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모텔 6 헨더슨, 네바다 여행 후기

2 out of 5
모텔 6 헨더슨, 네바다
85 W Lake Mead Parkway, Henderson, NV

이용 후기

4.4
평점 10 - 훌륭해요. 42개 이용 후기 중 5개" "
평점 8 - 좋아요. 42개 이용 후기 중 2개" "
평점 6 - 괜찮아요. 42개 이용 후기 중 6개" "
평점 4 - 별로예요. 42개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 42개 이용 후기 중 20개" "

4.0/10

청결 상태

5.4/10

직원 및 서비스

3.0/10

편의 시설/서비스

3.4/10

숙박 시설 상태 및 시설

4.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Richard

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
B.S.
I showed up to check in at 9pm after driving 6 hours. The place was shut down. No notification whatsoever. I had to spend an extra $200 to find a last minute hotel. I saw mattresses in the dumpster so I assume they had bed bugs. I can't believe they are still taking reservations.
2023년 10월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 15일
Hi Richard,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

2/10 - 너무 별로예요

michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Jaime

2023년 10월에 1박 숙박함

4/10 - 별로예요

Thomas

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Wreaks of neglect
The best parts about the room were the mini-fridge and microwave both worked. However the microwave was not clean, the bedsheets were not clean, and the lamp had no shade, just two bare bulbs. Most of the room's electrical outlets did not work. Not that I went there to swim, but the outdoor pool was dry and stained. The Coke vending machine had a sign telling you to purchase beverages in the office. A sign promised free coffee, but the person in the office said that had been discontinued due to COVID.
2023년 10월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 24일
Hi Thomas, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

4/10 - 별로예요

Samuel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Oof
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 17일
Hi Samuel, We appreciate you taking the time to rate your stay. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 - 별로예요

Gary W.

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was comfortable. The room was predictably spartan and completely devoid of any decoration. In short, it was utilitarian and served my overnight needs.
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 17일
Hi Gary, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 - 괜찮아요

William

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I got to the office, the door was locked, and no one answered my knocks. The office person was apparently helping another employee who was apparently cleaning a room. The office person did say she would come soon, and she did, within a few minutes. She was friendly, and did everything right once we started the check-in. The sidewalks of the motel and parking lot were dirty. The room itself was clean, except for some smell of cigarette smoke. I had selected a non-smoking room on the site, but was given a room that the smell of cig smoke. The room did not have a chair at the desk, so I had to sit on the bed to use my laptop for work. Then I tried sitting on a small piece of furniture in the back left corner. Both were uncomfortable to use. I think the air purifier needs a new filter and cleaning. On the left side of the bed, there were two sockets that did not work. I did not have any desire to use a swimming pool, but I saw that it was dry, and there was trash in the bottom, including a large, dead bird. The staff should at least clean the pool bottom so it doesn't look bad. When I checked out, the young man was friendly, and did everything right. Apparently, the Motel 6 is struggling to stay in business. I hope that the owners will invest some money to take care of these problems.
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 6일
Hi William, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

4/10 - 별로예요

Geoffrey

2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

douglas

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirtiest motel six I’ve ever been to.
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 6일
Hi Douglas, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 - 너무 별로예요

Clint

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Glenda

연인과의 여행, 출장 여행
Iights had a shortage.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 7월에 2박 숙박함
답변 제공: Front desk 님, 2023년 8월 3일
Thank you for staying with us , we are happy you had a great stay.

6/10 - 괜찮아요

William

별로예요: 숙박 시설 상태 및 시설
Disappointed
I’ve stayed at a number of motel 6 . The condition here was not good. Upkeep is needed
2023년 7월에 2박 숙박함
답변 제공: Front desk 님, 2023년 8월 3일
We appreciate your feedback, we are sorry and would like to apologise for the inconvinience you might have experienced during the stay, we are renovating the property now and are constantly trying to improve guest satisfaction and comfort. Thank you.

2/10 - 너무 별로예요

steven

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There were no chairs, no garbage can, the shower curtain was held up with a ditty towel, the towel rack was broken, the door didn't seal, basically a poor choice on our part. The pool and several of the upper rooms were yellow taped off. And not any extra towels, or wash clothes, the place was falling apart.
2023년 7월에 1박 숙박함
답변 제공: Front desk 님, 2023년 7월 19일
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement.

