 21일
Thank you for your feedback. We hope to see you again soon!

10/10 - 훌륭해요

Martin

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would definitely recommend in case you are passing by and would like to enjoy casinos 🎰😁
2024년 5월에 1박 숙박함
답변 제공: Austin 님, 2024년 5월 21일
Thank you for your feedback!

10/10 - 훌륭해요

Oscar

2024년 5월에 1박 숙박함
답변 제공: Austin 님, 2024년 5월 17일
Oscar, thank you for your feedback. I'm delighted to hear you enjoyed your stay. We hope to see you soon!

2/10 - 너무 별로예요

David

별로예요: 청결 상태
2024년 5월에 1박 숙박함
답변 제공: Austin 님, 2024년 5월 21일
David, I'm disappointed to hear you did not enjoy your stay. I would love to hear more of why you gave a poor review.

2/10 - 너무 별로예요

John

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was filthy. It was so bad that I contacted the Marriott properties and filed the complaint.
2024년 4월에 1박 숙박함
답변 제공: Austin 님, 2024년 5월 13일
John, we apologize for the disappointment you experienced with our room. Our management team will investigate the matter to ensure it meets our standards. We value your feedback and would appreciate the opportunity to serve you better during your next visit to Lake Charles.

4/10 - 별로예요

Joel

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Property was nice and clean, but I was not satisfied with the staff at the checking desk, it was not safe when they miss handled the checking process, my room key was also given to another person! At 4:00 am they open my room, lucky that I have the door latch on! The person was trying to force it, then left, next morning I told the lady in charge and she told me that she already knew it! And it was a mistake from them! Why was very scared!!
2024년 5월에 1박 숙박함
답변 제공: Austin 님, 2024년 5월 12일
Thank you, Joel, for sharing your feedback. I sincerely apologize for the negative experience you had. Please be assured that this is not our usual standard of operation. Our management team will thoroughly investigate the reasons behind this mistake. Once again, I apologize for any inconvenience caused and I hope that on your next visit to the Lake Charles area, we can provide you with exceptional service.

10/10 - 훌륭해요

Danny

좋아요: 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Austin 님, 2024년 5월 13일
Thank you for your feedback, we hope to see you soon!

10/10 - 훌륭해요

Jeramie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easily accessible off the interstate. Very spacious rooms, clean, and able to not worry about anyone stealing my vehicle.
2024년 5월에 1박 숙박함
답변 제공: Austin 님, 2024년 5월 10일
Jeramie, we are thrilled to hear you enjoyed our property.

6/10 - 괜찮아요

Roger

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Max

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2024년 4월에 1박 숙박함
답변 제공: Kathy 님, 2024년 5월 1일
Thank You for your stay and review. Looking forward to seeing you again soon

10/10 - 훌륭해요

Orsolya

좋아요: 숙박 시설 상태 및 시설
Clean rooms and great staff
2024년 4월에 1박 숙박함
답변 제공: Kathy 님, 2024년 4월 30일
Thank you for your stay and review.

10/10 - 훌륭해요

Julia

연인과의 여행
The staff was really nice! We had no issues. The room smell fresh and bed was comfortable. One of best things is they were able to take us to and from the casino. This helped use to fully enjoy our visit without any worries. A big thumbs up for this Hotel!
2024년 4월에 2박 숙박함
답변 제공: Kathy 님, 2024년 4월 30일
Thank you for your stay and review. Looking forward to seeing you again soon.

2/10 - 너무 별로예요

Robert

Check a little bit before three that we had that our rooms would not be ready for another 45 minutes not very happy the same right two bed versus one bed
2024년 4월에 1박 숙박함
답변 제공: Kathy 님, 2024년 4월 29일
Im so sorry to hear you stay wasnt great. We were short housekeeping with a lot of due outs. We hope to see you again and be able to make things great for your nexts stay

10/10 - 훌륭해요

aaron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함
답변 제공: Kathy 님, 2024년 4월 29일
Thank you for your stay and review. We are looking forward to see you again soon.

10/10 - 훌륭해요

Emily

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
By evening
2024년 1월에 1박 숙박함
답변 제공: Kathy 님, 2024년 4월 23일
Thank you for your stay and review.

8/10 - 좋아요

Nadeem

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast was very low level. No one was attending the customers needs. Juice machine was not working. No plates, nothing was getting refilled etc. No sign for the food and no one there to answers it. Seems it was too much work for one person. Even though hotel seems to be pretty average occupancy .
2024년 4월에 2박 숙박함
답변 제공: Austin 님, 2024년 4월 24일
Nadeem, Your feedback is highly appreciated as we continue to work towards enhancing the guest experience.

10/10 - 훌륭해요

Roberto Mireles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable stay no issues
2024년 4월에 1박 숙박함
답변 제공: Kathy 님, 2024년 4월 23일
Thank you for your stay. Looking forward to seeing you again soon.

