외관

힐튼 런던 하이드 파크 여행 후기

4 out of 5
힐튼 런던 하이드 파크
129 Bayswater Road, Hyde Park, London, England

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 697개 이용 후기 중 270개" "
평점 8 - 좋아요. 697개 이용 후기 중 250개" "
평점 6 - 괜찮아요. 697개 이용 후기 중 104개" "
평점 4 - 별로예요. 697개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 697개 이용 후기 중 28개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 6박 숙박함
답변 제공: Laura Barbaduomo - Assistant Front Office Manager 님, 2022년 1월 27일
Dear Guest, Thank you very much for staying with us at the Hilton London Hyde Park and for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay with us and very much hope to get the chance to welcome you back soon. Kind regards

2/10 - 너무 별로예요

Sung Man

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
never again
Kids running all around and lot of noice with the very old building Staff did not do anything with the situation Very small room and elevator Never will be here again
2019년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2020년 1월 26일
Dear Sung Man, Thank you for the time to share your experience. I am glad to hear you liked our location, however it is sad to learn we did not entirely met your expectations. I hope that you will not judge us solely on the basis of this particular experience and that we will have the pleasure to welcome you once again here at the Hilton Hyde Park. Warm regards

10/10 - 훌륭해요

jinwoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
역시 힐튼
역시 힐튼답게 시설, 서비스 모두 최고였습니다. 따로 흠 잡을 곳이 없네요.
2019년 10월에 2박 숙박함
답변 제공: Laura Barbaduomo, Front Office Supervisor 님, 2019년 11월 3일
Dear Guest, Thank you very much for staying with us at Hilton London Hyde Park and for taking the time to share your feedback for us. Thank you for the kind scores provided. We hope to welcome you again soon. Kind regards,

10/10 - 훌륭해요

Hyeyoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very recommended hotel in London!!
이른 check in / check out임에도 불구하고 친절한 프론트 담당분들 덕분에 출장와서 잘 지낼 수 있었습니다. 감사합니다.
2018년 9월에 1박 숙박함
답변 제공: Adrian 님, 2018년 10월 3일
Dear Hyeyoung, Thank you for staying here at the Hilton Hyde Park and for the kind review. We really hope to welcome you back in our hotel soon. If there is anything else that I can assist with, please do not hesitate to contact me. Kind regards, Adrian Paul Front Office Supervisor

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Good location, good breakfast, small room
Service is good, but room is too small.

8/10 - 좋아요

Jihyun

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Short business trip
It was well suited for a quick business trip. Good location, next to a tube station and Hyde Park. Could be a bit noisy, but not problematic.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the location.
2024년 3월에 1박 숙박함
답변 제공: Rossella Lo Ricco 님, 2024년 5월 6일
Dear Jennifer,Thank you for your positive feedback and the amazing score! We are glad to hear that you were happy and delighted with our central location.We are happy that you enjoyed your stay with us and we are looking forward to your next visit!Best Regards,Rossella Lo RiccoDuty Manager

10/10 - 훌륭해요

jennifer

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a problem with the room and they resolved it immediately and provided us with another room. Great customer service.
2024년 4월에 2박 숙박함
답변 제공: Team Hyde Park 님, 2024년 4월 27일
Dear Jennifer, Thank you for your wonderful feedback! We're delighted to hear that our team was able to swiftly address the issue with your room and provide you with a satisfactory solution. Providing excellent customer service is our top priority, and we're thrilled that you had a positive experience with us.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

4/10 - 별로예요

Kurtis

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We had booked a family room. Upon our arrival, we noticed a strong sewer odour in the bathroom. The staff offered us two rooms instead. Our family room was a long and a double sofa bed. The rooms they provided us were two doubles. Had a terrible sleep! The staff was helpful in providing luggage storage for us, but I was disappointed that we weren’t provided better beds. I feel we were down graded.
2024년 4월에 1박 숙박함
답변 제공: Team Hyde Park 님, 2024년 4월 8일
Dear. Kurtis,Thank you for taking the time to leave feedback about your recent stay here with us at Hyde Park.I am sorry to see that we did not exceed your expectations on this occasion, we always strive to create memorable experiences for our guests.I will be sure to share your feedback regarding the comfort of the beds with our Housekeeping manager.I do hope that we will have the opportunity to welcome you back to Hyde Park in the near future. We would very much like chance to improve on this experience for you.Kind Regards,Sehrish Duty Manager Hilton London Hyde Park

