Hello there Martin! I can assure you there was someone here to check you in, as we are staffed 24 hours a day, 7 days a week. It is possible that the front desk person was away assisting another guest, or taking a very short break. Because we are a small hotel, we only staff one front desk clerk at a time. There is a phone in our lobby that is clearly marked with an extension to call and get assistance when the front desk person must step away. We apologize that it went unnoticed while you were here trying to check in. I am unsure that we would be able to offer a refund at this time since we had your room held and ready for you, but I will check into some things here in the office and speak with the owner and then make a final decision on that. If you have any questions, please contact us directly!!!

Lagarto, thank you so much for taking the time to let us know about your room, and your stay with us. I am so sorry to hear that the heating unit was not only loud, but cycling on and off so frequently. I will be sure to have maintenance get in the room you stayed in and take a look at it to see what is causing the problem. Thanks again for letting us know about your stay. I hope you have a great day, and if you find yourself in Leadville again, we would love to have you come back and see us again!!!

Hello Julia! Thank you so much for taking the time to rate our hotel, and thank you even more for the 5 stars!!! I am glad to see that your stay was good, as it seems we met your needs and expectations. We value you as a guest and we hope to see you again in the future!!!

Dear David, Thank you so much for rating our hotel! I am really glad that check in went well for you. I hope you have a great day!!!

Hi Dannie,Thank you for sending us your feedback! I am sorry to see that you were gravely disappointed with our breakfast selection. We will try to do better in the future. Have a great day!!!

Dear Travis,Thank you so much for rating our hotel. I am sad to see that we clearly missed the mark in providing you with the service and experience you deserve. If you would like to provide us with any further details of your stay we would love to hear them so that we can improve and do better for future guests such as yourself.Have a great day!!!

Dear James,Thank you so much for letting us know about the issues you encountered during your stay! Without guest input we don't always know there is an issue with a room. You are correct, the heating unit does look like an AC unit, because it is a dual unit that does both heating and cooling! It sounds like yours may not have been functioning properly so I will have maintenance take a look at it. I will also have them look to see if we have a clothing rack that can be installed so there is a place to hang clothing.I apologize that our breakfast room is so small. Truth be told, most hotels only have one waffle maker! Unfortunately when we are busy that can mean waiting in line for a waffle, we simply do not have the space to add another waffle iron. We do our best to keep our rates competitive, and budget friendly even during ski season, so I am glad to see that was a positive for you! Thanks again for letting us know about your stay. I hope you have the best of days!

Dear Amy,Thank you so much for letting us know about your stay. I am really glad that you found things to be clean. I am disappointed to see that you could smell marijuana inside. We do not allow smoking inside of our hotel, but there are times when a guest does not follow that policy. Also, since Colorado is a recreational use state, people do come inside smelling like it and the smell has a tendency to linger. I will talk to the owner and find out what we can use to get rid of the odor more quickly. Our hotel is dated, I can certainly agree to that statement, but I was wondering if you could clarify your statement about it being fairly run down and in need of repair. We have made a lot of improvements and will continue to do so, but I am wondering if you are referring to the building attached to ours that does not belong to us. Sadly, we have no control of that part of the building, but we do our best to keep our side clean, and welcoming.Thanks again for your feedback Amy. Have a great day!

Hi Catherine! Thank you so much for rating our hotel! We love the fact that we are literally just minutes from all the great things Leadville has to offer and we are tickled that it worked well for your needs! Have a great day! Thanks for staying with us!

Hi there Jerod. I am so sorry that the condition of our hotel did not meet your expectations. We have made some changes here effective immediately to address the cleanliness issue. Our hotel is dated, I will concede that, but it is not rundown. The building attached to ours that we do not own is run down but unfortunately we do not have any control over that building. We are waiting anxiously for someone to but it and turn it into something nice! It is a great space with a lot of potential!!!Thanks for your feedback Jerod. We hope you have a great day!!!

Dear Shane,I am so sorry to see that your room was not cleaned thoroughly as it should have been before you checked into it. Our regular housekeepers will be returning tomorrow, and they will clean each room to our strict standards as they have done for years. I apologize that we were out of breakfast items during your stay. We expected a supply deliver on Wednesday and it was delayed until tomorrow. We do not normally run out of anything, but the snow storm closed every road leading into Leadville. Please accept our sincerest apologies that your stay was not what it should have been.