10/10 - 훌륭해요

Jose

2023년 5월에 2박 숙박함

2/10 - 너무 별로예요

Avni

2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

MACK

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: Front desk 님, 2023년 5월 29일
Our sincerest apologies for the inconvenience you experienced. We will always strive to give our best service to our guest and we are sorry that we did not meet your expecations.

2/10 - 너무 별로예요

Lin

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room was in horrible condition, bathroom was dirty. Floors were cracked and did not seem clean. Front desk staff was rately available, always out “patrolling the property”. They did not seem to care about our concerns.
2023년 5월에 1박 숙박함
답변 제공: Front desk 님, 2023년 5월 29일
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. We are sorry that we did not meet your expectations. We will make sure to share the feedback with our staff to ensure it does not happen again.

6/10 - 괜찮아요

David

별로예요: 숙박 시설 상태 및 시설
far from everything.
2023년 5월에 3박 숙박함
답변 제공: Brand Experience Team 님, 2023년 5월 24일
Hi David,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 - 너무 별로예요

Viviann

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Front desk 님, 2023년 5월 29일
Our sincerest apologies for the inconvenience you experienced. We will always strive to give our best service to our guest and we are sorry that we did not meet your expecations.

4/10 - 별로예요

Tom

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 3박 숙박함
답변 제공: Front desk 님, 2023년 5월 10일
Hey Tom, thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again.

4/10 - 별로예요

jOSEPH

출장 여행
별로예요: 청결 상태, 직원 및 서비스
2023년 4월에 1박 숙박함
답변 제공: Front desk 님, 2023년 5월 10일
Hey Joseph, thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again.

4/10 - 별로예요

David

2023년 4월에 1박 숙박함
답변 제공: Front desk 님, 2023년 5월 10일
Hey David, thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again.

2/10 - 너무 별로예요

troy

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Most Filthy room I've ever stayed in.....!
Crumbs in the bed. Sheets very dingy, and wrinkled. Toilet paper have used. Sink and bathtub extremely nasty and painted over or something. Small curly hair in bed when I pulled the sheets back. Smell was strong and very bad! I'm sleeping in the car! Stains all over the sheets!
2023년 4월에 1박 숙박함
답변 제공: Front desk 님, 2023년 4월 20일
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.”

8/10 - 좋아요

TOSHIAKI

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
対応が良く助かりました
2023년 3월에 1박 숙박함
답변 제공: Front desk 님, 2023년 4월 20일
Hi Toshiaki,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

2/10 - 너무 별로예요

Jessica

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
To pricey for trash
The motel was dirty... inside and out... toilet did not flush... bed sheets were stained. Hair on the bathroom floors. Room smiled likes cigarettes smoke even though there was a no smoking signs. zero stars sorry
2023년 3월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 4월 14일
Hi Jessica,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 - 너무 별로예요

Samuel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unsafe and Unsanitary
Absolutely horrible, flushed toilet and it wasn’t sealed. Water shot out everywhere on the floor. Concrete steps broken leading up stairs to room. Hard to find motel, claimed to be Motel 6, but sign said otherwise. Front desk didn’t seemed concerned, claimed place was under construction but the reality is they shouldn’t be renting these rooms out.
2023년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 4월 5일
Hi Samuel,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 - 너무 별로예요

Brian

2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Ajay

2023년 3월에 2박 숙박함
답변 제공: Front desk 님, 2023년 4월 20일
Hi Ajay,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

8/10 - 좋아요

Nicole

2023년 3월에 1박 숙박함
답변 제공: Front desk 님, 2023년 4월 20일
Hi Nicole, I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

2/10 - 너무 별로예요

Rodney

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This motel six was a palling, bugs in the room no maid service, trash in the parking lot, pool, empty stagnant on the deep end, full of trash, cans, diapers, no maid service, no TV other than three news channels into Hispanic channels! It was a motel six supposedly, but there is no outside advertisement that shows it as a motel six! They call themselves the Lake Mead motel. I do not recommend this place for anybody. The price I paid per night was outlandish! Do not, and I mean do not ever stay at that hotel! Extremely dissatisfied customer!
2023년 3월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 3월 22일
Hi Rodney,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 - 너무 별로예요

Victoria

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property definitely need to be renovated the floors are stained and the bathtubs need to be re done or replaced very uncomfortable and over priced
답변 제공: Brand Experience Team 님, 2023년 3월 22일
Hi Victoria,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 - 너무 별로예요

