Dear Ramakrishna, We are very sorry for any stress you experienced with the delay in getting your room and any cleanliness oversights. First impressions are essential; therefore, we regret that the start of your visit was not a positive one. We certainly understand your disappointment and the frustration you must have felt. We will discuss this with the appropriate individuals to improve going forward. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Dear Jacob, Thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon!Sincerely,Hotel Management

Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management

Dear Emmanuel, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider allowing us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management

Thank you for your review, Corbin. Please accept our sincerest apologies regarding any issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Yika. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

Thank you for the review of your stay, Jeffrey. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.

Thank you for taking the time to review and rate your stay with us, Roy. Please accept our sincerest apologies for the issues that you experienced with the floors. This is never the experience that we want you to have and will make sure that we address these concerns with our housekeeping team for immediate action and resolve. Thank you for allowing us to host you and we wish you the best in your future travels.

Thank you for sharing your experience with us, Shatima. We appreciate your constructive feedback and will work hard to improve in these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future lodging experiences.

We appreciate your honest feedback and highlighting these concerning issues, Amy. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travel

Thank you for your rating, Kandic. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

Thank you for sharing the details of your experience with us. We hate to see that due to being at occupancy you were unable to stay with us. We work hard to ensure that no guest experiences this issue and we can't apologize enough that this impacted your travel plans. We will make sure that we work hard to avoid this for any of our future guests. Best wishes in your future travels.

Thank you for your review, Amanda. We hope that you enjoyed your time with us and would love to welcome you back soon.

We appreciate you taking the time to review your stay, James. Please accept our sincerest apologies for the issues that you experienced with the overall cleanliness and pest sightings. This is in no way the exceptional experience that we wanted you to have and we apologize for any inconvenience that this caused. We hope that your future travels are wonderful ones.

Thank you for sharing these details of your experience. Please accept our sincerest apologies that you encountered issues with the reservation due to room availability. This is never our intention, and we just hate to see that this happened. We are terribly sorry for any inconvenience that this created and will work hard to improve the overall guest experience moving forward.

We're so glad you enjoyed your stay with us. Thank you for the terrific rating and review!

Hello Gerald. Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.

Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.

Thank you for feedback, Rebecca. We are terribly sorry to hear about the encounters you had with the other guests. We know the impact offensive odors can have during your time and apologize for any inconvenience that this caused. We will make sure that we address the matter with our housekeeping team for further action and resolve. We wish you all the best in your future travels.

Thank you for your review. We are so sorry that you did not have the exceptional experience that we intended for you due to the unpleasant odors. We hold ourselves to a high level of service and we are so disappointed to see that this did not come across during your visit. Thank you for shining a light on the areas that can use improvement and we wish you all the best in your future travels.

Thank you for your review. We are so disappointed to see that you did not enjoy your time with us and hope that you give us another opportunity to truly impress you the next time you are in the area.

On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better experience the next time you are with us. Thank you for sharing the details of your stay and will work hard to deliver the excellent level of service that you and all our future guests deserve.

Thank you for your review, RJ. We can't apologize enough for the issues that you had and that you were unable to stay with us. Regarding the issues with the billing, we encourage you to speak with the property to ensure that this issue is addressed. Thank you for allowing us to host you and we wish you all the best in your future lodging experiences.

Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.

Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.

Nothing makes us happier than to see that you enjoyed a wonderful time at our clean and spacious suites, Jasmine! Thank you so much for allowing us to host you and we hope to see you again soon!

Thank you for your review, Melanie. We are pleased to see that you enjoyed the room but apologize for the encounters you had with the staff that left you feeling disappointed. This is an area that we take great pride in and we can't apologize enough that did not satisfy your expectations in this area. Thank you for shining a light on the areas that we can improve upon - and we hope that all your future travels are wonderful ones

Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. We can assure you that we will address this with our team for proper action and resolve in order to avoid these issues for any of our future guests. I hope your future travels are always smooth and truly wonderful.

What a phenomenal rating, Cody! Nothing makes us happier than to see that you had such a great time at our hotel. We hope to see you again soon the next time your travels bring you to the area!

Thank you for reviewing our hotel. We are so sorry to hear that you experienced some offensive odors during your stay. We apologize that you had a disappointing stay because of it. We wish you the best in your future travels.

Oh no! We are so disappointed to see that you experienced issues with possible pest sightings problems during your time with us, Dashanti. Our staff works hard to address these types of issues as soon as they are made aware and we are terribly sorry to see that this did not happen for you. We can assure you that we will address this with our pest control provider and housekeeping team for proper action and resolve. We wish you all the best in your future travels.

We are terribly sorry to see that you did not enjoy your time with us, Sylvia. Thank you for giving us the chance to host you, and we wish you all the best in your future travels.

Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.

Please accept our sincerest apologies regarding the issues that you had with your reservation. This is no way the experience that we intended for you and we can't apologize enough for the inconvenience that this caused. We will make sure that we address your concerns with the front desk team for immediate action and resolve. Thank you for letting us know and we hope that your future travels are wonderful ones.

Thank you for taking time to review our hotel, Lisa. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.

Oh no! We are so disappointed to see that you experienced issues with overall cleanliness, unpleasant odors and possible pest sightings during your time with us, Christina. Our staff works hard to address these types of issues as soon as they are made aware and we are terribly sorry to see that this did not happen for you. We can assure you that we will address this with our pest control provider and housekeeping team for proper action and resolve. We wish you all the best in your future travels.

We are extremely disappointed to read that this was your experience with us, and that there were issues with the light and also that you were not aware of our linen exchange policy. This is not at all the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we act immediately and act swiftly through our pest control provider to prevent these issues in the future. We sincerely apologize for the inconvenience that this caused during your stay.

I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.