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Reviews of Sleep Inn Leesburg Chain of Lakes

2.5 out of 5
Sleep Inn Leesburg Chain of Lakes
2476 N. Citrus Blvd, Leesburg, FL

Reviews

7.0

Good

Rating 10 - Excellent. 140 out of 463 reviews" "
Rating 8 - Good. 124 out of 463 reviews" "
Rating 6 - Okay. 77 out of 463 reviews" "
Rating 4 - Poor. 61 out of 463 reviews" "
Rating 2 - Terrible. 61 out of 463 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Diane

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Dear Diane,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Lucky Rao General Manager

2/10 Terrible

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t know where to begin! The main floors were marked with tape where there had been water pipe leaks down the hallway that were very old. That should have been my first clue. My room omg! I drew happy faces in the dust! There was a used bar of soap with a hair in it in my bathroom! The floors sunk in when walking! I was scared to fall asleep because of the local clientele! Walmart and Denny’s yikes! I slept in my clothes and showered with my flip flops on! Absolutely disgusting!
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Theresa,We're deeply sorry for your disappointing experience. Your concerns are unacceptable, and we sincerely apologize for the cleanliness and safety issues you encountered. This falls far below our standards, and we'll take immediate action to address these issues and ensure they don't recur. Sincerely, Lucky Rao General Manager

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 3 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Guest,You're welcome! We're delighted to hear that you had a great experience. Thank you for taking the time to provide your positive rating. If you have any further feedback or need assistance in the future, please don't hesitate to let us know. We appreciate your support and look forward to serving you again!Sincerely, Lucky Rao General Manager

8/10 Good

Arian

Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Arian,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Lucky Rao General Manager Sleep Inn, Leesburg, FL

2/10 Terrible

Carol

Liked: Property conditions & facilities
Disliked: Cleanliness
Would’ve been nice to know that they charged deposit before hand..
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Carol,We apologize for any inconvenience caused by not informing you about the deposit charge beforehand. Your feedback is valuable to us, and we will work on improving our communication regarding such policies in the future. If there's anything else you would like to share or if there's anything we can do to make it up to you, please let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean! Near from restaurants and stores
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 30, 2024
Dear Edith,Thank you for your fantastic review and 5-star rating! We're delighted to hear that you found our hotel nice and clean, and that our location near restaurants and stores was convenient for you. Providing a comfortable and convenient experience for our guests is important to us, and we're pleased that we met your expectations. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back soon!Sincerely,Hotel Manager

6/10 Okay

Randy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Had trouble with check in lady on phone and there as to my dog having paperwork This and language barrier
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear Randy,Thank you for sharing your feedback about your recent experience on Expedia. We apologize for any inconvenience you experienced during the check-in process, including difficulties with a phone call and paperwork for your dog. We understand the importance of a smooth check-in process and will address these issues to ensure a better experience for all our guests. If there's anything else we can do to improve your future stays, please let us know. We appreciate your understanding and hope to welcome you back for a more seamless experience.Sincerely,Hotel Manager

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
It felt safe
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Nicole,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Lucky Rao General Manager

4/10 Poor

Martin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn't stay again
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Martin,We're sorry to hear that your experience with us did not meet your expectations, as indicated in your review on Expedia. Your feedback is important to us, and we take it seriously. We apologize for any shortcomings you encountered during your stay and assure you that we will work diligently to address them.If there are specific areas where we can improve to make your stay more enjoyable in the future, please feel free to share your suggestions with us. We value your feedback and hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel Manager

10/10 Excellent

Arthur

Liked: Amenities
Great
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Arthur,Thank you for your perfect rating! We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent stay in the future!Sincerely, Lucky Rao General Manager

10/10 Excellent

Diana

Traveled with family and small children, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and breakfast
Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Diana ,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you loved our pool and breakfast offerings during your stay. Providing enjoyable amenities and a satisfying breakfast experience for our guests is important to us, and we're delighted that we can meet your expectations. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Lucky Rao General Manager

6/10 Okay

Sheena

House keeping needs to clean better breakfast ends to early
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Sheena,We appreciate your feedback regarding housekeeping and breakfast hours. Ensuring cleanliness and offering convenient breakfast times are priorities for us. We'll address these concerns internally to improve our services and provide a better experience for our guests. Thank you for bringing this to our attention.Sincerely, Lucky Rao General Manager

