Lake Lorain Tours

Great location!

When we checked into our room the first evening, we immediately noticed there was almost no hand soap or shower soap. It was barely enough to get through one shower. We figured it was an easy fix, so the next morning, before leaving for the day, we asked the front desk to have some brought up. Eight hours later, we came back and there was still no soap. We called the front desk and were told it would be about ten minutes. After calling three more times and still receiving nothing, we finally gave up and left for our concert without being able to shower. On our way out, we mentioned it again in person and were assured that soap would be waiting in the room when we returned. It wasn’t. After the concert, we called the front desk yet again. This time we were told that the hotel had actually run out of the liquid soap normally stocked in the rooms, but that they had bar soap available. I asked if I should just come downstairs and get it myself. I was told a request had to be submitted and approved before they could distribute the soap to us. Eventually, after an exhausting number of calls over something as basic as soap, we received two tiny bars. The sink and shower did not even have a proper place to put bar soap because the room is clearly designed to use liquid soap dispensers. We were also given only two towels for our entire stay, and they were never replenished. Then came the icing on the cake. On our final night, we saw five bedbugs crawling on the towels.