6/10 - 괜찮아요
Grace
아이를 동반한 가족 여행
2025년 8월 21일
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
No staff was available at this hotel after 8–9 pm. When my room keys didn’t work, I had to call and eventually reached someone. she made it seem like the issue was my fault. After waiting about 20 minutes, she gave me new keys, but they didn’t work either. She didn’t wait for me to test them. Luckily i was able to catch her on her way out. Then she gave me another keys but it didnt work again. Even her master key didnt work. Come to find out it was the door batteries.
I understand that things like that can happen, but what’s unacceptable is being rude to your guests and making them feel like it’s their fault.
I didn’t receive an apology or any proactive communication — I had to keep asking what the plan was. If staff members don’t want to be called at night, then hospitality may not be the right job. Guests deserve respect and clear communication, especially when problems arise.
Grace
2025년 8월에 2박 숙박함