Hi Mary. Thank you for taking the time to let us know how your stay was. I am so sorry that our beds did not suit you. I also apologize that the breakfast room was not stocked with a couple of our regular items. Our supply delivery has been delayed and we are trying to work around that delay the best we can. Again, I apologize for the shortages.

Dear Irina,Thank you for your feedback. I apologize that our hotel did not meet your expectations. I feel a little stumped by what you mean when you say we were trying to work hard not to work. Could you clarify for us? I would say most of the staff works hard to ensure our guests have the things they need for a good night's stay, and we are always willing to provide what we have on hand for our guests. Our free, cold continental breakfast includes bread, mini cinnamon rolls, 2 types of cold cereal, flavored oatmeal, a hot waffle station, yogurt, 2 types of juice, coffee, tea, and milk. if you have suggestions for other items to add to our breakfast lineup, we would love to hear them!Once again, I apologize that our hotel did not meet your needs or your expectations. We will work as a team to do better in the future. Have a great day!!!

Dear Paola,Thank you for giving us your feedback on the conditions you experienced here at the hotel. I am deeply disappointed that our hotel and staff failed to provide you with the stay you should have had. Please accept my sincerest apologies. I have spoken with the staff on shift at the time of your stay and expressed the importance of guest satisfaction, and putting our best foot forward. We hope to do much better in the future.Again, thank you for your feedback.

Dear Peggy,I am so sorry that you did not like our beds. I know they are not everyone's cup of tea. Some guests love them, and some hate them. I am truly sorry that you fall into the latter category rather than the former. Other than that if there is anything else you would like to share with us about your stay, we would love to hear from you so we can grow and do better for future guests.

Thank you for your feedback Vicki! We really appreciate it! Have a good day!

Riley, I am so sorry to see that our property failed to provide you with the experience you deserved. I will be speaking with the housekeepers (they are new) to make sure the understand the expectations and standards of cleaning that we have. Please know that what you encountered is not the norm for us here, and I will nip this issue as quickly as possible. Thank you for your feedback. Please have a good day!

Thank you for your feedback. I apologize that our hotel did not meet your expectations. I am concerned about your bed bug complaint. We have a pest control company that comes to treat our hotel for many different pests as a preventative measure. We get spiders, and sometimes an occasional mouse in the building, but bed bugs have not been an issue for us. We check rooms regularly for them. We will double check the room you stayed in to make sure there is not a problem and take necessary steps to mitigate any issues we find. Have a great day!

Hi Alexis! Thanks so much for rating and reviewing our hotel! I am glad your stay went well. Please come see us again sometime! Have a great day.

Dear Maria,I am sorry to see such a low rating from one of our valued guests. I deeply apologize that we did not meet your needs or expectations while you were here. We would love to know more details about your stay so that we can implement changes and improve if you would care to share that with us!Have a great day

Hey Julie, thanks for letting us know about your window! I will be sure to have our maintenance person check that out and get it fixed. Thank you for recognizing our housekeepers! They do a wonderful job of cleaning the rooms between each guest, and they are always happy to keep things tidy for longer stays. Thanks again for letting us know about your stay. Have a great day!!!

Thank you for rating our hotel Tyler! It looks like your stay was ok, but we want to make it better than just ok. If you have any insights that you think would help us, we would love to hear them! Thanks again for your rating! Have a great day!!!

Hi Catherine!!! Thanks so much for giving us 5 out of 5! It really means a lot to us. We really can't argue about our location, it really is good, and we have breathtaking views of the tallest mountains in Colorado! We are so lucky to be here, and lucky that we get to serve guests like yourself! Have a great day!

10 out of 10 Donna!! Wow, that you so much! I am thrilled that we met your needs and expectations while you stayed with us. We are so close to so much, but far enough away that it can feel like its own little oasis away from the hustle and bustle of it all. We also have AMAZING views!!! I am so glad you enjoyed your time taking in what our town has to offer! Come see us again the next time you make a jaunt off to Leadville, we would love to see you again!

Leyda, thank you so much for letting us know what you thought of our hotel! Our basic continental breakfast consists of muffing, toast, waffles, cereal, oatmeal, yogurt, coffee, tea, and juice. If it were up to you, what would you add to our selection? We would love to hear from you about this!Thank you for staying with us. We hope to see you again in the future!!!

