“We checked in in the afternoon. Went out for dinner and drinks. Upon our return at the property, we noticed that our room's floor was wet. Water from the a/c unit was coming into the room. Front desk sent an employee with a mop, bucket and towel. That did not fix the problem. Front desk employee said that the hotel was fully booked and that management was no going to be available until monday. They offerd to bumb us to a lesser quality hotel. They did. Management not being available for this...
“We checked in in the afternoon. Went out for dinner and drinks. Upon our return at the property, we noticed that our room's floor was wet. Water from the a/c unit was coming into the room. Front desk sent an employee with a mop, bucket and towel. That did not fix the problem. Front desk employee said that the hotel was fully booked and that management was no going to be available until monday. They offerd to bumb us to a lesser quality hotel. They did. Management not being available for this...
Pedro