6/10 - 괜찮아요

Anjana 님, East Elmhurst

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
We had a family room and it had no window. We were in the basement and a fake window was installed to make it look like we had one but it was stuffy and very weird not being able to see outside at all. We only stayed 2 nights. Had it been a longer stay I would have requested a new room.
2024년 3월에 2박 숙박함
답변 제공: Team Hyde Park 님, 2024년 4월 4일
Dear Anjana, Thank you for taking the time to share your feedback with us. We're sorry to hear that you were not comfortable with the location of your family. However, If you had reported this to the Front Desk team they would have happily assisted you to find you an alternativeWe apologize for any inconvenience you experienced during your recent stay with us.Should your travels bring you back to our area in the future, we would welcome the opportunity to provide you with a more satisfactory experience. Please feel free to reach out to us directly so that we can assist you with any room preferences or requests you may have.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Warm regards,

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ali - the concierge was so incredibly helpful and everyone was very polite and friendly
2024년 3월에 4박 숙박함
답변 제공: Team Hyde Park 님, 2024년 3월 27일
Dear Christine, Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience during your stay, especially with the exceptional service provided by our Front Desk team. It's always our goal to ensure our guests feel welcomed and well taken care of, and we're delighted that our team were able to make your stay memorable.We look forward to welcoming you back to our hotel in the future.Warm regards,

10/10 - 훌륭해요

Kathleen J

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing breakfast. Helpful staff. Will definitely stay here again.
2024년 2월에 1박 숙박함
답변 제공: Rossella Lo Ricco 님, 2024년 3월 18일
Dear Kathleen J,Thank you for your kind comment I am pleased to read that you enjoyed your stay with us. Guest’s positive feedback is the aim of our job! I am looking forward to welcoming you back here at the Hilton London Hyde Park to enjoy another great stay.Best Regards,Rossella Lo RiccoDuty Manager

8/10 - 좋아요

Petra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Team Hyde Park 님, 2024년 3월 13일
Dear Petra,We are delighted to learn that you have enjoyed your stay with us. Wishing you a lovely day.Your Sincerely.

6/10 - 괜찮아요

Jennifer

단체 여행
좋아요: 청결 상태
My room was in the basement and I had to keep requesting toiletries. Great location by Hyde Park but I couldn’t see it.
2024년 2월에 3박 숙박함
답변 제공: James 님, 2024년 2월 29일
Good Afternoon Jennifer,Thank you for taking the time to leave some feedback about your recent stay here with us at Hyde Park.I am sorry to see that we did not exceed your expectations on this occasion, we always strive to create memorable experiences for our guests.I will be sure to share your feedback regarding the toiletries with our Housekeeping manager.I do hope that we will have the opportunity to welcome you back to Hyde Park in the near future. We would very much like chance to improve on this experience for you.Kind Regards,James OakleyDuty ManagerHilton London Hyde Park

10/10 - 훌륭해요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They worked to get us an early check in since our flight arrived before check in time.
2024년 2월에 4박 숙박함
답변 제공: Markus Federico 님, 2024년 2월 27일
Dear Mr. Flanders,Thank you for choosing Hilton London Hyde Park!We're so glad to hear this feedback! We are working our very hard to give our guests the best service we could offer. All the best!

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Hyde Park 님, 2024년 2월 7일
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

10/10 - 훌륭해요

Fariba

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 5박 숙박함
답변 제공: Hyde Park 님, 2024년 2월 7일
Thank you for your lovely ratings. I am glad you liked your stay and we are hopping to see you soon.

8/10 - 좋아요

Chris 님, Salem

답변 제공: Hyde Park 님, 2024년 2월 7일
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

6/10 - 괜찮아요

MARIA

가족 여행
별로예요: 직원 및 서비스
2024년 1월에 3박 숙박함
답변 제공: Hyde Park 님, 2024년 2월 7일
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

2/10 - 너무 별로예요

Abdulgader

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very bad experience
2023년 12월에 5박 숙박함
답변 제공: Rossella Lo Ricco 님, 2024년 2월 13일
Dear Abdulgader,Thank you for taking the time to post a review of your recent stay. We appreciate your feedback as we use this to work on improving our service where needed. It was a true pleasure being of service to you and we do hope to welcome you back soon.Best Regards,Hilton London Hyde Park Team

8/10 - 좋아요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: Hyde Park 님, 2024년 2월 7일
Once again we thank you for choosing the Hilton London Hyde Park and for taking the time to provide us with valued ratings. We hope to welcome you back on your next stay in the London area. If I can be of any further assistance to you, please do not hesitate to contact me.

