Dear Mr. Yoosung, thank you for your review, your opinion is very important to us. We're happy you enjoyed your stay, we work very hard each day to give our guests the best experience at our hotel. We hope to welcome you again in Upon Lisbon. Kind regards, Upon Lisbon Team

Dear Petra,We are delighted to hear that your experience at Upon Lisbon met your expectations. Your description of our staff as friendly and helpful fills us with pride. Our team is indeed committed to providing outstanding service and ensuring our guests feel welcomed and cared for at all times.It's also encouraging to know that our spacious and luxurious studio left a positive impression on you. We have put a great deal of thought into creating a comfortable and upscale environment for our guests, and we're pleased that you appreciated it.We look forward to welcoming you back to Upon Lisbon in the future. It is our goal to continue to provide the top-notch service and accommodations that you enjoyed during your recent stay.Best Regards,

Dear Tanjie,It's a delight to know that you found our location and parking facilities convenient. At Upon Lisbon, we take great pride in our prime location, which has been strategically chosen to facilitate ease of access for our treasured guests.Parking can indeed be a challenge in busy cities, and we are glad that you found this aspect of our service easy to use. Our aim is to provide a stress-free experience right from the moment you drive in, and your feedback tells us we are succeeding in this regard.We look forward to continuing to provide you with the top-notch service you've come to expect from Upon Lisbon in all your future visits.Best Regards,

Cher Serge,Nous apprécions énormément tes mots aimables concernant ton séjour à l'Upon Lisbon. C'est un plaisir d'apprendre que tu as trouvé notre hôtel confortable et à ton goût. C'est en effet l'un de nos objectifs de fournir un environnement familial et douillet que nos clients peuvent apprécier.Nous comprenons l'importance de l'emplacement lors du choix d'un hôtel et nous sommes heureux de savoir que la proximité de la station de métro a été bénéfique pour ta visite. C'est fantastique d'entendre que cela t'a permis d'explorer le centre historique de Lisbonne avec facilité, malgré le fait que l'hôtel soit un peu à l'écart du centre.De plus, c'est formidable d'apprendre que l'épicerie Pingo Doce, située à proximité, a ajouté de la commodité à ton séjour. C'est un point fort que beaucoup de nos clients apprécient et nous sommes heureux qu'il t'ait été utile.Nous apprécions tes commentaires et te remercions encore une fois d'avoir partagé ton expérience positive. Nous sommes impatients d'avoir l'occasion de vous accueillir à nouveau à l'Upon Lisbon à l'avenir.Bien à vous,

Dear Lois,We are delighted to hear that your experience with Upon Lisbon was categorized as excellent. Your positive endorsement is a testament to our continuous drive towards maintaining our high standards.Our team is deeply committed to providing you with an unforgettable experience. Your satisfaction is our greatest reward and we are thrilled to know we have met your expectations. Without our customers' feedback, we cannot continue to improve and evolve. Your positive review is a wonderful encouragement to our team who works diligently to ensure your comfort and satisfaction. We look forward to welcoming you back to Upon Lisbon in the near future, and making your next visit as excellent as the last. Best Regards,

Dear Alison,Your wonderful feedback has truly brightened our day! It's always great to hear when our team members make a positive impact on our guest's experience. The evening receptionist will be delighted to know you appreciated her helpful manner and her proficiency in English.We're thrilled that you found our hotel to be modern and well-equipped, as we strive to create a comfortable and contemporary environment for our guests. It's fantastic to hear that you found the apartment to be clean and well-prepared. We believe that these factors play a crucial role in ensuring a pleasant stay.Your willingness to return to Upon Lisbon is the highest compliment we could receive. We value your support and look forward to welcoming you back in the near future. Best Regards,Upon Lisbon Team

Dear Sin Ying,We're delighted to hear that your visit to Lisbon was a relaxing one, and that our establishment could contribute to this positive experience. Our aim is to provide a tranquil and soothing environment for all our guests, and it's heartening to hear that we could deliver this for you.Your feedback is indeed valuable to us. It affirms our commitment to create an environment where our guests can unwind and enjoy the unique ambiance of Lisbon. Our philosophy is to work diligently towards ensuring that every guest has an enjoyable stay. Your experience resonates with this philosophy and encourages us to continue doing our best.We hope you had a chance to indulge in the various attractions that this beautiful city has to offer. Lisbon, with its rich cultural heritage and scenic beauty, is always ready to charm its visitors.We look forward to welcoming you again at Upon Lisbon, should you choose to visit this vibrant city in the future. Your comfort and satisfaction will always remain our topmost priority.Best regards,

