스탠다드룸, 퀸사이즈침대 2개, 금연 | 책상, 노트북 작업 공간, 암막 커튼, 다리미/다리미판

퀄리티 인 여행 후기

2.5 out of 5
퀄리티 인
931 US Route 9, Queensbury, NY

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 897개 이용 후기 중 294개" "
평점 8 - 좋아요. 897개 이용 후기 중 350개" "
평점 6 - 괜찮아요. 897개 이용 후기 중 154개" "
평점 4 - 별로예요. 897개 이용 후기 중 63개" "
평점 2 - 너무 별로예요. 897개 이용 후기 중 36개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

milind

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The motel was ok; a bit expensive for the value.
2024년 4월에 2박 숙박함

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Karin

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Pierre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Un endroit parfait
Très propre comme endroit, c’est calme et la literie est vraiment confortable. Le propriétaire ou le gérant est une personne très gentille et avenant. Séjour en semaine vraiment agréable
2024년 1월에 1박 숙박함

8/10 - 좋아요

Janet

연인과의 여행
좋아요: 직원 및 서비스
Overall vey nice. our room was over the front deck and could hear all the conversations so at times it was a little noisy.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Jean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Jeese

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Sharon

2024년 1월에 2박 숙박함

6/10 - 괜찮아요

MiaLisa 님, Glens Falls

가족 여행
When I booked this, it was posted as a PET FRIENDLY PROPERTY. When I got there, they had changed their policy. Had I been made aware of this, I would have booked another room. We we ended up booking another night before we were even told. So I had to go and get another room somewhere else and leave my daughter with that room. This was a very expensive thing for a 2.5 star stay. I’m very disappointed.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Alice

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Harold

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 11월 8일
Thank you for taking a moment to leave a review, Harold. The staff and I at the Red Roof Inn Glens Falls - Lake George appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 - 좋아요

Howard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was fine but I did not realize there was no elevator and my room was on the 2nd floor. I had to lug my personal belongings up the stairs.
2023년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Un travail de rafraîchissement de peinture serait dû…
2023년 10월에 4박 숙박함
답변 제공: Enregistrer Spécialiste de la redirection 님, 2023년 10월 26일
Cher invité,Merci d'avoir pris le temps de répondre à notre enquête auprès des clients. J'apprécie vos commentaires concernant votre récent séjour au RED ROOF INN GLENS FALLS - LAKE GEORGE. Je suis tellement heureux que nous ayons obtenu votre note de 4/5. Sachez que Red Roof apprécie votre entreprise et prendra votre commentaire en considération afin que nous puissions améliorer l'expérience de nos clients.Merci encore d'avoir partagé votre expérience. Nous avons hâte de vous voir lors de vos futurs voyages.Sincèrement,EnregistrerGestion du toit rougeSpécialiste de la redirection

10/10 - 훌륭해요

Nick

2023년 10월에 2박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 11월 7일
Thank you for taking a moment to leave a review, Nick. The staff and I at the Red Roof Inn Glens Falls - Lake George appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 - 별로예요

justo

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 10월 28일
Thank you for taking a moment to leave a review, Justo. The staff and I at the Red Roof Inn Glens Falls - Lake George were disappointed to see your 4/10 score following your stay. In order to understand what prompted your 4/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Lori

2023년 10월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 11월 7일
Thank you for taking a moment to leave a review, Lori. The staff and I at the Red Roof Inn Glens Falls - Lake George appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 - 좋아요

John

좋아요: 숙박 시설 상태 및 시설
Convenient and affordable
2023년 10월에 2박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 10월 9일
Thank you for taking a moment to leave a review, John. The staff and I at the Red Roof Inn Glens Falls - Lake George appreciate your 4/5 score following your stay. I am happy that our affordability and convenience pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 - 좋아요

Arthur

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Accommodated our fury girl…
2023년 10월에 3박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2023년 10월 6일
Hi Arthur,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Glens Falls - Lake George. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 - 훌륭해요

sherrie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2023년 10월 6일
Hi Sherrie,Thank you for taking the time to write a review of your stay at the Red Roof Inn Glens Falls - Lake George. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 - 훌륭해요

Rex-Susan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were clean and comfortable. Roomy. All the standard amenities. Excellent price, for the area especially, was a big plus.
2023년 9월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 9월 19일
Dear Rex,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN GLENS FALLS - LAKE GEORGE regarding the the clean rooms and price. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Emma

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Easy access to where I was going.
2023년 9월에 7박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 9월 18일
Dear Emma, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN GLENS FALLS - LAKE GEORGE regarding the easy access. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Jonathan 님, Council Bluffs