4/10 - 별로예요

Shaun

2023년 12월에 1박 숙박함
답변 제공: Hyde Park 님, 2024년 2월 7일
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

6/10 - 괜찮아요

Thais

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noisy beds, door would rattle constantly when doors in the hallway would open/close. Stayed in a room in the basement, fake windows with lights that would never switch off
2023년 12월에 2박 숙박함
답변 제공: Hyde Park 님, 2024년 2월 7일
I am disappointed to read that your stay was not entirely as you would have expected. I would like to apologise for the inconvenience caused. I can assure you all matters have been addressed with the relevant Departmental Heads to ensure immediate follow up.

10/10 - 훌륭해요

Alina

2023년 12월에 4박 숙박함
답변 제공: Team Hyde Park 님, 2024년 2월 7일
Dear Guest,Thank you for your time on completing our survey. We are thrilled to learn that you had an amazing time with us.Kindest Regards,Team Hyde Park

10/10 - 훌륭해요

Fariba

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 6박 숙박함
답변 제공: Hyde Park 님, 2024년 2월 7일
Thank you for rewarding us 10 out of 10 ratings. I am glad you liked your stay, hoping to see you soon!!

6/10 - 괜찮아요

Kam

2023년 12월에 1박 숙박함
답변 제공: Team HP 님, 2023년 12월 28일
Dear. Kam,Thank you for taking a moment to score your experience, It was a pleasure to have you staying with us and we look forward to seeing you once again in the near future.RegardsTeam Hyde Park.

10/10 - 훌륭해요

Matthew 님, Davis

2023년 12월에 7박 숙박함
답변 제공: Hyde Park 님, 2024년 2월 7일
Thank you for rewarding us 5 out of 5 ratings. I am glad you liked your stay, hoping to see you soon!!

8/10 - 좋아요

Sarp

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hyde Park 님, 2024년 2월 7일
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

8/10 - 좋아요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hyde Park 님, 2024년 2월 7일
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel, great location, good breakfast and friendly staff.
2023년 12월에 4박 숙박함
답변 제공: Team Hyde Park 님, 2023년 12월 18일
Dear Guest,We are pleased to see you enjoyed your stay with us, Thank you for the kind review.We hope to welcome you once again in the near future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Team 님, 2023년 12월 18일
Dear Guest,We are glad to see you have enjoyed your stay with us, thank you for the kind review.We hope to welcome you once again in the near future.Regards,Team Hyde Park

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Hyde Park 님, 2024년 2월 7일
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

6/10 - 괜찮아요

John

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff were fantastic and very helpful. The underground was a 3 second walk from the entrance of hotel which was great. Location was very quiet so was guaranteed a peaceful night, and opposite Hyde park. The hotel restaurant was lovely but menu very basic could do with more variety. Unfortunately the hotel bar was closed the evening we stayed so can’t say anything regarding that. The room we stayed in was very basic and very expensive for what it was. We didn’t attend breakfast in the restaurant but had breakfast in our room which was lovely but a little on the cold side. All in all the hotel location was perfect for what we needed, bed very uncomfortable. We unfortunately would not stay here again.
2023년 12월에 1박 숙박함
답변 제공: Hyde Park 님, 2024년 2월 7일
Firstly please accept my most sincere apologies in respect of what was clearly a disappointing experience. I am glad our team was helpful to you. I can only assure you that complaints of this nature are extremely rare and certainly not representative of our usually excellent levels of customer care and guest feedback.

10/10 - 훌륭해요

Talley

좋아요: 편의 시설/서비스
2023년 12월에 3박 숙박함
답변 제공: Hyde Park 님, 2024년 2월 7일
Thank you for rewarding us 5 out of 5 ratings. I am glad you liked your stay, hoping to see you soon!!

2/10 - 너무 별로예요

Nick

가족 여행
좋아요: 편의 시설/서비스
The sate of the room was worse than staying in a premier inn and for a high class hotel this is shambolic
2023년 12월에 1박 숙박함
답변 제공: Hyde Park 님, 2024년 2월 7일
Dear guest, Firstly please accept my most sincere apologies in respect of what was clearly a disappointing experience. I can only assure you that complaints of this nature are extremely rare and certainly not representative of our usually excellent levels of customer care and guest feedback.

6/10 - 괜찮아요

Harrison

2023년 12월에 1박 숙박함
답변 제공: Hyde Park 님, 2024년 2월 7일
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

2/10 - 너무 별로예요

Nil

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 5박 숙박함
답변 제공: Hyde Park 님, 2024년 2월 7일
I am disappointed to read that your stay was not entirely as you would have expected. I would like to apologize for the inconvenience caused. I can assure you all matters have been addressed with the relevant Departmental Heads to ensure immediate follow up.