Dear Daphne,It truly warms our hearts to read such a glowing review from you. It's a delight to know that we were able to contribute positively to your celebration and that you appreciated our thoughtful gesture. This is exactly the kind of memorable experience we aim to provide to all our guests.Our staff will be thrilled to hear your kind words about their friendly and helpful service. They work tirelessly to ensure each guest feels welcome and well-cared for, and your praise validates their efforts. We are also pleased to hear that you enjoyed the comfort and tidiness of our rooms. Providing a clean, cozy, and well-maintained space is one of our top priorities.We're glad to know that our culinary offerings - particularly the burgers - hit the mark for you. It's always a pleasure to receive positive feedback on our menu.The convenience of our location, with a mall and a supermarket close by, is indeed a big plus for many guests, and we're happy this facet of our hotel added to the ease of your stay.Reading that you would book with us again without hesitation is the highest compliment we could receive. Thank you so much for your recommendation, and we look forward to the opportunity to welcome you back to Upon Lisbon in the future.Yours sincerely,

Cher Sébastien,Quel plaisir d'apprendre que tu as apprécié la tranquillité de notre établissement ! À Upon Lisbon, nous visons à créer une évasion paisible et sereine pour nos hôtes, tout en offrant la commodité de la vie urbaine.C'est merveilleux de savoir que notre emplacement près de la station de métro a été un avantage pour toi. Nous comprenons que la facilité de transport joue un rôle crucial pour assurer un séjour fluide et confortable. À cette fin, notre emplacement privilégié aide nos clients à explorer facilement tout ce que la belle ville de Lisbonne a à offrir.Nous espérons que ton expérience globale avec nous a été aussi reposante et agréable que nous le souhaitons. Ton confort et ta satisfaction sont nos plus grandes priorités, et nous espérons avoir le plaisir de t'accueillir à nouveau à l'avenir.Meilleures salutations,

Dear Mrs. Maybelle Anne,We are delighted to hear that you had a pleasant experience at Upon Lisbon. We strive to provide our customers with a high-quality service and an unforgettable experience. It means a lot to us that you have taken time out of your day to share your positive review. We look forward to welcoming you back soon!

Cherè Caroline,C'est un véritable plaisir de lire votre expérience positive à Upon Lisbon. Nous sommes ravis que vous ayez apprécié tous les aspects de votre séjour, de la commodité de l'appartement avec cuisine complète, à la piscine sur le toit, en passant par notre service dévoué.Il est évident que vous avez su tirer le meilleur parti de notre emplacement privilégié, à proximité du stade Benfica et de l'épicerie juste de l'autre côté de la rue. Nous sommes particulièrement heureux que vous ayez eu l'occasion de vivre une expérience de match de la Ligue Europa, qui, nous en sommes sûrs, a ajouté une touche d'exaltation à votre séjour.Votre recommandation est la plus belle récompense pour notre équipe qui travaille jour après jour pour vous offrir un service irréprochable. Nous sommes impatients de vous accueillir à nouveau à Upon Lisbon. Cordialement,

Dear Martyn,It is heartening to hear about your overall enjoyable experience at Upon Lisbon. We're delighted that you found the location, pool, cleanliness and food to meet your satisfaction. We understand the importance of comfort in every aspect of your stay, and we apologize if the issue with the air conditioning and the TV remote caused you any inconvenience. We pride ourselves on our attentive service, and it's regrettable if this was not the case during your visit. While we strive to ensure that every guest has a flawless stay, your feedback highlights areas that might need our attention. We appreciate your patience and understanding in this regard.We look forward to welcoming you back in the future, and hope to provide an even more wonderful experience on your next visit.Best Regards,

Dear Mr. Richard,What a pleasure to read your complimentary words about your stay at Upon Lisbon. Your satisfaction is our greatest reward and we are delighted to hear that you found our establishment to be the "best place to stay in Lisbon".Excellent service is one of our main concerns and we are pleased to see that our efforts have been recognized and appreciated. Our team constantly strives to provide exceptional service and to make every guest feel special and well cared for.We sincerely thank you for your positive feedback and look forward to welcoming you back to Upon Lisbon in the near future.Yours sincerely