10/10 - 훌륭해요

brian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and very nice! Front desk lady was excellent and very knowledgeable.
2024년 4월에 1박 숙박함
답변 제공: Kathy 님, 2024년 4월 23일
Thank you for your stay and review. We are excied to we have a great team.Looking forward to seeing you again soon

8/10 - 좋아요

Doug

2024년 4월에 1박 숙박함
답변 제공: Austin 님, 2024년 5월 10일
Doug, thank you for your feedback!

8/10 - 좋아요

Binh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, the stay was pleasant. I had only two issues. The room I stayed in had a strong odor of recent construction or remodeling. Gave me a slight headache after being in the room for more than a few hours. The second issue was that there was hardly ever anyone at the front desk. I had to wait 20 mins just to purchase a bottle of water from the sundry shop.
2024년 4월에 1박 숙박함
답변 제공: Kathy 님, 2024년 4월 15일
We are glad to see you have a good stay. Im sorry to hear you had to wait on front desk staff. I will be looking into where the front desk were at. Looking forward to seeing you again soon.

6/10 - 괜찮아요

Doris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Presidential suite has two televisions, two sinks in restroom, spa tub, comfortable bed. The dining area is large and seemed to have plenty of empty space that seem wasted, but for some families would be perfect. Had frig, microwave, coffee maker, counter in kitchen space. If you wanted to have a meeting in dining area, should offer more chairs or sofa. Free shuttle service offered to casino area which was perfect between 5 pm to 3 pm
2024년 4월에 1박 숙박함
답변 제공: Kathy 님, 2024년 4월 15일
Thank you for your stay and review. Looking forward to seeing you again soon

8/10 - 좋아요

Cheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet
2024년 4월에 1박 숙박함
답변 제공: Kathy 님, 2024년 4월 15일
Thank you for your stay and review. looking forward to seeing you again soon.

10/10 - 훌륭해요

pascale 님, old brookville

Carpets could be cleaned….
2024년 4월에 1박 숙박함
답변 제공: Austin 님, 2024년 4월 7일
Thank you for your outstanding 5 out of 5 review! Our team is already hard at work, diligently addressing the concerns you raised. Rest assured, we will make every effort to ensure that the room meets our exceptional standards of quality and comfort. We can't wait to have you back on your next visit!

4/10 - 별로예요

Marty

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I waited in the front lobby for 15 minutes before an employee was present to check me in, The room is in bad condition, bathroom door was broken, and freeway exit and spotlight right outside my window...
2024년 4월에 1박 숙박함
답변 제공: Austin 님, 2024년 4월 7일
Marty, I apologize for the inconvenience caused by the 15-minute wait at check-in. Our staff occasionally needs to attend to other guest concerns, which may require them to step away from the front desk. We regret that you were not satisfied with your room, and it would have been helpful if you had informed our staff so that we could have addressed any issues promptly. We hope to have the opportunity to welcome you back to our property.

10/10 - 훌륭해요

Mary Helen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet
2024년 3월에 2박 숙박함
답변 제공: Austin 님, 2024년 4월 5일
Mary, thank you for your 5 of 5 review! We are thrilled to hear your stay was a plesent one. See you on next time!

8/10 - 좋아요

Charlotte

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Room right by interstate exit ramp. Could hane used dome updating.
2024년 3월에 2박 숙박함
답변 제공: Austin 님, 2024년 4월 1일
Charlotte, We are happy to hear your stay was enoyable. thank you for your feedback!

10/10 - 훌륭해요

Oscar

2024년 3월에 1박 숙박함
답변 제공: Kathy 님, 2024년 4월 23일
Thank for your stay and review. Hope to see you again soon

2/10 - 너무 별로예요

Jay

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Austin 님, 2024년 4월 1일
Jay, I regret to see your negative feedback. Our previous conversation regarding a billing problem through a third party resulted in a satisfactory resolution. If there were any additional concerns, it would have been helpful if you had informed our staff so that we could have addressed them appropriately. We look forward to welcoming you back, and we kindly request that you contact us directly for your next reservation.

2/10 - 너무 별로예요

Craig

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bed terrible
2024년 3월에 2박 숙박함
답변 제공: Austin 님, 2024년 3월 30일
Craig, it is our utmost priority to ensure guest satisfaction, and we are truly sorry that we fell short in meeting your needs.We would like to emphasize that your feedback is invaluable to us. We genuinely appreciate when guest like yourself take the time to share their concerns with us, as it allows us to address any issues promptly and improve our services. By communicating your concerns, we would have been able to rectify the situation and provide you with a more satisfactory experience. Once again, we apologize for any inconvenience caused and we hope to have the opportunity to serve you better in the future.

8/10 - 좋아요

Randall

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is in a convenient area, but also very loud next to highway.
2024년 3월에 1박 숙박함
답변 제공: Kathy 님, 2024년 3월 26일
Thank You for your stay

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Austin 님, 2024년 3월 25일
We are pleased to hear your stay was enjoyable. We will see you next time!

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Kathy 님, 2024년 3월 22일
Thank You for your stay and review. We are looking forward to seeing you again soon.

