Dear Norman,Thank you for your review. We apologize for any confusion regarding our resort fee. Going forward, we will do our best to be transparent with our guests when it comes to our policies. Hopefully, your overall stay with us was a pleasant one. Should you return to the area, it would be our pleasure to provide you with a more exceptional stay.Best Regards,Dee ChristleGeneral Manager

The issues you raise are important to us. Please accept our apologies for any concerns about service .

The issues you raise are important to us. Please accept our apologies for any concerns about service .

Dear Gisselle,Thank you for your feedback. We appreciate you letting us know where we have room for improvement so we can take a step in the right direction. Hopefully, you'll allow us to welcome you back someday for a much better experience. Best Regards,Dee ChristleGeneral Manager

While it was a pleasure to host you we are disappointed to learn you did not enjoy your stay. Please know we are always working on updates to improve our property to ensure our guests enjoy their stay. Thank you for taking the time to share your feedback. Best Regards,Dee ChristleGeneral Manager

The issues you raise are important to us. Please accept our apologies for any concerns about service

The issues you raise are important to us. Please accept our apologies for any concerns about service .

The issues you raise are important to us. Please accept our apologies for any concerns about service .

The issues you raise are important to us. Please accept our apologies for any concerns about service .

The issues you raise are important to us. Please accept our apologies for any concerns about service .

The issues you raise are important to us. Please accept our apologies for any concerns about service .

Dear Douglas,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about the appearance of the property. We'll keep your comments in mind, and we hope you'll consider staying with us again should you be back in the area.Best Regards,Dee ChristleGeneral Manager

The issues you raise are important to us. Please accept our apologies for any concerns about service .

Dear Matthew,We appreciate you sharing your concerns with us. Please accept our sincere apology for your unsatisfactory stay. We're always here to address any disturbances when notified. Thank you for reaching out and we hope for a chance to make your next visit a better one.Best Regards,Dee ChristleGeneral Manager

Dear Sandra,Please know that we take concerns of pests seriously and will notify our pest control specialist right away. Our staff does implement preventive measures to address any issues with pests, and there is rarely cause for concern. We will work closely with our housekeeping team to ensure a thorough sweep is done of our rooms to ensure that they are up to our high standards. Our website has all accurate information on our amenities and accommodations, and we apologize if there was any discrepancy on the third-party site. Our team will discuss how to address this going forward. Thank you for your feedback, and safe travels. Best Regards,Dee ChristleGeneral Manager

Dear Svetlana,We recognize your time is valuable and appreciate the feedback you have provided. What you described is not indicative of our high standards and we will be sure to address your feedback immediately with our team to investigate and make the necessary improvements. We ask that you give us another chance to change your perceptions with a stay that is nothing short of stellar.Best Regards,Dee ChristleGeneral Manager

Dear Greg,While we thank you for being our guest, we are disappointed to see that we fell short of expectations. This is not indicative of the quality experience we wish to provide. Please know that our team will investigate these matters to ensure our accommodations are in the top-notch condition we are known for. We sincerely apologize for your unsatisfactory experience and hope you'll allow us a second chance to change your perceptions down the line.Best Regards,Dee ChristleGeneral Manager

Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. We assure you that cleanliness is one of our top priorities and will be discussed thoroughly as we make the appropriate changes. Please consider returning soon for a better experience.Best Regards,Dee ChristleGeneral Manager

Dear Rosaisela,We appreciate you reaching out, and we apologize for any issue you experienced with your bathroom. Rest assured, our maintenance team will ensure our accommodations are in tip-top shape and that everything is working as it should so that we may continue to deliver a seamless experience for our guests. Again, we apologize and hope to have a future opportunity to demonstrate a more enjoyable experience we know we can provide. Best Regards,Dee ChristleGeneral Manager

The issues you raise are important to us. Please accept our apologies for any concerns about service .

The issues you raise are important to us. Please accept our apologies for any concerns about service .

The issues you raise are important to us. Please accept our apologies for any concerns about service .

The issues you raise are important to us. Please accept our apologies for any concerns about service .

The issues you raise are important to us. Please accept our apologies for any concerns about service .

Dear Rogen,Thank you for taking the time to share your thoughts with our team. We will be sure to share your feedback with our team for immediate improvement. This is not the impression that represents our commitment to high standards. Please visit us again so we can show you a much better experience. Best Regards,Dee ChristleGeneral Manager

Dear Angel,We appreciate your feedback, and we're glad our location worked well for your trip. However, we apologize for any concerns about the condition of the property. Your comments help us plan future improvements and will be shared with our entire team. Should you be in the area again, please consider coming back to see us.Best Regards,Dee ChristleGeneral Manager

Dear Elizabeth,Thank you for your review. We regret to learn of your disappointment with your experience. Cleanliness is one of our top priorities and will be discussed thoroughly by our dedicated team as we make the appropriate changes. It was a pleasure having you here, and we hope to welcome you back in the future for an improved experience.Best Regards,Dee ChristleGeneral Manager