Wow! 5 out of 5! Thank you so much! I am so glad you enjoyed your stay with us, we hope you come see us again in the future!

Dear James,Thank you so much for letting us know about the refrigerator in your room. I deeply apologize that it was loud and kept you awake. I will have the maintenance person take a look at it and have it replaced if we can't get it to quiet down. Thank you for leaving us your feedback. Have a great day

Thank you for your rating Yomalie! It looks like we did an ok job of meeting your needs while you were here, but we want to do better than just ok, so we will work harder on putting our best foot forward for our guests in the future. Thank you for staying with us! Have a great day!

Hi Ashley! Thank you so much for your kind words about our staff. I am so sorry about the lights outside of your room. I am thinking we need to sew magnets into the edges to keep them closed for guests at night because we are unable to adjust the outside lighting up away from the building any more than they already are. Again, I am deeply sorry those lights disturbed your sleep. Thank you for staying with us. I hope we get to see you again in the future!!! Have a great day!

Dear Kenneth, Thank you for taking the time to rate our hotel! I am happy to see you gave us an 8/10, but We would love to be able to provide you with better service to make that 8 into a 10. If you have any suggestions for us, please let us know! We are always open to guest feedback!!!Have a great day! We look forward to serving you again in the future!

Hi Katrina. Thank you for rating our hotel. It looks like we clearly missed the mark for providing you with a stay you deserved to have. I am deeply sorry we did not meet your needs or expectations. I will share your rating with the rest of the staff and collectively we will strive to do better.

Hi Paige! I am disappointed to see that it looks like we failed to meet your expectations during your stay here at our hotel. Is there anything we could have done to bring that 6/10 up higher? We would love to know!!!I am actually glad you pointed out that things were very basic. Rodeway Inns are typically a budget friendly, no-frills place to get a good night's rest, and I think that describes us to a T! I am sorry that you were misled to believe we were more. We work hard to make sure our guests feel welcome, and if there is anything we can help with we are glad to do it if we are able to, but like I said, we are a no-frills kind of place. I truly hope you have a great day today!

Hello there Faith!!! Thank you so much for giving us a 5/5. I am delighted because that means we were able to meet your expectations while you were staying with us. If you ever have any suggestions for us, we are ready and willing to listen! Have a great day!

Dear Anthony,Thank you for leaving us your feedback. I am sorry to see that you did not like our free continental breakfast offerings. You are correct, we did not have orange juice. Unfortunately, we ran out, but expect to receive our stock soon. Otherwise, our breakfast goes above brand standards for Rodeway Inn hotels. We are not required to serve bagels, so we don't have them, but we do have fresh bread for toast. We are not required to serve fresh fruit, and it can be difficult to get it here in Leadville in the winter, so we do not provide that either. We do provide an assortment of other items for our guests that we feel is sufficient while keeping costs low so that we can remain budget friendly. Thanks again for your feedback. Please, have a great day!

Hi there Ashleigh! Thank you for rating our hotel. 6 out of 10 is not bad but it is not all that great either. I was wondering if you would be interested in providing us with any details about your stay that we could improve to get that 6 up to a higher number. We apologize that the hotel did not meet your expectations while you were here, we will try to do better in the future. Thanks again for your rating! Have a great day.

Hi Brett! Thank you for your kind words! We really are a simple hotel. We don't have the frills of other hotels, but I like to think we make up for that with our great location and breathtaking views. Thanks for taking the time out of your day to let us know how your stay was! Have a great day

Thank you so much Anthony for giving us a 4 out of 5. It looks like overall we did ok, but we want to do better than just ok. I will share your rating with the rest of my staff and we will talk about ways we can improve our guest experience! Thanks for leaving your rating!

Thank you for sharing your thoughts on our hotel. We deeply apologize that things were not up to par during your stay. We are working continuously to get our guest wifi back up and running, but we are at the mercy of service technicians right now. If we had known during your stay that you needed shampoo or body soap we would have been more than happy to provide that for you. Our housekeepers usually restock those things for our guest on a daily basis unless they have left a SNOOZE ON/ DO NOT DISTURB sign on the door. I will speak with them and make sure they are still checking those items in occupied rooms. Our breakfast is very basic, but it does go beyond brand standards for Rodeway Inn hotels. We are pleased to be able to provide a small variety of items free of charge to all our guests!Have a great day!!!

