숙박 시설 정면
예약 가능 여부 확인

에어로텔 런던 히드로 T2 & T3 여행 후기

3 out of 5
에어로텔 런던 히드로 T2 & T3
Arrivals Hall, East Wing Building, Heathrow Airport, Hounslow, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1847개 이용 후기 중 910개" "
평점 8 - 좋아요. 1847개 이용 후기 중 532개" "
평점 6 - 괜찮아요. 1847개 이용 후기 중 225개" "
평점 4 - 별로예요. 1847개 이용 후기 중 114개" "
평점 2 - 너무 별로예요. 1847개 이용 후기 중 66개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
2023년 8월에 1박 숙박함
답변 제공: Aerotel Team 님, 2023년 8월 30일
Dear Guest, Many thanks for the high. We are pleased to learn that you had an enjoyable stay with us. We take great pride in ensuring that we meet guest expectations. We look forward to welcoming you in the near future.

8/10 - 좋아요

Meeran

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cozy and clean. Staffs are nice.
2023년 8월에 1박 숙박함
답변 제공: Aerotel Team. 님, 2023년 8월 27일
Dear Guest,Thank you for your rating and feedback. We are pleased to learn that you enjoyed your stay at Aerotel London Heathrow.Kind Regards

10/10 - 훌륭해요

Meong Suk

2023년 5월에 1박 숙박함
답변 제공: Aerotel Team. 님, 2023년 5월 29일
Dear Guest, Thank you for staying with us. We appreciate your high rating. We hope to welcome you again! Many Thanks,

10/10 - 훌륭해요

youngju

2023년 1월에 1박 숙박함
답변 제공: Aerotel Team 님, 2023년 1월 17일
Dear Guest, Many thanks for your feedback. We are pleased to learn that you had an enjoyable stay with us. We take great pride in ensuring that we meet guest expectations. We look forward to welcoming you in the near future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 편안해요
쾌적하게 잘 있다 왔습니다! 깨끗하고 좋았어요. 다음에 또 방문할 기회가 있기를 바랍니다.
2021년 12월에 1박 숙박함
답변 제공: Aerotel Team 님, 2022년 1월 8일
Dear Guest, Many thanks for your feedback. We look forward to welcoming you again in the near future.

8/10 - 좋아요

Yutong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
No microwave nor fridge are provided.
2024년 5월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 27일
Dear Yutong,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 - 훌륭해요

Heidi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We did not expect luxury, and we didn't get it. But the beds were comfortable, shower was good everything was clean, and it was quiet and secure.
2024년 5월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 27일
Dear Heidi,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 - 훌륭해요

Nancy 님, Dallas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 27일
Dear Nancy,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 - 훌륭해요

CLAIRE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just a few steps to my flight and a good nights sleep before an early start.
2024년 5월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 21일
Dear Claire,Thank you for your rating. We are pleased you enjoyed your stay and we look forward to welcoming you back in the future.Kind Regards

10/10 - 훌륭해요

Matthew

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great airport hotel
2024년 5월에 1박 숙박함
답변 제공: Night Manager 님, 2024년 5월 20일
Dear Matthew,Thank you for your high rating. We are pleased that you liked the Hotel. Being inside the Terminal has its advantages. You are well rested ready the your journey. We hope to welcome you again when travel permits. Kind RegardsJackie Underwood

8/10 - 좋아요

Sharon

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 18일
Dear Sharon,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

8/10 - 좋아요

Philip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2024년 5월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 16일
Dear Philip,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

4/10 - 별로예요

Victoria

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 18일
Dear Victoria,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Please can you elaborate what was the actual issue? for us to try and improve our-self. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.Kind Regards,

6/10 - 괜찮아요

Adam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 16일
Dear Adam,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Our accommodations are specially created for short duration's 'hourly /over nightly with traveller or transit passengers in mind. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There were no windows in the room and that was very off putting at first, but there is a large common room with a TV and tables and chairs as an escape from the windowless room. It was fine for a one night stay at the airport.
2024년 5월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 17일
Dear Deborah,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 - 훌륭해요

Finna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was so far from Terminal 5 to terminal 2 where the hotel located . I am handicapped I didn’t know it would that far walking. I recommend if you are handicapped take a taxi from terminal 5 to terminal 2. Overall the hotel is excellent.
2024년 5월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 16일
Dear Finna,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

6/10 - 괜찮아요

Kacie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I paid almost £165 to stay at Aerotel Heathrow ahead of my flight this morning. Upon first impressions, I was pleased with the cleanliness of the hotel and the facilities available to guests. However, the location of the hotel doesn't leave you with much choice in terms of things to do or places to eat and drink if you'll be staying at the hotel overnight. In addition, I was absolutely sickened to pull back the duvet to find hairs, stains and what looked like either blood or tomato-based food stains on the bedding. I ended up having to have my bedding changed at 1.15am - 1.30pm. The manager was very helpful and apologetic. She offered me a change of room but as I'd already unpacked and had a morning flight, this option didn't appeal to me. To top it off, the TV didn't work at all - the stream was lost - and not even the manager could get it working. Take my advice and stay at the Hilton Garden hotel instead. I will definitely be submitting a complaint about my experience at this hotel.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Laura

