The hotel was clean, and in a safe and quiet area, yet is still very close to all the major sites and has plenty of public transportation options nearby. The staff however, was not great. We were woken up at 9 am every morning because the housekeeping team wanted to clean. We were on vacation and jet lagged, and being woken up so early each morning wasn't the best experience. Each day we asked them to come back at a later hour, yet they would continuously come to clean around 9 am every day. If we asked them to come back at a later time to clean they either refused or gave us a lot of attitude about it. Additionally, there is a sign printed out and hanging up in the room that states checkout is at 11 am. Around 9:30, they called the room to ask why we hadn't checked out yet. We explained that we were hoping to checkout at 11, as this is both the typical checkout time and this was the checkout time listed in the room. They were a bit rude about it, but allowed us to checkout at 11 am. When we went down to the reception to checkout, I (very politely) asked why we were expected to leave prior to our checkout time. The man at the front desk was very rude and kept on insisting that checkout is at 10:30 am (why were we called an hour prior to this?). I showed him a picture of the sign in the room that said checkout was at 11, and he continued to rudely insist that checkout was 10:30. He was incredibly dismissive and wouldn't even look me in the eye.