Dear RickYour gracious feedback regarding your stay at Upon Lisbon is greatly appreciated. We are delighted to hear that you found our staff wonderful and our units beautiful. Our team strives to provide not just accommodations, but a comfortable and welcoming environment for all our guests.It's heartening to know that our pool and restaurant met your expectations, offering you a well-rounded and enjoyable experience. We aim to serve delicious, quality food, and it's always rewarding to hear when we hit the mark.The proximity of other restaurants and the grocery store across the street, as mentioned by you, is indeed one of the conveniences our location provides. We understand that the walk to the nearest metro station might seem a bit far but are glad that you found it worth the effort for a quick trip downtown.We truly value your feedback and look forward to welcoming you back to Upon Lisbon. Wishing you safe travels until then.Best Regards,

Dear Patricia,It is delightful to hear such positive words.Your commendation regarding our top service is deeply appreciated. Upon Lisbon is indeed committed to delivering the highest levels of cleanliness and comfort to all our esteemed guests. Your kind words inspire us to continually strive for excellence and to ensure that we remain your first choice. We truly value your loyalty and we're grateful for your trust in our service.Thank you once again for sharing such motivating feedback. We're looking forward to welcoming you back at Upon Lisbon in the near future.Warm Regards,The Upon Lisbon Team

Dear Karlyn,We're delighted to hear about your pleasant stay at Upon Lisbon. Our dedicated team always strives to provide exceptional service to our guests, and it's wonderful to learn that their professionalism and helpfulness have left a positive impression on you. Equally, it's heartening to hear you appreciated the cleanliness and maintenance of our rooms, both of which are key aspects of our commitment to offering comfortable and high-quality accommodation. We're glad that you found our location convenient for shopping, as we understand the importance of easy access to such amenities during your stay.Your recommendation is truly appreciated, as it's the highest compliment we could receive. We also value your feedback regarding the water knobs. We understand that unfamiliar fixtures can sometimes be confusing, and we are sorry if this caused any inconvenience. Rest assured, our team is here to assist our guests with any such matters to ensure their comfort and ease during their stay.Once again, thank you for choosing Upon Lisbon, and we look forward to welcoming you back.Kind regards, Upon Lisbon Team

Dear Madelyn,Your succinct comment, "Very well located!" has indeed captured one of the key aspects of Upon Lisbon that we take pride in. Location is indeed an essential factor that contributes to the overall experience of our guests, and we're glad to know that you found our location favorable.Our location is strategically chosen with our guests' convenience in mind. It enables easy access to various attractions around the city, which we believe significantly enhances the overall experience of your stay in Lisbon.We look forward to welcoming you back at Upon Lisbon in the near future.Warm Regards,Upon Lisbon Team

Dear Praveen,We are very happy to hear that you enjoyed our rooftop pool with cover. Indeed, it is a detail designed so that our guests can enjoy the pool regardless of the weather conditions.At Upon Lisbon, we aim to offer a unique and unforgettable experience. Your satisfaction is our main goal and we are pleased to know that we have met your expectations in this area.We look forward to the opportunity to welcome you back on your next visit so that you can continue to enjoy our facilities and services.Once again, thank you for sharing your experience with us and the community. Yours sincerely,

Dear Mrs. Vera,We regret to learn that your experience at Upon Lisbon didn't meet your expectations to the fullest. We strive to make every moment special for our guests and we're truly sorry if we fell short of that goal during your visit.Our commitment is to provide the highest level of service and we understand how crucial it is to consistently meet the expectations of our valued guests. Your feedback is instrumental in helping us understand areas where we can enhance our services.Please know that your opinion is very important to us and it's valuable insights like yours that motivate us to constantly improve and deliver a better experience each time. We would be pleased to welcome you back in the future and strive to ensure your next visit surpasses your previous one.Once again, thank you for your feedback and we look forward to the opportunity to serve you better in the future.Sincerely,

Estimado David,¡Tus amables palabras nos han alegrado el día! Es maravilloso saber que nuestro hotel te ha parecido moderno y bonito. Crear un ambiente agradable y cómodo para nuestros huéspedes es algo de lo que nos enorgullecemos. La dedicación y amabilidad de nuestro personal son aspectos de los que Upon Lisbon se enorgullece. Creemos que nuestro equipo es el corazón y el alma de nuestro establecimiento. Su principal objetivo es ofrecer un servicio excepcional y garantizar que cada huésped se sienta especial y bien atendido.Tus comentarios son esenciales para nosotros, y es alentador saber que hemos conseguido proporcionarte una experiencia memorable. Siempre nos esforzamos por crear una estancia ideal, y tus palabras nos reafirman en que vamos por el buen camino. Gracias por elegir Upon Lisbon, y esperamos volver a recibirte en el futuro.Saludos cordiales,