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay before a early flight of if you need to be in Heathrow. Stuff was very kind and helpful. I’ll be back.
2024년 5월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 16일
Dear Laura,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 - 훌륭해요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Much needed rest was found at this hotel. Please note rates were significantly lower last minute, which was kind of a bummer, but the hotel was quiet and we appreciated the clean facilities!
2024년 5월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 16일
Dear Donna,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The best part is it’s convenient location in Heathrow Terminal 3 and it’s flexible “by the hour” policy
2024년 5월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 16일
Dear David,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

6/10 - 괜찮아요

Giuseppe

좋아요: 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Clitax Pereira, Front Office Manager. 님, 2024년 5월 12일
Dear Giuseppe,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Our accommodations are specially created for short duration's 'hourly /over nightly with traveler or transit passengers in mind. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

6/10 - 괜찮아요

Rick

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst issue: Shower didn't drain. If I hadn't cut my shower short it would have flooded the whole room. Rooms small. Breakfast is just a bag of pre-packaged items.
2024년 4월에 1박 숙박함
답변 제공: Clitax Pereira, Front Office Manager. 님, 2024년 5월 12일
Dear Rick,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. We will certainly address the shower issue to our housekeeping team, and we do only take away prepacked breakfast for which information is provided on all booking platform. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

8/10 - 좋아요

Rick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only issue is smallness of rooms.
2024년 4월에 1박 숙박함
답변 제공: Clitax Pereira, Front Office Manager. 님, 2024년 5월 12일
Dear Rick,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Our accommodations are specially created for short duration's 'hourly /over nightly with traveler or transit passengers in mind. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 - 훌륭해요

Martin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location before or after a flight.
2024년 5월에 1박 숙박함
답변 제공: Clitax Pereira, Front Office Manager. 님, 2024년 5월 9일
Dear Martin,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

8/10 - 좋아요

Dana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
great staff
2024년 5월에 1박 숙박함
답변 제공: Clitax Pereira, Front Office Manager. 님, 2024년 5월 9일
Dear Dana,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 - 훌륭해요

Joe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mini hotel right in the Heathrow Terminal 3 arrivals area. Extremely quiet. Very convenient to flights leaving from T3 in the morning.
2024년 5월에 1박 숙박함
답변 제공: Clitax Pereira, Front Office Manager. 님, 2024년 5월 9일
Dear Joe,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 - 훌륭해요

Carlos

I always try and opt for this hotel when flying from Heathrow. The rooms are a little on the small side but always clean and functional. Always a bottle of water placed in the room as well as tea and coffee. Bed is comfortable. The only slight issue is that the cost of the rooms have gone up quite a bit but to be fair so have a lot of other Airport hotels. I would always opt for this hotel!
2024년 4월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 7일
Dear Carlos,Thank you for your high rating and review. We are pleased that you enjoyed your stay at Aerotel and that everything met your expectations. We pride ourselves to make sure you get the best experience of staying in an airport. Kind Regards,

10/10 - 훌륭해요

Charles 님, New Baltimore

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located right in terminal 3 of Heathrow Airport it was the most convenient way to get to our early morning flight
2024년 5월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 7일
Dear Charles,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 - 훌륭해요

Kanchana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The manager and staff very nice and helpful, very quiet hotel even though is in the airport, will be definitely stay again.
2024년 5월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 7일
Dear Kanchana,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

8/10 - 좋아요

James

좋아요: 청결 상태
It’s conveniently located, clean has great staff but could use more help(luggage) help if you have a lot
2024년 4월에 1박 숙박함
답변 제공: Clitax Pereira, Front Office Manager. 님, 2024년 5월 6일
Dear James,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals.Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.

10/10 - 훌륭해요

mark

2024년 5월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 25일
Dear Mark,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have used this hotels several times before. I like the fact that it is in Terminal 3 and is conveniently located just as you exit Arrivals. It’s useful for me to spend the night there after a long flight before I continue my journey to South Wales the next morning.
2024년 5월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 4일
Dear Michelle,Thank you for your high rating and review. We are pleased that you enjoyed your stay at Aerotel and that everything met your expectations. We pride ourselves to make sure you get the best experience of staying in a in Terminal Hotel and that it is only a few minutes away from departures. We look forward to your next visit.Kind Regards

10/10 - 훌륭해요

Courtney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was extremely convenient for an early flight. I wish we had known that the inside walkway was closed, but it wasn't a big problem to go outside to access the terminal.
2024년 3월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 4일
Dear Courtney,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 - 훌륭해요

Toni

2024년 4월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 23일
Dear Toni,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

