โAmazing comfortable room with a view. We were lucky to get a room with a balcony. Check in a breeze and allowed us in our room early. Staff were excellent, friendly and helpful. We will definitely be back as loved our experience here. Only let down was a lack luster breakfast but as we were not there at a very busy time of year it might have contributed. But overall an excellent experience and one of the best on our travels so far. Thank you. โ
โThe room was a good size and the bed was comfortable.
The staff were friendly and accommodating.
We arrived early and although there was no staff at the hotel, a staff member quickly arrived and opened the hotel, let us get ready and stored our bags whilst we went to Petra.
Overall, I was pleasantly surprised given the price we paid.
It was a walkable distance to Petra and there were restaurants nearby where we had breakfast and dinner.
Thank you to the staff for being helpful and...
โMy stay was excellent. Thr property is very conveniently located and is only 1 min away from Petra's visitor center.
The staff at the front desk (Rami) was very gracious to offer me a 2-hour late checkout so that I can freshen up after my visit to Petra. That was very mich appreciated.โ
โMy stay in Petra was incredible thanks to you. Thank you very much to the entire Town Season team for being so welcoming and kind. The breakfast was just incredible and remarkable. The room was very comfortable and the location just ideal. I recommend this hotel just amazing โ
โI booked a room under the pictures that showed spaciousness, with a tea table and chairs and with a city view.
They gave me a small room with no tea table and chairs, with a window facing a wall of a building nextdoor. And the room was so small that a closet was blocked by one of the beds.
The lights were too dim.
In the bathroom, when the fan was turned on, smell of smoking came through which was disgusting. Also, the hallway was full of smoking smell despite non-smoking sign.
Staff at the...
โPetra moon is a great hotel - from the outside it looks a bit old but the rooms have been renovated recently and are beautiful. The location is also excellent for tourists looking to visit Petra. Even more, the staff here are exceptional. My wife and I were in a car accident and I called the hotel to ask for help (everyone was speaking Arabic and we only speak English). The front desk immediately called the tourism police and had an English speaking police officer sent to help us. We would have...
"I booked a room under the pictures that showed spaciousness, with a tea table and chairs and with a city view.
They gave me a small room with no tea table and chairs, with a window facing a wall of a building nextdoor. And the room was so small that a closet was blocked by one of the beds.
The lights were too dim.
In the bathroom, when the fan was turned on, smell of smoking came through which was disgusting. Also, the hallway was full of smoking smell despite non-smoking sign.
Staff at the reception were friendly and helpful with baggage, but the worst thing was with the staff at the breatfast restaurant. I wanted to sit by the window but one table that was left was not cleaned, so I sat at a big table by the window. The staff came and told me to "Sit there" literally. Sit there, like talking to a child: so impolite. He said there was a group of tourists that never came until I finished my meal. Anyways, so I asked him to clean and set the empty table by the window, and he never did. Then he started cleaning other tables and chairs, hitting the chairs with cleaning cloth for dusting. How thoughtless, while people were there eating breakfast.
I believe this hotel deceives people with untrue pictures, and is not worth being included in Hotels.com. I've stayed at hotels with similar price range, but this one was the worst. "