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Michael,We are overjoyed to receive your 10-star rating! Thank you for staying at our hotel and taking the time to give us such good feedback. We work hard to ensure that our visitors have a good experience, and we're delighted that your stay exceeded your expectations. We hope to see you again in the future and provide you with another memorable stay. Thank you very much for your fantastic rating!Sincerely, Lucky Rao General Manager

2/10 Terrible

Karen

Business traveler
Disliked: Cleanliness, property conditions & facilities
The Hotel was totally misrepresented. Dirty. Noisy. My shower only had scalding hot water which made it impossible for a proper shower. When I told the front desk she said sorry. Sleep was interrupted all night with other guests knocking on doors.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Karen,We apologize for the disappointing experience you had during your stay. It's unacceptable that the hotel did not meet your expectations in terms of cleanliness, noise levels, and the functionality of the shower. Providing a comfortable and peaceful environment for our guests is a top priority, and we regret that we fell short of meeting your expectations in this regard. Your feedback will be shared with our management team to address these issues promptly and ensure that necessary improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience during your next visit.Sincerely, Lucky Rao General Manager

6/10 Okay

Teresa

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
The continental breakfast offered could really be updated now that the Covid era is basically over. Boiled eggs and yogurt more fresh fruit variety would be a nice option for health mindedness
Stayed 1 night in Feb 2024
Response from General Manager on Feb 17, 2024
Dear Teresa,Thank you for your feedback regarding our continental breakfast offerings. We continuously strive to enhance the guest experience, and your suggestions for including more fresh fruit varieties, boiled eggs, and yogurt align with our goal of providing healthier options. As we adapt to changing circumstances, we will certainly consider updating our breakfast selection to better meet the preferences and needs of our guests. We appreciate your input and hope to welcome you back for an improved breakfast experience in the future.Sincerely, Lucky Rao General Manager

8/10 Good

Rosalba

Stayed 1 night in Feb 2024
Response from General Manager on Mar 22, 2024
Dear Rosalba,We appreciate you taking the time to rate your experience staying at our hotel. We would appreciate hearing from you if you had any ideas on how to raise our guest satisfaction rating from 4 to 5. Thank you for your business.Best regards,Lucky Rao General Manager

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room for the price.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Beth,Thank you for your positive feedback! We're glad to hear that you found our room to be very nice, especially considering the price. Providing great value for our guests is important to us, and we're delighted that you had a pleasant experience. We appreciate your review and hope to welcome you back for another enjoyable stay in the future!Sincerely, Lucky Rao General Manager

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Smelled like cleaning products, loved it!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 10, 2024
Dear Jessica,Thank you for your positive rating and feedback! We're delighted to hear that you enjoyed the clean scent of our hotel. Providing a fresh and pleasant environment for our guests is important to us, and we're glad it contributed to your experience. We look forward to welcoming you back again soon!Sincerely, Lucky Rao General Manager

6/10 Okay

Kelli

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Kelli,Thank you for your rating. We appreciate your feedback and strive to improve to provide a better experience in the future. If there's anything specific, you'd like to share, or if there's anything we can do to make your next stay more enjoyable, please feel free to let us know. We hope to have the opportunity to welcome you back and exceed your expectations next time. Thank you for choosing us and have a great day!Sincerely, Lucky Rao General Manager

4/10 Poor

Marion

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Marion,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Lucky Rao General Manager

8/10 Good

Gabriel M, ALLENTOWN

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable room
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 5, 2024
Dear Gabriel M,Thank you for taking the time to share your feedback on Travelocity. We are pleased to hear that you found our rooms clean and comfortable during your stay. If there are any specific areas where we can further improve and enhance your experience, please feel free to let us know. We appreciate your choice of Suburban Studios Tallahassee and hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems
Stayed 1 night in Feb 2024
Response from General Manager on Feb 3, 2024
Dear James,Thank you for your perfect rating! We're thrilled to hear that you had a problem-free stay with us. Providing a smooth and hassle-free experience for our guests is our priority, and we're glad we met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future! Sincerely, Lucky Rao General Manager

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, cozy., quiet
Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Dear Christine,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found our hotel very clean, cozy, and quiet. Providing a comfortable and tranquil environment for our guests is important to us, and we're thrilled that we can meet your expectations. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another great stay in the future! Sincerely, Lucky Rao General Manager

10/10 Excellent

Josephine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Josephine,It is delightful to see 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely, Lucky Rao General Manager