Dear AleksandraWe are delighted to hear that your experience at Upon Lisbon was rated as excellent. It is always gratifying to hear that we have been able to meet our customers' expectations.At Upon Lisbon, we are committed to providing a high level of service, and every detail is thought of to ensure that our customers have the best possible experience. Your positive review is recognition of our ongoing efforts to maintain this standard of quality.We thank you for your review and hope to have the opportunity to welcome you again in the near future. Sincerely,

Dear Mr. Christian,Thank you for sharing your feedback regarding your recent stay at Upon Lisbon. We are delighted to hear that you had a comfortable stay in our rooms and appreciated the friendliness of our staff. Our team strives to provide our guests with a warm and welcoming service, and it is always rewarding to hear when we have succeeded in this. Your comfort is our priority, and we are glad to hear that our rooms met your expectations.Thank you once again for your kind words. We look forward to the opportunity of welcoming you back to Upon Lisbon in the near future.Sincerely,Upon Lisbon Team

Dear CarlosThank you for your succinct yet valuable feedback. Indeed, Upon Lisbon's proximity to the Benfica Stadium is one of our unique attributes that many of our guests find appealing, especially the fans of the sport. We are glad you found our location convenient.Should you have any more insights about your experience or any other aspect of our services you wish to comment on, we would love to hear. We hope that you had an enjoyable stay with us and look forward to welcoming you back in the near future.Best Regards,

Dear Rony,We are pleased to hear that you found our location ideal and our staff to their best during your stay at Upon Lisbon. Ensuring our guests feel welcomed and assisted is a priority for us.However, we regret to hear about the issue you faced with noise from neighboring apartments. We understand how crucial a peaceful environment is for a comfortable stay, and we are sorry for any inconvenience this may have caused. Your comfort and satisfaction are important to us, and we value your feedback as it helps us to continually improve our services.We appreciate your understanding and hope that this experience will not deter you from choosing Upon Lisbon for your future stays. We look forward to the opportunity to deliver a more seamless and enjoyable experience on your next visit.Best Regards,

Dear Stephanie,Thank you for taking the time to share your feedback regarding your recent stay at Upon Lisbon. We are pleased to hear that you found our rooms satisfactory and you appreciated the simplicity of our accommodations.However, we understand your concern about our location. While we are not in the city centre, we believe our peaceful setting offers a unique ambiance for our guests to relax and recharge. We value your feedback. We hope that despite the distance to the centre, you were still able to enjoy your stay overall and take advantage of the amenities we offer. We look forward to welcoming you back in the future. Best Regards,

Dear NicolaWe are immensely grateful for your kind words about your stay at Upon Lisbon. It is heartening to hear that you found our hotel excellent and our staff to be lovely, helpful, and knowledgeable. Our team is indeed committed to offering a high standard of service and they go to great lengths to ensure our guests feel welcomed and well taken care of. It's always a pleasure to hear when this effort is noticed and appreciated.Thank you once again for your generous feedback. We look forward to the opportunity of welcoming you back to Upon Lisbon in the future.Warm regards,

Dear Tasha,We are thrilled to hear that you found your stay at Upon Lisbon to be convenient. Our team always aims to provide a seamless and hassle-free experience to our guests, and it's heartening to know we were successful in our endeavour.Moreover, we are delighted that our staff made a positive impression on you with their helpfulness and cordiality. We believe that our team's commitment to providing exceptional service is one of the key elements that sets Upon Lisbon apart, and we are glad that you felt the same.Your encouraging words serve as a great motivator for our team to continue delivering a high standard of service. We truly appreciate your feedback and look forward to welcoming you back in the near future.Best regards,

Dear Mirella,Thank you for taking the time to share your experience at Upon Lisbon. We are pleased to know that your overall experience with us was good.At Upon Lisbon, we strive to provide a high standard of service and we are always happy to hear when our efforts are appreciated. Your feedback is a valuable tool that helps us improve, and we are grateful for your contribution.We look forward to the opportunity of serving you again in the future. Please do not hesitate to reach out to us if you have any additional feedback or suggestions. Best regards,