2023년 9월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 10월 9일
Thank you for taking a moment to leave a review, Jonathan. The staff and I at the Red Roof Inn Glens Falls - Lake George appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 - 별로예요

Jose

2023년 9월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 10월 28일
Thank you for taking a moment to leave a review, Jose. The staff and I at the Red Roof Inn Glens Falls - Lake George were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 - 좋아요

Kimberly

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Could have been a bit cleaner but fine for 1 night stay.
2023년 9월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 9월 6일
Dear Kimberly,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN GLENS FALLS - LAKE GEORGE. We appreciate your 4/5 score following your stay. I'm sorry to hear that our cleanliness didn't meet your standards. We will take your comment into consideration in and effort to improve our quality. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 9월 4일
Hello Heather,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Glens Falls - Lake George appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It would be a pleasure to hear about what took place throughout your stay and how we can improve on our service, so please consider adding comments to your survey in the future.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

10/10 - 훌륭해요

Cheryl

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 8월 30일
Hello Cheryl, I am pleased to have had you as our guest. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience. Sincerely, Toni-Ann Red Roof Management RediResponse Specialist

8/10 - 좋아요

Sylvie

2023년 8월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 9월 19일
Hello Sylvie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GLENS FALLS - LAKE GEORGE and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Joseph

좋아요: 청결 상태, 직원 및 서비스
Mike the manager was wonderful and did everything he could to make our stay pleasant. The room was very noisey
2023년 8월에 4박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 8월 25일
I appreciate your comments regarding your recent stay at the Red Roof Inn Glens Falls - Lake George, Joseph. I am happy that you found our property manager wonderful. I apologize for the noise disturbance you indicated though. I will make sure to share your comments with the rest of our team highlighting Mike for doing everything he could to make your stay pleasant. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

8/10 - 좋아요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 8월 25일
Thank you for taking a moment to complete our survey, Julia. The staff at the Red Roof Inn Glens Falls - Lake George and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

8/10 - 좋아요

Alicia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property. Beds were clean. Some stains on the walls. Overall ok. The staff was very friendly.
2023년 8월에 2박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 8월 19일
Hello Alicia,Thank you for taking the time to tell us about your stay at the Red Roof Inn Glens Falls Lake George. It is pleasing to see that you found the beds clean and the staff friendly. You indicated that stains were on the wall. We will take your comments into consideration to make changes to improve our customer experience.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Abigail RediResponse Specialist

8/10 - 좋아요

Don

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Slept well
Door latch broke on our way out. We were right next to the office so the manager saw what was going on and came right over. He had it fixed in about 15 minutes but unfortunately that made us late for our appointment
2023년 8월에 2박 숙박함
답변 제공: Chirell Rediresponse Specialist 님, 2023년 8월 31일
Dear Don,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Glens Falls - Lake George. We are sorry you had a less than satisfactory experience, prompting your 8/10 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding broken door latch which was fixed. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

4/10 - 별로예요

Danielle

별로예요: 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 8월 19일
Hello Danielle,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof Inn Glens Falls Lake George. I'm sorry that your stay was less than satisfactory that prompted a 2/5 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AbigailRediResponse Specialist

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
A Nice Spot for a quick stay
The room we stayed in was clean and comfortable with a few flaws in the condition, like peeling baseboard in the bathroom. The front desk was fabulous, they greeted us warmly, helped us find our room and happily retrieved extra pillows for us when we requested them.
2023년 8월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 8월 15일
Dear Valued Guest,Thank you for telling us about your recent visit at the Red Roof Inn Glens Falls Lake George. I was delighted to read that our clean rooms and hospitable met your needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.With thanks,LintonRediresponse Specialist

10/10 - 훌륭해요

Chris

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom was not clean , floors were dirty and hairdryer broke
2023년 8월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 8월 13일
Dear Chris,Thank you for taking the time to tell us about your experience at the Red Roof Inn Glens Falls Lake George. I am glad that we earned your 5/5 score. However, you mentioned that the floors were unclean, the hairdryer broke and the other concerns you highlighted. Please accept our sincerest apologies for any inconvenience this had on your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I will sharing your feedback with management to ensure that your concerns are addressed.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Christa

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel
2023년 8월에 4박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 8월 12일
Dear Christa, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ GAINESVILLE. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Joe 님, Seabrook

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location between Lake George and Saratoga.
2023년 8월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 8월 11일
Dear Joe, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN GLENS FALLS - LAKE GEORGE regarding the good location. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Vernon

좋아요: 편의 시설/서비스
Very clean and nice staff for the money
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

James

가족 여행
별로예요: 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 8월 8일
Thank you for taking a moment to leave a review, James. Myself and the staff at the Red Roof Inn Glens Falls Lake George were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle RediResponse Specialist