10/10 Excellent

Marvin

Stayed 2 nights in Jan 2024
Response from General Manager on Jan 23, 2024
Dear Marvin,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely, Lucky Rao General Manager

6/10 Okay

Travis

Disliked: Cleanliness
So so
It was just ok. Reserved a room with a king bed, was told they didn’t have any rooms with a king bed when I got there. Was given a room with two doubles, which we did not want. Also, the parking lot was almost full and there were several vehicles with trailer taking up about a third of the lot. Didn’t like where I had to park.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 21, 2024
Dear Travis,We apologize for the inconvenience you experienced during your stay, especially with the room discrepancy and parking situation. Your feedback is important, and we appreciate you bringing these issues to our attention. We will address these concerns internally to ensure improvements. We value your input and hope to have the opportunity to provide a more positive experience in the future. Thank you for sharing your feedback.Sincerely, Lucky Rao General Manager

2/10 Terrible

LaKeya

Business traveler
I seen roaches in my room staff act like they didn’t care and now I’m trying to get refund from Expedia which is seems impossible
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 18, 2024
Dear LaKeya,We sincerely apologize for the presence of roaches in your room, and we understand the impact this has on your experience. Your feedback is alarming, and we are taking immediate steps to address and resolve the pest issue. We deeply regret any inconvenience caused by our staff's response and want to assure you that this is not reflective of our usual standards. We appreciate your understanding and value your feedback. Sincerely, Lucky Rao General Manager

6/10 Okay

C. James

Liked: Cleanliness
Everyone spoke spanish except the owner and desk girls, could not ask questions. Strange ????
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear C. James,We appreciate your feedback. We understand regarding the communication challenge, and we apologize for any inconvenience. We'll work to ensure that our team provides assistance in a way that accommodates all guests. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.Sincerely, Lucky Rao General Manager

10/10 Excellent

Georgina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Georgina,Thank you very much for your stay at our hotel.We honestly believe that your stay was awesome and exceeded your expectations, looking at the 10-star rating.Guest satisfaction is, of course, a big reward for our hospitality.It was our privilege to serve you, and we hope you will give us more opportunities to do so.Sincerely, Lucky Rao General Manager

2/10 Terrible

David

Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear David,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Lucky Rao General Manager

8/10 Good

Rae

Traveled with partner
Liked: Cleanliness, staff & service
There were some sketchy people hanging around the place
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 13, 2024
Dear Rae,Thank you for taking the time to provide feedback on your recent stay. We apologize for any discomfort caused by the presence of individuals that made you feel uneasy. Our guests' safety and well-being are of utmost importance, and we take such concerns seriously. We will address this matter promptly to ensure a more secure environment for all guests. If you have any additional details or if there's anything more you'd like to share, please feel free to reach out. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely, Lucky Rao General Manager Sleep Inn, Leesburg, FL

8/10 Good

C. James

Liked: Cleanliness, property conditions & facilities
OK
Stayed 1 night in Jan 2024
Response from General Manager on Jan 13, 2024
Dear C. James,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Lucky Rao General Manager

8/10 Good

Grant

Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Dear Grant,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Lucky Rao General Manager

2/10 Terrible

Valerie

Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Valerie,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Lucky Rao General Manager

8/10 Good

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Manager on Feb 9, 2024
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your rating of 4 out of 5. We're glad to hear that you had a positive experience during your stay. If there are specific areas where we can improve and make your next visit even better, please feel free to provide additional details. Your satisfaction is important to us, and we look forward to the opportunity to enhance your experience in the future.Sincerely,Hotel Manager

8/10 Good

Kiran S.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Kiran S.,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Lucky Rao General Manager

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in easy No smell in Room very nice and clean bed very comfy Shower very nice lots of coffee which I love enough for 4 cups Now the bad Walls to thin man next door coughing wheezing snoring Let's not forget the couple arguing in the hall dropping the F. Bomb And right across the hall a mother and kids letting them run up and down the hall plus screaming So won't be spending the night there again
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Michael,Thank you for sharing your check-in experience and positive aspects of the room. We apologize for the disturbances caused by noise from neighboring guests, and we understand how it impacted your stay. Your feedback is valuable, and we will address this issue to ensure a more peaceful environment for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Lucky Rao General Manager

4/10 Poor

David

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 1, 2024
Dear David,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Lucky Rao General Manager