,Thank you for choosing Econo Lodge Winter Haven East. It's wonderful knowing that you loved everything about your stay with us, and we look forward to welcoming you back for another five-star experience.Best Regards,Dee ChristleGeneral Manager

Dear Katrice,Thank you for choosing Econo Lodge Winter Haven East. It's wonderful knowing that you loved everything about your stay with us, and we look forward to welcoming you back for another five-star experience.Best Regards,Dee ChristleGeneral Manager

Dear Adina,We're sorry to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We will be sure to look into your feedback further and make improvements where necessary. Please consider giving us another chance soon; we know that we can impress you. Best Regards,Dee ChristleGeneral Manager

Dear Terry,We're sorry to hear that you didn't have a good time with us. If you're still encountering billing issues, please do not hesitate to reach out to us offline so that we may better assist you, as we never want to leave a matter like this unresolved. Thank you, and we hope to hear from you soon. Best Regards,Dee ChristleGeneral Manager

Dear Ingrid,Your feedback about your recent stay is much appreciated. Please know that the safety and comfort of our guests are of the utmost importance, and we are upset that you felt otherwise. Your feedback is a vital component of our operations and will be shared with our staff as we are constantly working to make appropriate changes and improvements. We hope you consider returning and giving us another chance to change your perceptions.Best Regards,Dee ChristleGeneral Manager

Dear LaShunda,Thank you so much for your review. It's always a thrill to welcome back a valued guest, and we're pleased our hospitable team and excellent location were the highlights of your visit. At the same time, we appreciate your feedback as to where we can look to make improvements, as we are always seeking new ways to grow. We hope you will give us another chance to change your perceptions down the line.Best Regards,Dee ChristleGeneral Manager

,Thank you for choosing Econo Lodge Winter Haven East. It's wonderful knowing that you loved everything about your stay with us, and we look forward to welcoming you back for another five-star experience.Best Regards,Dee ChristleGeneral Manager

The issues you raise are important to us. Please accept our apologies for any concerns about service .

Thank you for your review. It was a pleasure having you join us recently, and we're pleased our convenient location suited your needs well. If there is anything we could have done better, please feel free to reach out to us offline. Take care, and we hope to welcome you back in the future.Best Regards,Dee ChristleGeneral Manager

Dear Katherine,We are disappointed to read your review as it is not typical of a stay with us. Our team works closely with pest control services, so we will share your feedback with them to see where we may have fallen short. Please visit us again so we can show you a much better experience. Best Regards,Dee ChristleGeneral Manager

Dear Thais,Thank you for sharing your feedback with us. We are deeply sorry to hear that you experienced an issue with the cleanliness of your bathroom. We strive to provide exceptional experiences for all of our guests, and it is regretful we fell short of the mark. Please know we have shared your feedback with our housekeeping team to prevent this issue from happening in the future.Best Regards,Dee ChristleGeneral Manager

Dear Keli,We're glad to hear you enjoyed your stay, especially our convenient location and the helpfulness of our team. Thank you for acknowledging the quick resolution to your key issue and the cleanliness of your bedroom. We understand your comments about our facilities and appreciate your understanding. It's great to know that you had a positive experience overall. We look forward to welcoming you back for another pleasant stay!Best Regards,Dee ChristleGeneral Manager

Dear Brandon,We appreciate your feedback, and we apologize for any concerns about the appearance of the property. We'll keep your comments in mind, and we hope you'll consider booking with us again should you be back in the area.Best Regards,Dee ChristleGeneral Manager

The issues you raise are important to us. Please accept our apologies for any concerns about service .

Dear Wilfredo,Thank you for your wonderful review. We are glad that our team provided you with a perfectly rated experience. Your kind words will be shared with them, for they deserve the recognition. We look forward to welcoming you back. Best Regards,Dee ChristleGeneral Manager

The issues you raise are important to us. Please accept our apologies for any concerns about service .

,Thank you for choosing Econo Lodge Winter Haven East. It's wonderful knowing that you loved everything about your stay with us, and we look forward to welcoming you back for another five-star experience.Best Regards,Dee ChristleGeneral Manager

,Thank you for choosing Econo Lodge Winter Haven East. It's wonderful knowing that you loved everything about your stay with us, and we look forward to welcoming you back for another five-star experience.Best Regards,Dee ChristleGeneral Manager

Dear Benjamin,Thank you so much for the feedback. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We'll be sure to discuss your comments internally and make changes where necessary. Please come back and give us another chance soon; we know that we can impress you. Best Regards,Dee ChristleGeneral Manager

,Thank you for choosing Econo Lodge Winter Haven East. It's wonderful knowing that you loved everything about your stay with us, and we look forward to welcoming you back for another five-star experience.Best Regards,Dee ChristleGeneral Manager

The issues you raise are important to us. Please accept our apologies for any concerns about service .

The issues you raise are important to us. Please accept our apologies for any concerns about service .

Dear Matthew,Thank you for being our guest. It's unfortunate that your stay fell short of your standards, and we encourage you to share your feedback on how we could improve. Please consider giving us a second chance next time you're in town. Best Regards,Dee ChristleGeneral Manager