로비

더블트리 바이 힐튼 랜싱 여행 후기

3.5 out of 5
더블트리 바이 힐튼 랜싱
111 N Grand Ave, Lansing, MI

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 61개 이용 후기 중 27개" "
평점 8 - 좋아요. 61개 이용 후기 중 12개" "
평점 6 - 괜찮아요. 61개 이용 후기 중 9개" "
평점 4 - 별로예요. 61개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 61개 이용 후기 중 7개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

Jeff

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 2일
Jeff, thank you for taking the time to share your experience. Your rating shows you have had mixed experiences during your stay and it is disheartening to note we fell short in some aspects of your visit. That being the case, we look forward to sharing a better experience with you next time.

8/10 - 좋아요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fine but looking aged. Not what it once was
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Andrew, thank you for taking the time to share your thoughts. We're pleased that you found our hotel satisfactory. Yet, we understand that you felt certain aspects of our property didn't match past experiences. We continually strive for improvements and we will certainly take your feedback into account. We hope for another opportunity to provide you an even better experience, reflecting our usual high standards.

8/10 - 좋아요

Shaun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Shaun, thank you for choosing DoubleTree by Hilton Lansing and for your positive rating. It's great to hear that you've had an enjoyable stay. We look forward to welcoming you back in the future.

8/10 - 좋아요

Megan

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Thanks for the 4/5 rating, Megan!We're happy you had such a lovely stay at DoubleTree by Hilton Lansing! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

2/10 - 너무 별로예요

Dawson

2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
We appreciate you taking the time to share your feedback, Dawson.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 - 훌륭해요

greg

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good room bad cookies
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Greg, thank you for your valuable feedback about your visit to DoubleTree by Hilton Lansing. We're elated to hear you enjoyed your room. Your thoughts regarding our cookies have also been taken into consideration. Our team is always striving to deliver the very best to our guests, and this includes our signature cookies. We hope to have another opportunity to impress you on your next visit.

8/10 - 좋아요

Robert

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 29일
Robert, it's great to see that your stay at the DoubleTree by Hilton Lansing was overall a positive experience. We appreciate your rating and hope to welcome you back soon for an even more remarkable experience.

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Emma Grace is the best.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Jeff, it's fantastic to hear about your positive experience at DoubleTree by Hilton Lansing. It's particularly pleasing that Emma Grace left such a notable impression on you. We'll be sure to pass on your kind words to her. We look forward to welcoming you back on your next visit.

6/10 - 괜찮아요

Francesco

가족 여행
별로예요: 편의 시설/서비스
Paid for a River View received a view of 4 trees in front of my window. Seal on window must have been broken because the condensation was so bad everywhere in the room. Restaurant wasn't open when it was suppose to be and the poor Starbucks employee needed help as she was working by herself.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Francesco, it's apparent from your feedback that your stay did not live up to your expectations, and for that, we apologize. We're sorry for the misunderstanding regarding your room's view and any inconvenience caused by the restaurant's schedule. As for the condensation issue you encountered, that's certainly not typical, and we are having it looked into. In regards to our colleague at the Starbucks onsite, we appreciate your patience and will consider your feedback to ensure scheduling improvements. We hope for another chance to provide a better experience.

8/10 - 좋아요

Samantha

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Samantha, thank you for choosing to stay at the DoubleTree by Hilton Lansing. We're pleased to see you had a positive experience. We strive to make every guest experience memorable and we would love to hear any specific feedback you might have. We look forward to hosting you again soon.

8/10 - 좋아요

Christopher

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff was excellent
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Thank you for the excellent rating, Christopher!We're so glad that you've enjoyed your stay at DoubleTree by Hilton Lansing so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team.Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!

10/10 - 훌륭해요

Dawn

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly check-in. No hot water the evening we arrived, but other options were given. Will definitely be back. And, loved the cookies!
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Dawn, we're elated to read such a positive evaluation of your stay at DoubleTree by Hilton Lansing. We're glad our team was able to offer alternative solutions during the unexpected issue, and we're thrilled to hear you'll be returning! We also can't help but share your enthusiasm for our scrumptious cookies. We look forward to welcoming you back soon for another delightful experience.

8/10 - 좋아요

Pamela

출장 여행
좋아요: 청결 상태, 직원 및 서비스
The restaurant could use a broader menu, but the staff, room, amenities and location were great.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Pamela, thank you for sharing your experience at DoubleTree by Hilton Lansing. It's fantastic you appreciated our location, room, and amenities, and found our team members accommodating. We've noted your suggestion about the restaurant menu variety and value your feedback. We look forward to your return to enjoy more of what we offer.