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really liked the cleanliness of property Little noisy next to interstate
2024년 3월에 2박 숙박함
답변 제공: Kathy 님, 2024년 3월 17일
Thank you for your Stay and Review. Looking forward to seeing you again

10/10 - 훌륭해요

Terry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to everything
2024년 3월에 1박 숙박함
답변 제공: Kathy 님, 2024년 3월 18일
Thank You for yout stay and review. Looking forward to seeing you agian

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room size
2024년 3월에 1박 숙박함
답변 제공: Kathy 님, 2024년 3월 17일
Thank you for Stay and Review.Looking forward to seeing you again

2/10 - 너무 별로예요

Matthew

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Furniture covered in (you know what) stains Furniture missing Mildew smell Disgusting shower Low water pressure, almost no hot water Throw up stains on mattress Lack of lighting fixtures Using a luggage cart for a makeshift closet No hangers. Staff was openly smoking cigarettes in the entry. Terrible experience, will never ever be back.
2024년 3월에 4박 숙박함
답변 제공: Kathy 님, 2024년 3월 17일
Thank You for your review. I will have maint work on that room to get it right.

6/10 - 괜찮아요

Vicki 님, Leander

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We stayed here the first time 7 years ago and since but this trip the interior is so tired and dated. Will go right down the street to the newer hotels next time
2024년 3월에 2박 숙박함
답변 제공: Kathy 님, 2024년 3월 17일
Thank You for your stay and review. We are under new owners and are getting ready to change things. We hope to see you again.

10/10 - 훌륭해요

Matt

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Another good stay and easy to get in and out.
2024년 3월에 1박 숙박함
답변 제공: Kathy 님, 2024년 3월 14일
We would like to thank you for your stay and review. We at the Wingate Lake Charles are looking forward to seeing you again soon.

8/10 - 좋아요

Shawn

2024년 2월에 2박 숙박함
답변 제공: Kathy 님, 2024년 3월 14일
Tahnk You for your stay and your review. We are looking forward to seeing you again soon

4/10 - 별로예요

Hunter

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Locked the front doors on us, had us waiting in the lobby for check in for a really long time. Bugs in the hotel room. You definitely get what you pay for.
2024년 3월에 1박 숙박함
답변 제공: Austin 님, 2024년 3월 13일
We deeply apologize, Hunter, for the negative encounter you had at our property. We understand that your experience was not up to your expectations, and we sincerely regret any inconvenience caused. It is our utmost priority to ensure guest satisfaction, and we are truly sorry that we fell short in meeting your needs.We would like to emphasize that your feedback is invaluable to us. We genuinely appreciate when guest like yourself take the time to share their concerns with us, as it allows us to address any issues promptly and improve our services. By communicating your concerns, we would have been able to rectify the situation and provide you with a more satisfactory experience. Once again, we apologize for any inconvenience caused and we hope to have the opportunity to serve you better in the future.

10/10 - 훌륭해요

Johnny

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Austin 님, 2024년 3월 13일
Thank you for taking the time to provide us with your feedback. We value your opinion and are thrilled to hear that you had a pleasant experience during your stay at our property. Our team works hard to ensure that every guest has a memorable and enjoyable stay, so it is always rewarding to receive positive feedback. We look forward to welcoming you back in the near future and providing you with another exceptional experience. Please do not hesitate to reach out to us if there is anything we can do to make your next stay even more enjoyable.

10/10 - 훌륭해요

Daeja

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was so comfortable and clean. Absolutely would stay again
2024년 2월에 1박 숙박함
답변 제공: Kathy 님, 2024년 3월 5일
thank you for your stay and review, looking forward to seeing you again soon.

10/10 - 훌륭해요

Milo 님, the woodlands

2024년 3월에 1박 숙박함
답변 제공: Austin 님, 2024년 3월 25일
We are pleased to hear your stay was enjoyable. We will see you next time!

10/10 - 훌륭해요

Guadalupe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very polite and helped with all our questions and needs. Overall it was a great place to stay. Thank you!!
2024년 2월에 2박 숙박함
답변 제공: Kathy 님, 2024년 2월 26일
Thank You for your Stay and review. Hope to see you again soon .Here at the Wingate Lake Charles.

8/10 - 좋아요

Lydia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The transportation that was provided. The rooms need deep cleaning & updating.
2024년 2월에 2박 숙박함
답변 제공: Kathy 님, 2024년 2월 23일
Thank you fro your stay.

8/10 - 좋아요

Wendy

2024년 2월에 1박 숙박함
답변 제공: Kathy 님, 2024년 2월 18일
Thank you for stay

8/10 - 좋아요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value and great location
2024년 2월에 1박 숙박함
답변 제공: Austin 님, 2024년 2월 11일
We are happy to hear you enjoyd your stay!

10/10 - 훌륭해요

Betty

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean rooms
2024년 2월에 1박 숙박함
답변 제공: Austin 님, 2024년 2월 5일
Thank you for sharing your feedback on your stay! We are thrilled to hear you had a great visit. Your support means the world to us We truly belive that word of mouth is the most effective advertisment. Please, spread the word to all of your family and friends. See you next time!