Dear Emmanuelle,We are delighted to learn that your experience at Upon Lisbon was rated as excellent. Your satisfaction is a testament to the commitment we have towards providing our guests with an exceptional experience.Our professional team, alongside our well-appointed facilities, work harmoniously to ensure that each guest's stay is a memorable one. Your high rating indicates that we have succeeded in our mission, and for that, we are truly grateful.Ensuring the happiness and satisfaction of our guests is the guiding principle of our work. Your positive feedback helps us realize that we are on the right track.Again, thank you for your high rating. We look forward to welcoming you back to Upon Lisbon in the future, where we will continue to strive for excellence in all that we do.Kind regards,

Estimada Janete,É para nós imensa alegria saber que a sua experiência com o Upon Lisbon foi encantadora. Os nossos dedicados e amigáveis membros da equipa, juntamente com as nossas diversas e deliciosas ofertas de comida, são alguns dos aspetos dos quais orgulhamo-nos. Os seus comentários positivos são verdadeiramente motivadores e será compartilhado com toda a equipa. Estamos ansiosos para recebê-la novamente, onde esperamos superar as suas expectativas e fornecer uma experiência ainda melhor.Atenciosamente,

Estimada Janete,É para nós imensa alegria saber que a sua experiência com o Upon Lisbon foi encantadora. Os nossos dedicados e amigáveis membros da equipa, juntamente com as nossas diversas e deliciosas ofertas de comida, são alguns dos aspetos dos quais orgulhamo-nos. Os seus comentários positivos são verdadeiramente motivadores e será compartilhado com toda a equipa. Estamos ansiosos para recebê-la novamente, onde esperamos superar as suas expectativas e fornecer uma experiência ainda melhor.Atenciosamente,

Dear Mr. Claudio,Your succinct but highly encouraging review, "Excellent", is greatly appreciated. At Upon Lisbon, our main aim is to provide an experience that is nothing short of excellent, so we are delighted to know that your interaction with us has met this high standard. We take pride in our ability to deliver quality services and it's always reassuring to hear positive feedback from our patrons.Our team continuously strives to uphold our core values of professionalism, excellence, and unwavering customer satisfaction. Your affirmation of these values is heartening and motivates us to strive even harder in maintaining the standards that you have experienced.Once again, many thanks for your feedback, it is what helps us grow and improve. We look forward to welcoming you back to Upon Lisbon in the near future.Best regards,

We are glad to hear that your experience with us was positive! We appreciate you taking the time to leave your rating. We strive to provide an excellent service and hope we can continue to do so in the future. Thank you for choosing Upon Lisbon!

Dear Mrs. Brenda,It brings us immense joy to learn that you found our hotel to be a pleasant place for your stay. We are certainly delighted to hear that the nearby grocery store added convenience to your stay, making for a more comfortable experience.As for the location, Upon Lisbon is indeed situated in a quieter area, allowing our guests to enjoy a respite from the bustling city life. However, we perfectly understand that the desire to explore is a big part of your travel experience. In that regard, we are glad that the availability of quick and convenient transportation services like Uber, helped you get around and reach your desired destinations.We truly believe that our location and the surrounding amenities contribute to a unique and enjoyable stay for our guests. We strive to provide a peaceful environment while also ensuring easy access to the city's many attractions.We hope that during your next visit, you will have even more time to take advantage of everything our location has to offer. Thank you for choosing Upon Lisbon, and we look forward to welcoming you back in the near future.Best Regards,

Dear Hector,Your heartwarming endorsement of Upon Lisbon has truly made our day. It is always a pleasure to hear from our long-term guests and it's fantastic to learn that we've been able to consistently provide you with an enjoyable and comfortable experience during your visits. We are indeed fortunate to be located in such a vibrant area with many conveniences nearby. Your mention of the Benfica stadium, the Colombo shopping mall, and the mini supermarket, Pingo Doce, strikes a chord with what many guests appreciate about our location. It's great to hear that these amenities add value to your stay.Moreover, we're thrilled that you enjoy our rooftop pool and the breathtaking view it offers. We believe that such unique aspects of our establishment help create memorable experiences for our guests, and we're glad you think so too. Your comments on the burger joint downstairs and the incredible service you received there are equally appreciated. They strive to deliver the best, and your feedback serves as encouragement to maintain the same level of service.Lastly, your recommendation to potential visitors to Lisbon is very kind and we couldn't be more grateful. We look forward to having the opportunity to welcome you back for another peaceful retreat away from the city's hustle and bustle.Best Regards,