8/10 - 좋아요

Kelsey

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I would have rated higher, but our coffee machine had used pods from the previous guest, mini fridge hardly produced any chill and beverages and food were nuke warm, and there was no microwave. Staff was mostly great, minus the market worker. She was rude.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
Kelsey, it's reassuring to hear that your interactions with our team members at DoubleTree by Hilton Lansing were largely positive, however, it's disappointing to hear that you had issues with certain amenities in your room and an unfavorable experience with one of our colleagues. It's important to us that our guest's rooms are clean and well-stocked. We also value every guest interaction and emphasize courtesy among our team members. We have noted your comments and will ensure they're addressed. Thanks for sharing your feedback.

10/10 - 훌륭해요

Tara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
Thanks for the outstanding rating, Tara!We're delighted your time at DoubleTree by Hilton Lansing was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

2/10 - 너무 별로예요

Jeff

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Jeff, we're truly sorry to learn that your experience did not live up to your expectations. We understand you had concerns during your stay and we're committed to continuous improvement based on feedback like yours. We hope that you will choose to stay with us again, so we can provide you with a better experience.

10/10 - 훌륭해요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Donna, thank you for your perfect rating of DoubleTree by Hilton Lansing. We're delighted to hear you enjoyed your stay, and we hope to welcome you back for another positive experience in the future.

8/10 - 좋아요

Doug

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Doug, it's great to see your positive rating for DoubleTree by Hilton Lansing. We're thrilled you had a satisfying experience and we're looking forward to your next visit. Safe travels!

10/10 - 훌륭해요

Melissa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel and the whole area around it are BEAUTIFUL with everything you need in Lansing right there. The staff(especially the women working the front desk) were very nice and friendly and helpful 😄. I could not have asked for a better stay,! We went for my birthday on New Year's Eve and had a great time!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Melissa, what a delightful review to read! We're thrilled that your stay at DoubleTree by Hilton Lansing captured the beauty of the area so wonderfully. It's wonderful to hear that our front desk team members surpassed your expectations with their warmth and assistance. We're truly delighted you spent your birthday and New Year's Eve with us and left with great memories. Carlton & Team.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
So-so
Super convenient for the event center, but elevators are super slow, no stairs option, our drain was clogged and the plunger to lift it uo was broken, and we were out of soap in the pump in the shower.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
We appreciate your feedback regarding your recent stay. It's great to hear you found the location convenient for the event center. We regret any inconvenience experienced during your stay concerning the elevators, bathroom amenities and a few bathroom utilities. These concerns have been noted and our team members are addressing them. We truly value your comments and hope for the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Nicholas

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Nicholas, it seems your experience at our hotel did not meet expectations. We're truly sorry to hear this and we're committed to improve on the areas which may have fallen short during your stay. We appreciate your feedback and hope for an opportunity to better serve you in the future.

10/10 - 훌륭해요

Kathy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Thank you for taking the time to leave this wonderful rating, Kathy! We hope to see you again soon at DoubleTree by Hilton Lansing so we can share yet another amazing experience!

10/10 - 훌륭해요

Herman

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't like the parking fees at all.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 14일
Herman, it's great to hear you enjoyed your stay at the DoubleTree by Hilton Lansing despite your concerns about the parking fees. We appreciate your feedback, and it aids in our continuous efforts to enhance our guest's experience. We hope to welcome you back soon for another memorable visit.

10/10 - 훌륭해요

Marty

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Renovations are great. This remains a great place to stay in downtown Lansing.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Marty, thank you for your kind words about the recent updates at DoubleTree by Hilton Lansing. We're delighted that your stay in downtown Lansing was enjoyable! We strive to offer our guests a wonderful stay and your feedback proves we're succeeding. Looking forward to hosting you again for another great experience.

10/10 - 훌륭해요

Ericia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 23일
Thanks for the perfect rating, Ericia!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at DoubleTree by Hilton Lansing.Have a wonderful day!

10/10 - 훌륭해요

Lee

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and VERY friendly staff. I always stay here for meetings as it’s walkable. It used to be the Radisson, but now it’s a Doubletree and they continue to remodel. Highly recommended.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 30일
Lee, we're thrilled to hear about your enjoyable stays at DoubleTree by Hilton Lansing. We completely agree, our location is conveniently close to everything, making it a walker's paradise. It's also gratifying to know that our team members' warm hospitality has left such a positive impression on you. Indeed, we are continuously aiming to improve and enhance our property to better cater to our guests. Your high recommendation is greatly appreciated and we can't wait for your return visit.