Daniel

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting
This was the worst hotel I ever stayed at. Everything was in disrepair and the room was filthy. Hotels.com should consider dropping them as a partner.
2023년 2월에 5박 숙박함
답변 제공: Harry 님, 2023년 3월 26일
Hello Sir,Thank you for taking the time to write to us.First of all our sincierest apologies for the inconvinience you experienced. We always strive to give our best service to our guest and we are sorry that we did not meet your expectations. We will make sure we share the feedback with our house keepers/ staff to ensure that the rooms are clean and it does not happen again.thank you,

10/10 - 훌륭해요

Lee

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
overall good experience
it wasn't the best hotel I've ever stayed in but for the price it worked great. close enough to the activities I wanted to do but not overly crowded. if i have another event I'm going to Vegas for, would definitely stay here again.
2023년 2월에 4박 숙박함
답변 제공: Harry 님, 2023년 3월 26일
Hello Lee,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the activities. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

6/10 - 괜찮아요

Alicia

가족 여행
좋아요: 직원 및 서비스
Clean sheets
The front desk staff was wonderful! The room had clean sheets and towels but the floor wasn’t great and lots of dust on the night stand. Surprisingly quiet and we had a great view of the Strip in the distance. Could use a tube up and refresh for sure. But staff did their best!!
2023년 2월에 1박 숙박함
답변 제공: Front desk 님, 2023년 3월 26일
Hello Alicia,Thank you for staying at Motel 6 and for taking the time to share your experience with us.We are delighted to know that you appreciated the service level of our teams. I'm sorry to hear that your accomodation did not meet your expectations. we will make sure to clean the floors and furniture more detail.We hope to have the chance to welcome you again.

2/10 - 너무 별로예요

John

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was filthy! The whole upper floor was roped off, the pool was empty and full of garbage as was the parking lot. Broke blinds were hanging from the window - it should be closed - worse place we have EVER stayed
2023년 1월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 2월 10일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 - 별로예요

Christian

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Esta propiedad no es realmente mala. Tal vez es el personal el que no hace buen trabajo. Me asignaron un cuarto serca de el basurero y el representante en la oficina. Estaba durmiendo en horas de trabajo. No volvería a pasar una noche ahí. Por qué pagas por una noche de terror
답변 제공: Nancy Y. 님, 2023년 2월 10일
Lamentamos saber que no disfrutó de su estadía con nosotros y nos disculpamos por cualquier inconveniente que pueda haber experimentado. Esperamos tener la oportunidad de mejorar su experiencia con nosotros. Por favor visite de nuevo.nancy y.#equipo6

2/10 - 너무 별로예요

Jimmy

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 2월 10일
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 - 별로예요

Glenn

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Disappointed stay
Very expensive room for a two day stay. In my opinion, way over priced for the quality of room. We ordered a deluxe room with a microwave and a refrigerator. Room did not have either. They did bring a refrigerator about an hour after I complained. There wasn't a chair for sitting in the room. Asked for one and they did bring one after about 1 1/2 hours. While watching TV, a small wall mounted unit, it fell off the wall. Manager brought another TV. It was larger and base mounted. House keeping never cleaned the room at all. Overall opinion, very high priced for a mediocre room.
2022년 11월에 2박 숙박함
답변 제공: Nancy Y. 님, 2023년 2월 10일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 - 괜찮아요

Kamal

가족 여행
별로예요: 편의 시설/서비스
Just plain vanilla. They don't provide body shower gel or shampoo. Pretty old building.
답변 제공: Front desk 님, 2022년 11월 8일
We apologized for the inconvenience. it is standards of the Motel. shampoo is provided to the guest as requested. I am glad that Front desk provide to you whe you requested. Thank you for your feed back.

2/10 - 너무 별로예요

John

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sheets were soied, toilet wasn't cleaned
답변 제공: Front desk 님, 2022년 11월 4일
Guest checked in room # 103 they asked to be moved because they said the room smelled like cigarrete . i checked the room and there was no smell I am a non smoker i can smell cigarrete. I moved the guest to #114 at 6:25 pm before moving the guest i walked with him and i showed him several rooms he walked the room throughly and inspected the room before he put his belongings. The guest came back at 9pm and said the room was dirty 2 hrs and 40 min. after the check in time .. to make the guest happy she asked for a refund and front desk gave her a refund .

2/10 - 너무 별로예요

Mairan

2022년 10월에 1박 숙박함
답변 제공: Front desk 님, 2022년 11월 4일
We apologized your experiece atv Motel 6 henderson was unpleasent.