10/10 - 훌륭해요

Jennifer 님, Washington

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved returning to the Hilton Hyde Park and though my phone and debit card were stolen around the corner on my first full-day in London, the staff at the hotel were more helpful than they had any right to be. They were so generous with their time (and their personal phones!) and made a horrible situation bearable. I cannot wait to return.
2023년 11월에 7박 숙박함
답변 제공: ENLI 님, 2023년 11월 30일
Dear Jennifer,Thank you for choosing Hilton London Hyde Park.I'm so sorry about your phone and debit card, but it's amazing that the Hilton Hyde Park staff went above and beyond to help you out.Kind Regards,Hyde Park Team

8/10 - 좋아요

nasser

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 11월에 6박 숙박함
답변 제공: ENLI 님, 2023년 11월 24일
Dear Nasser,Thank you for your kind scores.

10/10 - 훌륭해요

Aidan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value
Reasonably priced for central london . Room was small - single bed
2023년 11월에 1박 숙박함
답변 제공: ENLI 님, 2023년 11월 23일
Dear Aidan,Thank you for your feedback.

2/10 - 너무 별로예요

Shang Wei

2023년 11월에 2박 숙박함
답변 제공: ENLI 님, 2023년 11월 24일
Dear Shank Wei,We're sorry to hear about your dissatisfaction. Your feedback is crucial to us. If there's anything specific you'd like us to address or improve, please let us know. We strive to provide the best experience possible and hope to make it right for you in the future.

10/10 - 훌륭해요

T.

2023년 11월에 1박 숙박함
답변 제공: ENLI 님, 2023년 11월 22일
Dear Guest,Thank you for your kind scores.

10/10 - 훌륭해요

Warren

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great stay!
Everything was great. The room was very nice except the carpet in the room was very worn & outdated. Definitely need to replace it. Otherwise great hotel & staff.
2023년 11월에 5박 숙박함
답변 제공: ENLI 님, 2023년 11월 15일
Dear Warren,Thank you very much for staying at Hilton London Hyde Park and thank you for your kind review.Kind Regards,Hyde Park Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Team 님, 2023년 11월 10일
Thank you for the generous scores.Regards,team Hyde Park.

4/10 - 별로예요

Carsten

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Overpriced for such an old condition
Despite of TV Set the room has not been refurbished since 35 Years or so. Floors maybe 50 yrs ...Old dirty two single glaze windows to high street. Lousy selection on food quality for breakfast - only the female servants were friendy and caring... up to standard.
2023년 11월에 3박 숙박함
답변 제공: Team 님, 2023년 11월 10일
Dear. Carsten,Thank you for taking the time to respond to our survey, your feedback is greatly appreciated and helps us further understand our guests' experiences.I am sorry to see that we didn't meet your expectations on this occasion, we always aim to provide memorable experiences for our guests'.I will be sure to pass your feedback to all the relevant head of departments..RegardsTeam Hyde Park

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
2023년 11월에 3박 숙박함
답변 제공: ENLI 님, 2023년 11월 7일
Dear guest,Thank you for your feedback.

4/10 - 별로예요

jahan

좋아요: 직원 및 서비스
별로예요: 청결 상태
The carpet was stained. The area under the bed had clearly not been vacuumed. We had two cockroaches in the toom. I told the front desk at checkout and messaged the hotel on the Expedia app but did not get any attempt at service recovery. Save your $450 and spend it elsewhere.
2023년 11월에 1박 숙박함
답변 제공: ENLI 님, 2023년 11월 5일
Dear Jahan,Please accept our sincere apology if your stay was not up to your expectation.Kind Regards,Hyde Park Team

6/10 - 괜찮아요

Jens Felix

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Achtung Familienzimmer sind im Untergeschoss und damit ohne Tageslicht. Zudem sind nahezu permanent die Geräusche der U-Bahn mehr als deutlich zu hören. Für diesen Preis ist das inakzeptabel. Genauso, wie der Umstand, dass dies weder aus der Beschreibung noch aus den Bildern des Hotels hervorgeht.
2023년 10월에 5박 숙박함
답변 제공: ENLI 님, 2023년 11월 5일
Dear Jens,Please accept our sincere apology if your stay was not up to your expectation.Kind Regards,Hyde Park Team.

10/10 - 훌륭해요

Khalid

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe, peaceful and quiet. Bathroom a bit small in size but housekeeping services very good. We will certainly stay again.
2023년 10월에 3박 숙박함
답변 제공: ENLI 님, 2023년 11월 5일
Dear Khalid,Thank you for your kind scores and feedback.