4/10 - 별로예요

Michelle

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 30일
Michelle, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

10/10 - 훌륭해요

Claudia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff was very friendly
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 6일
Claudia, we're delighted to hear that you found our team members at DoubleTree by Hilton Lansing to be very friendly. We strive to create a welcoming environment for all our guests. Looking forward to your next visit.

6/10 - 괜찮아요

Brevin

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Was here for a music event, staff were super friendly and helped me figure out some awesome dining options in Lansing. The staff were extremely lenient with other guests that were also staying there for the same music event. I figured as much for Lansing being a college town this was to be expected. The room was clean and tidy, no issues with the room. I was really disappointed with the ‘dining’ option they have in their hotel, it is in need of serious improvement; I stood at the “please wait to be seated” sign for more than 10 minutes with no staff appearing to want to seat me. It was eerily quiet in the restaurant, but there were people sitting and being served, so I respected the sign, but at no point was I addressed or told to wait a moment if they were busy, and that’s where they dropped the ball. I realize this is not necessarily a review of the hotel, however, I highly recommend either partnering with local restaurants that are making an effort or drastically improve your local option if you promote it at check in. This ultimately would determine staying here again as there were other hotels in the area closer to walkable dining options. Love Lansing and its charm!
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 6일
Brevin, we appreciate your feedback. It's great to hear you found our team members to be helpful and accommodating during your stay at the DoubleTree by Hilton Lansing. We take pride in maintaining a clean environment for our guests, so we're glad this aspect met your expectations.In regards to your experiences with our dining option, we sincerely apologize for any inconvenience. While we strive to ensure a remarkable experience for all our guests, it seems there may have been a missed opportunity in this area. Your feedback is important to us and will be utilized to make enhancements to our in-hotel dining service.You shared highly valuable insights in your review, from improved dining partnerships to extending our promotional efforts that could enrich our guests' experience. Rest assured, we'll take these into consideration as we continuously aim to exceed guest expectations. We hope you'll consider staying with us again on your next visit to Lansing.

4/10 - 별로예요

Larry

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 30일
Thanks for the feedback, Larry.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

Chris

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice clean hotel/room. Not much to do in the area. Restaurant has a very limited menu and staff but the food was decent. There is a Starbucks in the hotel but nobody was behind the counter to serve me. No complimentary breakfast/coffee. Valet parking is $28 plus tax and tip. Self parking is $15.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Chris, it's fantastic to hear that you appreciated the cleanliness at DoubleTree by Hilton Lansing. We aim to provide a comfortable and enjoyable stay for all our guests. We acknowledge your feedback about the restaurant menu and availability of breakfast options. Rest assured, we're always looking to improve our services, so your input is greatly appreciated. We hope you were pleased with our in-house Starbucks too, even though you've mentioned a service delay. We're also glad that you found the food to your liking. As for the parking, we aim to provide hassle-free options for all our guests and we'll make note of your thoughts on the costs involved. We look forward to your next visit.

10/10 - 훌륭해요

Krstine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, very comfortable rooms. Clean , convenient downtown location.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Krstine, we appreciate your feedback on your stay at DoubleTree by Hilton Lansing. It warms our heart to hear you found our team members amiable, the rooms pleasurable, and appreciated the cleanliness and strategic location of our premises. We can't wait to host your stay once more when you're in downtown Lansing.

8/10 - 좋아요

Kristine

2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 15일
Kristine, thank you for choosing DoubleTree by Hilton Lansing and for taking the time to rate your stay. We're thrilled to see that you had a good experience and we hope to have the opportunity to welcome you back soon.

10/10 - 훌륭해요

Jusuf

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Jusuf, it's wonderful to hear that you've had a satisfying experience at DoubleTree by Hilton Lansing. We always strive towards excellence, and your high rating is a testament to our efforts. Please come visit us again on your next trip.

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Joshua, we're thrilled to see your full-star rating of DoubleTree by Hilton Lansing. It appears you had a fantastic stay, and we hope to have the pleasure of welcoming you back in the future. Safe travels!