6/10 - 괜찮아요

Ronald

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Close the Six Flags and Lake George
2023년 8월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 8월 8일
Thank you for taking a moment to leave a review, Ronald. Myself and the staff at the Red Roof Inn Glens Falls Lake George appreciate your 3/5 score following your stay. I am happy that our close proximity to Six Flags and Lake George pleased you. We aim to deliver positive experiences and we’re happy you were satisfied. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,GabrielleRediResponse Specialist

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 8월 7일
Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHESAPEAKE CONFERENCE CENTER and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 - 별로예요

Melissa

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are outdated, but they tried to refresh them with paint. The beds themselves were comfortable and clean. The bathroom had a lingering scent of urine in it. Perhaps because the floor had not been disinfected. The room didn’t feel cozy. The hotel is ok if you’re just looking for a place to sleep. There are only 2 floors, but no elevator. Common stair area was very dirty. They definitely need to make a point to clean doors. Definitely not a place where you would want to hang out at to relax. Will definitely not be my first choice for my next stay in Queensbury.
2023년 8월에 2박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 8월 5일
Hi Melissa,Thank you for your recent review of your stay at Red Roof Inn Glens Falls Lake George. It's great to hear that our beds were comfortable and clean. However, I was disheartened to read that there was a lingering smell of urine, there was no elevator, the common area was dirty amongst other things that left a negative impression of our brand. Please accept our apologies for the impact this had on your stay. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. In an effort to have your concerns addressed, we will be taking your comments in to consideration and address the matters with the appropriate department. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Devorine RediResponse Specialist

8/10 - 좋아요

Elliott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The gentleman that checked us in was super nice.
2023년 7월에 1박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 8월 1일
I appreciate your comments regarding your recent stay at the Red Roof Inn Glens Falls Lake George, Elliot. It's great to hear that the gentleman that checked us in was super nice. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

6/10 - 괜찮아요

Gretchen

2023년 7월에 1박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 8월 20일
Thank you for taking a moment to complete our survey, Gretchen. The staff at the Red Roof Inn Glens Falls Lake George and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

10/10 - 훌륭해요

Suzie

2023년 7월에 2박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 8월 14일
Hi Suzie,Thank you for taking the time to complete our survey following your stay at the Red Roof Inn Glens Falls Lake George. It's great to see you enjoyed your stay, resulting in a 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Alexander 님, Hopkinton

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really rundown and an unpleasant odor
2023년 7월에 2박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 7월 26일
Hello Alexander, Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 3/5 score. The issues you brought to our attention regarding the upkeep of our property not meeting your expectations and there being an odor are truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was clean and well kept. I was very happy with our stay.
2023년 7월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 7월 23일
Hello Jennifer,Thank you for taking the time to write a review of your stay at the Red Roof Inn Glens Falls Lake George. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our very clean/well-kept hotel. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OnielRediresponse Specialist

10/10 - 훌륭해요

Daniel

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff disappointing motel room
It was $200 per night and it is a dump! Staff are really nice though!!!!
2023년 7월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 7월 11일
Hello Daniel,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN GLENS FALLS - LAKE GEORGE. I'm so glad we earned your 5/5 score. I'm happy you were pleased with our hospitable staff, however, the value for money wasn't worth it. Please know that we do value your business and will take your concerns into consideration.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRediresponse Specialist

10/10 - 훌륭해요

Russell

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Value, Nice Stay
Went with friends for a night on a stopover. It is definitely a sparse, motel kind of place, but the experience was incredibly easy and comfortable. The staff was nice and helpful, the room was adequately equipped, and it was just what we needed.
2023년 6월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 7월 11일
Hello Russell,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GLENS FALLS - LAKE GEORGE. It's thrilling to hear that you had a great experience with us. We appreciate your comments, especially your highlights about our helpful staff and well equipped rooms, which created a comfortable experience. I'm so glad we earned your 5/5 score.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. Sincerely,Recordo Rediresponse Specialist

4/10 - 별로예요

Diana

가족 여행
Hard beds, flat pillows, no elevator and had to lug everything up stairs. Loud noises in the middle of the night, either luggage going up the stairs constantly or kids bouncing off of the walls
2023년 7월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 7월 5일
Dear Diana,Thank you for your review following your stay at Red Roof Inn Glens Falls Lake George. You indicated that the hard bed, the flat pillow and the other listed issues hindered your experience. Your satisfaction is important to us and we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to provide better accommodations at any of our brand locations in the future.Sincerely, Gabrielle RediResponse Specialist

6/10 - 괜찮아요

Sofia

별로예요: 직원 및 서비스
2023년 6월에 2박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 6월 30일
Hello Sofia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GLENS FALLS - LAKE GEORGE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist