Staff were all very kind. But that’s about all they have going for them.
There were NO elevators, and I had two young children and several bags… so yep I had to climb two flights of stairs with multiple bags and items and two young kids.
The TV did not work the first day, the room was hot and muggy, and the bathroom plug-ins and bedside items were all inoperable. I turned on the air and would leave for a bit, just to return to it shut off. I requested a change of sheets and returned 15 hours later to a room with NO changed sheets, and trash not taken out. When I requested help with the tv, maintenance came the next day to fix it while I was gone and spilled a drink on my belongings and left it spilled… for 15 hours. I cleaned it up myself…
I requested a wake up call at 6 am and no one woke me. I killed massive spiders throughout the room as well. And lastly… the “included” breakfast was a waffle maker. Some milk and Frosted Flakes… oh there was expired yogurt also.