6/10 - 괜찮아요

Nicole

좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Mediocre
Despite advertising that they have a hot tub, there was no hot tub. If you stayed in the shower longer than 3 minutes the shower floor began to flood. Our first room smelled heavily like cigarette smoke and we had to switch rooms. Our second room had dirt and food particles on the floor in the corner when we opened the curtains whwre they clearly don't clean.
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Nicole, we appreciate your honest feedback as it helps us identify areas of improvement. We understand that there were some elements of your stay that did not meet your expectations. For instance, we apologise for any confusion regarding the hot tub, and it's unfortunate that you encountered issues with the shower. We also realize that your first room wasn't to your satisfaction and you found cleanliness concerns in your second room. This is clearly not the standard we aim for. You can rest assured that your comments have been shared with our team for a necessary follow-up. Thank you for your valuable input and we hope to deliver a more seamless experience on your future visits.

8/10 - 좋아요

Jeanine

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Jeanine, we're thrilled to see your positive rating of DoubleTree by Hilton Lansing. It's great to know you had a good experience with us. We sincerely hope you'll visit us again in the future for an even more delightful stay.

8/10 - 좋아요

Heather

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Service was great. Room was clean and modern. Building dated. Construction underway so probably better soon.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Heather, thank you for sharing your feedback. It's uplifting to hear that you appreciated the exceptional service offered by our team members at DoubleTree by Hilton Lansing, as well as our clean, contemporary rooms. Additionally, we understand that our facility might seem aged and feel assured that our current renovations will enhance the overall ambiance. We hope to welcome you back once the enhancements are complete.

2/10 - 너무 별로예요

Christopher

2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Christopher, it seems that your stay didn't meet your expectations and we're sorry for any inconvenience you may have experienced. Our aim is to deliver a more positive experience to every guest and we look forward to having another chance to better serve you next time..

10/10 - 훌륭해요

Peggy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay
Good service, excellent shower and clean room.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Peggy, it's wonderful to know you enjoyed your stay at DoubleTree by Hilton Lansing. Your positive feedback about our committed service, immaculate rooms, and top-notch shower accommodations is greatly appreciated. We can't wait to have you back with us soon.

4/10 - 별로예요

PETER 님, WESTFIELD

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
They didn’t honor the king bed I’d booked had to have two queens. Didn’t offer free drinking tickets that were part of the plan. Then charged me for the hotel room Despite me paying in full through Expedia. I told them that during my check in and yet they still charged my credit card. Still trying to work that out to correct the error. Terrible
답변 제공: Customer Service 님, 2023년 10월 28일
Peter, it's regrettable to hear about your unwanted change in room type and misunderstanding regarding the beverage tickets. Mistakes in billing can certainly be frustrating. We greatly value your feedback and will thoroughly look into these issues in order to prevent such errors going forward. Please be reassured, our team members are dedicated to resolving these concerns promptly. We deeply appreciate your patience and understanding in this matter.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Thank you for choosing DoubleTree by Hilton Lansing. We're delighted to see you enjoyed your stay! Your fantastic rating motivates us to continually offer superior hospitality. We look forward to having the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
As there were no specific comments mentioned, we are glad to know that you had a memorable experience at DoubleTree by Hilton Lansing. We strive to offer an exceptional stay for all of our guests. We look forward to welcoming you back again in the future.

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location. Very nice staff. Parking was hard. Ran out of valet parking. But staff was very helpful.
답변 제공: Customer Service 님, 2023년 10월 28일
James, we're thrilled you enjoyed your experience at DoubleTree by Hilton Lansing, particularly our prime location and the helpfulness of our team members. We acknowledge the difficulty you faced regarding parking, and we're continuously working to streamline this process. We're looking forward to welcoming you back on your next stay.

6/10 - 괜찮아요

Ellen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is fine. But we booked a marriot property but the hotel changed hands. We booked a king and only had queens.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Ellen, thank you for taking the time to share your feedback. We understand the change in ownership may cause some confusion. We also observe your preference for king size accommodations rather than queen ones. We strive to accommodate all guest requirements and we regret if there were any shortcomings this time. We hope to have another opportunity to provide you with the seamless stay you deserve.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 9월 2일
Thank you for sharing your feedback.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 - 훌륭해요

Deidre

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was great!
We had an awesome stay. The staff was great, the room was clean, beds were comfortable, the shower was amazing! There was a Starbucks in the lobby, I got a voucher for free parking! We had a very happy stay.
That is one great shower, I didn't want to get out
2022년 9월에 1박 숙박함