8/10 Good

C. James

Liked: Amenities
Staff could have been a little more friendly
Stayed 1 night in Dec 2023
Response from General Manager on Jan 1, 2024
Dear C. James,Thank you for your feedback and the 4 out of 5 rating. We appreciate your input regarding the staff friendliness. We'll address this internally to ensure a consistently warm and welcoming experience for our guests. Your comments are valuable, and we hope to provide an even more enjoyable stay during your next visit.Sincerely, Lucky Rao General Manager

8/10 Good

Joanne

Liked: Cleanliness, property conditions & facilities
Almost everythimg was gone at breakfast and there was still an hour before it closed Also, no one was out to check the area to cleanup or refill
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Joanne,Thank you for your feedback and the 4 out of 5 rating. We apologize for the inconvenience you experienced with the breakfast service. Your comments about the lack of cleanup and refilling will be addressed to ensure a more seamless dining experience for our guests. We appreciate your understanding and hope to have the opportunity to serve you better on your next visit.Sincerely, Lucky Rao General Manager

10/10 Excellent

Evgeny, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 24, 2023
Dear Guest,We appreciate your positive review and are pleased to hear that you had a nice experience during your stay. Our team strives to create a comfortable and enjoyable environment for our guests.We hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Manager

8/10 Good

Joshua

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Dec 2023
Response from General Manager on Dec 22, 2023
Dear Joshua,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Lucky Rao General Manager Sleep Inn, Leesburg, FL

6/10 Okay

Joshua

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff is great breakfast alway good but this stay my toilet was clogged it seemed as if no one cleaned the toilet to know it look cleaned at first but when i flushed it almost overflowed not like them they are usually on point and i believe it was a freck accident and dont hold it against them this place is usually great .
Stayed 1 night in Dec 2023
Response from General Manager on Dec 22, 2023
Dear Joshua,Thank you for your positive remarks about our staff and breakfast. We apologize for the inconvenience with the clogged toilet, and we appreciate your understanding. This is not typical of our standards, and we assure you that steps will be taken to prevent such incidents in the future. We value your continued patronage and look forward to providing you with an exceptional experience on your next visit.Sincerely, Lucky Rao General Manager Sleep Inn, Leesburg, FL

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lucky Rao on Dec 15, 2023
Dear Pablo,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Lucky Rao General Manager

8/10 Good

daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Dec 2023
Response from General Manager on Dec 10, 2023
Dear Daniel,Thank you for your feedback and the 4 out of 5 rating! We're glad to hear that you found the hotel clean. If there are specific areas where we can further improve or if you have any suggestions, please feel free to share. We appreciate your input and hope to provide you with an even better experience on your next visit.Sincerely, Lucky Rao General Manager

8/10 Good

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful outside was very sketchy
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 10, 2023
Dear Joshua,Thank you for your feedback and 4 out of 5 ratings. We're pleased to hear that the staff was friendly and helpful. We understand your concern about the external surroundings, and we appreciate your observation. Your input is valuable, and we'll use it to enhance the overall experience for our guests. We hope to welcome you back for an even better stay in the future.Sincerely, Lucky Rao General Manager

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good the staff was nice
Stayed 8 nights in Nov 2023
Response from General Manager on Dec 9, 2023
Dear Joshua,Thank you for sharing your positive experience! We're glad to hear that you enjoyed the breakfast and found the staff to be nice. We look forward to welcoming you back for another pleasant stay.Sincerely, Lucky Rao General Manager

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable stay. Close to shopping and restaurants.
Stayed 15 nights in Nov 2023
Response from General Manager on Dec 9, 2023
Dear Brenda,We're glad to hear that you had a comfortable stay and found our location close to shopping and restaurants convenient. We appreciate your feedback and hope to have the opportunity to host you again in the future.Sincerely, Lucky Rao General Manager

10/10 Excellent

jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the people working were nice
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 9, 2023
Dear Jon,Thank you for the perfect 5 out of 5 rating! We're pleased to hear that the people working were nice. If there's anything else you'd like to share about your experience or any ways we can further enhance your stay, please feel free to let us know. We look forward to welcoming you back for another pleasant stay.Sincerely, Lucky Rao General Manager

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Dear Douglas,Thank you for taking the time to leave a 5-star review on Expedia. We're delighted to hear that you had a positive experience during your stay. If there's anything specific that stood out to you or any suggestions you have for improvement, please let us know. We value your feedback and hope to have the pleasure of hosting you again in the future.Best regards,Hotel Manager