Dear Andrew,I am so sorry to hear about the lights disturbing your rest. I will talk with the owner and our maintenance person to see if they can be adjusted up even just a little to help with the light bleeding into the rooms. Thank you for letting us know about that!!!Our wifi should be up and running for our guests in the next day or 2. I apologize that it was not functioning during your stay, but rest assured we are trying to correct the situation as quickly as possible. Thanks for staying with us and sharing your feedback. We hope you give us another chance to make a better impression in the future!

Thank you for staying with us! We are so pleased you enjoyed your stay and we were able to get you taken care of quickly when the power strip tripped. We hope to see you again soon!

Thank you for staying with us and taking the time to share your experience. We are tickled you enjoyed your stay and our staff made you feel welcome! We are an older hotel, but we are making updates as time and vacancy allow and hope to have the hotel feeling more modern and welcoming in the future! We look forward to seeing you on your next ski trip! (and hey, our summers are pretty amazing too!!)

Thank you for staying with us and taking the time to share your feedback! We are pleased our staff made you feel welcome and the room was cleaned to your satisfaction! We strive to provide the best customer service possible. We are sorry for the less than stellar aspects of your stay. I will have our maintenance check the heater in the room you stayed in, it should not have been loud like that. I'm sorry it kept you up! We keep staff on site 24/7 to address any needs, and we are always happy to grab an extra blanket if needed. During busy times, and especially in the winter with the snow and ice melt/salt, it is hard to keep the common area floors spotless. We do our best to keep up on them though with a minimum of 3x day cleanings, and when extra muddy, even more often. It can sometimes feel like mowing the lawn during a tornado, but we keep on trying in hopes to minimize the mess. We hope to see you and your family again in the future!

Dear William,We apologize that your stay with us was not a good one. There are so many issues we are able to correct immediately if we are made aware of them. I apologize that we did not make that clear to you during your stay.We are in fact working on the hotel! At this time we are working on things that may not always be obvious to guests. But we are so excited for the projects we have in the works and the end result of those projects!Thank you for your feedback. We will use it to do better for our future guests.

Thank you for staying with us and sharing your feedback! It looks like we did a pretty good job meeting your expectations for an affordable clean stay. You are absolutely correct that we are an older building, but with our new owners as of 2021, there have been several major changes and upgrades! Including a new roof, swapping out the old brass key door locks in favor of new electronic locks, and removing the old baseboard heaters and installing all new, self-contained heat/AC units. We do hope to continue to refresh the hotel as time allows. We are sorry our breakfast offerings were less than you had hoped for. We strive to provide the best balance of amenities while remaining one of the more affordable lodging options in the area. As an economy brand hotel, our Rodeway Inn goes above brand standards for our breakfast offerings. Providing a more robust breakfast would require extensive remodeling to adhere to commercial kitchen guidelines, thus greatly increasing our room rate cost, something that does not currently make sense with our goal to remain an affordable stay. We strive to not only meet, but exceed the expectations of all our guests, which is why we are happy to provide recommendations for local breakfast places to give our guests who seek a more complete breakfast additional options, while supporting our amazing small businesses in town! We hope you visit us again when you are in need of a clean, comfortable stay with the basics.

Thank you for staying with us and taking a moment to share your feedback! We are so pleased you enjoyed your stay and it met all your travel needs! We hope to see you on your next visit to Leadville!

Thank you for staying with us and providing your feedback score. It looks like we were able to meet your expectations, but we'd like to exceed them on your next visit, please feel free to let us know what we can do to reach that goal!

Thank you for staying with us and sharing your feedback! We are so pleased you enjoyed your stay and look forward to seeing you on your next ski trip!!

Thank you for staying with us and rating us a 10/10! We are happy dancing around the office! We hope to see you again on your next trip to Leadville!

Thank you Jose for your candid review of our hotel! I am glad the staff was so helpful during your stay. We did check your toilet and discovered it needs a new flap, and while that doesn't help you now, we will have that problem addressed tomorrow morning. This is an older hotel, and the walls are thin, but I do apologize that the noise was an issue for you. The next time you stay with us and there is excessive noise at night, please let us know at the front desk because we do have quiet hours and we are happy to speak to other guests who are in violation of those times. I will also speak to the nigh desk agents and make sure they are checking the floors regularly for excessive noise. Thank you so much for staying with us, and thanks again for your feedback. We hope you come see us again in the future!!!