8/10 - 좋아요

Natalie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very clean, though quite small. But it was very well laid out and had everything we needed. A good option if you don’t want to deal with shuttles.
2024년 4월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 2일
Dear Natalie,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked everything from its convenient location within the airport, wonderful shower, small yet efficient room and furnishings, friendy, courteous staff, wonderful selection of organic, gluten free, and other incredibly healthy meals located next door to hotel at M & S Store plus a wonderful Italian Café across from M& S Store.
2024년 4월에 2박 숙박함
답변 제공: Night Manager 님, 2024년 5월 2일
Dear Kathleen,Thank you for your rating and it is pleasure to read your wonderful review. We are pleased that you had an enjoyable stay and that you liked the Hotel. We look forward to welcoming you in the near future.Kind RegardsJackie Underwood

6/10 - 괜찮아요

Philip

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was clean and everything worked, lovely shower too. Expensive,no windows, very small room. But hey ,only had to sleep for a few hours in it!
2024년 4월에 1박 숙박함
답변 제공: Night Manager 님, 2024년 5월 2일
Dear Philip,Thank you for your rating and feedback. . All hotel rooms are without windows due to the hotel's position and the Heathrow airport authorities’ safety protocol; thus, all of our rooms are adequately lit and properly air conditioned. We are sorry that you found your room small.. We do apologise if you found the hotel too expensive. We hope to see you in the future.Kind regardsJackie Underwood

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spotless, quiet, short walk to departures. Really comfortable bed
2024년 4월에 1박 숙박함
답변 제공: Night Manager 님, 2024년 5월 1일
Dear Linda,Thank you for your high rating and review. We are pleased that you enjoyed your stay at Aerotel and that everything met your expectations. We pride ourselves to make sure you get the best experience of staying in a in Terminal Hotel and that it is only a few minutes away from departures. We look forward to your next visit. Kind RegardsJackie Underwood

8/10 - 좋아요

Rafael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente para escalas largas
2024년 4월에 1박 숙박함
답변 제공: Night Manager 님, 2024년 5월 1일
Dear Rafael,It was a pleasure reading your post. We are so pleased that you enjoyed your stay. Thank you for your rating. We hope to see you again soon.Kind RegardsJackie Underwood

10/10 - 훌륭해요

Warren

2024년 4월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 19일
Dear Warren,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

6/10 - 괜찮아요

Weiting

출장 여행
별로예요: 숙박 시설 상태 및 시설
The floor and furniture were pretty dirty
2024년 4월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 4월 29일
Dear Weiting,Thank you for your feedback and rating. we will raise this with the relevant team. We have a Duty Manager on shift 24/7 and had you brought the cleanliness of the room to our attention we would have gladly given you a different room as we want all our guest to have a great experience at Aerotel London Heathrow. Kind Regards

10/10 - 훌륭해요

Michelle 님, Maldon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Night Manager 님, 2024년 4월 30일
Dear Michelle,,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is our honor to know that the Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are Pleased that you enjoyed your stay with us. Kind RegardsJackie Underwood

8/10 - 좋아요

Shrikant

2024년 4월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 18일
Dear Shrikant,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals.Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

8/10 - 좋아요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good for a quick layover
2024년 3월에 1박 숙박함
답변 제공: Clitax Pereira, Front Office Manager. 님, 2024년 4월 28일
Dear Nicole,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

2/10 - 너무 별로예요

Andrew

2024년 4월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 5월 18일
Dear Andrew,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Please can you elaborate what was the actual issue? for us to try and improve our-self. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.Kind Regards,

10/10 - 훌륭해요

Margaret

2024년 4월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 4월 27일
Dear Margaret,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 4월 27일
Dear Kevin,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

6/10 - 괜찮아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Adequate, convenient accommodation. There should be more signage to direct one to the hotel, particularly from terminal 2. The duvet smelled bad.
2024년 4월에 1박 숙박함
답변 제공: Night Manager 님, 2024년 4월 25일
Dear Susan,Thank you for your feedback and rating. we will raise this with the relevant team. We have a Duty Manager on shift 24/7 and had you brought the duvet to our attention we would have gladly given you another duvet as we want all our guest to have a great experience at Aerotel London Heathrow. Kind RegardsJackie Underwood

8/10 - 좋아요

Kristen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to stay at in the Heathrow airport for an early 6 am departure. Clean and quiet.
2024년 4월에 1박 숙박함
답변 제공: Asad U. - Duty Manager 님, 2024년 4월 24일
Dear Kristen,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 - 훌륭해요

Cristina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo muy bien !
2024년 4월에 1박 숙박함
답변 제공: Night Manager 님, 2024년 4월 24일
Dear Cristina, Thank you for your rating and feedback. We are pleased that you enjoyed your stay at Aerotel London Heathrow. We look forward to seeing you again in the future.Kind RegardsJackie Underwood