Dear Mr. Edmilson,We are most pleased to learn that you had a delightful experience at Upon Lisbon, especially in terms of customer service and cleanliness. Your feedback genuinely uplifts our spirits. Keeping our premises pristine is something we hold in high regard. The satisfaction and comfort of our guests are our top priorities, and maintaining a clean environment plays a significant role in achieving this. As for the customer service, our team is committed to providing outstanding assistance to every guest. They strive to create a welcoming atmosphere where everyone feels valued and cared for, so it's wonderful to know that they were successful in ensuring your visit was enjoyable.Your positive feedback certainly encourages us to continue striving for excellence in all aspects of our service. We sincerely hope to have the pleasure of welcoming you back to Upon Lisbon in the future.Best Regards,

Dear Harish,It's truly uplifting to hear such positive feedback regarding our front desk personnel. At Upon Lisbon, we take pride in our professional and dedicated team who constantly strive to deliver exceptional service to our guests.Your commendation and high rating reflect the efforts we put into ensuring each interaction with our guests is pleasant and memorable. We are particularly delighted to know that our team was able to leave a positive impression on you.We look forward to welcoming you back at Upon Lisbon in the near future. Once again, thank you for your kind words.Kind regards,

We are delighted to hear that you had a positive experience with us at Upon Lisbon. We strive to make sure that our guests have the best stay possible, and it's wonderful to hear that we were successful in this endeavor! Thank you for taking the time to provide us with your feedback, and we look forward to welcoming you back soon.

Dear Danny,We're thrilled to hear that you had an enjoyable stay at Upon Lisbon and found our accommodations to your satisfaction. It is wonderful to know that our dedicated staff managed to make your visit both comfortable and memorable. Our location is indeed a unique aspect of Upon Lisbon, offering close proximity to the football stadium and the convenience of easy commuting to downtown. We're glad that you were able to take advantage of these features.We acknowledge the potential for a bit more noise on football nights and appreciate your understanding and tolerance of this situation. It's part of the vibrant atmosphere that surrounds our hotel and contributes to its unique charm.Your recommendation is highly valued and we're delighted to know that your experience at Upon Lisbon was such a positive one. We look forward to the opportunity of welcoming you back in the future for another memorable stay.Best Regards,

Dear Nolton,We're incredibly pleased to hear that your stay at Upon Lisbon was satisfactory. It's rewarding to know that our dedicated team left such a positive impression on you. They are indeed the cornerstone of our business, always striving to provide the highest level of service to our esteemed guests.Our prime location is something we take great pride in. We understand the significance of being able to easily access local amenities such as Benfica’s stadium and Colombo shopping mall, and we're glad you found this to be a convenience during your stay.Furthermore, we're delighted that you found your room spacious, clean, and comfortable. We continuously strive to offer a relaxing and comfortable environment for our guests and it's fantastic to know we achieved this during your visit.Your high recommendation is greatly appreciated. We look forward to welcoming you back on your next visit to Lisbon.Best regards,

Estimado Sr. Guilherme,Muito obrigado pela sua avaliação.Ficamos muito satisfeitos por saber que teve uma boa experiência connosco.Esperamos ter a oportunidade de o receber novamente no Upon Lisbon numa próxima visita a Lisboa.Com os melhores cumprimentos,

Dear Guy,Thank you so much for your valuable feedback! We're thrilled to hear you enjoyed your stay. Your comments inspire and motivate us to continually improve. We look forward to welcoming you back soon!

Good Afternoon Dear Mr. Cláudio Machado, Thank you for taking the time to provide feedback on your recent stay. We noticed you gave us a score of 1, and we sincerely apologize if your experience did not meet your expectations. Your satisfaction is our top priority, and we would like to understand more about what went wrong. If possible, could you please share additional details about your stay? We are eager to address any issues and ensure that your concerns are resolved. Your input is invaluable to us in our continuous efforts to enhance our services. Please feel free to reach out to us directly so that we can discuss your experience in more detail. We genuinely appreciate your feedback and hope to have the opportunity to make things right. Thank you for helping us improve. Best regards,

Estimada Vanessa,É sempre um prazer recebê-la! Agradecemos por escolher ficar conosco pela terceira vez e estamos felizes em saber que considera retornar. O nosso objetivo é proporcionar uma experiência de hospedagem excepcional, e ficamos contentes que tenha apreciado a limpeza do quarto. Esperamos ansiosamente para recebê-la novamente numa próxima visita. Muito obrigado pela sua lealdade!