Thank you for taking the time to review your recent stay. We are sorry you were not entirely happy with your visit and hope we have the opportunity in the future to create a better experience.

Thank you for providing your feedback on Grange Hotels. It is wonderful to receive your compliments and we look forward to your return to Grange Hotels on another occasion. ​

Thank you for taking the time to share your experience of Grange White Hall Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade.

Thank you for the valued feedback. We will look at the current information on the key cards and update them as necessary.

Thanks for the feedback, much appreciated.

Thanks for taking the time to share your thoughts with us. We hope to be in a positon to carry out a refurbishment in the future and we do not disagree that the property would benefit from an update. The prices are consistent with a property of this style in this location.We hope we have the chance to see you again

Thanks for your feedback it is so greatly appreciated and we are delighted you enjoyed your visit. We hope to see you again :)

Thanks for the feedback, so sorry to hear you did not enjoy your visit.We hope we have the opportunity to put things right and welcome you back.

Thanks for taking the time to share your thoughts with us. We are sorry the hotel did not meet your expectations. Please accept our apologies for any shortcomings on our part

Thank you for taking the time to review your recent stay. We are sorry to hear that things were not as they should have been and we have forwarded the review to the operations team to evaluate. Usually our staff are very friendly so we are sorry to hear you did not expereince this from them. Please accept our apologies.

Dear Rolf, thanks for sharing your thoughts with us, very much appreciated

Dear Robert, thanks for this 10/10 review. We are delighted that you enjoyed your visit.

Thank you for taking the time to review your stay. We are sorry that not eveything was up to scratch. Please accept our apologies for any shortcomings.

Dear Nicola, thanks for taking the time to review yout stay. We are glad you enjoyed you visit and hope to see you again soon.

Thank you for taking the time to review your stay with us. We hope to welcome you back

Thank you for taking the time to review your stay with us. Naturally we are very concerned by what you have written. Whilst we have many new staff, some of whom are not only learning a new job but are also learning English we have Duty Managers on shift to assist and we have trained first aiders. We are sorry that the receptionist did not treat this matter with the urgency and importance that it should have been given and we will investigate this immediately. The hotel has been working to be more sustainable and so plastic glasses were discontinued but we will review this internally. Regarding the window, there is a locking device on the sash window and if this is not closed then it causes the window to rattle with the wind. We will speak to our house-keeping team to ensure the window locks are in place prior to guest check in.Please accept our sincere apologies for our shortcomings on this occassion. If you would like to discuss this further please do get in touch.

Dear Ronan, thank you for your review, we appreciate the feedback. Your comments have been shared with the operations team to see where improvements can be made.

Dear Mark, thank you for this 10/10score. Naturally we are delighted to hear how much you enjoyed your stay and we hope to welcome you back again soon.

Thanks for taking the time to review your stay with us.We hope to welcome you back again.

Dear Anthony, thank you for taking the time to review your stay with us. We really appreciate your feedback and we hope to welcome you back again.

Dear Jackie, thank you for this 10/10 review. We are naturally delighted that you enjoyed your stay with us and our great location! We can't wait to welcome you back :)

Thanks for the feedback.

Dear Jjm, thank you for reviewing your stay with us. Glad you enjoyed our great location and hotel. For assistance with booking in the future please feel free to speak to our team for advice.

Thank you for taking the time to review your stay with us. We are sorry to hear that not everything was to your required standard on this occassion. The hotel is an old building and we cannot change the slope to the floor unless the property has a full refurbishment, we will this will happen in the near future. When you book via an online agent you only book Continental breakfast, and you have the option to upgrade to full English breakfast on arrival by choice. We are sorry if this was not propertly communicated to you at the point of booking.We really appreciate the valuable feedback and hope we have the opportunity to welcome you back to one of our hotels in the future.

Thank you for your review.

Dear Aleisha, thanks for taking the time to review your stay and we are glad that you had a great trip visiting the city. The hotel does have some rooms which are definitely on a slant. We cannot do anything to correct this until the hotel will have a complete fefurbishment as the floors will have to be changed to improve this. We hope in time to be able to make these changes. In the meantime we can glad that it didn't affect your sleep or your stay overall.

Dear Mairi, thanks for your detailed and valued feedback. We use this to train and continiously improve our services where we can.We hope to welcome you back soon, or at least in the Summer when you can enjoy a drink in the Garden:)

Thanks for taking the time to review your stay with us. Sounds like you stayed in one of our large purpose-designed multi-functional rooms. Sorry to hear it was not to your liking. We don't disagree that the hotel would benefit from a refurbishment and we hope to be able to do so in the future. Thanks for the valuable feedback, we appreciate it

Thanks for taking the time to review your stay with us. We are delighted you enjoyed your visit to our great location.

Dear Vibeke, thank you for taking the time to review your recent stay with us. We hope we welcome you back again.

Thanks for your feedback. We are sorry to hear that things were not 100% on the day. We use all feedback to help with training and improving our services.The heating in the bedooms are controlled by individual thermostat. Please accept our apologies for any shortcomings on our part.

Dear Charlotte, thank you for taking the time to review your stay. We are delighted your enjoyed our great location and look-forward to welcoming you back again.

Thank you for sharing your thoughts with us. We appreciate the valuable feedback.

Thank you for taking the time to review your stay .

Dear Philip, thank you for your 10/10 review. We hope to see you again

Dear Leanne, we hope the operation went well and that you (your daughter) is fully recovered.Thank you for your review and valuable feedback.With all good wishes

Dear Marilyn, thanks for taking the time to review your stay with us. We are glad you enjoyed our fabulous location. Sorry to hear that you were not comfortable with the staff checks. Our team do regular checks to ensure our guests are safe so we are sorry this was not explained to you initially.We hope to welcome you back again.

Dear Graham, thanks for your feedback, we appreicate it.Best wishes

Thank you for your review. We appreciate your time

Thank you for taking the time to review your recent stay. We hope to see you again.

Dear Haruka, thanks for the feedback. So glad you enjoyed our convenient location. Happy New Year from all of us!

Dear Hilary, we are so sorry to hear of your disappointing stay. The hotel does offer more spacious superior and executive rooms on the upper floors. The decorative items were removed during Covid to minimize touch points in the rooms, as we continue to live with Covid the hotel took the decision not to replace them.

Dear Annette, thank you for taking the time to review your stay with us. We are glad you enjoyed our great location and we hope to welcome you back again

Dear Paul, thank you for the feedback, we appreciate it.

Dear Keith, thanks for the review, which we really appreciate. We have had a few comments in the last few days about the rooms being a little too warm, we will get the maintenance team to adjust this.We hope to see you again soon.