The hotel rooms and cosierge service is excellent, especially Roy. They got reservations for us etc.. even tickets to football (soccer).
The hotel could improve the curve appeal. The lobby is in bad taste, could be more simple, less busy, but is well located, rooms are new and sparking clean cotton linen, plenty restaurants, on Picadilly line, taxi station at door etc...if you have to many luggage, take taxi to Earl Court that is a handicap station (taxi 6 pounds)...